Software Update - Software Upgrade Assistant (Samsung)
Is this helpful?  
Cancel  

Software Update - Software Upgrade Assistant (Samsung)

This helps you update the software on your Samsung device using your computer/PC or Mac. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Note Notes:

  • Ensure the Software Upgrade Assistant software is installed. Refer to Initial Setup - Software Upgrade Assistant for assistance.
  • Ensure the wireless device is powered on then connect it to a compatible computer using the supplied USB cable.

Caution The sofware update process may take up to 30-90 minutes. Do not disconnect the device from the computer during the repair process.

 

Windows
Macintosh

 

 

 

Automatic Launch (Windows)

Note For assistance enabling/disabling automatic updates refer to Enable/disable Auto Updates.

  1. A pop up will be presented on the taskbar informing that new software is available.
    The software update will download automatically.
    Software update
  2. When the download is complete, click Upgrade now.
    Upgrade Now

 

Top

 

Manual Launch (Windows)

  1. From the Windows desktop, navigate Start > All Programs (Programs) > Verizon > Launch Utility Application.
    Launch Utility Application
  2. Left-click the Software Upgrade Assistant tray icon.
    Right-click the SUA SRA tray icon
  3. Click Launch Assistant.
    Launch Assistant
  4. Select the Samsung device.
    Select the Samsung device
  5. Click Upgrade (located on the right).
    Upgrade
  6. When the software upgrade process has completed, click Close (located on the lower-right).
    Close

 

Top

 

Macintosh

Automatic Launch
Manual Launch

 

Automatic Launch (Macintosh)

Note For assistance enabling or disabling automatic updates refer to Enable/Disable Auto Updates.

  1. A pop up will be presented on the taskbar informing that new software is available.
    The software update will download automatically.
    Software update available
  2. When the download is complete, click Upgrade now.
    Upgrade Now

 

Top

 

Manual Launch (Macintosh)

  1. Left-click the Software Upgrade Assistant tray icon.
    Ensure Software is installed
  2. Click Launch Assistant.
    Launch Assistant
  3. Select the Samsung device.
    Select the Samsung device
  4. Click Upgrade (located on the right).
    Upgrade
  5. When the software upgrade process has completed, click Close (located on the lower-right).
    Close

 

Top

Last Modified: February 12, 2014
Is this helpful?  
Cancel