Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6s Plus
Apple® iPhone® 6 Plus
Apple® iPhone® 6s
Apple® iPhone® 5s
Samsung Galaxy S® 6
Samsung Galaxy S7
Samsung Galaxy S® 4
Samsung Galaxy Note® 4
Apple® iPhone® 5c
Samsung Galaxy Note5
Samsung Convoy™ 3
DROID TURBO 2
DROID MAXX by MOTOROLA
Samsung Galaxy S7 edge
Verizon Ellipsis™ Jetpack®
Apple® iPhone® 5
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
LG G3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 4s
LG G4™
Droid Turbo by Motorola
Samsung 3G Network Extender
Verizon Ellipsis™ 7
Apple® iPad® 2
Apple® iPhone® 4
Apple® iPhone® SE
Verizon Ellipsis® 8
Samsung Galaxy S® 6 edge
Samsung Galaxy S® III
Verizon Jetpack® MiFi® 6620L
DROID MAXX 2
Samsung Galaxy S6 edge +
Samsung Galaxy Note® 3
DROID MINI by MOTOROLA
LG Revere® 3
LG Cosmos™ 3
LG G2
Samsung Gusto® 3
Samsung Galaxy J1™ Prepaid
LG G Vista
HTC One® (M8)
DROID RAZR M by MOTOROLA
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Brigadier™ by Kyocera
LG V10™
LG Extravert™ 2
Samsung Galaxy J3 (2016)
Verizon Wireless Home Phone
Casio G'zOne Commando®
Ellipsis™ Jetpack® MHS800L
DROID ULTRA by MOTOROLA
HTC Desire® 526
Pantech 4G LTE Global USB Modem UML290
Verizon 4G LTE Broadband Router with Voice
HTC One M9
LG G5
DuraXV
LG Optimus Zone™ 3 Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Casio G'zOne Commando® 4G LTE
Samsung Galaxy S® 4 mini
Casio G'zOne Ravine® 2
GizmoPal™
LG G Pad 8.3 LTE
Samsung Galaxy Note® II
Verizon 4G LTE USB Modem 551L
Galaxy Note® Edge
Sony Xperia® Z3v
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG K4™ LTE
HTC Desire® 626
Transpyre™ Prepaid
Samsung Galaxy J3 V
Samsung 4G LTE Network Extender
Moto X™ by Motorola
DROID TURBO 2 - Designed by You
LG K8 V
Samsung Convoy™ 2
Moto E™ Prepaid
Nokia Lumia 928
Samsung Brightside™
Microsoft Lumia 735
Nexus 6
Moto G™ by Motorola
Verizon 4G LTE USB Modem UML295
Nokia Lumia Icon
Samsung Gusto® 2
hum by Verizon
LG Exalt™
Verizon 4G LTE Broadband Router
Samsung Intensity™ II
Moto X™ (2nd Gen.)
Verizon Ellipsis® 10
BlackBerry® Bold™ 9930 smartphone
LG Revere®
GizmoGadget™ by LG
Verizon Wireless AirCard® 595
HTC One®
Nokia Lumia 822
GizmoPal® 2 by LG
Lucid™3 by LG
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
iPad® Pro
LG Cosmos™ 2
Gear S2
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
DROID RAZR by MOTOROLA
HTC One® (M8) for Windows®
Gear S®
LG Octane™
LG Terra™
LG Optimus Zone™ 2 Prepaid
Blackberry Classic
Samsung Convoy® 4
LG Optimus Exceed™ 2
Samsung Intensity™ III
Samsung Galaxy S® III mini
Samsung Galaxy Tab® 2 (7.0)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Revere® 2
iPad® Air 2
DROID RAZR MAXX HD by MOTOROLA
DROID INCREDIBLE 4G LTE by HTC
Lancet™ for Android™
Verizon LTE Internet and Home Phone
LTE Internet (Installed)
Samsung Convoy™
Watch Urbane™ 2nd Edition LTE
DROID RAZR MAXX by MOTOROLA
LG enV®3
HTC 10™
LG Accolade™
Lancet™
PRIV™ by Blackberry®
Verizon SureResponse®
DROID DNA by HTC
BlackBerry® Z10 smartphone
DROID RAZR HD by MOTOROLA
LG Exalt™II
HTC One® remix
BlackBerry® Q10 smartphone
Apple® iPad® mini with Retina display
G Pad™ 10.1 LTE
LG G Pad™ X8.3
Apple® iPad® Air™
Samsung Gusto®
LG Cosmos™
Casio G'zOne Ravine®
Samsung Galaxy Tab S2
Enact™ by LG
DROID 3 by MOTOROLA
G Pad™ 7.0 LTE
Apple® iPad® with Wi-Fi + 4G
DROID X by MOTOROLA
DROID 4 by MOTOROLA
Galaxy Tab E (8.0)
Apple® iPad® mini
Samsung Galaxy Stellar™
Microsoft Surface 3
DROID by MOTOROLA
Verizon Wireless USB760 Modem
DROID BIONIC by MOTOROLA
Samsung Galaxy Tab® 4 (10.1)
Kyocera DuraXV+
DROID X2 by MOTOROLA
Lucid™ by LG
Ellipsis® Kids
Motorola RAZR V3m
Samsung Illusion™
LG VX8300
Samsung Galaxy™ Stratosphere™ II
BlackBerry® Z30 smartphone
LG Extravert™
Galaxy Nexus by Samsung
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 2 (10.1)
HTC One® max
Lucid™2 by LG
BlackBerry® Bold 9650 smartphone
LG Vortex™
Hydro ELITE by KYOCERA
iPad Pro™ (9.7-inch)
Motorola MOTO™ W755
LG 4G LTE USB Modem VL600
HTC Desire® 612
Samsung Galaxy Tab®
Motorola Barrage™
Samsung Haven™
Google Nexus 7
Galaxy Tab E
Samsung Intensity™
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Tab® 4 (8.0)
LG enV®2
Samsung Alias™ 2
Casio G'zOne Boulder®
LG enV® TOUCH
Pantech Hotshot™
LG VX5500
Pantech Perception™
iPad® mini 4
Samsung Smooth™
Pantech Jest™ 2
Windows Phone 8X by HTC
Samsung Fascinate™
Moto X™ - Designed by You (2nd Generation)
LG Optimus Zone™
Apple® iPad® with Retina display
Moto X™ - Designed by You
Spectrum™ 2 by LG
Pantech Breakout™
Motorola XOOM™ 4G LTE
LG VX8360
BlackBerry® Tour™ 9630 smartphone
LG Cosmos™ Touch
Samsung Galaxy Note® Pro
Samsung Galaxy™ Stratosphere™
Verizon MiFi™2200 Intelligent Mobile Hotspot
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Tab® (10.1)
Samsung Knack™
DROID 2 GLOBAL by MOTOROLA
DROID CHARGE by SAMSUNG
LG Migosm
Samsung ATIV SE™
THUNDERBOLT™ by HTC
Samsung Galaxy Legend™
Verizon Wireless UMW190 Global USB Modem
Sony Xperia® Z2
Dell™ Vostro™ V13 Laptop
Casio G'zOne Brigade®
Pantech Marauder™
Verizon Wireless AirCard® 595U USB Modem
LG VX5400
Samsung ATIV Odyssey™
Nokia Lumia 2520
Samsung Galaxy Tab® S
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Verizon Converged VOIP Device
DROID INCREDIBLE by HTC
iPad® mini 3
DROID 2 by MOTOROLA
Casio G'zOne Rock™
Samsung SCH-u340
HTC Rhyme™
Motorola W385
Intuition™ by LG
Luge™ by Motorola Prepaid
Samsung Galaxy Camera®
DROID PRO by MOTOROLA
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® (7.7)
Samsung Gear S2 classic
ZenPad™ Z8
Samsung Galaxy Note® 10.1
Verizon Wireless G'zOne Type-S
HTC Rezound™
Samsung SCH-u410
BlackBerry® Curve™ 9330 smartphone
BlackBerry® Pearl™ Flip 8230 smartphone
LG VX8350
LG Dare™
Verizon Wireless USB720 Modem
LG Voyager™
Samsung Galaxy Note® 10.1 2014 Edition
LG Ally™
Samsung Reality™
Motorola MOTO™ VU204
Blackberry Classic Non-Camera
Motorola Adventure™ V750
Verizon Wireless Escapade®
BlackBerry® Storm2™ 9550 smartphone Prepaid
Samsung Galaxy View
Revolution™ by LG
Spectrum™ by LG
Pantech Crux™
BlackBerry® Curve™ 8330 smartphone
Delphi Connect
Samsung Juke
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
HTC Trophy™
BlackBerry® Curve™ 8530 smartphone
Samsung Gem™
LG Chocolate® Touch
BlackBerry® Torch™ 9850 smartphone
Apple® iPad®
LG Enlighten®
Verizon Wireless Coupe™
Samsung Alias™
LG VX5300
Pantech Caper™ Prepaid
Casio EXILIM
G'zOne Boulder™ Black and Silver
Verizon Wireless CDM8975
Samsung SCH-u430
Motorola Entice™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
LG Chocolate® 3
Motorola W315
Samsung SCH-a650
Verizon Wireless USB727 Modem
BlackBerry® 8830 World Edition smartphone
Sierra Wireless AirCard® 555D
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9310 smartphone
LG Optimus Exceed™ Prepaid
LG Chocolate®
BlackBerry® Curve™ 9370 smartphone
LG VX5200
DROID ERIS by HTC
Samsung Zeal™
Motorola MOTOKRZR K1m
LG VX6100
Verizon Wireless PC5750 PC Card
Samsung Omnia® II
HP Spectre x2
Motorola E815
Motorola V325i
Samsung Continuum™
Samsung SCH-a930
Samsung SCH-u540
HP® Pavilion dm1-3010nr Notebook
Motorola MOTO™ Z6c World Edition
LG VX3200
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX3300
DROID XYBOARD 10.1 by MOTOROLA
LG enV®
LG Clout™
Motorola RAZR V3c
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Nokia 2705 Shade™ Non-Camera
LG Versa™
Motorola XOOM™
Samsung Gleam®
Verizon Wireless Razzle™
Gateway® LT2016u Netbook
Samsung SCH-a670
Samsung N150 Netbook
Samsung Rogue™
Verizon Wireless V740 ExpressCard
Samsung SCH-a950
Nokia 6205
HP® Mini 1151NR Netbook
Sharp KIN™ ONE
Pantech PN-215
Samsung Sway™
Jest™
LG VX4650
Motorola DEVOUR™ with MOTOBLUR™
Motorola V325
LG VX8700
LG VX4500
LG VX8100
Sharp KIN™ TWO
LG Glance™
Pantech PN-820
Motorola Rival™
Motorola MOTO Q™ 9c
Motorola MOTO™ Z6cx World Edition without Camera
Verizon Wireless CDM8950
Samsung FlipShot®
Motorola CITRUS™
DROID XYBOARD 8.2 by MOTOROLA
Motorola Krave™ ZN4
LG VX6000
Verizon Wireless Adamant™
Samsung SCH-a870
DROID R2D2 by MOTOROLA
Sierra Wireless AirCard® 580
Verizon Wireless Salute™
Samsung SCH-u550
HP® Mini 110-3098NR Netbook
LG Fathom®
Nokia 2366i
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Motorola RAZR V3m in Gray
Nokia 7705 Twist™
Sharp KIN™ ONEm
HP® Mini 210-1076NR Netbook
Samsung i700 Pocket PC
Samsung Trance™
Samsung SCH-i760
Samsung SCH-a850
LG VENUS™
Nokia 7205 Intrigue™
Motorola V60s
Verizon AD3700 Global USB Modem
Motorola MOTORIZR Z6tv
Nokia 3589i
Verizon Wireless USB1000 Global USB Modem
Nokia 2705 Shade™
Motorola Q™
Samsung Omnia®
LG VX9400
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Kyocera KX1v
Motorola V265
Nokia 2128i
Samsung SCH-a310
Verizon Wireless Blitz® Prepaid
Samsung SCH-i730
Samsung SCH-a630
Samsung SCH-u620
Samsung SCH-a795
Motorola T730
Compaq® Mini CQ10-688nr Netbook
Kyocera KX414
LG V
HTC Touch Pro™
Verizon Wireless CDM 7075
Nokia 6315i
HP® Mini 311-1037NR Netbook
Motorola V325xi
Verizon Wireless V640
Kyocera KX444
Motorola MOTOSLVR L7C
Spartan GoCam™
Sharp KIN™ TWOm
Samsung Renown™
BlackBerry® 7250
Pantech PN-210
Motorola MOTORAZR maxx Ve
Nokia 2605 Mirage
Motorola V710
Samsung i600 Smartphone
Nokia 6236i
Samsung SCH-a970
HTC Apache XV6700
Motorola T720
Kyocera SE47
Motorola C333
Verizon Wireless V620
Motorola C343
Nokia 2285
HTC Merge®
Nokia 6015i Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
LG VX4700
Motorola V276
Kyocera KPC650
Kyocera KX2
Verizon Wireless XV6600 without Camera
Samsung Glyde™
Kyocera K323
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Samsung SCH-a610
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Samsung SCH-a990
Samsung SCH-a530
Motorola V120e
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-i830
Moto Z Force Droid Edition
Moto Z Droid Edition
Motorola V65p

Accessories

Activation & Initial Setup

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Replacement Program
[General Information]
See all your options for replacing your phone or tablet if it’s lost, stolen, broken, defective or otherwise in need of replacement.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Equipment Protection Programs
[General Information]
Learn about the different insurance and protection options for your device, including monthly cost, deductable and coverage.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:09
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
Using My Verizon to Activate a Phone
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
How to transfer content from your old Android phone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 2:09
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
How to Switch Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
How to transfer content from your old Android phone to your new iPhone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new iPhone using Verizon Cloud in a few simple steps.
Length: 2:08
How to transfer content from your old iPhone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old iPhone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 2:06
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Activating Your DROID RAZR HD 4G LTE by MOTOROLA - New Customers
[How to Use Guide]
Activating and Setting Up Your DROID RAZR HD 4G LTE by MOTOROLA - New Customers
Activating Older Devices
[How to Use Guide]
Activation instructions for Older Certified Pre-Owned Devices.
Activating Your DROID RAZR HD 4G LTE by MOTOROLA - Existing Customers
[How to Use Guide]
Activating and Setting Up Your DROID RAZR HD 4G LTE by MOTOROLA - Existing Verizon Wireless Customers
Activating Your RAZR HD and RAZR M – New Customers
[How to Use Guide]
Setup guide for the RAZR HD and RAZR M
Activating Your RAZR HD and RAZR M – Existing Customers
[How to Use Guide]
Setup guide for the RAZR HD and RAZR M

Back Up & Transfer Content

Back Up & Transfer Content Between Devices
[General Information]
Learn the simple way to back up and transfer content with Verizon Cloud and find out about other options.
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Android™
[Device-Specific Instructions]
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
DROID RAZR HD by MOTOROLA Simulator: Finding More Help
[Interactive Simulation]
Learn how to find more help on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Turning the Phone On and Off
[Interactive Simulation]
Explore how to power your Droid Razr HD by Motorola on and off.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Soft Reset - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
A soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
How do i get my device to start charging again?
[Community]
Today i discovered my droid wont charge and every time when i attempt to charge my phone a white light pops up for 1 sec and it goes away. Can anyone give my some advice on whats going on here??????
Why does battery life drain so quickly on my Droid RAZR?
[Community]
I updated my phone (Droid RAZR) earlier this week with the latest update.  Since updating my battery life has decreased and I am constantly having to charge my phone. I have tried to kill apps that are draining the battery, but nothing seems to help. Does anyone have any advice to help with this...
Why is my phone charging and powering off and on all by itself?
[Community]
My Razor M is due for an upgrade in April 2015.  Yesterday it started overheating as I was charging it.  It will not charge now and it is powering off and then on constantly.  As soon as it powers on (all by itself) it will stop charging.  As soon as it powers off it charges again. ...

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
DROID RAZR HD by MOTOROLA Simulator: Pairing with a Bluetooth® Headset
[Interactive Simulation]
Learn how to pair your Droid Razr HD by Motorola with your Bluetooth headset.
DROID RAZR HD by MOTOROLA Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Discover how to turn Bluetooth functionality on and off using your Droid Razr HD by Motorola.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
DROID RAZR HD by MOTOROLA Simulator: Dialing by Voice
[Interactive Simulation]
An interactive guide to dialing by voice on your on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Placing a Call to a Contact
[Interactive Simulation]
Discover how to place a call to a contact using your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to call a new number using your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Returning to a Call
[Interactive Simulation]
A visual guide for returning to a call on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator:Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach your children how to call 911 on your Droid Razr HD by Motorola.
Why are calls automatically going to voice mail?
[Community]
As of yesterday all mu call are automatically going to voicemail. What did I do or better yet, how do I fix this? Please helpCary
Why are calls going straight to voice mail without ringing?
[Community]
Chatted with a Verizon rep friday because calls made from phones on my plan and my home land line were being diverted directly to voice mail, even though my line was not busy.  The rep asked me to do a soft reset and checked things out on Verizon's network.  The rep then called me from their...
Why do I hear beeping noises when I am on a call?
[Community]
Why, when I make a call to someone, do I hear beeping/chirping noises when the other person is talking?

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google Photos
[Device-Specific Instructions]
DROID RAZR MAXX by Motorola Taking and Sharing Screenshots
[Video]
Take and Share Screenshots On Your DROID RAZR MAXX HD by Motorola
Length: 0:45
DROID RAZR HD by MOTOROLA Simulator: Adjusting Video Setting for Messages
[Interactive Simulation]
A how-to guide for adjusting the setting to send video messages on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Changing Camera Effects
[Interactive Simulation]
Discover how to change the camera effects on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Changing Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to switch from the rear to the front-facing camera while recording a video with your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Changing from Rear to Front-Facing Camera
[Interactive Simulation]
Discover how to change from the rear to the front-facing camera while taking a picture with your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures using your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Sharing a Video
[Interactive Simulation]
Learn how to share videos using your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Turning Flash On and Off
[Interactive Simulation]
Explore how to turn your camera's flash on and off while using your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Zooming In and Out
[Interactive Simulation]
Discover how to zoom in and out using your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Zooming In and Out
[Interactive Simulation]
Explore how to zoom in and out for video on your Droid Razr HD by Motorola.
How do I transfer photos to my SD card?
[Community]
From what I have read, I don't have the correct SIM card, but what I wanted to do was transfer my photos to the SIM card, to use in adapter to print them off. I don't have wifi or even DSL...only my Droid RAZR HD...(3 mos. old)  when I tried this, nothing showed up on my printer. Does anyone have...
Why did mycamera icons suddenly start to shake?
[Community]
My camera icons suddenly started to shake when opened. I can take a photo but the icons shake like I am moving the camera around. I checked the setting for keeping it steady. Also, a random camera clicking sound when turning the phone off or shortly afterwards.  Could it be an internal gyroscope...

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
DROID RAZR HD by MOTOROLA Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your contact list on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Adding and Deleting a Favorite Contact
[Interactive Simulation]
A step-by-step guide for adding adding and deleting a favorite contact on your Droid Razr HD by Motorola. e.
DROID RAZR HD by MOTOROLA Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Creating and Adding Contacts to a Group
[Interactive Simulation]
Discover how to create a group and add contacts to it on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Sharing Contact Information
[Interactive Simulation]
A visual guide for sharing contact information using your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view missed calls and add a number from a missed call as a contact on your Droid Razr HD by Motorola.
How do I add contact photos from the gallery and files?
[Community]
How can I get the option back to add contacts photos from the files or gallery?

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
This helps when you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Check for Water Damage - Motorola
[Device-Specific Instructions]
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Accelerometer Rotation - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
DROID RAZR HD by MOTOROLA Simulator: Accessing Quick Settings
[Interactive Simulation]
Discover how to acess the quick settings on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Changing the Ringtone
[Interactive Simulation]
Discover how to change the ringtone on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Setting Screen Scurity
[Interactive Simulation]
An interactive guide for setting screen security on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Droid Razr HD by Motorola to silent.
DROID RAZR HD by MOTOROLA Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Droid Razr HD by Motorola to airplane mode.
How do I delete music and videos?
[Community]
I have a video and songs I want to delete from my phone.
How do I get my device to start up?
[Community]
This morning my Motorola Razr was not responding to my touch, so I powered it off. I waited a few minutes, then I powered it back on, but it won't go past the red core design. Anybody have any suggestions of what I can do to get my phone back in working mode?
How do I recover deleted videos if my device has been backed up?
[Community]
My hubby recently bought himself a new phone and gave me his old Droid Razr - I personalized the phone with my info but never did a backup - I'm assuming he did backup his info at some point. Here's the issue: I was using my phone last night, everything was a-ok, I plugged it in to charge and went...
The voice input microphone is missing from my keyboard. How do I find it?
[Community]
I seem to missing the voice microphone from my input keyboard.  I'm using the standard keyboard that comes with the phone.  I have tried, and removed, a few third party keyboards but reverted back to the standard keyboard.  The microphone icon that is supposed to be in the lower left next...
Why won't my device do anything in emergency mode?
[Community]
I can't get my phone to do anything it is in emergency mode.  Help!!

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Remove a Gmail™ Account - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Corporate Email Account (Exchange ActiveSync®) - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
DROID RAZR HD by MOTOROLA Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email using your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment to an email on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to email on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Switching Between Accounts
[Interactive Simulation]
An interactive guide for switching between accounts on your Droid Razr HD by Motorola.
Remove a Personal (POP/IMAP) Account - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Current Location (Google Maps™)
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Location Mode - Android™
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Add Layers (Google Maps™)
[Device-Specific Instructions]

Gestures & Motions

Gestures (Google Maps™)
[Device-Specific Instructions]

Google Backup & restore

Home Screen

Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
DROID RAZR MAXX by Motorola Using Home Screen Folders
[Video]
Home Screen Folders On Your DROID RAZR MAXX HD by Motorola
Length: 1:01
DROID RAZR HD by MOTOROLA Simulator: Accessing and Clearing the Notifications Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel of your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Adding Widgets and Apps
[Interactive Simulation]
Learn how to add widgets and apps on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Adding a Home Screen Page
[Interactive Simulation]
A step-by-step guide for adding a Home screen page on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Changing Circles Widget Views
[Interactive Simulation]
Explore how to change Circles widget views on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Creating a Folder
[Interactive Simulation]
Discover how to create a folder on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Customizing the Favorites Tray
[Interactive Simulation]
Learn how to customize the Favorites Tray on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Deleting Widgets and Apps
[Interactive Simulation]
Learn how to delete widgets and apps on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Deleting a Home Screen Page
[Interactive Simulation]
Learn how to delete a Home screen on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Moving Widgets and Apps
[Interactive Simulation]
A visual instruction guide for moving widgets and apps on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Resizing Widgets
[Interactive Simulation]
A visual instruction guide for resizing widgets on your Droid Razr HD by Motorola.
DROID RAZR MAXX by Motorola Home Screen Tips
[Video]
Set Up Home Screens On Your DROID RAZR MAXX HD by Motorola
Length: 0:58
How can I get apps to display on my home screen?
[Community]
my home screen is blank and no apps are on the screen, how can i reset this?  It is responding to touch but there is nothing there and i can get to the settings by swiping from top down.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
DROID RAZR HD by MOTOROLA Simulator: Mobile Hotspot Security Settings
[Interactive Simulation]
An interactive guide for changing the mobile hotspot security settings on your Droid Razr HD by Motorola.

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Clear Temporary Internet Files - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
If you are having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
DROID RAZR MAXX by Motorola Web Browsing
[Video]
Browse with Google Chrome for Android On Your DROID RAZR MAXX HD by Motorola
Length: 1:12
Browser Cookies On/Off - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your DROID RAZR HD / RAZR MAXX HD by MOTOROLA, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
DROID RAZR HD by MOTOROLA Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Closing a Window
[Interactive Simulation]
Learn how to close windows in the web browser of your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Navigating to a Website
[Interactive Simulation]
A step-by-step guide for browsing the web on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Opening a New Window
[Interactive Simulation]
A visual walkthrough of opening a new window in the web browser of your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to search the web with your voice using your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Switching Between Windows
[Interactive Simulation]
Learn how to switch between windows in the web browser of your Droid Razr HD by Motorola.
JavaScript Settings - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
DROID RAZR MAXX by Motorola Using Your Voice to Type
[Video]
Use Voice Typing On Your DROID RAZR MAXX HD by Motorola
Length: 1:22

Language

DROID RAZR HD by MOTOROLA Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Droid Razr HD by Motorola.

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
DROID RAZR HD by MOTOROLA Simulator: Locking and Unlocking the screen
[Interactive Simulation]
Discover how to use the security features to lock and unlock your Droid Razr HD by Motorola.

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
DROID RAZR HD by MOTOROLA Simulator: Inserting a microSD Card
[Interactive Simulation]
Discover how to insert a microSD card into your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Removing a microSD Card
[Interactive Simulation]
Discover how to remove a microSD card from your Droid Razr HD by Motorola.

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.

Navigating & Multitasking

DROID RAZR MAXX by Motorola Managing Content
[Video]
Manage Content On Your DROID RAZR MAXX HD by Motorola
Length: 1:57
DROID RAZR HD by MOTOROLA Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens while using your Droid Razr HD by Motorola.

Near Field Communication (NFC)

DROID RAZR MAXX by Motorola NFC
[Video]
Share with NFC On Your DROID RAZR MAXX HD by Motorola
Length: 0:46
DROID RAZR MAXX by Motorola Reading NFC Tags
[Video]
Read NFC Tags On Your DROID RAZR MAXX HD by Motorola
Length: 0:35

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Factory Data Reset (Powered Off) - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
Software Update: DROID RAZR HD by MOTOROLA and DROID RAZR MAXX HD by MOTOROLA
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your DROID RAZR HD or DROID RAZR MAXX HD.
Factory Data Reset (Powered On) - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
DROID RAZR MAXX by Motorola Ice Cream Sandwich Features
[Video]
Learn about Software Enhancements On Your DROID RAZR MAXX HD by Motorola
Length: 1:17
Can you stop automatic updates of various apps, and instead be asked if you want to update the app?
[Community]
razar12 asked Verizon Wireless: Q: Can you stop automatic updates of various apps, and instead be asked if you want to update the app? A: Yes - go to Google Play Store app and select the Settings button. Under "Auto-update apps," select the "Do not auto-update apps" option.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
DROID RAZR MAXX by Motorola SIM and SD Cards
[Video]
Open Micro SIMSD Card On Your DROID RAZR MAXX HD by Motorola
Length: 0:33
Insert the SIM Card - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
DROID RAZR HD by MOTOROLA Simulator: Inserting a SIM Card
[Interactive Simulation]
Discover how to insert a SIM card into your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Removing a SIM Card
[Interactive Simulation]
Learn how to remove a SIM card from your Droid Razr HD by Motorola.
How do I unblock my sim card PUK when the pin doesn't work ?
[Community]
I tried to put security lock on phone and now I'm locked out. The default pin and unblock key (PUK) doesn't work.
Will I be able to use my device in London and Paris?
[Community]
I am traveling to London and Paris in May and want to use my phone if needed.  Do I need to do anything before I leave (call Verizon Customer Service or enter a code of some kind)?  I plan to use the phone only in airplane mode unless there is an emergency.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...

Text & Multimedia Messaging

Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Send Picture/Video Message using Email
[Device-Specific Instructions]
Motorola Connect - Android
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Can I retrieve deleted text messages?
[Community]
I ACCIDENTALLY deleted my text messages on my Droid Razr M, is there a way to retrieve them? I think it is so ridiculous that there isn't more steps involved in deleting messages. My finger accidentally hit the trash button and it erased ALL of my messages from someone that was really important to me....
DROID RAZR HD by MOTOROLA Simulator: Attaching a Video
[Interactive Simulation]
Discover how to attach a video to a text message using your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Forwarding a Message
[Interactive Simulation]
Learn how to forward a text message from your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Ignoring a Call and Sending a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Sending a Message to a Group
[Interactive Simulation]
A step-by-step walkthrough for sending a group text message using your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using voice to text on your Droid Razr HD by Motorola.
Droid Razr always shows "message not received" on group messages?
[Community]
Whenever a group message is received I always get a message not received and have to download it, why is that?
How do I create a group list?
[Community]
     is there any way to create a group list within Text Messaging? I would like to be able to create prepared lists instead of typing each name each time. thanks
How do I forward text messages?
[Community]
just got a Droid Razr M . How do I forward Text messages  ?
How do I move texts from my old device to my new one?
[Community]
Just replaced my Droid Razr with a new one. Can I move my texts from the old phone to the new one? If so, how?I don't have an sd card installed. Thanks
I want to block text ringtones from a specific number at night. How do I do this?
[Community]
How do I block ringtones for a specific number at night? I have  Motorola Razr HD
Someone sent me a picture via text. How do I move that picture into my gallery?
[Community]
I have a Droid Razr M and don't know how to download a picture into my phone photo gallery or onto my PC that someone texted to me from their phone.
What is the maximum number of people on a group text?
[Community]
I have a droidx razr hd with Verizon Would like to know max number recipients on a text ?

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
DROID RAZR HD by MOTOROLA Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Explore how to capture and view a screenshot on your Droid Razr HD by Motorola.
How do I get my device to start up?
[Community]
Moto droid razr, over a year with it now. Ran out of battery yesterday and when try to turn it on (after some minutes plugged in) the dreadful red eye came out.I did a soft reset and ended up in the red eye again.I wiped the cache partition and rebooted it, red eye again.I did a factory reset and rebooted...
Where can I find the ESN number if I don't currently have my device?
[Community]
I need the ESN number and don't have the phone, where else can I find it?

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]

Wallpapers/Theme

DROID RAZR HD by MOTOROLA Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the wallpaper or background on your Droid Razr HD by Motorola.
DROID RAZR HD by MOTOROLA Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
Explore how to set pictures as the wallpaper on your Droid Razr HD by Motorola.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Auto Switch Between Wi-Fi & Mobile Data Networks - Motorola DROID RAZR HD / RAZR MAXX HD
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
DROID RAZR HD by MOTOROLA Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Droid Razr HD by Motorola to connect to a Wi-Fi network.
DROID RAZR HD by MOTOROLA Simulator: Turning Off Wi-Fi Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notification on your Droid Razr HD by Motorola.
How do I get my device to connect to our home wi-fi?
[Community]
We have a Razr Maxx.  A few months back the wifi would not connect only at our home.  Outside, it would connect to other available wifi resources.  We contacted Verizon.  They say contact our ISP..We have a DSL line with HawaiianTel.  They walk us through the whole modem/wireless...
How do I save the router password on my Razr M?
[Community]
how do I save router password on razor m rather than constantly having to re-enter it?
Why can't I connect via wi-fi?
[Community]
I am trying to use Wi-Fi connection and not my mobile data but when I connect and try to enter a site (such as Google search or Facebook), I cannot connect.  Another thing is that when I'm usually connected properly, Wi-Fi is shown in blue but now it isn't.  What is going on?
Wi-Fi On/Off - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

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