Power the Device Up in Safe Mode - DROID 4 by MOTOROLA
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Power the Device Up in Safe Mode - DROID 4 by MOTOROLA

Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze/reset/run slow. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

  1. With the device powered down, press the Power button and the OK key (located on the keyboard).
  2. Continue to hold the OK key until 'Safe Mode' appears in the lower left of screen.
Note Notes:
  • With Safe Mode enabled, test device and app functionality. If the previous issue fails to occur, the cause has been isolated to a third-party app and all recently installed or updated apps should be uninstalled.
  • Power cycle the device to disable Safe Mode, reinstall then test each app, one at a time, to identify which is causing the problem.
Last Modified: August 11, 2014
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