Safe Mode - DROID Incredible 4G LTE by HTC
Is this helpful?  
Cancel  

Safe Mode - DROID Incredible 4G LTE by HTC

Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze/reset / run slow. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Note Safe Mode temporarily disables all apps that have been installed via Google Play. Performing this troubleshooting step is necessary to determine whether a third-party app is the cause of an operating system / app issue. Safe Mode should always be performed prior to a hard (factory) reset.

Enabling Safe Mode
Disabling Safe Mode

 

Enabling Safe Mode

  1. With the device unlocked, press and hold down the Power Key (located on the top edge).
  2. Select Restart.
  3. Select Restart.
  4. Wait for the device to power off and when the HTC Logo screen reappears, press and hold the Volume down key
  5. Hold Volume down until Safe Mode appears in the lower left.
    This may take up to 30 seconds.
  6. While in Safe Mode, remove the most recently installed applications.
  7. Power cycle the device then attempt to use the device.
  8. If the device works properly, install applications one at a time to identify the app causing the problem.

 

Top

 

Disabling Safe Mode

  1. Press and hold down the Power Key.
  2. Select Restart.
  3. Select Restart.

 

Top

Last Modified: December 9, 2013
Is this helpful?  
Cancel