Hard Reset - Samsung Illusion™
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Hard Reset - Samsung Illusion™

A hard reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Caution Warnings:
  • Performing a hard reset removes all data including the Google account, system data, app data, app settings, and downloaded apps. Only perform a hard reset if absolutely necessary.
  • Pictures, videos and music are also removed. It's recommended to backup this data.

Note Notes:

  • Personal data such as Wi-Fi passwords, browser bookmarks, user dictionary, a list of installed Market apps and other customized settings can be backed up to and restored from Google's servers.
  • Disable Automatic Restore prior to performing a hard (factory) reset when attempting to determine whether a third-party app is the cause of an operating system / app issue.

 

Preferred Method
Alternate Method

 

Preferred Method

  1. From a home screen, select Applications.
    home screen with applications tab
  2. Select Settings.
    Applications tab with Settings
  3. Select Privacy.
    Settings with Privacy
  4. Select Factory data reset.
    Factory data reset
  5. Select Reset phone.
    Note If presented, enter the current passcode or draw the unlock pattern.
    Reset phone
  6. Select Erase everything.
    Erase everything

 

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Alternate Method

  1. Press and hold the Power button until the 'Phone options' prompt appears then release.
    Power button
  2. Select Power off.
    Power off
  3. Simultaneously press and hold the Volume Up+Volume Down+Power buttons until the 'Android system recovery' screen appears then release.
    Volume keys
    Power button
  4. From the Android system recovery screen, select wipe data/factory reset.
    Note Utilize the Volume up/down buttons to scroll through the menu options.
    Recovery screen
  5. Press the Home key.
    Home Key
  6. Press the Volume up button to continue.
    Note Allow the factory reset process to complete (approximately 1 minute).
    Manual Mode
  7. Select reboot system now.
    Reboot system now
  8. Press the Home key.
    Home Key

 

 

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Last Modified: December 6, 2013
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