Safe Mode - Samsung Galaxy Stellar™
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Safe Mode - Samsung Galaxy Stellar™

Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze/reset/run slow. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Notes
  • Safe Mode temporarily disables all apps that have been installed via Google Play. Performing this troubleshooting step is necessary to determine whether a third-party app is the cause of an operating system / app issue. Safe Mode should always be performed prior to a hard (factory) reset.
  • With Safe Mode enabled, test device and app functionality. If the previous issue fails to occur, the cause has been isolated to a third-party app and all recently installed/updated apps should be uninstalled. With Safe Mode disabled, reinstall then test each app, one at a time, to identify which is causing the problem.
  1. Make sure the device is turned off.
  2. Press and hold the Power key to power on the device.
  3. Once the start-up animation is displayed (first Samsung displays then the animation), quickly press the Menu key until the Lock screen displays.
    Note Safe Mode displays in the lower-left corner of the screen.
  4. To boot the device into normal mode again, turn the device off and then power it back on normally.

 

Last Modified: December 11, 2013
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