Hard Reset - LG Optimus Exceed™
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Hard Reset - LG Optimus Exceed™

A hard reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Warning Warnings:

  • Performing a hard reset removes all data including the Google account, system data, app data, app settings, and downloaded apps. Only perform a hard reset if absolutely necessary.
  • Pictures, videos and music are also removed. It's recommended to backup this data.

NoteNotes:

  • Personal data such as Wi-Fi passwords, browser bookmarks, user dictionary, a list of installed Google Play Store apps and other customized settings can be backed up to and restored from Google's servers.
  • Disable Automatic Restore prior to performing a hard (factory) reset when attempting to determine whether a third- party app is the cause of an operating system / app issue.

Preferred method
Alternate method

 

Preferred method

  1. From a home screen, select Apps.
    Home screen select Apps
  2. From the Apps tab, select Settings.
    Apps Screen select Settings
  3. From the PERSONAL section, select Backup & reset.
    Settings select Backup & reset
  4. From the PERSONAL DATA section, select Factory data reset.
    Backup & reset select Factory data reset
  5. Select Reset phone.
    Note If presented, enter the current passcode or draw the unlock pattern.
    Factory data reset select Reset phone
  6. Select Erase everything.
    Reset phone select Erase everything
  7. Select OK.
    Note Allow several minutes for the factory data reset and reboot processes to complete.
    Reset phone warning prompt select OK
  8. If necessary, refer to Initial Activation and Setup.

 

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Alternate method

  1. Ensure the device is powered off.
    1. To power off, press and hold the Power button.
      Power button
    2. Select Power off.
      Home Screen Phone Options select Power off
    3. Select OK.
      Note Allow several seconds for the device to power off.
      Home Screen Phone Options Power off select OK
  2. Press and hold the Power button+Volume down button until the FACTORY HARD RESET screen appears then release.
    Power button and volume down key
  3. Press the Power button to confirm.
  4. Press the Power button to confirm.
    Note Allow several minutes for the factory data reset and reboot processes to complete.
  5. If necessary, refer to Initial Activation and Setup.

 

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Last Modified: December 5, 2013
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