Safe Mode - DROID 4 by MOTOROLA
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Safe Mode - DROID 4 by MOTOROLA

Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze/reset/run slow. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Note Safe Mode temporarily disables all apps that have been installed via Google Play. Performing this troubleshooting step is necessary to determine whether a third-party app is the cause of an operating system / app issue. Safe Mode should always be performed prior to a hard reset.

Enable Safe Mode
Disable Safe Mode

 

Enable Safe Mode

  1. Power the device off.
    Note Press and hold the Power button, select Power off, then select OK
  2. Slide the keyboard open.
  3. Press and hold the OK key.
  4. Press the Power button.
  5. Continue to hold the OK key until 'Safe Mode' appears in the lower left of screen.
  6. While in Safe Mode, remove the most recently installed apps.
  7. Power cycle the device then attempt to use the device.
  8. If the device works properly, install apps one at a time to identify the app causing the problem.

  

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Disable Safe Mode

  1. Power the device off.
    Note Press and hold the Power button then select Power off.
  2. Power the device on.
    Note Press the Power button.

 

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Last Modified: December 6, 2013
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