Safe Mode - LG Optimus Exceed™
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Safe Mode - LG Optimus Exceed™

Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze/reset/run slow. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Note Notes:

  • Safe Mode temporarily disables all apps that have been installed via Google Play. Performing this troubleshooting step is necessary to determine whether a third-party app is the cause of an operating system / app issue. Safe Mode should always be performed prior to a hard (factory) reset.
  • With Safe Mode enabled, test device and app functionality. If the previous issue fails to occur, the cause has been isolated to a third-party app and all recently installed/updated apps should be uninstalled. With Safe Mode disabled, reinstall then test each app, one at a time to identify which is causing the problem.

Enable Safe Mode
Disable Safe Mode

 

Enable Safe Mode

  1. Ensure the device is powered off.
    1. To power off, press and hold the Power button.
      Power button
    2. Select Power off.
      Home Screen select Power off
    3. Select OK.
      Note Allow several seconds for the device to power off.
      Home Screen Power off select OK
  2. Press and hold the Power button until the LG logo appears then release.
    LG logo
  3. Once the LG logo disappears then re-appears, select and hold Menu Menu Key (located below the display at the far right).
  4. Continue to hold Menu Menu Key (located below the display at the far right). until Safe Mode appears in the lower-left of the unlock screen then release.
    Note This may take up to 45 seconds.
    Safe mode

 

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Disable Safe Mode

  1. Press and hold the Power button.
    Power button
  2. Select Power off and restart.
    Home Screen select Power off and restart
  3. Select OK.
    Home Screen select Power off and restart with OK

 

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Last Modified: December 11, 2013
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