Perform a Factory Data Reset (Device Powered On) - Stratosphere™ by Samsung
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Perform a Factory Data Reset (Device Powered On) - Stratosphere™ by Samsung

A factory data (hard) reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Warning Perform a factory data reset only if absolutely necessary as it removes all data including:

  • Google account
  • System and app data
  • App settings
  • Downloaded apps
  • Music, pictures and videos (It's recommended to backup this data).

Note An alternate reset method is available if the device is unresponsive or won't power on.

  1. From the home screen, tap Applications Applications icon (located at the bottom right).
  2. Tap Settings.
  3. Tap Privacy.
  4. From the Personal data section, tap Factory data reset.
    Note To determine if an issue is caused by a third-party app, uncheck Automatic Restore.
  5. Tap Reset phone.
    Note If presented, enter the current passcode or draw the unlock pattern.
  6. Tap Erase everything.
    Note Allow up to 3 minutes for the factory data reset and reboot processes to complete.
    Note To setup the device after completing the factory data reset, refer to Initial Activation and Setup.
Last Modified: May 30, 2014
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