Power the Device Up in Safe Mode - DROID 4 by MOTOROLA
Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze/reset/run slow. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.
- With the device powered down, press the Power button and the OK key (located on the keyboard).
- Continue to hold the OK key until 'Safe Mode' appears in the lower left of screen.
- With Safe Mode enabled, test device and app functionality. If the previous issue fails to occur, the cause has been isolated to a third-party app and all recently installed or updated apps should be uninstalled.
- Power cycle the device to disable Safe Mode, reinstall then test each app, one at a time, to identify which is causing the problem.