Hard Reset - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
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Hard Reset - DROID RAZR HD / RAZR MAXX HD by MOTOROLA

A hard reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Warning Warnings:

  • Performing a hard reset removes all data including the Google account, system data, app data, app settings, and downloaded apps. Only perform a hard reset if absolutely necessary.
  • Pictures, videos and music are also removed. It's recommended to backup this data.

Note Notes:

  • Personal data such as Wi-Fi passwords, browser bookmarks, user dictionary, a list of installed Market apps and other customized settings can be backed up to and restored from Google servers.
  • Disable Automatic Restore prior to performing a hard (factory) reset when attempting to determine whether a third-party app is the cause of an OS or app issue.

Preferred method
Alternate method

 

Preferred method

  1. From a home screen, select Apps Applications icon (located at the bottom).
  2. From the Apps tab, select Settings.
  3. Select Privacy.
  4. Select Factory data reset.
  5. Select Reset phone.
    Note If presented, enter the current passcode or draw the unlock pattern.
  6. Select Erase everything.
    Note Allow several minutes for the factory data reset and reboot processes to complete.
  7. Initial Activation and Setup.

 

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Alternate method

  1. Ensure the device is powered off.
    1. To power off, press and hold the Power button.
    2. Select Power off.
    3. Select OK.
      Note Allow several seconds for the device to power off.
  2. Press and hold Volume up then press and hold the Power button until the Boot Mode Selection Menu appears then release all.
  3. From the Boot Mode Selection Menu screen, select Recovery.
    Note Utilize the volume down to scroll through the options and volume up to select.
    Note Volume must be pressed within 5 seconds or the device will automatically boot to the home screen.
  4. From the Droid triage screen:
    1. Press and hold Volume down.
    2. Press and release Volume up.
    3. Release Volume down.
  5. Select wipe data/factory reset.
    Note Utilize the volume buttons to highlight and the Power button to select.
  6. Select Yes -- delete all user data.
    Note Allow several seconds for the factory data reset process to complete.
  7. Select reboot system now.
    Note Allow several minutes for the reboot process to complete.
  8. Initial Activation and Setup.

 

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Last Modified: January 3, 2014
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