Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6s Plus
Apple® iPhone® 6 Plus
Samsung Convoy™ 3
Apple® iPhone® 6s
Samsung Galaxy S® 6
Apple® iPhone® 5s
Samsung Galaxy S7
Samsung Galaxy S® 4
Samsung Galaxy Note® 4
Samsung Galaxy S7 edge
Apple® iPhone® 5c
Samsung Galaxy Note5
DROID TURBO 2
DROID MAXX by MOTOROLA
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Core Prime™
Apple® iPhone® 5
Droid Turbo in Ballistic Nylon
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
LG G3
Droid Turbo by Motorola
LG G4™
Samsung 3G Network Extender
Apple® iPhone® 4s
Verizon Ellipsis™ 7
Apple® iPad® 2
Apple® iPhone® SE
Apple® iPhone® 4
Verizon Ellipsis® 8
Samsung Galaxy S® 6 edge
Verizon Jetpack® MiFi® 6620L
DROID MAXX 2
Samsung Galaxy S® III
Samsung Galaxy Note® 3
Samsung Galaxy S6 edge +
DROID MINI by MOTOROLA
LG Revere® 3
LG Cosmos™ 3
LG G2
LG G Vista
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
HTC One® (M8)
DROID RAZR M by MOTOROLA
Verizon MiFi® 4G LTE Global USB Modem U620L
LG V10™
Brigadier™ by Kyocera
Samsung Galaxy J3 (2016)
LG Extravert™ 2
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Commando®
Pantech 4G LTE Global USB Modem UML290
Verizon Wireless Home Phone
HTC Desire® 526
DROID ULTRA by MOTOROLA
LG G5
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG Optimus Zone™ 3 Prepaid
DuraXV
Casio G'zOne Commando® 4G LTE
Verizon 4G LTE Broadband Router with Voice
HTC One M9
Samsung 4G LTE Network Extender
LG G Pad 8.3 LTE
Casio G'zOne Ravine® 2
Samsung Galaxy J3 V
Samsung Galaxy S® 4 mini
Samsung Galaxy Note® II
GizmoPal™
Verizon 4G LTE USB Modem 551L
Galaxy Note® Edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Sony Xperia® Z3v
LG K4™ LTE
HTC Desire® 626
Transpyre™ Prepaid
LG K8 V
DROID TURBO 2 - Designed by You
Moto X™ by Motorola
Microsoft Lumia 735
Moto E™ Prepaid
Nokia Lumia 928
Nexus 6
Samsung Convoy™ 2
Moto G™ by Motorola
Samsung Brightside™
Moto X™ (2nd Gen.)
Verizon 4G LTE USB Modem UML295
LG Exalt™
Samsung Gusto® 2
hum by Verizon
Verizon Ellipsis® 10
GizmoPal® 2 by LG
GizmoGadget™ by LG
Samsung Convoy® 4
Nokia Lumia 822
BlackBerry® Bold™ 9930 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Nokia Lumia Icon
Verizon 4G LTE Broadband Router
Samsung Intensity™ II
HTC One®
iPad® Pro
Verizon Wireless AirCard® 595
Gear S2
LG Revere®
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
LG Optimus Zone™ 2 Prepaid
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Terra™
LG Cosmos™ 2
DROID RAZR by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Optimus Exceed™ 2
LG Octane™
Verizon LTE Internet and Home Phone
Blackberry Classic
Lucid™3 by LG
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy S® III mini
DROID RAZR MAXX HD by MOTOROLA
Samsung Intensity™ III
HTC One® (M8) for Windows®
DROID INCREDIBLE 4G LTE by HTC
Gear S®
iPad® Air 2
LG Revere® 2
LTE Internet (Installed)
Samsung Convoy™
Lancet™ for Android™
Verizon SureResponse®
HTC 10™
Lancet™
LG Accolade™
Watch Urbane™ 2nd Edition LTE
PRIV™ by Blackberry®
DROID RAZR MAXX by MOTOROLA
DROID RAZR HD by MOTOROLA
DROID DNA by HTC
LG enV®3
LG Exalt™II
Apple® iPad® mini with Retina display
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
LG G Pad™ X8.3
Apple® iPad® Air™
G Pad™ 10.1 LTE
HTC One® remix
Samsung Galaxy Tab S2
Samsung Gusto®
Casio G'zOne Ravine®
LG Cosmos™
G Pad™ 7.0 LTE
Enact™ by LG
Apple® iPad® with Wi-Fi + 4G
Samsung Galaxy Stellar™
Galaxy Tab E (8.0)
Verizon Wireless USB760 Modem
Kyocera DuraXV+
Samsung Galaxy Tab® 4 (10.1)
BlackBerry® Z30 smartphone
Ellipsis® Kids
Apple® iPad® mini
Motorola RAZR V3m
LG VX8300
DROID BIONIC by MOTOROLA
DROID 4 by MOTOROLA
DROID by MOTOROLA
Microsoft Surface 3
DROID 3 by MOTOROLA
Galaxy Nexus by Samsung
Lucid™ by LG
DROID INCREDIBLE 2 by HTC
DROID X by MOTOROLA
iPad Pro™ (9.7-inch)
Samsung Galaxy™ Stratosphere™ II
Samsung Illusion™
LG Extravert™
Hydro ELITE by KYOCERA
DROID X2 by MOTOROLA
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Tab®
Google Nexus 7
Lucid™2 by LG
Samsung Haven™
Motorola Barrage™
LG Vortex™
Samsung Galaxy Tab® 4 (8.0)
HTC One® max
Verizon MiFi™2200 Intelligent Mobile Hotspot
LG 4G LTE USB Modem VL600
Galaxy Tab E
Motorola MOTO™ W755
HTC Desire® 612
Samsung Alias™ 2
LG Optimus Zone™
Samsung Intensity™
LG enV®2
Pantech Hotshot™
iPad® mini 4
LG enV® TOUCH
LG VX5500
Delphi Connect with 4G LTE Mobile Hotspot
Windows Phone 8X by HTC
Pantech Jest™ 2
Casio G'zOne Boulder®
Apple® iPad® with Retina display
Samsung Fascinate™
Pantech Breakout™
Moto X™ - Designed by You (2nd Generation)
Samsung Smooth™
BlackBerry® Tour™ 9630 smartphone
Pantech Perception™
Samsung Galaxy Note® Pro
BlackBerry® Bold™ 9930 smartphone without camera
Motorola XOOM™ 4G LTE
Moto X™ - Designed by You
LG Cosmos™ Touch
Samsung Galaxy™ Stratosphere™
Verizon Wireless UMW190 Global USB Modem
Samsung ATIV SE™
Spectrum™ 2 by LG
DROID CHARGE by SAMSUNG
LG VX8360
Samsung Knack™
LG Migosm
Samsung Galaxy Tab® (10.1)
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Sony Xperia® Z2
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
ZenPad™ Z8
Pantech Marauder™
Samsung Galaxy Legend™
DROID 2 GLOBAL by MOTOROLA
Samsung Galaxy Tab® S
Verizon Converged VOIP Device
Intuition™ by LG
Samsung ATIV Odyssey™
Casio G'zOne Brigade®
DROID INCREDIBLE by HTC
Samsung SCH-u340
Motorola W385
iPad® mini 3
Verizon Wireless AirCard® 595U USB Modem
LG VX5400
Dell™ Vostro™ V13 Laptop
Samsung Gear S2 classic
Verizon Wireless UM175 USB Modem
HTC Rhyme™
DROID 2 by MOTOROLA
Casio G'zOne Rock™
Luge™ by Motorola Prepaid
Samsung Galaxy Note® 10.1
Verizon Wireless USB720 Modem
HTC Rezound™
Samsung Galaxy Tab® (7.7)
Verizon Wireless G'zOne Type-S
Samsung Galaxy Camera®
DROID PRO by MOTOROLA
BlackBerry® Pearl™ Flip 8230 smartphone
BlackBerry® Curve™ 9330 smartphone
LG Voyager™
Samsung Galaxy View
Samsung Galaxy Note® 10.1 2014 Edition
Samsung SCH-u410
Motorola MOTO™ VU204
LG Ally™
Verizon Wireless Escapade®
LG VX8350
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Curve™ 8530 smartphone
Blackberry Classic Non-Camera
Samsung Reality™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Delphi Connect
BlackBerry® Curve™ 8330 smartphone
Samsung Juke
Revolution™ by LG
Motorola Adventure™ V750
LG Enlighten®
Spectrum™ by LG
Apple® iPad®
Samsung Alias™
HTC Trophy™
Verizon Wireless Coupe™
LG VX5300
LG Dare™
Pantech Crux™
G'zOne Boulder™ Black and Silver
LG Chocolate® Touch
Verizon Wireless UM150 USB Modem
Samsung SCH-u430
Casio G'zOne Ravine® 2 Non-Camera
HP Spectre x2
Sony Xperia® PLAY
BlackBerry® Torch™ 9850 smartphone
Verizon Wireless USB727 Modem
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
Verizon Wireless CDM8975
Casio EXILIM
LG VX5200
LG Chocolate® 3
Samsung Gem™
Motorola Entice™
LG Chocolate®
Motorola W315
Motorola MOTOKRZR K1m
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 9370 smartphone
BlackBerry® 8830 World Edition smartphone
Samsung Zeal™
Samsung Omnia® II
HP® Pavilion dm1-3010nr Notebook
LG Optimus Exceed™ Prepaid
Samsung SCH-a930
Samsung SCH-a650
BlackBerry® Curve™ 9310 smartphone
LG VX6100
Motorola E815
Samsung SCH-u540
Motorola MOTO™ Z6c World Edition
Motorola V325i
DROID ERIS by HTC
LG VX3300
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG Clout™
LG VX3200
LG VX8100
Nokia 2705 Shade™ Non-Camera
DROID XYBOARD 10.1 by MOTOROLA
Motorola RAZR V3c
Sharp KIN™ ONE
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
LG VX4650
Samsung Continuum™
LG enV®
LG Versa™
Samsung SCH-a870
Sierra Wireless AirCard® 580
Samsung Gleam®
Samsung Rogue™
Jest™
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
LG VX4500
Verizon Wireless V740 ExpressCard
HP® Mini 1151NR Netbook
Motorola XOOM™
Verizon Wireless Razzle™
Verizon Wireless CDM8950
Gateway® LT2016u Netbook
Motorola Rival™
Samsung SCH-a670
Samsung N150 Netbook
DROID XYBOARD 8.2 by MOTOROLA
Motorola V325
LG VX8700
Samsung SCH-a950
LG Glance™
Motorola CITRUS™
Samsung Sway™
Nokia 6205
Verizon Wireless Adamant™
Samsung SCH-u550
Motorola MOTO™ Z6cx World Edition without Camera
Pantech PN-820
Motorola MOTO Q™ 9c
LG VX6000
Sharp KIN™ TWO
LG Fathom®
Nokia 2366i
Samsung FlipShot®
DROID R2D2 by MOTOROLA
Motorola Krave™ ZN4
Motorola RAZR V3m in Gray
Verizon Wireless Salute™
HP® Mini 110-3098NR Netbook
HP® Pavilion dm1-2010nr Entertainment Notebook
Spartan GoCam™
LG VENUS™
Nokia 6215i
Nokia 7705 Twist™
Samsung Trance™
Samsung Omnia®
Samsung SCH-i760
Nokia 7205 Intrigue™
HP® Mini 210-1076NR Netbook
Sharp KIN™ ONEm
Nokia 2705 Shade™
Verizon AD3700 Global USB Modem
Motorola MOTORIZR Z6tv
Samsung i700 Pocket PC
Verizon Wireless Blitz® Prepaid
Motorola Q™
LG VX9400
Samsung SCH-a630
Samsung SCH-a850
Motorola V60s
Samsung SCH-i730
Motorola V325xi
Motorola T730
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless PN-300
Verizon Wireless CDM 7075
Kyocera KX1v
Motorola V265
Nokia 2128i
Compaq® Mini CQ10-688nr Netbook
Nokia 3589i
Sharp KIN™ TWOm
LG V
HTC Touch Pro™
Verizon XU870 Global ExpressCard®
HP® Mini 311-1037NR Netbook
Motorola MOTOSLVR L7C
Nokia 6315i
Verizon Wireless V640
Nokia 6236i
BlackBerry® 7250
Samsung SCH-a795
Samsung i600 Smartphone
Kyocera KX414
Samsung SCH-a310
Kyocera KX444
HTC Apache XV6700
Motorola C333
Samsung Renown™
Pantech PN-210
Samsung SCH-a970
Nokia 2285
Motorola MOTO Q™ music 9m
Nokia 2605 Mirage
Kyocera SE47
Kyocera KX2
Motorola C343
LG VX4700
Motorola MOTORAZR maxx Ve
Motorola V276
Kyocera K323
Motorola Rapture™ VU30
Motorola V276 Prepaid
Kyocera KPC650
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Motorola T300p
Kyocera K404
Motorola V710
Nokia 6305i
Samsung SCH-a790
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Samsung SCH-a990
Samsung SCH-a530
Motorola V120e
HTC Merge®
Nokia 6015i Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-a890
Samsung Glyde™
Verizon Wireless U630 PC Card
Samsung SCH-i830
Moto Z Force Droid Edition
Moto Z Droid Edition
Motorola V65p

Accessories

Activation & Initial Setup

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Replacement Program
[General Information]
See all your options for replacing your phone or tablet if it’s lost, stolen, broken, defective or otherwise in need of replacement.
Equipment Protection Programs
[General Information]
Learn about the different insurance and protection options for your device, including monthly cost, deductable and coverage.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:09
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
How to transfer content from your old Android phone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 2:09
Using My Verizon to Activate a Phone
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
How to Switch Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Perform Over-The-Air (OTA) Activation
[Device-Specific Instructions]
To perform initial activation/setup on your 3G smartphone or basic phone, view this info. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How to transfer content from your old Android phone to your new iPhone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new iPhone using Verizon Cloud in a few simple steps.
Length: 2:08
How to transfer content from your old iPhone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old iPhone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 2:06
Activation and Shipping Guide: 3G Android™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 3G Android Smartphone and shipping your defective device back to us.
Account Sync Settings - DROID ERIS by HTC
[Device-Specific Instructions]

Back Up & Transfer Content

Back Up & Transfer Content Between Devices
[General Information]
Learn the simple way to back up and transfer content with Verizon Cloud and find out about other options.
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Transfer Content - Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
On your Android Smartphone use the Content Transfer App to assist with transferring contacts and media between devices.
Media Share - Android™
[Device-Specific Instructions]
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Transfer Music Files - DROID ERIS by HTC
[Device-Specific Instructions]
To transfer or move music files / songs between your and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
USB Mass Storage - DROID ERIS by HTC
[Device-Specific Instructions]

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Extend Device Life - DROID ERIS by HTC
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Battery Manager - DROID ERIS by HTC
[Device-Specific Instructions]
Battery Overview - DROID ERIS by HTC
[Device-Specific Instructions]
Extend Battery Life - DROID ERIS by HTC
[Device-Specific Instructions]
Insert the Battery - DROID ERIS by HTC
[Device-Specific Instructions]
Remove the Battery - DROID ERIS by HTC
[Device-Specific Instructions]
Soft Reset - DROID ERIS by HTC
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Discovery Mode - DROID ERIS by HTC
[Device-Specific Instructions]
Bluetooth On/Off - DROID ERIS by HTC
[Device-Specific Instructions]
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Call History - DROID ERIS by HTC
[Device-Specific Instructions]
Add a Speed Dial - DROID ERIS by HTC
[Device-Specific Instructions]
Airplane/Standalone Mode - DROID ERIS by HTC
[Device-Specific Instructions]
DTMF - DROID ERIS by HTC
[Device-Specific Instructions]
Dial a Number - DROID ERIS by HTC
[Device-Specific Instructions]
Place a Conference Call - DROID ERIS by HTC
[Device-Specific Instructions]
Redial - DROID ERIS by HTC
[Device-Specific Instructions]
Speakerphone - DROID ERIS by HTC
[Device-Specific Instructions]
Voice Activated Dialing - DROID ERIS by HTC
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google Photos
[Device-Specific Instructions]
View Pictures/Videos - DROID ERIS by HTC
[Device-Specific Instructions]
Camera Settings - DROID ERIS by HTC
[Device-Specific Instructions]
Take and Share a Picture - DROID ERIS by HTC
[Device-Specific Instructions]
Video Camera Settings - DROID ERIS by HTC
[Device-Specific Instructions]

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - DROID ERIS by HTC
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Add a Contact - DROID ERIS by HTC
[Device-Specific Instructions]
Access Contacts - DROID ERIS by HTC
[Device-Specific Instructions]
Caller-ID Image - HTC DRIOD Eris ADR6200
[Device-Specific Instructions]
Contact Display Options - DROID ERIS by HTC
[Device-Specific Instructions]
Edit a Contact - DROID ERIS by HTC
[Device-Specific Instructions]

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - DROID ERIS by HTC
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Mobile Data - DROID ERIS by HTC
[Device-Specific Instructions]

Date & Time

Date and Time Settings - DROID ERIS by HTC
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Check for Water Damage - HTC
[Device-Specific Instructions]
View Phone Information - DROID ERIS by HTC
[Device-Specific Instructions]
View MAC Address - DROID ERIS by HTC
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Accelerometer Rotation - DROID ERIS by HTC
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Adjust Display Settings - DROID ERIS by HTC
[Device-Specific Instructions]
Airplane/Standalone Mode - DROID ERIS by HTC
[Device-Specific Instructions]
Alerts - DROID ERIS by HTC
[Device-Specific Instructions]
Backlight - DROID ERIS by HTC
[Device-Specific Instructions]
DTMF - DROID ERIS by HTC
[Device-Specific Instructions]
System Select - DROID ERIS by HTC
[Device-Specific Instructions]
Vibrate Mode - DROID ERIS by HTC
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Remove a Gmail Account - DROID ERIS by HTC
[Device-Specific Instructions]
Delete an Email Message - DROID ERIS by HTC
[Device-Specific Instructions]
Gmail™ Auto Signature - DROID ERIS by HTC
[Device-Specific Instructions]
Gmail Notifications - DROID ERIS by HTC
[Device-Specific Instructions]
Gmail™ Sync - DROID ERIS by HTC
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - DROID ERIS by HTC
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - DROID ERIS by HTC
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login/not receiving emails issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Email Messages - DROID ERIS by HTC
[Device-Specific Instructions]
View Gmail Messages - DROID ERIS by HTC
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Current Location (Google Maps™)
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Location Mode - Android™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
Add Layers (Google Maps™)
[Device-Specific Instructions]
GPS Location - DROID ERIS by HTC
[Device-Specific Instructions]

Gestures & Motions

Gestures (Google Maps™)
[Device-Specific Instructions]

Home Screen

Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
View Home Screen Panels - DROID ERIS by HTC
[Device-Specific Instructions]
Window Shade - DROID ERIS by HTC
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Enable/Disable Data - DROID ERIS by HTC
[Device-Specific Instructions]
Add a Browser Bookmark - DROID ERIS by HTC
[Device-Specific Instructions]
Clear Temporary Internet Files - DROID ERIS by HTC
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Edit a Browser Bookmark - DROID ERIS by HTC
[Device-Specific Instructions]
JavaScript Settings - DROID ERIS by HTC
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your DROID ERIS by HTC, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Web Browser - DROID ERIS by HTC
[Device-Specific Instructions]
Websites - DROID ERIS by HTC
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language Support on Select Smartphones/Tablets
[General Information]
Asian Language Support on Select Smartphones/Tablets
Asian Language FAQs
[FAQs]
Learn about using Asian languages on BlackBerry® and Android™ smartphones.
Language Selection - DROID ERIS by HTC
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Unlock the Device - DROID ERIS by HTC
[Device-Specific Instructions]
Set Up Screen Lock - DROID ERIS by HTC
[Device-Specific Instructions]
Turn Off Screen Lock - DROID ERIS by HTC
[Device-Specific Instructions]

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
Remove the Memory Card - DROID ERIS by HTC
[Device-Specific Instructions]
Check Memory - DROID ERIS by HTC
[Device-Specific Instructions]
Insert the Memory Card - DROID ERIS by HTC
[Device-Specific Instructions]
Memory Card Formatting - DROID ERIS by HTC
[Device-Specific Instructions]
USB Mass Storage - DROID ERIS by HTC
[Device-Specific Instructions]

Music

Create a Music Playlist - DROID ERIS by HTC
[Device-Specific Instructions]
Delete Music - DROID ERIS by HTC
[Device-Specific Instructions]
Delete a Music Playlist - DROID ERIS by HTC
[Device-Specific Instructions]
Play Music files - DROID ERIS by HTC
[Device-Specific Instructions]
Rename a Music Playlist - DROID ERIS by HTC
[Device-Specific Instructions]
Transfer Music Files - DROID ERIS by HTC
[Device-Specific Instructions]
To transfer or move music files / songs between your and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Navigating & Multitasking

Recently Used Apps - DROID ERIS by HTC
[Device-Specific Instructions]

Operating System & Software

Factory Data Reset (Powered On) - DROID ERIS by HTC
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Install System Updates - DROID ERIS by HTC
[Device-Specific Instructions]
Factory Data Reset (Powered Off) - DROID ERIS by HTC
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
View Software Version - DROID ERIS by HTC
[Device-Specific Instructions]

SIM Card

Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Alerts - DROID ERIS by HTC
[Device-Specific Instructions]
Set Ringtones - DROID ERIS by HTC
[Device-Specific Instructions]
Speakerphone - DROID ERIS by HTC
[Device-Specific Instructions]
Vibrate Mode - DROID ERIS by HTC
[Device-Specific Instructions]
Volume Controls - DROID ERIS by HTC
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Send Picture/Video Message using Email
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Auto Receive Messages - DROID ERIS by HTC
[Device-Specific Instructions]
Cut, Copy and Paste Text - DROID ERIS by HTC
[Device-Specific Instructions]
Message Options - DROID ERIS by HTC
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - DROID ERIS by HTC
[Device-Specific Instructions]

Wallpapers/Theme

Wallpaper - Picture - DROID ERIS by HTC
[Device-Specific Instructions]

Wi-Fi & Network

Network Mode Settings - Android™
[Device-Specific Instructions]
Signal Strength - DROID ERIS by HTC
[Device-Specific Instructions]
Add a Wi-Fi Network - DROID ERIS by HTC
[Device-Specific Instructions]
Remove Wi-Fi Connection - DROID ERIS by HTC
[Device-Specific Instructions]
View MAC Address - DROID ERIS by HTC
[Device-Specific Instructions]
Wi-Fi On/Off - DROID ERIS by HTC
[Device-Specific Instructions]

Still Have Questions?


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