Hard Reset - DROID Incredible 4G LTE by HTC
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Hard Reset - DROID Incredible 4G LTE by HTC

A hard reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.


  • Performing a hard reset removes all data including the Google account, system data, app data, app settings, and downloaded apps. Only perform a hard reset if absolutely necessary.
  • Pictures, videos and music are also removed. It's recommended to backup this data.

Note Notes:

  • Personal data such as Wi-Fi passwords, browser bookmarks, user dictionary, a list of installed Market apps and other customized settings can be backed up to and restored from Google's servers.
  • Automatic Restore prior to performing a hard (factory) reset when attempting to determine whether a third-party app is causing an OS or app issue.
  • If the Preferred Method isn't available, use the Alternate Method.


Preferred Method

  1. From a home screen, select Applications.
    Home screen Applications tab
  2. Select Settings.
    Note If the app icon is missing, select All (located in the lower left).
  3. Select Storage.
    Settings, Storage
  4. Select Factory data reset.
    Factory Data Reset
  5. To reset the device, select Reset phone.
    Note To clear all user data ensure the preferred options are selected.
    Note Selected when a check mark is present.
    • Erase all data (Removes user data from the phone storage)
    • Erase storage card (Erases user data on the SD card)
    Reset options screen, Reset phone
  6. Select Erase Everything.
    Erase everything confirmation screen




Alternate Method

Note If the handset isn't responding to screen input, remove and replace the battery then proceed with step 4.

  1. Press and hold down the Power button.
    Power button
  2. Select Restart.
    Phone option screen, Restart
  3. Select Restart.
    Restart phone confirmation screen, Restart
  4. Press and hold Volume down then press and hold the Power button.
    Note When the HBOOT screen appears, release the keys.
    Press and hold the volume then the Power key
  5. Press Volume down to select Factory reset then press the Power button.
    Note This boot process takes several moments, reference the progress bar located in the upper right. If the device hangs or freezes, remove and replace the battery.
    HBOOT screen, Factory reset



Last Modified: December 4, 2013
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