Safe Mode - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
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Safe Mode - DROID RAZR HD / RAZR MAXX HD by MOTOROLA

Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze/reset/run slow. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

NoteNotes:

  • Safe Mode temporarily disables all apps that have been installed via Google Play. Performing this troubleshooting step is necessary to determine whether a third-party app is the cause of an operating system / app issue. Safe Mode should always be performed prior to a hard (factory) reset.
  • With Safe Mode enabled, test device and app functionality. If the previous issue fails to occur, the cause has been isolated to a third-party app and all recently installed/updated apps should be uninstalled. With Safe Mode disabled, reinstall then test each app, one at a time, to identify which is causing the problem.

Enable Safe Mode
Disable Safe Mode

 

Enable Safe Mode

 

Preferred method

  1. Press and hold the Power button.
  2. Select and hold Power off.
  3. From the Reboot to safe mode screen, select OK.
    Note Allow several minutes for the device to power off and restart into Safe Mode.
    Note Upon reboot, Safe Mode appears in the lower left.  
 

Alternate method

  1. Ensure the device is powered off.
    1. Press and hold the Power button.
    2. Select Power off.
    3. Select OK.
  2. Press and hold the Power button until the Motorola logo appears then release.
  3. With the Motorola logo onscreen, press and hold the Volume down key.
  4. Continue to hold the Volume down key until Safe Mode appears in the lower left of the screen then release.
    Note This may take up to a minute or more.

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Disable Safe Mode

  1. Press and hold the Power button.
  2. Select Power off.
  3. Select OK.
    Note Allow several seconds for the device to power off.
  4. Press and hold the Power button until the Motorola logo appears then release.

 

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Last Modified: December 9, 2013
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