Hard Reset - Nokia Lumia 928
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Hard Reset - Nokia Lumia 928

Note A hard reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Caution Performing a hard reset removes all data including the Microsoft account, system data, app data, app settings, and downloaded apps. Only perform a hard reset if absolutely necessary.

Warning Pictures, videos, music, phone settings and text messages are also removed. It is recommended to backup this data.

 

Preferred Method
Alternate Method

 

Preferred Method

  1. From the Start screen, swipe left to display the apps list.
    Note Alternatively, select the right arrow Right arrow icon (located in the lower-right; may require scrolling to the bottom of the Start screen).
  2. Select Settings.
  3. Select about.
  4. Select reset your phone.
  5. Select yes to confirm.
  6. Select yes to confirm.
    Note Allow several minutes for the process to complete (rotating gears appear on the display to indicate that the reset is in process).
    Note To setup the device after the reset has completed, refer to Initial Activation and Setup.

 

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Alternate Method

  1. Ensure that the device is powered off.
    Note If necessary, press and hold the power button until the 'slide down to power off' message appears then release. With the message on screen, swipe down then allow several seconds for the device to power off.
    Power button
  2. Press and hold the volume down key until instructed to release in step 4.
    Volume down key
  3. Press and hold the power button until the device vibrates (approximately 2 seconds) then release.
    Note Alternatively, connect the device to an approved USB charger while continuing to hold the volume down key.
  4. When the restore screen appears (exclamation mark), release the volume down key.
  5. From the restore screen, press then release the following keys/buttons to initiate the reset process:
    1. volume up
    2. volume down
    3. power
    4. volume down
    Note Allow several minutes for the process to complete (rotating gears appear on the display to indicate that the reset is in process).
    Note To setup the device after the reset has completed, refer to Initial Activation and Setup.

 

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Last Modified: September 26, 2013
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