Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Samsung Galaxy S® 5
Samsung Galaxy S® 4
Apple® iPhone® 6s
Samsung Convoy™ 3
Apple® iPhone® 5c
Apple® iPad® 2
Samsung Galaxy Core Prime™
DROID TURBO 2
Samsung Galaxy Note5
DROID MAXX by MOTOROLA
Samsung Galaxy Note® 4
Samsung Network Extender
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Verizon Ellipsis™ 7
Apple® iPhone® 5
Verizon Ellipsis™ Jetpack®
Apple® iPhone® 4s
Verizon Ellipsis® 8
Apple® iPhone® 4
LG G3
Droid Turbo by Motorola
Droid Turbo in Ballistic Nylon
LG G4™
Samsung Galaxy S® III
DROID MINI by MOTOROLA
Samsung Galaxy S6 edge +
Samsung Galaxy Note® 3
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy S® 6 edge
LG G2
LG Revere® 3
DROID RAZR M by MOTOROLA
LG Cosmos™ 3
Casio G'zOne Commando®
Brigadier™ by Kyocera
HTC Desire® 526
HTC One® (M8)
LG G Vista
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Verizon Wireless Home Phone
Casio G'zOne Commando® 4G LTE
Samsung Gusto® 3
LG V10™
Pantech 4G LTE Global USB Modem UML290
LG Extravert™ 2
Ellipsis™ Jetpack® MHS800L
DROID MAXX 2
DROID ULTRA by MOTOROLA
Verizon 4G LTE Broadband Router with Voice
Sony Xperia® Z3v
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G Pad 8.3 LTE
LG Optimus Exceed™ 2
Samsung Galaxy Note® II
DuraXV
Moto E™ Prepaid
Verizon MiFi® 4G LTE Global USB Modem U620L
Gear S®
Casio G'zOne Ravine® 2
Transpyre™ Prepaid
Moto X™ (2nd Gen.)
Verizon 4G LTE USB Modem 551L
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Galaxy S® 4 mini
HTC Desire® 626
Verizon 4G LTE USB Modem UML295
Verizon Ellipsis® 10
iPad® Pro
GizmoPal™
LG Optimus Zone™ 2 Prepaid
Moto X™ by Motorola
HTC One M9
Galaxy Note® Edge
Nokia Lumia 928
iPad® Air 2
Nexus 6
Samsung Brightside™
DROID TURBO 2 - Designed by You
Moto G™ by Motorola
Samsung Convoy™ 2
Microsoft Lumia 735
G Pad™ 10.1 LTE
DROID RAZR MAXX HD by MOTOROLA
HTC One®
LG G Pad™ X8.3
Nokia Lumia 822
Samsung Intensity™ II
LG Exalt™
DROID INCREDIBLE 4G LTE by HTC
Samsung Gusto® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
BlackBerry® Bold™ 9930 smartphone
DROID RAZR by MOTOROLA
Samsung Galaxy S® III mini
Lucid™3 by LG
G Pad™ 7.0 LTE
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
hum by Verizon
Verizon Wireless AirCard® 595
Samsung Intensity™ III
Nokia Lumia Icon
Blackberry Classic
LG Cosmos™ 2
LTE Internet (Installed)
DROID RAZR HD by MOTOROLA
Samsung Galaxy Tab® 4 (10.1)
Apple® iPad® Air™
LG Octane™
LG Terra™
DROID RAZR MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
HTC One® (M8) for Windows®
Samsung Galaxy Tab S2
DROID DNA by HTC
Samsung Galaxy Tab® 2 (7.0)
LG Revere®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon SureResponse®
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
LG Revere® 2
GizmoPal® 2 by LG
LG enV®3
Enact™ by LG
Verizon 4G LTE Broadband Router
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG Accolade™
LG Exalt™II
Lancet™
Apple® iPad® mini with Retina display
BlackBerry® Z30 smartphone
HTC Desire® 612
Gear S2
Apple® iPad® mini
BlackBerry® Z10 smartphone
GizmoGadget™ by LG
Kyocera DuraXV+
Apple® iPad® with Wi-Fi + 4G
Samsung Gusto®
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™
HTC One® remix
DROID BIONIC by MOTOROLA
DROID 4 by MOTOROLA
LG Cosmos™
DROID by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Lancet™ for Android™
Samsung Galaxy Stellar™
Samsung Galaxy Tab® 4 (8.0)
Casio G'zOne Ravine®
Motorola RAZR V3m
Galaxy Nexus by Samsung
iPad® mini 4
HTC One® max
Lucid™ by LG
Samsung Galaxy Tab®
Lucid™2 by LG
Hydro ELITE by KYOCERA
BlackBerry® Q10 smartphone
Google Nexus 7
DROID INCREDIBLE 2 by HTC
LG Extravert™
LG 4G LTE USB Modem VL600
Pantech Perception™
DROID X2 by MOTOROLA
Verizon Wireless USB760 Modem
Samsung Galaxy Tab® (10.1)
DROID X by MOTOROLA
Samsung Galaxy Note® Pro
Motorola Barrage™
Samsung Galaxy Tab® S
Apple® iPad® with Retina display
LG VX8300
BlackBerry® Bold 9650 smartphone
Galaxy Tab E
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Illusion™
Windows Phone 8X by HTC
DROID 3 by MOTOROLA
Motorola XOOM™ 4G LTE
Samsung Haven™
Pantech Hotshot™
Samsung Fascinate™
Motorola MOTO™ W755
LG enV® TOUCH
Spectrum™ 2 by LG
Microsoft Surface 3
Pantech Breakout™
Casio G'zOne Boulder®
LG enV®2
Samsung Galaxy™ Stratosphere™
Sony Xperia® Z2
Moto X™ - Designed by You (2nd Generation)
LG Optimus Zone™ 3 Prepaid
Samsung Smooth™
LG Cosmos™ Touch
Samsung Galaxy Note® 10.1
HTC Rhyme™
Samsung Intensity™
LG Vortex™
LG Migosm
Pantech Jest™ 2
Moto X™ - Designed by You
iPad® mini 3
LG VX5500
Samsung Knack™
Samsung Alias™ 2
Casio G'zOne Brigade®
BlackBerry® Bold™ 9930 smartphone without camera
DROID INCREDIBLE by HTC
Luge™ by Motorola Prepaid
Dell™ Vostro™ V13 Laptop
Ellipsis® Kids
Verizon MiFi™2200 Intelligent Mobile Hotspot
Delphi Connect
Intuition™ by LG
Samsung Galaxy Note® 10.1 2014 Edition
BlackBerry® Tour™ 9630 smartphone
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID CHARGE by SAMSUNG
Nokia Lumia 2520
LG VX5400
THUNDERBOLT™ by HTC
Samsung ATIV SE™
Samsung ATIV Odyssey™
Verizon Wireless UMW190 Global USB Modem
DROID 2 GLOBAL by MOTOROLA
Casio G'zOne Rock™
LG VX8360
LG Optimus Zone™
Samsung Galaxy Legend™
Motorola W385
HTC Rezound™
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Converged VOIP Device
Samsung SCH-u340
BlackBerry® Storm2™ 9550 smartphone Prepaid
Verizon Wireless USB720 Modem
BlackBerry® Curve™ 8330 smartphone
LG Ally™
Samsung Galaxy Camera®
Pantech Marauder™
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless UM175 USB Modem
HTC Trophy™
LG Optimus Exceed™ Prepaid
Apple® iPad®
Motorola Adventure™ V750
DROID 2 by MOTOROLA
Samsung Galaxy Tab® (7.7)
LG Chocolate® Touch
Revolution™ by LG
Spectrum™ by LG
LG Voyager™
LG VX8350
Samsung Alias™
Samsung Reality™
Verizon Wireless G'zOne Type-S
Samsung Juke
Motorola MOTO™ VU204
Samsung SCH-u410
Pantech Caper™ Prepaid
Verizon Wireless Escapade®
Sony Xperia® PLAY
DROID PRO by MOTOROLA
LG Chocolate®
Verizon Wireless Coupe™
Verizon Wireless UM150 USB Modem
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® 8830 World Edition smartphone
Pantech Crux™
LG Dare™
LG VX5300
LG Enlighten®
Blackberry Classic Non-Camera
Verizon Wireless USB727 Modem
Casio EXILIM
Motorola MOTOKRZR K1m
LG VX5200
DROID XYBOARD 10.1 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless Salute™
BlackBerry® Torch™ 9850 smartphone
Verizon Wireless CDM8975
BlackBerry® Curve™ 8530 smartphone
LG enV®
G'zOne Boulder™ Black and Silver
Verizon Wireless PC5750 PC Card
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-u430
LG Versa™
Samsung Rogue™
Samsung SCH-a950
Samsung SCH-a870
LG VX6100
LG VX3200
Samsung Omnia® II
BlackBerry® Curve™ 9310 smartphone
Motorola E815
Motorola RAZR V3m in Gray
LG VX8100
DROID ERIS by HTC
Motorola V325
Samsung SCH-u540
Motorola Entice™
LG Glance™
LG Chocolate® 3
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Compaq® Mini CQ10-688nr Netbook
DROID XYBOARD 8.2 by MOTOROLA
Motorola XOOM™
Motorola V325i
LG VX8700
Motorola RAZR V3c
Verizon Wireless Razzle™
Samsung Zeal™
LG VX4500
HP® Mini 1151NR Netbook
Samsung SCH-a930
Sharp KIN™ ONE
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola MOTO Q™ 9c
Gateway® LT2016u Netbook
Verizon Wireless Adamant™
Verizon Wireless V740 ExpressCard
Motorola W315
Samsung Trance™
Nokia 2705 Shade™ Non-Camera
Samsung N150 Netbook
Pantech PN-215
LG VX3300
Motorola Rival™
Samsung SCH-a670
Nokia 6205
Motorola DEVOUR™ with MOTOBLUR™
Samsung Continuum™
Motorola MOTO™ Z6c World Edition
Samsung SCH-a650
Sierra Wireless AirCard® 555D
Samsung SCH-a310
HP® Pavilion dm1-3010nr Notebook
Nokia 6015i Prepaid
Nokia 7705 Twist™
LG V
LG Clout™
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung Gleam®
LG VX4650
Pantech PN-820
LG VX6000
HTC Merge®
Samsung SCH-i760
Samsung Glyde™
Motorola V710
Samsung Renown™
Verizon Wireless CDM8950
Samsung SCH-a850
LG Fathom®
DROID R2D2 by MOTOROLA
Motorola CITRUS™
Jest™
Samsung SCH-u550
Nokia 6215i
Verizon Wireless USB1000 Global USB Modem
Pantech PN-210
Verizon AD3700 Global USB Modem
Sharp KIN™ TWO
Sierra Wireless AirCard® 580
Samsung FlipShot®
Nokia 2128i
Samsung Gem™
Verizon Wireless PN-300
Samsung Sway™
LG VENUS™
Motorola Q™
HP® Mini 110-3098NR Netbook
Motorola V60s
BlackBerry® 7250
Verizon Wireless V620
Kyocera KX414
Kyocera KX444
HTC Ozone™ with TALKS™ for Verizon Wireless
LG VX9400
HP® Mini 311-1037NR Netbook
Nokia 7205 Intrigue™
Nokia 2366i
Samsung i600 Smartphone
Nokia 3589i
Verizon Wireless Blitz® Prepaid
Kyocera K323
Motorola Krave™ ZN4
Nokia 2605 Mirage
Verizon XU870 Global ExpressCard®
Verizon Wireless CDM 7075
SCH-u410 Prepaid
Motorola MOTORIZR Z6tv
Sharp KIN™ ONEm
LG VX4700
HTC Apache XV6700
Nokia 6315i
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung Saga™
Samsung i700 Pocket PC
Nokia 2285
Motorola MOTO Q™ music 9m
HP® Mini 110-1046NR Netbook
Motorola V325xi
Verizon Wireless XV6600 without Camera
Verizon KPC680 ExpressCard®
Samsung SCH-a990
Nokia 6236i
Kyocera KPC650
Motorola T720
Samsung SCH-u620
Motorola MOTORAZR maxx Ve
Nokia 2705 Shade™
Motorola V276
Kyocera SE47
Samsung SCH-a790
Verizon Wireless V640
Samsung SCH-i730
Motorola MOTO™ Z6cx World Edition without Camera
Kyocera KX2
Motorola T300p
Samsung SCH-a795
Motorola C343
Motorola T730
Motorola MOTOSLVR L7C
HTC Touch Pro™
Verizon Wireless U630 PC Card
Samsung SCH-a630
Samsung SCH-n330
BlackBerry® 7750
Samsung SCH-a610
Kyocera K404
Nokia 6305i
LG VX2000
Motorola V60p
Samsung SCH-a530
Sharp KIN™ TWOm
Motorola V120e
Samsung Omnia®
Samsung SCH-a970
Motorola V65p
Motorola V276 Prepaid
Kyocera KX1v
Motorola C333
Motorola V265
Samsung SCH-a890
Samsung SCH-i830

Accessories

DROID RAZR M by Motorola Flip Stand
[Video]
Watch this video to learn how to use the Flip Stand with your DROID RAZR M by Motorola.
Length: 0:35
DROID RAZR M by Motorola Vehicle Navigation Dock
[Video]
Watch this video to learn how to use the Navigation Dock in your car with your DROID RAZR M by Motorola.
Length: 1:07

Activation & Initial Setup

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Device Replacement Program
[General Information]
See all your options for replacing your phone or tablet if it’s lost, stolen, broken, defective or otherwise in need of replacement.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Equipment Protection Programs
[General Information]
Learn about the different insurance and protection options for your device, including monthly cost, deductable and coverage.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 2:59
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:33
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:38
How to transfer content from your old Android phone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 1:59
Getting Started With Your New Verizon Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 4:01
How to transfer content from your old Android phone to your new iPhone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new iPhone using Verizon Cloud in a few simple steps.
Length: 2:00
How to transfer content from your old iPhone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old iPhone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 1:58
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Activating Your DROID RAZR M 4G LTE by MOTOROLA - New Customers
[How to Use Guide]
Activating and Setting Up Your DROID RAZR M 4G LTE by MOTOROLA - New Customers
Activating Your DROID RAZR M 4G LTE by MOTOROLA - Existing Customers
[How to Use Guide]
Activating and Setting Up Your DROID RAZR M 4G LTE by MOTOROLA - Existing Verizon Wireless Customers
Activating Older Devices
[How to Use Guide]
Activation instructions for Older Certified Pre-Owned Devices.
Activating Your RAZR HD and RAZR M – Existing Customers
[How to Use Guide]
Setup guide for the RAZR HD and RAZR M
Activating Your RAZR HD and RAZR M – New Customers
[How to Use Guide]
Setup guide for the RAZR HD and RAZR M

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
DROID RAZR M by Motorola Get to Know Your Phone
[Video]
Watch this video to learn how to lock and unlock your phone, navigate screens, find recently used apps and more on your DROID RAZR M by Motorola.
Length: 1:57
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
DROID RAZR M by MOTOROLA Simulator: Finding More Help
[Interactive Simulation]
Discover how to find mroe help on your Droid Razr M Smartphone.
DROID RAZR M by Motorola Tour
[Video]
Watch this video to tour the features of the DROID RAZR M by Motorola.
Length: 1:05

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Soft Reset - DROID RAZR M by MOTOROLA / Luge™ by Motorola
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Battery Troubleshooting Basics
[Device-Specific Instructions]
How do i get my device to start charging again?
[Community]
Today i discovered my droid wont charge and every time when i attempt to charge my phone a white light pops up for 1 sec and it goes away. Can anyone give my some advice on whats going on here??????
Why is my phone charging and powering off and on all by itself?
[Community]
My Razor M is due for an upgrade in April 2015.  Yesterday it started overheating as I was charging it.  It will not charge now and it is powering off and then on constantly.  As soon as it powers on (all by itself) it will stop charging.  As soon as it powers off it charges again. ...

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
DROID RAZR M by MOTOROLA Simulator:
[Interactive Simulation]
Learn how to return to a call on your DROID RAZR M Smartphone.
DROID RAZR M by MOTOROLA Simulator: Placing a Call to a Contact
[Interactive Simulation]
Explore how to place a call to a contact using your Droid Razr M.
DROID RAZR M by MOTOROLA Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your Droid Razr M to call a new number.
DROID RAZR M by MOTOROLA Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your Droid Razr M Smartphone.
Why do I hear beeping noises when I am on a call?
[Community]
Why, when I make a call to someone, do I hear beeping/chirping noises when the other person is talking?

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
DROID RAZR M by Motorola Screenshots
[Video]
Watch this video to learn how to capture what you see on your screen as an image. Learn how with your DROID RAZR M by Motorola.
Length: 0:46
Transfer Pictures or Videos from the Device - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Share Media On/Off (DLNA) - Android™
[Device-Specific Instructions]
Transfer Pictures or Videos to the Device - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
DROID RAZR by MOTOROLA Simulator: Changing from Rear to Front-Facing Camera
[Interactive Simulation]
Discover how to change from the rear to the front-facing camera while taking a picture with your Droid Razr.
DROID RAZR by MOTOROLA Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures using your Droid Razr.
DROID RAZR by MOTOROLA Simulator: Zooming In and Out
[Interactive Simulation]
Discover how to zoom in and out using your Droid Razr.
Play/Copy Media (DLNA) - Android™
[Device-Specific Instructions]

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - DROID RAZR M by MOTOROLA / Luge™ by Motorola
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
How do I add contact photos from the gallery and files?
[Community]
How can I get the option back to add contacts photos from the files or gallery?

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on The MORE Everything℠ Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Learn How Data is Being Used on Your Account
[Video]
The data utilization tool in My Verizon provides you with an easy to read estimate of your data usage and how it's broken out. Watch this video to learn more.
Length: 1:10
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - DROID RAZR M by MOTOROLA / Luge™ by Motorola
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - Motorola
[Device-Specific Instructions]
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]

Device Settings

System Select - Android™
[Device-Specific Instructions]
Accelerometer Rotation - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
DROID RAZR M by MOTOROLA Simulator: Access Settings
[Interactive Simulation]
Discover how to access settingson your DROID RAZR M by MOTOROLA Smartphone.
DROID RAZR M by MOTOROLA Simulator: Changing the Ringtone
[Interactive Simulation]
Explore how to change the ringtone on your Droid Razr M Smartphone.
DROID RAZR M by MOTOROLA Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security on your DROID RAZR M by MOTOROLA Smartphone.
DROID RAZR M by MOTOROLA Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Droid Razr M to silent.
How do I get my device to start up?
[Community]
This morning my Motorola Razr was not responding to my touch, so I powered it off. I waited a few minutes, then I powered it back on, but it won't go past the red core design. Anybody have any suggestions of what I can do to get my phone back in working mode?
How do I recover deleted videos if my device has been backed up?
[Community]
My hubby recently bought himself a new phone and gave me his old Droid Razr - I personalized the phone with my info but never did a backup - I'm assuming he did backup his info at some point. Here's the issue: I was using my phone last night, everything was a-ok, I plugged it in to charge and went...
The voice input microphone is missing from my keyboard. How do I find it?
[Community]
I seem to missing the voice microphone from my input keyboard.  I'm using the standard keyboard that comes with the phone.  I have tried, and removed, a few third party keyboards but reverted back to the standard keyboard.  The microphone icon that is supposed to be in the lower left next...

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Gmail™ Account - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Corporate Email Account (Exchange ActiveSync®) - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Current Location (Google Maps™)
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Location Mode - Android™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
Add Layers (Google Maps™)
[Device-Specific Instructions]

Home Screen

Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
DROID RAZR M by Motorola Widgets
[Video]
Watch this video to learn how to use widgets to access information directly without having to open an app on your DROID RAZR M by Motorola.
Length: 1:13
DROID RAZR M by Motorola Folders
[Video]
Watch this video to learn how to maximize your home screen space by creating folders to hold your apps on your DROID RAZR M by Motorola.
Length: 1:07
DROID RAZR M by Motorola Home Screens
[Video]
Watch this video to learn how to customize your home screens by adding apps and widgets on your DROID RAZR M by Motorola.
Length: 1:01
DROID RAZR M by MOTOROLA Simulator: Adding a Home Screen Page
[Interactive Simulation]
An interactive guide for adding a home screen while using your Droid Razr M.
DROID RAZR M by MOTOROLA Simulator: Creating a Folder
[Interactive Simulation]
An interactive guide on how to create a folder on your DROID RAZR M Smartphone.
How can I get apps to display on my home screen?
[Community]
my home screen is blank and no apps are on the screen, how can i reset this?  It is responding to touch but there is nothing there and i can get to the settings by swiping from top down.

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Clear Temporary Internet Files - DROID RAZR M by MOTOROLA / LUGE™ by Motorola
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reboot the Router
[Device-Specific Instructions]
DROID RAZR M by Motorola With Google Chrome™ for Android™
[Video]
Watch this video to learn how to browse the web with Google Chrome™ for Android™ on your DROID RAZR M by Motorola.
Length: 1:12
Browser Cookies On/Off - DROID RAZR M by MOTOROLA / Luge™ by Motorola
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your DROID RAZR M by MOTOROLA / LUGE by Motorola, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
JavaScript Settings - DROID RAZR M by MOTOROLA / Luge™ by Motorola
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your DROID RAZR M by MOTOROLA / LUGE by Motorola, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
DROID RAZR M by MOTOROLA Simulator: Locking and Unlocking the Phone
[Interactive Simulation]
Discover how to use the security features to lock and unlock your Droid Razr M Smartphone.

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]

Mobile Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Transfer Music Files to the Device - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Music Files from the Device - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Navigating & Multitasking

DROID RAZR M by MOTOROLA Simulator: Clearing Notifications
[Interactive Simulation]
Explore how to clear notifications on your Droid Razr M Smartphone.
DROID RAZR M by MOTOROLA Simulator: Getting Around on Your Device
[Interactive Simulation]
An interactive map of the most important features of your Droid Razr M Smartphone.

Near Field Communication (NFC)

DROID RAZR M by Motorola Sharing With NFC
[Video]
Share content with other NFC enabled phones buy just tapping them together. Watch this video to learn how with your DROID RAZR M by Motorola.
Length: 0:46
DROID RAZR M by Motorola Reading NFC Tags
[Video]
Watch this video to use your DROID RAZR M by Motorola to read NFC tags found on posters, ads and stores with just a tap.
Length: 0:32

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Software Update: DROID RAZR M by MOTOROLA
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your DROID RAZR M by MOTOROLA.
Perform a Factory Data Reset (Device Powered Off) - DROID RAZR M by MOTOROLA / Luge™ by Motorola
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), General (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard reset, you...
Repair Assistant - Software Upgrade Assistant (Motorola)
[Device-Specific Instructions]
If you need help or assistance repairing the software on your Motorola device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Perform a Factory Data Reset (Device Powered On) - DROID RAZR M by MOTOROLA / Luge™ by Motorola
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), General (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard reset, you...
Initial Setup - Software Upgrade Assistant (Motorola)
[Device-Specific Instructions]
This shows how to install the Verizon Upgrade Assistant on your PC or Mac. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
DROID RAZR M by Motorola Software Enhancements
[Video]
Watch this video to learn about the latest software enhancements for your DROID RAZR M by Motorola.
Length: 1:21

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
DROID RAZR M by Motorola SIM and SD Card Slot
[Video]
Watch this video to learn how to use the insertion tool to open the microSIM and SD card slot.
Length: 0:31
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert the SIM Card - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
DROID RAZR M by Motorola Simulator: Inserting a SIM Card
[Interactive Simulation]
Discover how to install a SIM card on your DROID RAZR M by Motorola Smartphone.
DROID RAZR M by Motorola Simulator: Removing a SIM Card
[Interactive Simulation]
Learn how to remove a SIM card on your DROID RAZR M by Motorola Smartphone.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
How To Use Verizon Messages
[Video]
Watch this video to learn how to customize messages, use Integrated Messaging on your phone, tablet and computer and take picture messaging to the next level with Verizon Messages.
Length: 4:03
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Motorola Connect - Android
[Device-Specific Instructions]
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Picture / Video Messaging email address
[Device-Specific Instructions]
DROID RAZR M by MOTOROLA Simulator: Ignoring a Call and Sending a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message on your Droid Razr M Smartphone.
How do I forward text messages?
[Community]
just got a Droid Razr M . How do I forward Text messages  ?
How do I move texts from my old device to my new one?
[Community]
Just replaced my Droid Razr with a new one. Can I move my texts from the old phone to the new one? If so, how?I don't have an sd card installed. Thanks

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]

Transfer Content to/from Device

Transfer Pictures or Videos from the Device - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Media Share - Android™
[Device-Specific Instructions]
Transfer Music Files to the Device - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Pictures or Videos to the Device - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Music Files from the Device - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Visual & Hearing Accessibility

Wallpapers/Theme

DROID RAZR M by MOTOROLA Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the wallpaper on your DROID RAZR M Smartphone.

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