Power the Device Up in Safe Mode - Samsung Galaxy Stellar™
Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze/reset/run slow. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.
- With the device powered off, press and hold the Power button (located on the right edge) until the Samsung logo displays then release.
- Once the SAMSUNG logo displays, quickly press and hold the Volume Down button (located on the left-edge) until Safe mode displays in the lower-left corner of the screen then release.
- With Safe Mode enabled, test device and app functionality. If the previous issue fails to occur, the cause has been isolated to a third-party app and all recently installed or updated apps should be uninstalled.
- Power cycle the device to disable Safe Mode then reinstall and test each app one at a time to identify which app is causing the problem.