Initial Activation and Setup - Apple® iPhone® 5
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Initial Activation and Setup - Apple® iPhone® 5

These instructions help you activate your iPhone 5.

Caution Warnings:

  • If the activation process is performed using an incorrect Apple ID, it is recommended to hard reset iPhone then Sign In to iTunes with the correct Apple ID while tethered to the computer.
  • Verify that the old device is powered off prior to activating the new device or issues with activating or establishing data connection may occur.
Wi-Fi Activation Method - Over Wi-Fi (No Verizon network coverage is required to complete activation)
OTA Activation Method - Over-the-air Cellular (Requires Verizon network coverage to complete activation)
iTunes Activation Method - iTunes (No Verizon network coverage is required to complete activation)

 

Wi-Fi Activation Method

Caution Warnings:

  • The Wi-Fi activation process takes 2-3 minutes and an active Wi-Fi network must be available.
  • If a firewall is setup on the computer/Wi-Fi network that is preventing access to port 443, iPhone activation will fail.
  • Verify that iPhone has a charge. If the battery is drained, use the included AC adapter to charge iPhone for approximately 15 minutes.

 

  1. Press the Power button to power iPhone on.
    Power on iPhone
  2. Slide the unlock switch right, to unlock the device.
    Slide to unlock
  3. Select the language.
    Select Language
  4. Select the country or region.
    Select country or region
  5. Select the Wi-Fi network.
    Select WiFi network
  6. Enter the Wi-Fi network password then tap Join.
    Enter wifi password then join
  7. Select the location services option.
    • Enable Location Services
    • Disable Location Services
    Select location services option
  8. Select the Set Up option.
    • Set Up as New iPhone
    • Restore from iCloud Backup
    • Restore from iTunes Backup
    Select Set up option
  9. Tap Skip This Step.
    For assistance creating an Apple ID at a later time refer to Create Apple ID.
    Skip this step
  10. If prompted, tap Skip.
    Agree
  11. Review the Terms and Conditions then tap Agree.
    Review terms and contitions
  12. If prompted, tap Agree.
    Agree
  13. Select the Siri option.
    • Use Siri
    • Don't Use Siri
    Select Siri option
  14. Enter a 4-digit passcode.
    Enter passcode
  15. If prompted, tap Use Code.
    Use code
  16. Re-enter the 4-digit passcode.
    Use code
  17. Select the Diagnostics & Usage option.
    • Automatically Send
    • Don't Send
    Select Diagnostics option
  18. Tap Get Started.
    If presented with Can Siri help you? tap Dismiss.
    Get Started
  19. Confirm that the status bar at the top of the screen changes from No Service to Verizon.
    This process may take 2-3 minutes.
    Verizon Signal

 

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Over The Air Activation Method

Caution Warnings:

  • The alternate activation process takes 2-3 minutes and the device must be in a Verizon Wireless 3G or LTE area.
  • Verify that iPhone has a charge. If the battery is drained, use the included AC adapter to charge iPhone for approximately 15 minutes.

 

  1. Press the power button to power iPhone on.
    Power on iPhone
  2. Select the language.
    Select Language
  3. Select the country or region.
    Select country or region
  4. Verify the device is indicating a 3G or LTE signal then tap Use Cellular Connection.
    Use Cellular Connection
  5. Select the location services option.
    • Enable Location Services
    • Disable Location Services
    Select location services option
  6. Select the Set Up option.
    • Set Up as New iPhone
    • Restore from iCloud Backup
    • Restore from iTunes Backup.
    Select Set up option
  7. Tap Skip This Step.
    For assistance creating an Apple ID at a later time refer to Create Apple ID
    Agree
  8. If prompted, tap Skip.
    Agree
  9. Review the Terms and Conditions then tap Agree.
    Review terms and contitions
  10. If prompted, tap Agree.
    Agree
  11. Select the Siri option.
    • Use Siri
    • Don't Use Siri
    Select Siri option
  12. Enter a 4-digit passcode.
    Enter passcode
  13. If prompted, tap Use Code.
    Use code
  14. Re-enter the 4-digit passcode.
    Use code
  15. Select the Diagnostics & Usage option.
    • Automatically Send
    • Don't Send
    Select Diagnostics option
  16. Tap Get Started.
    If presented with Can Siri help you? tap Dismiss.
    Get Started
  17. Confirm that the status bar at the top of the screen changes from No Service to Verizon.
    This process may take 2-3 minutes.
    Verizon Signal

 

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iTunes Activation Method

Note Notes:

Caution Warnings:

  • During the activation process specific update and restore error messages may be received within iTunes. Refer to Apple article: # TS3694 - iTunes: Specific update-and-restore error messages and advanced troubleshooting for assistance.
  • The recommended activation process takes 2-3 minutes and an active Internet connection on the computer that iTunes is installed on.
  • If a firewall is setup on the computer that is preventing access to port 443, iPhone activation will fail.
  • Verify that iPhone has a charge. If the battery is drained, use the included AC adapter to charge iPhone for approximately 15 minutes.

 

  1. From the computer, close any open apps.
  2. Open the iTunes app on the computer.
  3. If prompted with an available software update, it is recommended to download and update.
  4. Connect the iPhone to the computer via USB cable.
  5. From the computer, follow any additional iTunes on screen prompts.
  6. Press the power button to power iPhone on.
  7. From the iPhone, follow the on screen prompts.
  8. Slide the unlock switch right to unlock the device.
  9. Select the language.
  10. Select the country or region.
  11. Select the location services option.
    • Enable Location Services
    • Disable Location Services
  12. Select the Set Up option.
    • Set Up as New iPhone
    • Restore from iCloud Backup
    • Restore from iTunes Backup.
  13. Tap Skip This Step.
    For assistance with creating an Apple ID at a later time, refer to Create Apple ID.
  14. If prompted, tap Skip.
  15. Review the Terms and Conditions then tap Agree.
  16. If prompted, tap Agree.
  17. If prompted tap Don't Use iCloud
    For assistance with setting up iCloud at a later time, refer to iCloud Settings.
  18. If prompted, tap Don't Use Find My iPhone.
    For assistance with setting up Find My iPhone at a later time, refer to Find My iPhone.
  19. If prompted, deselect any numbers or email addresses
    Numbers and email addressed are selected when a check mark is present.
  20. Select the Siri option.
    • Use Siri
    • Don't Use Siri
  21. If prompted, enter a 4-digit passcode.
  22. If prompted, select Use Code.
  23. If prompted, re-enter the 4-digit passcode.
  24. Select the Diagnostics & Usage option.
    • Automatically Send
    • Don't Send
  25. Tap Get Started.
    If presented with Can Siri help you? tap Dismiss.
  26. Confirm that the status bar at the top of the screen changes from No Service to Verizon.
    This process may take 2-3 minutes.
  27. From iTunes, click the Eject button to the right of the device name. iPhone can then be safely disconnected from the computer.
    For iTunes version 11 or higher, select the Eject button to the right of the iPhone button in the upper-right.

 

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Last Modified: September 15, 2014
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