Hard Reset - Galaxy Nexus by Samsung
Is this helpful?  
Cancel  

Hard Reset - Galaxy Nexus by Samsung

A hard reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

WarningWarnings:

  • Performing a hard reset removes all data including the Google account, system data, app data, app settings, and downloaded apps. Only perform a hard reset if absolutely necessary.
  • Pictures, videos and music are also removed. It's recommended to backup this data.

Note Notes:

  • Personal data such as Wi-Fi passwords, browser bookmarks, user dictionary, a list of installed Market apps and other customized settings can be backed up to and restored from Google's servers.
  • Disable Automatic Restore prior to performing a hard (factory) reset when attempting to determine whether a third-party app is the cause of an operating system / app issue.
Preferred method
Alternate method

 

Preferred method

  1. From a home screen, select Apps.
    Home screen with Apps
  2. From the APPS tab, select Settings.
    Apps with Settings
  3. From the PERSONAL section, select Backup & reset.
    Settings with Backup & reset
  4. From the PERSONAL DATA section, select Factory data reset.
    Backup & reset with Factory data reset
  5. Select Reset phone.
    Note If presented, enter the current passcode or draw the unlock pattern.
    Reset phone
  6. Select Erase everything.
    Note Allow several minutes for the factory data reset and reboot processes to complete.
    Erase everything
  7. Refer to Initial Activation and Setup.

 

Top

 

Alternate method

  1. Ensure the device is powered off.
    1. To power off, press and hold the Power button.
      Power button
    2. Select Power off.
      Power off
    3. Select OK.
      Note Allow several seconds for the device to power off.
      Power off with OK
  2. Press and hold the Volume keys+Power button simultaneously until bootloader mode (image of an Android with Start) appears then release.
    Volume keys and Power button
  3. Select Recovery mode.
    Note Utilize the volume keys to cycle through the available options and the Power button to select.
    Note The device restarts in Recovery mode.
    Bootloader screen with Recovery mode
  4. From the Recovery mode screen, press and hold the Power button then press the Volume up (+) key.
    Recovery mode screen
  5. Select wipe data/factory reset.
    Recovery mode screen with wipe data/factory reset
  6. Select Yes -- delete all user data.
    Note Allow several minutes for the factory data reset process to complete.
    Recovery mode screen with Yes -- delete all user data
  7. Select reboot system now.
    Note Allow several minutes for the reboot process to complete.
    Recovery mode screen with reboot system now
  8. Refer to Initial Activation and Setup.

 

Top

Last Modified: December 5, 2013
Is this helpful?  
Cancel