Hard Reset - Stratosphere™ by Samsung
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Hard Reset - Stratosphere™ by Samsung

A hard reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Warning Warnings:
  • Performing a hard reset removes all data including the Google account, system data, app data, app settings, and downloaded apps. Only perform a hard reset if absolutely necessary.
  • Pictures, videos and music are also removed. It is recommended to backup this data.
Note Disable Automatic Restore prior to performing a hard (factory) reset when attempting to determine whether a third-party app is the cause of an operating system / app issue.

Preferred method
Alternate method

 

Preferred method

  1. From the home screen, select Applications.
    Home screen with Applications
  2. Select Settings.
    Applications with Settings
  3. Select Privacy.
    Settings with Privacy
  4. From the Personal data section, select Factory data reset.
    Factory data reset
  5. Select Reset phone.
    Note If presented, enter the current passcode or draw the unlock pattern.
    Reset phone
  6. Select Erase everything.
    Note Allow up to 2 ½ minutes for the factory data reset and reboot processes to complete.
    Erase everything
  7. Refer to Initial Activation and Setup.

 

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Alternate method

  1. Long press the Power button.
  2. Select Power off.
    Select Power off
  3. With the slide closed, long press the Volume up button + Volume down button + Power button.
  4. When the SAMSUNG logo appears on the device screen, release Power button.
  5. Select wipe data/factory reset.
    Note Utilize the Volume Up/Down buttons to highlight and the Home key to select.
  6. Press the Volume up button.
  7. Select reboot system now.
    Note Utilize the Volume Up/Down buttons to highlight and the Home key to select.
    System recovery menu with reboot system now
  8. Refer to Initial Activation and Setup.

 

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Last Modified: December 6, 2013
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