Soft Reset - DROID RAZR M by MOTOROLA
Is this helpful?  
Cancel  

Soft Reset - DROID RAZR M by MOTOROLA

Soft reset can resolve issues like continuous resetting/rebooting, device crashing, freezing, won't ring or vibrate, can't make or receive calls, device locks up, and keypad doesn't respond. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Note A soft reset (turning the device off then back on) is similar to restarting a desktop computer and is one of the first steps in troubleshooting a device. A soft reset won't affect data on the device.

Preferred Method
Alternate Method

 

Preferred Method

  1. Press and hold the Power button.
    Power button
  2. Select Power off.
    Phone Options with Power off
  3. Select OK.
    Note Allow several seconds for the device to power off.
    Power off with OK
  4. Press and hold the Power button until the Motorola logo appears then release.
    Power button

 

Top

 

Alternate Method

  1. Press and hold the Volume down button.
  2. Simutaneously press and hold the Power button until the device powers off (approximately ten seconds), then release.
    Note Allow several seconds for the reboot process to complete.
    Power button and Volume down key

 

Top

Last Modified: May 12, 2014
Is this helpful?  
Cancel