Perform a Factory Data Reset (Device Powered On) - DROID RAZR / RAZR MAXX by MOTOROLA
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Perform a Factory Data Reset (Device Powered On) - DROID RAZR / RAZR MAXX by MOTOROLA

A factory data (hard) reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Warning Perform a factory data reset only if absolutely necessary as it removes all data including:

  • GoogleTM account
  • System and app data
  • App settings
  • Downloaded apps
  • Music, pictures and videos (It is recommended to backup this data).

Note An alternate reset method is available if the device is unresponsive or won't power on.


  1. From a Home screen, tap Apps (located in the lower center).
  2. Tap Settings.
    Note If the app icon is missing, tap App menu filter (located at the top) then tap All apps.
  3. Tap Privacy.
    Note To determine if an issue is caused by a third-party app, uncheck Automatic Restore.
  4. Tap Factory Data Reset.
  5. Ensure Erase internal storage is selected (checked) then tap Reset phone.
    Note If presented, enter the current passcode or draw the unlock pattern.
  6. Tap Erase Everything.
    Note Allow up to 10 minutes for the factory data reset and reboot processes to complete.
    Note To setup the device after the reset has completed, refer to Initial Activation and Setup.
Last Modified: June 3, 2014
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