Hard Reset - DROID 4 by MOTOROLA
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Hard Reset - DROID 4 by MOTOROLA

A hard reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

WarningWarnings:
  • Performing a hard reset removes all data including the Google account, system data, app data, app settings, and downloaded apps. Only perform a hard reset if absolutely necessary.
  • Pictures, Videos and Music is also removed. It's recommended to backup this data.

Note Notes:

  • Personal data such as Wi-Fi passwords, browser bookmarks, user dictionary, a list of installed Market apps and other customized settings can be backed up to and restored from Google's servers.
  • Disable Automatic Restore prior to performing a hard (factory) reset when attempting to determine whether a third-party app is the cause of an Operating System / App issue.

Preferred method
Alternate method

 

Preferred method

  1. From a home screen, select the Apps menu ( Apps menu icon located at the bottom).
  2. Select Settings.
    Note If the app icon is missing, select App menu filter (located at the top) then select All apps.
  3. Select Privacy.
  4. Select Factory Data Reset.
  5. Select Reset phone (bottom of screen).
    Note If presented, enter the current passcode or draw the unlock pattern.
  6. Select Erase Everything.
    Note Allow up to 3 minutes for the factory data reset and reboot processes to complete.
  7. If needed, refer to Initial Activation and Setup.

 

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Alternate method

  1. Power the device off.
    Note Press the Power button, select Power off, then select OK.
    Note If the device doesn't respond to input, press and hold the Volume Up/Down then press and hold Power button. When the device screen goes blank release the Power button while continuing to hold Volume Up/Down, proceed with step 3.
  2. Press and hold the Volume Up/Down then press the Power button.
  3. When presented with the Boot Mode Selection Menu release all buttons.
  4. Press Volume Down to select Recovery then press Volume Up.
  5. From the Droid triage screen, simultaneously press Volume Up/Down.
  6. Select wipe data/factory reset then press the Power button.
    Note Use Volume keys to navigate options.
  7. Select Yes -- delete all user data then press the Power button.
    Note Use Volume keys to navigate options.
    Note Data wipe may take several moments.
  8. Select reboot system now then press the Power button.
    Note Use Volume keys to navigate options.
  9. If needed, refer to Initial Activation and Setup.

 

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Last Modified: December 4, 2013
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