Hard Reset - Samsung Galaxy Note® II
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Hard Reset - Samsung Galaxy Note® II

A hard reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Warning Warnings:

  • Performing a hard reset removes all data including the Google account, system data, app data, app settings, and downloaded app. Only perform this reset if absolutely necessary.
  • Pictures, videos and music are also be removed. It's recommended to backup this data.

Note Notes:

  • Personal data such as Wi-Fi passwords, browser bookmarks, user dictionary, a list of installed Market apps and other customized settings can be backed up to and restored from Google's servers.
  • Disable Automatic Restore prior to performing a hard (factory) reset when attempting to determine whether a third-party app is the cause of an operating system / app issue.

Preferred Method
Alternate Method

 

Preferred Method

  1. From a home screen, select Apps Applications icon (located at the bottom).
  2. From the Apps tab, select Settings.
  3. Select Back up and reset.
  4. Select Factory data reset.
  5. Select Reset phone.
    Note If presented, enter the current passcode or draw the unlock pattern.
  6. Select Erase everything.
    Note Allow several minutes for the factory data reset and reboot processes to complete.
    Note To setup the device after completing the factory data reset, refer to Initial Activation and Setup.

 

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Alternate Method

  1. Ensure the device is powered off.
    1. To power off, press and hold the Power button (located on the right edge).
    2. Select Power off.
    3. Select OK.
      Note Allow several seconds for the device to power off.
  2. Press and hold the Home button Home button icon and the Volume up button then, while continuing to hold Home and Volume up, press and hold the Power button until the Samsung logo appears then release only the Power button.
  3. When the Android system recovery screen appears release all buttons.
  4. Select wipe data/factory reset.
    Note Utilize the volume buttons to highlight and the Power button to select.
  5. Select Yes -- delete all user data.
    Note Allow several seconds for the factory data reset process to complete.
  6. Select reboot system now.
    Note Allow several minutes for the reboot process to complete.
    Note To setup the device after completing the factory data reset, refer to Initial Activation and Setup.

 

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Last Modified: March 19, 2014
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