Hard Reset - Windows Phone 8X by HTC
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Hard Reset - Windows Phone 8X by HTC

A hard reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Caution Warnings:
  • Performing a hard reset removes all data including the Windows Live account, system data, app data, app settings, and downloaded apps. Only perform a hard reset if absolutely necessary.
  • Pictures, videos, music, phone settings and text messages are also removed. It's recommended to backup this data.

Preferred Method
Alternate Method

 

Preferred Method

  1. From the Start screen, swipe left to display the Apps list.
    Note Alternatively from the Start screen, select the right arrow (located in the lower-right).
  2. Select Settings.
  3. Select about.
  4. Select reset your phone.
  5. Select yes.
  6. Select yes.
    Note Allow up to 1 minute for the process to complete.
    Note To setup the device after the reset has completed, refer to Initial Activation and Setup.

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Alternate Method

  1. Ensure the device is powered off.
    Note If applicable, press and hold the Power button then drag the window to the bottom of the display to power off. Once the 'goodbye' message appears, allow up to 15 seconds for the device to completely power off.
  2. Press and hold the volume down button then press and hold the Power button to turn on the device.
  3. When device vibrates, release the Power button and proceed to step 3.
  4. When an exclamation mark (!) appears on the display, press the following keys in the the following order:
    Note Allow up to 5 minute for the process to complete.
    Note To setup the device after the reset has completed, refer to Initial Activation and Setup.
    1. Volume up button
    2. Volume down button 
    3. Power button
    4. Volume down button

 

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Last Modified: March 31, 2014
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