Hard Reset - DROID DNA by HTC
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Hard Reset - DROID DNA by HTC

A hard reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

  • Performing a hard reset removes all data including the Google account, system data, app data, app settings, and downloaded apps. Only perform a hard reset if absolutely necessary.
  • Pictures, videos and music are also removed. It's recommended to backup this data.
  • Personal data such as Wi-Fi passwords, browser bookmarks, user dictionary, a list of installed Market apps and other customized settings can be backed up to and restored from Google's servers.
  • Disable Automatic Restore prior to performing a hard (factory) reset when attempting to determine whether a third-party app is the cause of an operating system / app issue.


Preferred Method

  1. From a Home screen, tap the Apps icon Apps icon (located at the bottom).
  2. Tap Settings.
    Note If unavailable, swipe down on the Apps menu, select the dropdown menu Applications dropdown menu icon (beneath date/time) then tap Alphabetical. If still unavailable, refer to Manage Icons.
  3. Tap Backup & reset.
  4. Tap Reset phone.
    Note If presented, enter the current PIN, password, or unlock pattern.
  5. Tap OK.
  6. Tap OK.
    Note Allow up to 10 minutes for the factory data reset and reboot processes to complete.
    Note To setup the device after completing the factory data reset, refer to Initial Activation and Setup.  



Alternate Method

  1. Ensure the device is powered off.
    Note Press the Power button then tap Power off.
  2. Press and hold Volume Down then press the Power button.
  3. When presented with the Boot Mode Selection Menu release all buttons.
  4. Press Volume Down to select Factory Reset then press the Power button.
    Note To setup the device after completing the factory data reset, refer to Initial Activation and Setup.



Last Modified: December 9, 2013
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