SIM Card - Inserting/Removing - Apple® iPhone® 5
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SIM Card - Inserting/Removing - Apple® iPhone® 5

Instructions on Inserting/Removing your SIM can help with activation issues/errors, browser connection problems, and a blank/frozen screen. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Note Warnings:

  • Don't attempt to insert or remove the SIM card while the device is powered on. Doing so may harm the SIM card and/or the device.
  • This device uses a 4G nano SIM card. 4G SIM cards may not be used with devices that use incompatible SIM types. Similarly, altering (e.g. cutting) a 4G SIM or using a SIM adaptor to allow a SIM to be used with an incompatible device is not permitted. A compatible 4G SIM must always be used to ensure optimal device and network performance and to avoid service or feature impacts and disruption.

 

Insert the SIM Card

  1. Power the device off.
    Note Press and hold the Power button.
    Power on iPhone
  2. Slide the Power switch right, to power off the device.
    Note It may take several seconds for the device to power off.
    Slide power switch
  3. Insert the end of a SIM eject tool or a small thin paper clip into the hole on the SIM tray. Press firmly and push the tool straight in until the tray pops out.
    Eject SIM tray
  4. Insert the SIM card in the SIM card tray.
    Insert SIM card
  5. Firmly push in the SIM card tray.
    Push in SIM card tray

 

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Remove the SIM Card

  1. Power the device off.
    Note Press and hold the Power button.
    Power on iPhone
  2. Slide the Power switch right, to power off the device.
    Note It may take several seconds for the device to power off.
    Slide power switch
  3. Insert the end of a SIM eject tool or a small thin paper clip into the hole on the SIM tray. Press firmly and push the tool straight in until the tray pops out.
    Eject SIM tray
  4. Remove the SIM card from the SIM card tray.
    Remove SIM card
  5. Firmly push in the SIM card tray.
    Push in SIM card tray

 

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Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Last Modified: September 16, 2014
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