Hard Reset - Pantech Perception™
Is this helpful?  
Cancel  

Hard Reset - Pantech Perception™

A hard reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Warning Warnings:

  • Performing a hard reset removes ALL data including the Google account, system data, app data, app settings and downloaded apps. Only perform this reset if absolutely necessary.
  • Pictures, videos and music are also removed. It's recommended to backup this data.

Note Notes:

  • Personal data such as Wi-Fi passwords, browser bookmarks, user dictionary, a list of installed Google Play Store apps and other customized settings can be backed up to and restored from Google's servers.
  • Disable Automatic Restore prior to performing a hard (factory) reset when attempting to determine whether a third-party app is the cause of an operating system / app issue.
 

Preferred Method
Alternate Method

 

Preferred Method

  1. From a home screen, select Apps (locate in the lower-right).
  2. Select Settings.
  3. If applicable, select System (appears in Starter mode only).
  4. From the PERSONAL section, select Backup & reset.
  5. From the PERSONAL DATA section, select Factory data reset.
  6. Select Reset phone.
    Note If presented, enter the current passcode or draw the unlock pattern.
  7. Select Erase everything.
    Note Allow several minutes for the factory data reset and reboot processes to complete.
  8. If needed, refer to Initial Activation and Setup.

 

Top

 

Alternate Methed

  1. Ensure the device is powered off.
    1. To power off, press and hold the Power button.
      Power
    2. Select Power off.
    3. Select OK.
      Note Allow several seconds for the device to power off.
  2. Press and hold the Power button+Volume up key simultaneously until the 'hard reset munu' screen appears then release.
    Power button and Volume up key
  3. Press the Power button to confirm.
    Confirmation screen
  4. Press the Power button to confirm.
    Note Allow several minutes for the factory data reset and reboot processes to complete.
    Confirmation screen
  5. If needed, refer to Initial Activation and Setup.

 

Top

 
    Last Modified: December 5, 2013
    Is this helpful?  
    Cancel