Soft Reset - Windows Phone 8X by HTC
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Soft Reset - Windows Phone 8X by HTC

Soft reset can resolve issues like continuous resetting/rebooting, device crashing, freezing, won't ring or vibrate, can't make or receive calls, device locks up, and keypad doesn't respond. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Note A soft reset (turning the device off then back on) is similar to restarting a desktop computer and is one of the first steps in troubleshooting a device. A soft reset won't affect data on the device.

     

    Preferred Method

    1. Press and hold the Power button.
      Power button
    2. Drag the window to the bottom of the display to power off the device.
      Note Once the 'goodbye' message appears, allow up to 15 seconds for the device to completely power off.
    3. Press and hold the Power button to power on the device.

     

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    Alternate Method

    If unable to power cycle, perform a soft reset. Press and hold the Volume down and Power button simultaneously until phone vibrates, then release both keys.
    Physical device picture with emphasis on Power and Volume control

     

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    Last Modified: April 3, 2014
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