Soft Reset - BlackBerry® Q10
Soft reset can resolve issues like continuous resetting/rebooting, device crashing, freezing, won't ring or vibrate, can't make or receive calls, device locks up, and keypad doesn't respond. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.
A soft reset (turning the device off then back on) is similar to restarting a desktop computer and is one of the first steps in troubleshooting a device. A soft reset won't affect data on the device.
- Press and hold the Power button until the 'Turning off in' screen appears (approximately 1 second) then release.
If the device is unresponsive, remove then re-insert the battery.
- Select Restart (located in the lower-right).
Allow several minutes for the process to complete.