Perform a Factory Data Reset (Device Powered On) - Nokia Lumia 928
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Perform a Factory Data Reset (Device Powered On) - Nokia Lumia 928

Note A factory data (hard) reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Warning Warnings:

  • Perform a factory data reset only if absolutely necessary as it removes all data including:
  • This reset requires at least 50% battery level if not connected to an external power source and 20% or more if connected.

Note An alternate reset method is available if the device is unresponsive or won't power on.


  1. From the Start screen, swipe left to display the apps list.
    Note Alternatively, tap the right arrow Right arrow icon (located in the lower-right; may require scrolling to the bottom).
  2. Tap Settings.
  3. Tap about.
  4. Tap reset your phone.
  5. Tap yes to confirm.
  6. Tap yes to confirm.
    Note Allow several minutes for the process to complete (rotating gears appear on the display to indicate that the reset is in process).
    Note To setup the device after the reset has completed, refer to Initial Activation and Setup.
Last Modified: July 31, 2014
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