Safe Mode - DROID RAZR M by MOTOROLA
Is this helpful?  
Cancel  

Safe Mode - DROID RAZR M by MOTOROLA

Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze/reset/run slow. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool

Note Notes:

  • Safe Mode temporarily disables all apps that have been installed via Google Play. Performing this troubleshooting step is necessary to determine whether a third-party app is the cause of an operating system / app issue. Safe Mode should always be performed prior to a hard (factory) reset.
  • With Safe Mode enabled, test device and app functionality. If the previous issue fails to occur, the cause has been isolated to a third-party app and all recently installed/updated apps should be uninstalled. With Safe Mode disabled, reinstall then test each app, one at a time, to identify which is causing the problem.

Enable Safe Mode
Disable Safe Mode

 

Enable Safe Mode

Preferred Method
Alternate Method

 

Preferred Method

  1. Press and hold the Power button until the options menu appears then release.
    Power button
  2. Select and hold Power off until the 'Reboot to safe mode' prompt appears (approximately 1 second) then release.
    Phone Options with Power off
  3. From the 'Reboot to safe mode' prompt, select OK to confirm.
    Note Allow several minutes for the device to power off and restart into Safe Mode.
    Note Upon reboot, 'Safe Mode' appears in the lower-left of the unlock screen.
    Reboot to safe mode with OK

 

Top

 

Alternate Method

  1. Ensure the device is powered off.
    1. To power off, press and hold the Power button until the options menu appears then release.
      Power button
    2. Select Power off.
      Phone Options with Power off
    3. From the 'Your phone will shut down' prompt, select OK to confirm.
      Note Allow several seconds for the device to power off.
      Power off with OK
  2. Press and hold the Power button until the Motorola logo appears then release.
    Power button with Motorola logo
  3. With the Motorola logo onscreen, press and hold the Volume down key.
    Volume down key
  4. Continue to hold the Volume down key until Safe Mode appears in the lower-left of the unlock screen then release.
    Note This may take up to 45 seconds.
    Safe mode

 

Top

 

Disable Safe Mode

  1. To power off, press and hold the Power button until the options menu appears then release.
    Power button
  2. Select Power off.
    Phone Options with Power off
  3. From the 'Your phone will shut down' prompt, select OK to confirm.
    Note Allow several seconds for the device to power off.
    Power off with OK
  4. To power on, press and hold the Power button until the Motorola logo appears then release.
    Note Allow several seconds for the device to power on.
    Power button

 

Top

Last Modified: December 9, 2013
Is this helpful?  
Cancel