Hard Reset - Verizon Ellipsis™ 7
Is this helpful?  
Cancel  

Hard Reset - Verizon Ellipsis™ 7

A hard reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Warning Warnings:

  • Performing a hard reset removes all data including the Google account, system data, app data, app settings and downloaded apps. Only perform a hard reset if absolutely necessary.
  • Pictures, Videos and Music are also removed. It is recommended to backup this data.

Note Notes:

  • Personal data such as Wi-Fi passwords, browser bookmarks, user dictionary, a list of installed Google PlayTM apps and other customized settings can be backed up to and restored from Google's servers.
  • Disable Automatic Restore prior to performing a hard reset when attempting to determine whether a third party app is the cause of an operating system / app issue.

Preferred Method
Alternate Method

 

Preferred Method

  1. From a home screen, select Apps.
    Note The center icon at the bottom (in portrait) or at the right (in landscape).
    Home Screen select Apps
  2. From the Apps tab, select Settings.
    Apps Screen select Settings
  3. Select Back up and reset.
    Settings select Backup & reset
  4. Select Factory data reset.
    Backup & reset select Factory Data Reset
  5. Select Reset tablet.
    Note If presented, enter the current passcode or draw the unlock pattern.
    Factory Data Reset select Reset tablet
  6. Select Erase everything.
    Note Allow several minutes for the factory data reset and reboot processes to complete.
    Note To setup the device after completing the factory data reset, refer to Initial Activation and Setup.
    Factory Data Reset Reset Tablet select Erase everything

 

Top

 

Alternate Method

  1. Ensure the device is powered off.
    1. To power off, press and hold the Power button (located on the right-edge of the device, above the volume buttons) until the options prompt appears then release.
    2. From the options prompt, select Power off.
    3. From the Power off prompt, select OK to confirm.
      Note Allow several seconds for the device to power off.
  2. Simultaneously press and hold the Volume button (press it in the middle or down) + Power button until 'Welcome' appears then release.
  3. Select Clear eMMC (3rd from the bottom).
    Note Utilize the Volume down button to scroll through the available options and the Volume up button to select.
    Note Allow several minutes for the reboot process to complete.
    Note To setup the device after completing the factory data reset, refer to Initial Activation and Setup.

 

Top

Last Modified: August 6, 2014
Is this helpful?  
Cancel