SIM Card - Inserting/Removing - Nokia Lumia 928
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SIM Card - Inserting/Removing - Nokia Lumia 928

Instructions on inserting/removing your SIM can help with activation issues/errors, browser connection problems, and a blank/frozen screen. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Note Do not attempt to insert or remove the SIM card with device powered on. Doing so can harm the SIM card and/or the device.


Inserting the SIM Card
Removing the SIM Card

 

Inserting the SIM Card

  1. Ensure that the device is powered off.
    Note If necessary, press and hold the power button. Once the 'slide down to power off' message appears, swipe down then allow several seconds for the device to power off.
    Power button
  2. Remove the SIM card tray.
    Note Utilizing the notch, carefully detach then remove the tray (located on the top edge of the device).
    Remove SIM card tray
  3. With the gold contacts facing up and the notch located in the upper-right, insert the SIM card as shown.
    Note Ensure that the card is properly seated in the tray.
    Insert SIM card
  4. Replace the SIM card tray.
    Note Press in on the tray to lock it into place.
    Replace SIM card tray

 

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Removing the SIM Card

  1. Ensure that the device is powered off.
    Note If necessary, press and hold the power button. Once the 'slide down to power off' message appears, swipe down then allow several seconds for the device to power off.
    Power button
  2. Remove the SIM card tray.
    Note Utilizing the notch, carefully detach then remove the tray (located on the top edge of the device).
    Remove SIM card tray
  3. Remove the SIM card as shown.
    Remove SIM card

 

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Last Modified: December 11, 2013
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