Perform a Factory Data Reset (Device Powered On) - DROID Incredible 4G LTE by HTC
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Perform a Factory Data Reset (Device Powered On) - DROID Incredible 4G LTE by HTC

A factory data (hard) reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Warning Perform a factory data reset only if absolutely necessary as it removes all data including:

  • GoogleTM account
  • System and app data
  • App settings
  • Downloaded apps
  • Music, pictures and videos (It's recommended to backup this data).

Note An alternate reset method is available if the device is unresponsive or won't power on.

  1. From a Home screen, tap the Apps icon Applications icon (located at the bottom).
  2. Tap Settings.
    Note If the app icon is missing, select All (located in the lower left).
  3. Tap Storage.
  4. Tap Factory data reset.
    Note To determine if an issue is caused by a third-party app, uncheck Automatic Restore.
  5. To reset the device, select Reset phone.
    Note To clear all user data ensure the preferred options are selected.
    Note Selected when a check mark is present.
    • Erase all data (Removes user data from the phone storage)
    • Erase storage card (Erases user data on the SD card)
  6. Tap Erase Everything.
    Note Allow several minutes for the factory data reset and reboot processes to complete.
    Note To setup the device after the reset has completed, refer to Initial Activation and Setup.
Last Modified: May 30, 2014
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