Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Apple® iPad® 2
Samsung Galaxy S® 6
Samsung Convoy™ 3
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 4
Apple® iPhone® 5c
DROID TURBO 2
Verizon Ellipsis™ Jetpack®
DROID MAXX by MOTOROLA
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Core Prime™
Verizon Ellipsis® 8
Apple® iPhone® 5
Verizon Ellipsis™ 7
Apple® iPhone® 4s
Droid Turbo in Ballistic Nylon
LG G3
LG G4™
Apple® iPhone® 4
Droid Turbo by Motorola
Apple® iPhone® SE
Samsung Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
DROID MAXX 2
LG Revere® 3
DROID MINI by MOTOROLA
Samsung Galaxy S® III
Samsung Galaxy Note® 3
LG Cosmos™ 3
LG G2
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID RAZR M by MOTOROLA
Verizon 4G LTE Broadband Router with Voice
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG G Vista
Samsung Gusto® 3
HTC One® (M8)
Verizon Wireless Home Phone
Samsung Galaxy J1™ Prepaid
LG Extravert™ 2
Brigadier™ by Kyocera
HTC Desire® 526
Pantech 4G LTE Global USB Modem UML290
Casio G'zOne Commando®
Ellipsis™ Jetpack® MHS800L
LG G Pad 8.3 LTE
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
DROID ULTRA by MOTOROLA
LG V10™
Moto E™ Prepaid
LG G5™
HTC Desire® 626
Casio G'zOne Commando® 4G LTE
DuraXV
Verizon 4G LTE USB Modem 551L
Gear S2
Casio G'zOne Ravine® 2
Verizon Ellipsis® 10
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Galaxy Note® II
Samsung Galaxy S® 4 mini
Moto X™ (2nd Gen.)
hum by Verizon
Moto X™ by Motorola
Sony Xperia® Z3v
iPad® Pro
HTC One M9
Verizon 4G LTE USB Modem UML295
Transpyre™ Prepaid
LG Optimus Zone™ 2 Prepaid
Microsoft Lumia 735
GizmoPal™
HTC 10™
Galaxy Note® Edge
Nexus 6
DROID TURBO 2 - Designed by You
Nokia Lumia 928
Samsung Gusto® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Brightside™
Verizon 4G LTE Broadband Router
Verizon Wireless AirCard® 595
Gear S®
LG Optimus Zone™ 3 Prepaid
Samsung Convoy™ 2
Moto G™ by Motorola
LG G Pad™ X8.3
HTC One®
LG Exalt™
BlackBerry® Bold™ 9930 smartphone
Samsung Intensity™ II
LG K4™ LTE
iPad® Air 2
Nokia Lumia Icon
Nokia Lumia 822
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Optimus Exceed™ 2
LG Revere®
DROID INCREDIBLE 4G LTE by HTC
Samsung Galaxy S® III mini
DROID RAZR MAXX HD by MOTOROLA
LG Terra™
DROID RAZR by MOTOROLA
GizmoPal® 2 by LG
Lancet™ for Android™
Samsung Intensity™ III
Lucid™3 by LG
Samsung Galaxy Tab® 2 (7.0)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
LG Cosmos™ 2
Verizon SureResponse®
Blackberry Classic
PRIV™ by Blackberry®
LG Octane™
HTC One® (M8) for Windows®
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
G Pad™ 10.1 LTE
LG Revere® 2
GizmoGadget™ by LG
Verizon LTE Internet and Home Phone
LG enV®3
Apple® iPad® Air™
Lancet™
LTE Internet (Installed)
DROID RAZR MAXX by MOTOROLA
Samsung Convoy® 4
DROID DNA by HTC
DROID RAZR HD by MOTOROLA
Samsung Convoy™
LG Accolade™
LG Exalt™II
G Pad™ 7.0 LTE
Apple® iPad® mini with Retina display
Samsung Galaxy Tab S2
iPad Pro™ (9.7-inch)
HTC One® remix
Samsung Galaxy Tab® 4 (10.1)
Google Nexus 7
Microsoft Surface 3
Apple® iPad® with Wi-Fi + 4G
Apple® iPad® mini
Kyocera DuraXV+
Samsung Gusto®
LG Cosmos™
BlackBerry® Z10 smartphone
Samsung Illusion™
Enact™ by LG
DROID BIONIC by MOTOROLA
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® 2 (10.1)
DROID by MOTOROLA
Samsung Galaxy Tab®
Lucid™ by LG
Casio G'zOne Ravine®
Samsung Galaxy™ Stratosphere™ II
DROID 4 by MOTOROLA
Samsung Galaxy Stellar™
Samsung Haven™
Motorola RAZR V3m
BlackBerry® Q10 smartphone
BlackBerry® Z30 smartphone
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (8.0)
LG Extravert™
HTC Desire® 612
Samsung Galaxy J3 (2016)
DROID X2 by MOTOROLA
Hydro ELITE by KYOCERA
Galaxy Tab E (8.0)
Galaxy Nexus by Samsung
Lucid™2 by LG
LG VX8300
LG enV® TOUCH
Apple® iPad® with Retina display
Moto X™ - Designed by You (2nd Generation)
iPad® mini 4
DROID X by MOTOROLA
Ellipsis® Kids
BlackBerry® Bold 9650 smartphone
Motorola MOTO™ W755
LG Vortex™
Motorola Barrage™
DROID 3 by MOTOROLA
HTC One® max
LG enV®2
Samsung Galaxy Note® Pro
Pantech Perception™
Windows Phone 8X by HTC
Galaxy Tab E
Sony Xperia® Z2
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Intensity™
Watch Urbane™ 2nd Edition LTE
Samsung Smooth™
Samsung Alias™ 2
LG Cosmos™ Touch
Pantech Hotshot™
LG VX5500
Pantech Jest™ 2
Motorola XOOM™ 4G LTE
Samsung Knack™
Pantech Breakout™
Samsung ATIV SE™
Spectrum™ 2 by LG
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Tab® (10.1)
iPad® mini 3
LG Optimus Zone™
Samsung Fascinate™
Samsung Galaxy Tab® S
Casio G'zOne Boulder®
Samsung Galaxy Legend™
Moto X™ - Designed by You
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Dell™ Vostro™ V13 Laptop
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Note® 10.1
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Verizon Converged VOIP Device
Samsung Galaxy™ Stratosphere™
Luge™ by Motorola Prepaid
LG VX8360
Casio G'zOne Brigade®
LG VX5400
HTC Rhyme™
DROID 2 by MOTOROLA
Samsung Gear S2 classic
DROID CHARGE by SAMSUNG
THUNDERBOLT™ by HTC
LG Migosm
Samsung ATIV Odyssey™
Casio G'zOne Rock™
DROID 2 GLOBAL by MOTOROLA
Samsung SCH-u340
Pantech Marauder™
Intuition™ by LG
DROID INCREDIBLE by HTC
Verizon Wireless UM175 USB Modem
Samsung Galaxy Camera®
Samsung Galaxy Note® 10.1 2014 Edition
Delphi Connect
HTC Rezound™
Samsung Galaxy View
Nokia Lumia 2520
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Tab® (7.7)
Motorola W385
LG VX8350
BlackBerry® Curve™ 9330 smartphone
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Wireless G'zOne Type-S
Apple® iPad®
BlackBerry® Curve™ 8530 smartphone
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Curve™ 8330 smartphone
Motorola MOTO™ VU204
Motorola Adventure™ V750
Samsung Alias™
Verizon Wireless Escapade®
LG Ally™
Verizon Wireless USB720 Modem
Revolution™ by LG
Samsung Juke
Samsung SCH-u410
LG Voyager™
Pantech Caper™ Prepaid
Casio EXILIM
LG Chocolate® Touch
Samsung Reality™
LG Chocolate®
Verizon Wireless Coupe™
Verizon Wireless USB727 Modem
Pantech Crux™
Spectrum™ by LG
Sony Xperia® PLAY
LG Enlighten®
LG Dare™
Sierra Wireless AirCard® 555D
Samsung Omnia® II
LG VX5300
HP® Mini 1151NR Netbook
Casio G'zOne Ravine® 2 Non-Camera
BlackBerry® Torch™ 9850 smartphone
Motorola MOTOKRZR K1m
Verizon Wireless PC5750 PC Card
Samsung SCH-u430
LG Optimus Exceed™ Prepaid
DROID PRO by MOTOROLA
LG Chocolate® 3
G'zOne Boulder™ Black and Silver
BlackBerry® 8830 World Edition smartphone
Samsung Rogue™
Verizon Wireless UM150 USB Modem
LG VX5200
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-u540
HTC Trophy™
Motorola V325
Samsung SCH-a650
DROID XYBOARD 10.1 by MOTOROLA
Motorola Entice™
LG VX3200
Verizon Wireless CDM8975
DROID ERIS by HTC
LG VX6100
Gateway® LT2016u Netbook
Sierra Wireless AirCard® 580
Verizon Wireless Razzle™
Samsung Zeal™
Motorola W315
Blackberry Classic Non-Camera
LG VX8700
LG VX3300
Samsung Sway™
Samsung SCH-a930
Nokia 2705 Shade™ Non-Camera
Motorola MOTO™ Z6c World Edition
Samsung Gleam®
LG enV®
Samsung SCH-a670
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HP® Pavilion dm1-3010nr Notebook
LG Versa™
Samsung Continuum™
Motorola RAZR V3m in Gray
Samsung SCH-a870
Motorola E815
DROID XYBOARD 8.2 by MOTOROLA
BlackBerry® Curve™ 9310 smartphone
Pantech PN-215
LG Clout™
Sharp KIN™ ONE
Nokia 6015i Prepaid
Nokia 6205
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Nokia 7705 Twist™
Samsung SCH-u550
Verizon Wireless CDM8950
Motorola MOTO Q™ 9c
Motorola V60s
LG VX6000
Samsung Renown™
Samsung Trance™
HTC Merge®
Verizon Wireless V740 ExpressCard
Motorola CITRUS™
Samsung SCH-a850
Motorola V325i
LG VX4500
LG VX4650
Motorola DEVOUR™ with MOTOBLUR™
Motorola Krave™ ZN4
Pantech PN-820
Motorola Rival™
Samsung i700 Pocket PC
LG Fathom®
Samsung SCH-a950
Nokia 7205 Intrigue™
Samsung N150 Netbook
Pantech PN-210
Compaq® Mini CQ10-688nr Netbook
Samsung FlipShot®
Nokia 2128i
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Nokia 2705 Shade™
Verizon Wireless Adamant™
LG V
LG Glance™
Samsung SCH-a310
Samsung Omnia®
DROID R2D2 by MOTOROLA
Motorola XOOM™
Verizon AD3700 Global USB Modem
LG VX8100
Kyocera KPC650
Verizon Wireless Salute™
Samsung Gem™
HTC Apache XV6700
Sharp KIN™ TWO
SCH-u410 Prepaid
Nokia 2605 Mirage
HP® Mini 110-3098NR Netbook
HP® Pavilion dm1-2010nr Entertainment Notebook
Kyocera KX1v
Jest™
Sharp KIN™ ONEm
Motorola V276
Samsung SCH-a630
Samsung SCH-u620
HP® Mini 311-1037NR Netbook
Motorola Q™
Samsung SCH-i760
LG VX9400
HTC Touch Pro™
LG VENUS™
Motorola V265
Kyocera KX414
Sharp KIN™ TWOm
Verizon Wireless PN-300
Verizon Wireless CDM 7075
Motorola V710
Motorola V65p
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola MOTO™ Z6cx World Edition without Camera
HP® Mini 210-1076NR Netbook
Nokia 2366i
Verizon KPC680 ExpressCard®
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-a890
HP® Mini 110-1046NR Netbook
Motorola V325xi
Kyocera K404
Samsung i600 Smartphone
Nokia 6215i
Motorola Rapture™ VU30
Kyocera KX2
LG VX2000
Motorola V60p
Nokia 2285
Kyocera KX444
Samsung SCH-i730
LG VX4700
Samsung Glyde™
Kyocera K323
Motorola MOTO Q™ music 9m
Motorola MOTORIZR Z6tv
Verizon Wireless XV6600 without Camera
Samsung SCH-a790
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Nokia 6236i
BlackBerry® 7250
Verizon Wireless U630 PC Card
Nokia 6315i
Kyocera SE47
Samsung Saga™
Verizon Wireless V620
Samsung SCH-a795
Motorola MOTOSLVR L7C
Samsung SCH-i830
BlackBerry® 7750
Samsung SCH-a610
Nokia 6305i
Motorola V120e
Samsung SCH-a970
Motorola T720
Samsung SCH-n330
Motorola T300p
Motorola V276 Prepaid
Motorola C333

Accessories

Activation & Initial Setup

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Device Replacement Program
[General Information]
See all your options for replacing your phone or tablet if it’s lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
Equipment Protection Programs
[General Information]
Learn about the different insurance and protection options for your device, including monthly cost, deductable and coverage.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
How to transfer content from your old Android phone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 2:09
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:32
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
How to transfer content from your old Android phone to your new iPhone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new iPhone using Verizon Cloud in a few simple steps.
Length: 2:08
How to transfer content from your old iPhone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old iPhone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 2:06
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Activating Your DROID DNA by HTC - Existing Customers
[How to Use Guide]
Activating and Setting Up Your DROID DNA by HTC - Existing Verizon Wireless Customers
Activating Your DROID DNA by HTC - New Customers
[How to Use Guide]
Activating and Setting Up Your DROID DNA by HTC - New Verizon Wireless Customers

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Signal Strength - DROID DNA by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Finding More Help
[Interactive Simulation]
Discover how to find instructional videos for more help on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your Droid DNA by HTC on and off.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Soft Reset - DROID DNA by HTC
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Power the Device Up in Safe Mode - DROID DNA by HTC
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enable/Disable Fast Boot - DROID DNA by HTC
[Device-Specific Instructions]
Battery Manager - DROID DNA by HTC
[Device-Specific Instructions]
Battery Overview - DROID DNA by HTC
[Device-Specific Instructions]
Extend Battery Life - DROID DNA by HTC
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Bluetooth® On/Off - DROID DNA by HTC
[Device-Specific Instructions]
DROID DNA by HTC - Bluetooth Car Kit
[PDF]
DROID DNA by HTC Bluetooth Car Kit Support for Verizon Wireless Subscribers.
Droid DNA by HTC Simulator: Pairing With a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your Droid DNA by HTC with your Bluetooth device.
Droid DNA by HTC Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Discover how to use your Droid DNA by HTC to share media using bluetooth.
Droid DNA by HTC Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Learn how to turn on and off Bluetooth functionality on your Droid DNA by HTC.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Restriction Settings - DROID DNA by HTC
[Device-Specific Instructions]
Call History - DROID DNA by HTC
[Device-Specific Instructions]
Remove a Speed Dial - DROID DNA by HTC
[Device-Specific Instructions]
Add a Speed Dial - DROID DNA by HTC
[Device-Specific Instructions]
Airplane/Standalone Mode - DROID DNA by HTC
[Device-Specific Instructions]
Dial a Number - DROID DNA by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to place a call using your voice on your Droid DNA by HTC Smartphone.
Droid DNA by HTC Simulator: Ignoring a Call and Sending a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message on your Droid DNA by HTC Smartphone.
Droid DNA by HTC Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Droid DNA by HTC.
Droid DNA by HTC Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your Droid DNA by HTC to call a new number.
Droid DNA by HTC Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your Droid DNA by HTC Smartphone.
Droid DNA by HTC Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Discover how to teach kids to dial 911 on your Droid DNA by HTC Smartphone.
Place a Conference Call - DROID DNA by HTC
[Device-Specific Instructions]
Redial - DROID DNA by HTC
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Camera Settings - DROID DNA by HTC
[Device-Specific Instructions]
Google Photos
[Device-Specific Instructions]
Transfer Pictures or Videos from the Device - DROID DNA by HTC
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Droid DNA by HTC Simulator: Adjusting the Video Setting for Sharing
[Interactive Simulation]
Learn how to adjust the video settings to send it in an email or text message on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Changing the Camera from Rear to Front-Facing for Pictures
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing for taking pictures on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Changing the Camera from Rear to Front-Facing for Video
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video on your Droid DNA by HTC
Droid DNA by HTC Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Droid DNA by HTC.
Droid DNA by HTC Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing a video on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures using your Droid DNA by HTC.
Droid DNA by HTC Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Droid DNA by HTC.
Droid DNA by HTC Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Discover how to take a picture while recording a video on your Droid DNA by HTC
Droid DNA by HTC Simulator: Turning the Flash On and Off
[Interactive Simulation]
Learn how to turn the camera flash on and off on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Zooming In and Out for Pictures
[Interactive Simulation]
An interactive guide on how to zoom in and out for taking pictures with your Droid DNA by HTC.
Droid DNA by HTC Simulator: Zooming In and Out for Video
[Interactive Simulation]
Learn how to zoom in and out of a video using your Droid DNA by HTC.
Play/Copy Media (DLNA) - DROID DNA by HTC
[Device-Specific Instructions]
Record and Share a Video - DROID DNA by HTC
[Device-Specific Instructions]
Take and Share a Picture - DROID DNA by HTC
[Device-Specific Instructions]
Transfer Pictures or Videos to the Device - DROID DNA by HTC
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Pictures/Videos - DROID DNA by HTC
[Device-Specific Instructions]

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - DROID DNA by HTC
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Tethered Modem Connection - Droid DNA by HTC
[Device-Specific Instructions]

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Contact Display Options - DROID DNA by HTC
[Device-Specific Instructions]
Add a Contact - DROID DNA by HTC
[Device-Specific Instructions]
Caller-ID Image - DROID DNA by HTC
[Device-Specific Instructions]
Delete a Contact - DROID DNA by HTC
[Device-Specific Instructions]
Delete a Contact - DROID ERIS by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
Discover how to add and delete a contact from your favorites on your Droid DNA by HTC Smartphone.
Droid DNA by HTC Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Droid DNA by HTC Smartphone.
Droid DNA by HTC Simulator: Assigning a Speed Dial Number
[Interactive Simulation]
Learn how to assign a speed dial number on your Droid DNA by HTC Smartphone.
Droid DNA by HTC Simulator: Creating and Adding to a Group
[Interactive Simulation]
Learn how to create and add contacts to a group on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Creating and Adding to a Group
[Interactive Simulation]
Learn how to add a contact to a group on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing the information of one of your contacts with someone else your Droid DNA by HTC Smartphone.
Edit a Contact - DROID DNA by HTC
[Device-Specific Instructions]
Link/Unlink Contacts - DROID DNA by HTC
[Device-Specific Instructions]

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on The MORE EverythingSM Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Enable/Disable Data - DROID DNA by HTC
[Device-Specific Instructions]
Optimize Data Usage - DROID DNA by HTC
[Device-Specific Instructions]
Data Roaming - DROID DNA by HTC
[Device-Specific Instructions]
This helps when you can't connect to the Internet /have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Date & Time

Date and Time Settings - DROID DNA by HTC
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - HTC
[Device-Specific Instructions]
View PRL/ERI ID - DROID DNA by HTC
[Device-Specific Instructions]
View MAC Address - DROID DNA by HTC
[Device-Specific Instructions]
View Phone Information - DROID DNA by HTC
[Device-Specific Instructions]

Device Search

Droid DNA by HTC Simulator: Searching the Web from the Home Screen
[Interactive Simulation]
Discover how to search the web from the Home screen on your Droid DNA by HTC.

Device Settings

System Select - Android™
[Device-Specific Instructions]
Adjust Font Settings - DROID DNA by HTC
[Device-Specific Instructions]
Accelerometer Rotation - DROID DNA by HTC
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Account Sync Settings - DROID DNA by HTC
[Device-Specific Instructions]
Adjust Display Settings - DROID DNA by HTC
[Device-Specific Instructions]
Airplane/Standalone Mode - DROID DNA by HTC
[Device-Specific Instructions]
Alerts - DROID DNA by HTC
[Device-Specific Instructions]
Backlight - DROID DNA by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access the Settings menu of your Droid DNA by HTC.
Droid DNA by HTC Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Droid DNA by HTC by adjusting the screen timeout.
Droid DNA by HTC Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Droid DNA by HTC Smartphone.
Droid DNA by HTC Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security to help keep others from using your Droid DNA by HTC.
Droid DNA by HTC Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Droid DNA by HTC to silent.
Droid DNA by HTC Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Droid DNA by HTC to airplane mode.
Quick Settings - DROID DNA by HTC
[Device-Specific Instructions]
Set Up Printing - DROID DNA by HTC
[Device-Specific Instructions]
System Select - DROID DNA by HTC
[Device-Specific Instructions]
Touchscreen Settings - DROID DNA by HTC
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete an Email Message - DROID DNA by HTC
[Device-Specific Instructions]
Gmail™ Synchronization - DROID DNA by HTC
[Device-Specific Instructions]
Account Sync Settings - DROID DNA by HTC
[Device-Specific Instructions]
Delete a Gmail™ Message - DROID DNA by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment to an email with your Droid DNA by HTC.
Droid DNA by HTC Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Droid DNA by HTC.
Droid DNA by HTC Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group with your Droid DNA by HTC
Droid DNA by HTC Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Switching Between Email Accounts
[Interactive Simulation]
A visual guide for viewing multiple email accounts on your Droid DNA by HTC.
Gmail™ Auto Signature - DROID DNA by HTC
[Device-Specific Instructions]
Gmail™ Notifications - DROID DNA by HTC
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - DROID DNA by HTC
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Gmail™ Account - DROID DNA by HTC
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - DROID DNA by HTC
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving emails issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to an Email Message - DROID DNA by HTC
[Device-Specific Instructions]
View Email Messages - DROID DNA by HTC
[Device-Specific Instructions]
View Gmail™ Messages - DROID DNA by HTC
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Current Location (Google Maps™)
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Location Mode - Android™
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Add Layers (Google Maps™)
[Device-Specific Instructions]
GPS Location - DROID DNA by HTC
[Device-Specific Instructions]

Gestures & Motions

Gestures (Google Maps™)
[Device-Specific Instructions]

Home Screen

Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Manage Icons - DROID DNA by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Learn how to add a folder for apps on the Home screen of your Droid DNA by HTC.
Droid DNA by HTC Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
An interactive guide on how to add widgets and apps to the Home screen on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Adding and Deleting Home Screens
[Interactive Simulation]
Discover how to add and delete home screens on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Moving Widgets and Apps on the Home Screen
[Interactive Simulation]
Learn how to move widgets and apps on the Home screen of your Droid DNA by HTC.
Droid DNA by HTC Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
Learn how to remove widgets and apps from the Home screen on your Droid DNA by HTC.
Droid DNA by HTC Simulator:Resizing Widgets on the Home Screen
[Interactive Simulation]
Learn how to resize widgets on the Home Screen on your Droid DNA by HTC.
Rename Home Screen Folder - DROID DNA by HTC
[Device-Specific Instructions]
View Home Screen Panels - DROID DNA by HTC
[Device-Specific Instructions]
Window Shade - DROID DNA by HTC
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile Hotspot On/Off - DROID DNA by HTC
[Device-Specific Instructions]
Mobile HotSpot Settings - DROID DNA by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Setting Security on Mobile Hotspot
[Interactive Simulation]
Learn how to set mobile hotspot security on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Turning Mobile Hotspot On and Off
[Interactive Simulation]
Learn how to turn mobile hotspot functionality on and off from your Droid DNA by HTC.
Mobile HotSpot - DROID DNA by HTC
[Device-Specific Instructions]

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Clear Temporary Internet Files - DROID DNA by HTC
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Browser Cookies On/Off - DROID DNA by HTC
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your DROID DNA by HTC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enable/Disable Data - DROID DNA by HTC
[Device-Specific Instructions]
Add a Browser Bookmark - DROID DNA by HTC
[Device-Specific Instructions]
Delete a Browser Bookmark - DROID DNA by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Bookmarking a Website
[Interactive Simulation]
Discover how to bookmark a website on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to search the Internet using the keypad on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Opening and Closing a Window
[Interactive Simulation]
A visual walkthrough of opening and closing windows and tabs in the web browser of your Droid DNA by HTC.
Droid DNA by HTC Simulator: Searching the Web by Voice
[Interactive Simulation]
Learn how to search the Internet using your voice on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Switching Between Windows
[Interactive Simulation]
Discover how to switch windows in the web browser of your Droid DNA by HTC.
Edit a Browser Bookmark - DROID DNA by HTC
[Device-Specific Instructions]
JavaScript Settings - DROID DNA by HTC
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your DROID DNA by HTC, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch a Browser Bookmark - DROID DNA by HTC
[Device-Specific Instructions]
Web Browser - DROID DNA by HTC
[Device-Specific Instructions]
Websites - DROID DNA by HTC
[Device-Specific Instructions]

Language

Droid DNA by HTC Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Droid DNA by HTC.
Language Selection - DROID DNA by HTC
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Unlock the Device - DROID DNA by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen of your Droid DNA by HTC.
Password Options - DROID DNA by HTC
[Device-Specific Instructions]
Set Up Screen Lock - DROID DNA by HTC
[Device-Specific Instructions]
Turn Off Screen Lock - DROID DNA by HTC
[Device-Specific Instructions]

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
Check Memory - DROID DNA by HTC
[Device-Specific Instructions]
Remove the Memory Card - Android™
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Transfer Music Files to the Device - DROID DNA by HTC
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Music - DROID DNA by HTC
[Device-Specific Instructions]
Create a Music Playlist - DROID DNA by HTC
[Device-Specific Instructions]
Delete a Music Playlist - DROID DNA by HTC
[Device-Specific Instructions]
Play Music Files - DROID DNA by HTC
[Device-Specific Instructions]
Rename a Music Playlist - DROID DNA by HTC
[Device-Specific Instructions]
Transfer Music Files from the Device - DROID DNA by HTC
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Navigating & Multitasking

Droid DNA by HTC Simulator: Accessing and Clearing the Notifications Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your Droid DNA by HTC.
Droid DNA by HTC Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Droid DNA by HTC.
Recently Used Apps - DROID DNA by HTC
[Device-Specific Instructions]

Near Field Communication (NFC)

Droid DNA by HTC Simulator: Using Near Field Communication (NFC)
[Interactive Simulation]
Discover how to use your Droid DNA by HTC to share media using Near Field Communication.
Tap & Pay - DROID DNA by HTC
[Device-Specific Instructions]

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Software Update: DROID DNA by HTC
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your DROID DNA by HTC.
Factory Data Reset (Powered Off) - DROID DNA by HTC
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Factory Data Reset (Powered On) - DROID DNA by HTC
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Install System Updates - DROID DNA by HTC
[Device-Specific Instructions]
View Software Version - DROID DNA by HTC
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - DROID DNA by HTC
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert the SIM Card - DROID DNA by HTC
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
View the SIM Card Number - DROID DNA by HTC
[Device-Specific Instructions]
Unblock SIM PIN - DROID DNA by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a SIM card in your Droid DNA by HTC.
Droid DNA by HTC Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a Micro SIM card from your Droid DNA by HTC.
Modify the SIM PIN - DROID DNA by HTC
[Device-Specific Instructions]

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Set Ringtones - DROID DNA by HTC
[Device-Specific Instructions]
Alerts - DROID DNA by HTC
[Device-Specific Instructions]
Speakerphone - DROID DNA by HTC
[Device-Specific Instructions]
Vibrate Mode - DROID DNA by HTC
[Device-Specific Instructions]
Volume Controls - DROID DNA by HTC
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

TV

DLNA Settings - DROID DNA by HTC
[Device-Specific Instructions]
Play/Copy Media (DLNA) - DROID DNA by HTC
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
How To Use Verizon Messages
[Video]
Watch this video to learn how to customize messages, use Integrated Messaging on your phone, tablet and computer and take picture messaging to the next level with Verizon Messages.
Length: 4:03
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Picture / Video Messaging email address
[Device-Specific Instructions]
Auto Receive Messages - DROID DNA by HTC
[Device-Specific Instructions]
Auto Signature - DROID DNA by HTC
[Device-Specific Instructions]
Delete Messages - DROID DNA by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message from your Droid DNA by HTC.
Droid DNA by HTC Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your Droid DNA by HTC.
Droid DNA by HTC Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your Droid DNA by HTC.
Droid DNA by HTC Simulator: Sending a Text Message to a Group
[Interactive Simulation]
An interactive guide on how to send a text message to a group from your Droid DNA by HTC.
Droid DNA by HTC Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using voice to text on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a contact on your Droid DNA by HTC Smartphone.
Droid DNA by HTC Simulator:Sending a Text Message
[Interactive Simulation]
An interactive how-to guide for sending a text on your Droid DNA by HTC.
Message Options - DROID DNA by HTC
[Device-Specific Instructions]
Set Default SMS App - DROID DNA by HTC
[Device-Specific Instructions]
View Text Messages - DROID DNA by HTC
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
Capture a Screenshot - DROID DNA by HTC
[Device-Specific Instructions]
Cut, Copy and Paste Text - DROID DNA by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Discover how to capture and view pictures of the screen on your Droid DNA by HTC.

Transfer Content to/from Device

Back Up & Transfer Content Between Devices
[General Information]
Learn the simple way to back up and transfer content with Verizon Cloud and find out about other options.
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Media Share - Android™
[Device-Specific Instructions]
Transfer Pictures or Videos from the Device - DROID DNA by HTC
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Music Files to the Device - DROID DNA by HTC
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
USB Mass Storage - DROID DNA by HTC
[Device-Specific Instructions]
Transfer Music Files from the Device - DROID DNA by HTC
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Pictures or Videos to the Device - DROID DNA by HTC
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Visual & Hearing Accessibility

TTY Settings - DROID DNA by HTC
[Device-Specific Instructions]

Wallpapers/Theme

Wallpaper - Picture - DROID DNA by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
Discover how to set a picture as the background on your Droid DNA by HTC.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Network Mode Settings - DROID DNA by HTC
[Device-Specific Instructions]
Add a Wi-Fi Network - DROID DNA by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Discover how to use your Droid DNA by HTC to connect to the Internet with a Wi-Fi network.
Droid DNA by HTC Simulator: Turning Off Wi-Fi Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notifications on your Droid DNA by HTC.
Remove Wi-Fi Connection - DROID DNA by HTC
[Device-Specific Instructions]
Wi-Fi On/Off - DROID DNA by HTC
[Device-Specific Instructions]
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