Safe Mode - Samsung Galaxy Stellar™
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Safe Mode - Samsung Galaxy Stellar™

Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze/reset/run slow. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Notes:
  • Safe Mode temporarily disables all apps that have been installed via Google Play. Performing this troubleshooting step is necessary to determine whether a third-party app is the cause of an operating system / app issue. Safe Mode should always be performed prior to a hard reset.
  • With Safe Mode enabled, test device and app functionality. If the previous issue fails to occur, the cause has been isolated to a third-party app and all recently installed/updated apps should be uninstalled. With Safe Mode disabled, reinstall then test each app, one at a time, to identify which is causing the problem.

 

  1. Make sure the device is turned off.
  2. Press and hold the Power button to power on the device.
    Power Key (top right side of device)
  3. Once SAMSUNG displays, quickly press and hold the Volume Down button until the Lock screen displays.
    Note Safe Mode displays in the lower-left corner of the screen.
    Home Screen view Safe Mode (in the lower-left corner)
  4. To boot the device into normal mode again, turn the device off and then power it back on normally.

 

Last Modified: May 14, 2014
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