Initial Activation and Setup - Apple® iPhone® 5
Is this helpful?  
Cancel  

Initial Activation and Setup - Apple® iPhone® 5

These instructions help you activate your iPhone 5.

Caution Warnings:

  • If the activation process is performed using an incorrect Apple ID, it is recommended to hard reset iPhone then Sign In to iTunes with the correct Apple ID while tethered to the computer.
  • Verify that the old device is powered off prior to activating the new device or issues with activating or establishing data connection may occur.
Wi-Fi Activation Method - Over Wi-Fi (No Verizon network coverage is required to complete activation)
OTA Activation Method - Over-the-air Cellular (Requires Verizon network coverage to complete activation)
iTunes Activation Method - iTunes (No Verizon network coverage is required to complete activation)

 

Wi-Fi Activation Method

Caution Warnings:

  • The Wi-Fi activation process takes 2-3 minutes and an active Wi-Fi network must be available.
  • If a firewall is setup on the computer/Wi-Fi network that is preventing access to port 443, iPhone activation will fail.
  • Verify that iPhone has a charge. If the battery is drained, use the included AC adapter to charge iPhone for approximately 15 minutes.

 

  1. Press the power button to power iPhone on.
    Power on iPhone
  2. Slide the unlock switch right, to unlock the device.
    Slide to unlock
  3. Select the language.
    Select Language
  4. Select the country or region.
    Select country or region
  5. Select the Wi-Fi network.
    Select WiFi network
  6. Enter the Wi-Fi network password then select Join.
    Enter wifi password then join
  7. Select the location services option.
    • Enable Location Services
    • Disable Location Services
    Select location services option
  8. Select the Set Up option.
    • Set Up as New iPhone
    • Restore from iCloud Backup
    • Restore from iTunes Backup
    Select Set up option
  9. Select Skip This Step.
    For assistance creating an Apple ID at a later time refer to Create Apple ID.
    Skip this step
  10. If prompted, select Skip.
    Agree
  11. Review the Terms and Conditions then select Agree.
    Review terms and contitions
  12. If prompted, select Agree.
    Agree
  13. Select the Siri option.
    • Use Siri
    • Don't Use Siri
    Select Siri option
  14. Enter a 4-digit passcode.
    Enter passcode
  15. If prompted, select Use Code.
    Use code
  16. Re-enter the 4-digit passcode.
    Use code
  17. Select the Diagnostics & Usage option.
    • Automatically Send
    • Don't Send
    Select Diagnostics option
  18. Select Get Started.
    If presented with Can Siri help you? select Dismiss.
    Get Started
  19. Confirm that the status bar at the top of the screen changes from No Service to Verizon.
    This process may take 2-3 minutes.
    Verizon Signal

 

Top

 

Over The Air Activation Method

Caution Warnings:

  • The alternate activation process takes 2-3 minutes and the device must be in a Verizon Wireless 3G or LTE area.
  • Verify that iPhone has a charge. If the battery is drained, use the included AC adapter to charge iPhone for approximately 15 minutes.

 

  1. Press the power button to power iPhone on.
    Power on iPhone
  2. Select the language.
    Select Language
  3. Select the country or region.
    Select country or region
  4. Verify the device is indicating a 3G or LTE signal then select Use Cellular Connection.
    Use Cellular Connection
  5. Select the location services option.
    • Enable Location Services
    • Disable Location Services
    Select location services option
  6. Select the Set Up option.
    • Set Up as New iPhone
    • Restore from iCloud Backup
    • Restore from iTunes Backup.
    Select Set up option
  7. Select Skip This Step.
    For assistance creating an Apple ID at a later time refer to Create Apple ID
    Agree
  8. If prompted, select Skip.
    Agree
  9. Review the Terms and Conditions then select Agree.
    Review terms and contitions
  10. If prompted, select Agree.
    Agree
  11. Select the Siri option.
    • Use Siri
    • Don't Use Siri
    Select Siri option
  12. Enter a 4-digit passcode.
    Enter passcode
  13. If prompted, select Use Code.
    Use code
  14. Re-enter the 4-digit passcode.
    Use code
  15. Select the Diagnostics & Usage option.
    • Automatically Send
    • Don't Send
    Select Diagnostics option
  16. Select Get Started.
    If presented with Can Siri help you? select Dismiss.
    Get Started
  17. Confirm that the status bar at the top of the screen changes from No Service to Verizon.
    This process may take 2-3 minutes.
    Verizon Signal

 

Top

 

iTunes Activation Method

Note Notes:

Caution Warnings:

  • During the activation process specific update and restore error messages may be received within iTunes. Refer to Apple article: # TS3694 - iTunes: Specific update-and-restore error messages and advanced troubleshooting for assistance.
  • The recommended activation process takes 2-3 minutes and an active Internet connection on the computer that iTunes is installed on.
  • If a firewall is setup on the computer that is preventing access to port 443, iPhone activation will fail.
  • Verify that iPhone has a charge. If the battery is drained, use the included AC adapter to charge iPhone for approximately 15 minutes.

 

  1. From the computer, close any open applications.
  2. Open the iTunes application on the computer.
    Power on iPhone
  3. If prompted with an available software update, it is recommended to download and update.
    For assistance, refer to iOS Updates - Apple® iPhone® 5.
  4. From the computer, follow any additional iTunes on screen prompts.
  5. Press the power button to power iPhone on.
  6. From the iPhone, follow the on screen prompts.
  7. Slide the unlock switch right to unlock the device.
  8. Select the language then select the arrow icon (located in upper-right corner of display)to continue.
  9. Select the country or region then select Next.
  10. Select Continue.
  11. Connect iPhone to the computer via USB cable.
  12. Select the location services option then select Next.
    • Enable Location Services
    • Disable Location Services
  13. Select the Set Up option then select Next.
    • Set Up as New iPhone
    • Restore from iCloud Backup
    • Restore from iTunes Backup.
  14. Select Skip This Step (located in the lower-right).
    If prompted with Are you Sure, select Skip.
  15. Review the Terms and Conditions then select Agree.
  16. If prompted, Select Agree.
  17. Select the Siri option then select Next.
    • Use Siri
    • Don't Use Siri
  18. Select the Diagnostics & Usage option then select Next.
    • Automatically Send
    • Don't Send
  19. Select Start Using iPhone.
    If presented with Can Siri help you? select Dismiss.
  20. Confirm that the status bar at the top of the screen changes from No Service to Verizon.
    This process may take 2-3 minutes.
  21. If prompted, select Dismiss to complete the activation process.
  22. From iTunes, click the Eject button to the right of the device name. iPhone can then be safely disconnected from the computer.
    For iTunes version 11 or higher, select the Eject button to the right of the iPhone button in the upper-right.

 

Top

Last Modified: February 6, 2014
Is this helpful?  
Cancel