Hard Reset - Samsung Galaxy S® III
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Hard Reset - Samsung Galaxy S® III

A hard reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Warning Warnings:

  • Performing a hard reset removes all data including the Google account, system data, app data, app settings and downloaded apps. Only perform a hard reset if absolutely necessary.
  • Pictures, videos and music are also removed. It's recommended to backup this data.


  • Personal data such as Wi-Fi passwords, browser bookmarks, user dictionary, a list of installed Google Play Store apps and other customized settings can be backed up to and restored from Google's servers.
  • Disable Automatic Restore prior to performing a hard (factory) reset when attempting to determine whether a third-party app is the cause of an operating system / app issue.

Preferred Method
Alternate Method


Preferred Method

  1. From a home screen, select Apps (located in the lower-right).
    Home screen with Apps
  2. From the Apps tab, select Settings.
    App menu with Settings
  3. From the Personal section, select Back up and reset.
    Settings with Backup & reset
  4. From the Personal data section, select Factory data reset.
    Backup & reset with Factory data reset
  5. Select Reset device.
    Note If presented, enter the current passcode or draw the unlock pattern.
    Reset device
  6. Select Delete all.
    Note Allow several minutes for the factory data reset and reboot processes to complete.
    Delete all
  7. If necessary, refer to Initial Activation and Setup.




Alternate Method

  1. Ensure the device is powered off.
    1. To power off, press and hold the Power button.
      Power button
    2. Select Power off.
      Device Options with Power off
    3. Select OK.
      Note Allow several seconds for the device to power off.
      Power off with OK
  2. Simultaneously press and hold the Power button+Volume up button+Home key until the Samsung logo appears, then release only the Power button. Release the Volume up button and Home key when the recovery screen appears.
    Power button, Volume up key and Home key
  3. From the Android system recovery screen, select wipe data/factory reset.
    Note Utilize the Volume Up/Down keys to highlight and the Power button to select.
  4. Select Yes -- delete all user data.
    Note Allow several seconds for the factory data reset to complete.
  5. Select reboot system now.
    Note Allow several minutes for the reboot process to complete.
  6. If necessary, refer to Initial Activation and Setup.



Last Modified: January 17, 2014
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