Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Apple® iPad® 2
Samsung Galaxy S® 6
Samsung Convoy™ 3
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 4
Apple® iPhone® 5c
DROID TURBO 2
Verizon Ellipsis™ Jetpack®
DROID MAXX by MOTOROLA
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Core Prime™
Verizon Ellipsis® 8
Apple® iPhone® 5
Verizon Ellipsis™ 7
Apple® iPhone® 4s
Droid Turbo in Ballistic Nylon
LG G3
LG G4™
Apple® iPhone® 4
Droid Turbo by Motorola
Apple® iPhone® SE
Samsung Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
DROID MAXX 2
LG Revere® 3
DROID MINI by MOTOROLA
Samsung Galaxy S® III
Samsung Galaxy Note® 3
LG Cosmos™ 3
LG G2
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID RAZR M by MOTOROLA
Verizon 4G LTE Broadband Router with Voice
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG G Vista
Samsung Gusto® 3
HTC One® (M8)
Verizon Wireless Home Phone
Samsung Galaxy J1™ Prepaid
LG Extravert™ 2
Brigadier™ by Kyocera
HTC Desire® 526
Pantech 4G LTE Global USB Modem UML290
Casio G'zOne Commando®
Ellipsis™ Jetpack® MHS800L
LG G Pad 8.3 LTE
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
DROID ULTRA by MOTOROLA
LG V10™
Moto E™ Prepaid
LG G5™
HTC Desire® 626
Casio G'zOne Commando® 4G LTE
DuraXV
Verizon 4G LTE USB Modem 551L
Gear S2
Casio G'zOne Ravine® 2
Verizon Ellipsis® 10
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Galaxy Note® II
Samsung Galaxy S® 4 mini
Moto X™ (2nd Gen.)
hum by Verizon
Moto X™ by Motorola
Sony Xperia® Z3v
iPad® Pro
HTC One M9
Verizon 4G LTE USB Modem UML295
Transpyre™ Prepaid
LG Optimus Zone™ 2 Prepaid
Microsoft Lumia 735
GizmoPal™
HTC 10™
Galaxy Note® Edge
Nexus 6
DROID TURBO 2 - Designed by You
Nokia Lumia 928
Samsung Gusto® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Brightside™
Verizon 4G LTE Broadband Router
Verizon Wireless AirCard® 595
Gear S®
LG Optimus Zone™ 3 Prepaid
Samsung Convoy™ 2
Moto G™ by Motorola
LG G Pad™ X8.3
HTC One®
LG Exalt™
BlackBerry® Bold™ 9930 smartphone
Samsung Intensity™ II
LG K4™ LTE
iPad® Air 2
Nokia Lumia Icon
Nokia Lumia 822
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Optimus Exceed™ 2
LG Revere®
DROID INCREDIBLE 4G LTE by HTC
Samsung Galaxy S® III mini
DROID RAZR MAXX HD by MOTOROLA
LG Terra™
DROID RAZR by MOTOROLA
GizmoPal® 2 by LG
Lancet™ for Android™
Samsung Intensity™ III
Lucid™3 by LG
Samsung Galaxy Tab® 2 (7.0)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
LG Cosmos™ 2
Verizon SureResponse®
Blackberry Classic
PRIV™ by Blackberry®
LG Octane™
HTC One® (M8) for Windows®
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
G Pad™ 10.1 LTE
LG Revere® 2
GizmoGadget™ by LG
Verizon LTE Internet and Home Phone
LG enV®3
Apple® iPad® Air™
Lancet™
LTE Internet (Installed)
DROID RAZR MAXX by MOTOROLA
Samsung Convoy® 4
DROID DNA by HTC
DROID RAZR HD by MOTOROLA
Samsung Convoy™
LG Accolade™
LG Exalt™II
G Pad™ 7.0 LTE
Apple® iPad® mini with Retina display
Samsung Galaxy Tab S2
iPad Pro™ (9.7-inch)
HTC One® remix
Samsung Galaxy Tab® 4 (10.1)
Google Nexus 7
Microsoft Surface 3
Apple® iPad® with Wi-Fi + 4G
Apple® iPad® mini
Kyocera DuraXV+
Samsung Gusto®
LG Cosmos™
BlackBerry® Z10 smartphone
Samsung Illusion™
Enact™ by LG
DROID BIONIC by MOTOROLA
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® 2 (10.1)
DROID by MOTOROLA
Samsung Galaxy Tab®
Lucid™ by LG
Casio G'zOne Ravine®
Samsung Galaxy™ Stratosphere™ II
DROID 4 by MOTOROLA
Samsung Galaxy Stellar™
Samsung Haven™
Motorola RAZR V3m
BlackBerry® Q10 smartphone
BlackBerry® Z30 smartphone
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (8.0)
LG Extravert™
HTC Desire® 612
Samsung Galaxy J3 (2016)
DROID X2 by MOTOROLA
Hydro ELITE by KYOCERA
Galaxy Tab E (8.0)
Galaxy Nexus by Samsung
Lucid™2 by LG
LG VX8300
LG enV® TOUCH
Apple® iPad® with Retina display
Moto X™ - Designed by You (2nd Generation)
iPad® mini 4
DROID X by MOTOROLA
Ellipsis® Kids
BlackBerry® Bold 9650 smartphone
Motorola MOTO™ W755
LG Vortex™
Motorola Barrage™
DROID 3 by MOTOROLA
HTC One® max
LG enV®2
Samsung Galaxy Note® Pro
Pantech Perception™
Windows Phone 8X by HTC
Galaxy Tab E
Sony Xperia® Z2
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Intensity™
Watch Urbane™ 2nd Edition LTE
Samsung Smooth™
Samsung Alias™ 2
LG Cosmos™ Touch
Pantech Hotshot™
LG VX5500
Pantech Jest™ 2
Motorola XOOM™ 4G LTE
Samsung Knack™
Pantech Breakout™
Samsung ATIV SE™
Spectrum™ 2 by LG
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Tab® (10.1)
iPad® mini 3
LG Optimus Zone™
Samsung Fascinate™
Samsung Galaxy Tab® S
Casio G'zOne Boulder®
Samsung Galaxy Legend™
Moto X™ - Designed by You
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Dell™ Vostro™ V13 Laptop
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Note® 10.1
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Verizon Converged VOIP Device
Samsung Galaxy™ Stratosphere™
Luge™ by Motorola Prepaid
LG VX8360
Casio G'zOne Brigade®
LG VX5400
HTC Rhyme™
DROID 2 by MOTOROLA
Samsung Gear S2 classic
DROID CHARGE by SAMSUNG
THUNDERBOLT™ by HTC
LG Migosm
Samsung ATIV Odyssey™
Casio G'zOne Rock™
DROID 2 GLOBAL by MOTOROLA
Samsung SCH-u340
Pantech Marauder™
Intuition™ by LG
DROID INCREDIBLE by HTC
Verizon Wireless UM175 USB Modem
Samsung Galaxy Camera®
Samsung Galaxy Note® 10.1 2014 Edition
Delphi Connect
HTC Rezound™
Samsung Galaxy View
Nokia Lumia 2520
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Tab® (7.7)
Motorola W385
LG VX8350
BlackBerry® Curve™ 9330 smartphone
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Wireless G'zOne Type-S
Apple® iPad®
BlackBerry® Curve™ 8530 smartphone
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Curve™ 8330 smartphone
Motorola MOTO™ VU204
Motorola Adventure™ V750
Samsung Alias™
Verizon Wireless Escapade®
LG Ally™
Verizon Wireless USB720 Modem
Revolution™ by LG
Samsung Juke
Samsung SCH-u410
LG Voyager™
Pantech Caper™ Prepaid
Casio EXILIM
LG Chocolate® Touch
Samsung Reality™
LG Chocolate®
Verizon Wireless Coupe™
Verizon Wireless USB727 Modem
Pantech Crux™
Spectrum™ by LG
Sony Xperia® PLAY
LG Enlighten®
LG Dare™
Sierra Wireless AirCard® 555D
Samsung Omnia® II
LG VX5300
HP® Mini 1151NR Netbook
Casio G'zOne Ravine® 2 Non-Camera
BlackBerry® Torch™ 9850 smartphone
Motorola MOTOKRZR K1m
Verizon Wireless PC5750 PC Card
Samsung SCH-u430
LG Optimus Exceed™ Prepaid
DROID PRO by MOTOROLA
LG Chocolate® 3
G'zOne Boulder™ Black and Silver
BlackBerry® 8830 World Edition smartphone
Samsung Rogue™
Verizon Wireless UM150 USB Modem
LG VX5200
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-u540
HTC Trophy™
Motorola V325
Samsung SCH-a650
DROID XYBOARD 10.1 by MOTOROLA
Motorola Entice™
LG VX3200
Verizon Wireless CDM8975
DROID ERIS by HTC
LG VX6100
Gateway® LT2016u Netbook
Sierra Wireless AirCard® 580
Verizon Wireless Razzle™
Samsung Zeal™
Motorola W315
Blackberry Classic Non-Camera
LG VX8700
LG VX3300
Samsung Sway™
Samsung SCH-a930
Nokia 2705 Shade™ Non-Camera
Motorola MOTO™ Z6c World Edition
Samsung Gleam®
LG enV®
Samsung SCH-a670
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HP® Pavilion dm1-3010nr Notebook
LG Versa™
Samsung Continuum™
Motorola RAZR V3m in Gray
Samsung SCH-a870
Motorola E815
DROID XYBOARD 8.2 by MOTOROLA
BlackBerry® Curve™ 9310 smartphone
Pantech PN-215
LG Clout™
Sharp KIN™ ONE
Nokia 6015i Prepaid
Nokia 6205
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Nokia 7705 Twist™
Samsung SCH-u550
Verizon Wireless CDM8950
Motorola MOTO Q™ 9c
Motorola V60s
LG VX6000
Samsung Renown™
Samsung Trance™
HTC Merge®
Verizon Wireless V740 ExpressCard
Motorola CITRUS™
Samsung SCH-a850
Motorola V325i
LG VX4500
LG VX4650
Motorola DEVOUR™ with MOTOBLUR™
Motorola Krave™ ZN4
Pantech PN-820
Motorola Rival™
Samsung i700 Pocket PC
LG Fathom®
Samsung SCH-a950
Nokia 7205 Intrigue™
Samsung N150 Netbook
Pantech PN-210
Compaq® Mini CQ10-688nr Netbook
Samsung FlipShot®
Nokia 2128i
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Nokia 2705 Shade™
Verizon Wireless Adamant™
LG V
LG Glance™
Samsung SCH-a310
Samsung Omnia®
DROID R2D2 by MOTOROLA
Motorola XOOM™
Verizon AD3700 Global USB Modem
LG VX8100
Kyocera KPC650
Verizon Wireless Salute™
Samsung Gem™
HTC Apache XV6700
Sharp KIN™ TWO
SCH-u410 Prepaid
Nokia 2605 Mirage
HP® Mini 110-3098NR Netbook
HP® Pavilion dm1-2010nr Entertainment Notebook
Kyocera KX1v
Jest™
Sharp KIN™ ONEm
Motorola V276
Samsung SCH-a630
Samsung SCH-u620
HP® Mini 311-1037NR Netbook
Motorola Q™
Samsung SCH-i760
LG VX9400
HTC Touch Pro™
LG VENUS™
Motorola V265
Kyocera KX414
Sharp KIN™ TWOm
Verizon Wireless PN-300
Verizon Wireless CDM 7075
Motorola V710
Motorola V65p
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola MOTO™ Z6cx World Edition without Camera
HP® Mini 210-1076NR Netbook
Nokia 2366i
Verizon KPC680 ExpressCard®
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-a890
HP® Mini 110-1046NR Netbook
Motorola V325xi
Kyocera K404
Samsung i600 Smartphone
Nokia 6215i
Motorola Rapture™ VU30
Kyocera KX2
LG VX2000
Motorola V60p
Nokia 2285
Kyocera KX444
Samsung SCH-i730
LG VX4700
Samsung Glyde™
Kyocera K323
Motorola MOTO Q™ music 9m
Motorola MOTORIZR Z6tv
Verizon Wireless XV6600 without Camera
Samsung SCH-a790
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Nokia 6236i
BlackBerry® 7250
Verizon Wireless U630 PC Card
Nokia 6315i
Kyocera SE47
Samsung Saga™
Verizon Wireless V620
Samsung SCH-a795
Motorola MOTOSLVR L7C
Samsung SCH-i830
BlackBerry® 7750
Samsung SCH-a610
Nokia 6305i
Motorola V120e
Samsung SCH-a970
Motorola T720
Samsung SCH-n330
Motorola T300p
Motorola V276 Prepaid
Motorola C333

Accessories

DROID RAZR M by Motorola Flip Stand
[Video]
Watch this video to learn how to use the Flip Stand with your DROID RAZR M by Motorola.
Length: 0:35
DROID RAZR M by Motorola Vehicle Navigation Dock
[Video]
Watch this video to learn how to use the Navigation Dock in your car with your DROID RAZR M by Motorola.
Length: 1:07

Activation & Initial Setup

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Device Replacement Program
[General Information]
See all your options for replacing your phone or tablet if it’s lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Equipment Protection Programs
[General Information]
Learn about the different insurance and protection options for your device, including monthly cost, deductable and coverage.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
How to transfer content from your old Android phone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 2:09
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:32
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
How to transfer content from your old Android phone to your new iPhone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new iPhone using Verizon Cloud in a few simple steps.
Length: 2:08
How to transfer content from your old iPhone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old iPhone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 2:06
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Activating Your DROID RAZR M 4G LTE by MOTOROLA - New Customers
[How to Use Guide]
Activating and Setting Up Your DROID RAZR M 4G LTE by MOTOROLA - New Customers
Activating Your DROID RAZR M 4G LTE by MOTOROLA - Existing Customers
[How to Use Guide]
Activating and Setting Up Your DROID RAZR M 4G LTE by MOTOROLA - Existing Verizon Wireless Customers
Activating Older Devices
[How to Use Guide]
Activation instructions for Older Certified Pre-Owned Devices.
Activating Your RAZR HD and RAZR M – New Customers
[How to Use Guide]
Setup guide for the RAZR HD and RAZR M
Activating Your RAZR HD and RAZR M – Existing Customers
[How to Use Guide]
Setup guide for the RAZR HD and RAZR M

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
DROID RAZR M by Motorola Get to Know Your Phone
[Video]
Watch this video to learn how to lock and unlock your phone, navigate screens, find recently used apps and more on your DROID RAZR M by Motorola.
Length: 1:57
DROID RAZR M by MOTOROLA Simulator: Finding More Help
[Interactive Simulation]
Discover how to find mroe help on your Droid Razr M Smartphone.
DROID RAZR M by Motorola Tour
[Video]
Watch this video to tour the features of the DROID RAZR M by Motorola.
Length: 1:05

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Soft Reset - DROID RAZR M by MOTOROLA / Luge™ by Motorola
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Battery Troubleshooting Basics
[Device-Specific Instructions]
Soft Reset (Frozen/Unresponsive Screen) - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
A soft reset on your DROID RAZR M / LUGE can resolve device resetting/rebooting crashing, freezing, and keypad not responding. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting. If you're having other issues with your phone or device, visit our Troubleshooting...
How do i get my device to start charging again?
[Community]
Today i discovered my droid wont charge and every time when i attempt to charge my phone a white light pops up for 1 sec and it goes away. Can anyone give my some advice on whats going on here??????
Why does battery life drain so quickly on my Droid RAZR?
[Community]
I updated my phone (Droid RAZR) earlier this week with the latest update.  Since updating my battery life has decreased and I am constantly having to charge my phone. I have tried to kill apps that are draining the battery, but nothing seems to help. Does anyone have any advice to help with this...
Why is my phone charging and powering off and on all by itself?
[Community]
My Razor M is due for an upgrade in April 2015.  Yesterday it started overheating as I was charging it.  It will not charge now and it is powering off and then on constantly.  As soon as it powers on (all by itself) it will stop charging.  As soon as it powers off it charges again. ...

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
DROID RAZR M by MOTOROLA Simulator:
[Interactive Simulation]
Learn how to return to a call on your DROID RAZR M Smartphone.
DROID RAZR M by MOTOROLA Simulator: Placing a Call to a Contact
[Interactive Simulation]
Explore how to place a call to a contact using your Droid Razr M.
DROID RAZR M by MOTOROLA Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your Droid Razr M to call a new number.
DROID RAZR M by MOTOROLA Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your Droid Razr M Smartphone.
Why are calls automatically going to voice mail?
[Community]
As of yesterday all mu call are automatically going to voicemail. What did I do or better yet, how do I fix this? Please helpCary
Why are calls going straight to voice mail without ringing?
[Community]
Chatted with a Verizon rep friday because calls made from phones on my plan and my home land line were being diverted directly to voice mail, even though my line was not busy.  The rep asked me to do a soft reset and checked things out on Verizon's network.  The rep then called me from their...
Why do I hear beeping noises when I am on a call?
[Community]
Why, when I make a call to someone, do I hear beeping/chirping noises when the other person is talking?

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Pictures or Videos from the Device - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
DROID RAZR M by Motorola Screenshots
[Video]
Watch this video to learn how to capture what you see on your screen as an image. Learn how with your DROID RAZR M by Motorola.
Length: 0:46
Google Photos
[Device-Specific Instructions]
Play/Copy Media (DLNA) - Android™
[Device-Specific Instructions]
Share Media On/Off (DLNA) - Android™
[Device-Specific Instructions]
DROID RAZR by MOTOROLA Simulator: Changing from Rear to Front-Facing Camera
[Interactive Simulation]
Discover how to change from the rear to the front-facing camera while taking a picture with your Droid Razr.
DROID RAZR by MOTOROLA Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures using your Droid Razr.
DROID RAZR by MOTOROLA Simulator: Zooming In and Out
[Interactive Simulation]
Discover how to zoom in and out using your Droid Razr.
How do I transfer photos to my SD card?
[Community]
From what I have read, I don't have the correct SIM card, but what I wanted to do was transfer my photos to the SIM card, to use in adapter to print them off. I don't have wifi or even DSL...only my Droid RAZR HD...(3 mos. old)  when I tried this, nothing showed up on my printer. Does anyone have...
Transfer Pictures or Videos to the Device - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Why did mycamera icons suddenly start to shake?
[Community]
My camera icons suddenly started to shake when opened. I can take a photo but the icons shake like I am moving the camera around. I checked the setting for keeping it steady. Also, a random camera clicking sound when turning the phone off or shortly afterwards.  Could it be an internal gyroscope...

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - DROID RAZR M by MOTOROLA / Luge™ by Motorola
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
How do I add contact photos from the gallery and files?
[Community]
How can I get the option back to add contacts photos from the files or gallery?

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on The MORE EverythingSM Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - DROID RAZR M by MOTOROLA / Luge™ by Motorola
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Check for Water Damage - Motorola
[Device-Specific Instructions]
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.

Device Settings

System Select - Android™
[Device-Specific Instructions]
Accelerometer Rotation - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
DROID RAZR M by MOTOROLA Simulator: Access Settings
[Interactive Simulation]
Discover how to access settingson your DROID RAZR M by MOTOROLA Smartphone.
DROID RAZR M by MOTOROLA Simulator: Changing the Ringtone
[Interactive Simulation]
Explore how to change the ringtone on your Droid Razr M Smartphone.
DROID RAZR M by MOTOROLA Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security on your DROID RAZR M by MOTOROLA Smartphone.
DROID RAZR M by MOTOROLA Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Droid Razr M to silent.
How do I delete music and videos?
[Community]
I have a video and songs I want to delete from my phone.
How do I get my device to start up?
[Community]
This morning my Motorola Razr was not responding to my touch, so I powered it off. I waited a few minutes, then I powered it back on, but it won't go past the red core design. Anybody have any suggestions of what I can do to get my phone back in working mode?
How do I recover deleted videos if my device has been backed up?
[Community]
My hubby recently bought himself a new phone and gave me his old Droid Razr - I personalized the phone with my info but never did a backup - I'm assuming he did backup his info at some point. Here's the issue: I was using my phone last night, everything was a-ok, I plugged it in to charge and went...
The voice input microphone is missing from my keyboard. How do I find it?
[Community]
I seem to missing the voice microphone from my input keyboard.  I'm using the standard keyboard that comes with the phone.  I have tried, and removed, a few third party keyboards but reverted back to the standard keyboard.  The microphone icon that is supposed to be in the lower left next...
Why won't my device do anything in emergency mode?
[Community]
I can't get my phone to do anything it is in emergency mode.  Help!!

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Remove a Gmail™ Account - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Corporate Email Account (Exchange ActiveSync®) - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Current Location (Google Maps™)
[Device-Specific Instructions]
Location Mode - Android™
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Add Layers (Google Maps™)
[Device-Specific Instructions]

Gestures & Motions

Gestures (Google Maps™)
[Device-Specific Instructions]

Home Screen

Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
DROID RAZR M by Motorola Widgets
[Video]
Watch this video to learn how to use widgets to access information directly without having to open an app on your DROID RAZR M by Motorola.
Length: 1:13
DROID RAZR M by Motorola Home Screens
[Video]
Watch this video to learn how to customize your home screens by adding apps and widgets on your DROID RAZR M by Motorola.
Length: 1:01
DROID RAZR M by Motorola Folders
[Video]
Watch this video to learn how to maximize your home screen space by creating folders to hold your apps on your DROID RAZR M by Motorola.
Length: 1:07
DROID RAZR M by MOTOROLA Simulator: Adding a Home Screen Page
[Interactive Simulation]
An interactive guide for adding a home screen while using your Droid Razr M.
DROID RAZR M by MOTOROLA Simulator: Creating a Folder
[Interactive Simulation]
An interactive guide on how to create a folder on your DROID RAZR M Smartphone.
How can I get apps to display on my home screen?
[Community]
my home screen is blank and no apps are on the screen, how can i reset this?  It is responding to touch but there is nothing there and i can get to the settings by swiping from top down.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Clear Temporary Internet Files - DROID RAZR M by MOTOROLA / LUGE™ by Motorola
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
DROID RAZR M by Motorola With Google Chrome™ for Android™
[Video]
Watch this video to learn how to browse the web with Google Chrome™ for Android™ on your DROID RAZR M by Motorola.
Length: 1:12
Reboot the Router
[Device-Specific Instructions]
Browser Cookies On/Off - DROID RAZR M by MOTOROLA / Luge™ by Motorola
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your DROID RAZR M by MOTOROLA / LUGE by Motorola, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
JavaScript Settings - DROID RAZR M by MOTOROLA / Luge™ by Motorola
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your DROID RAZR M by MOTOROLA / LUGE by Motorola, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
DROID RAZR M by MOTOROLA Simulator: Locking and Unlocking the Phone
[Interactive Simulation]
Discover how to use the security features to lock and unlock your Droid Razr M Smartphone.

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Transfer Music Files to the Device - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Music Files from the Device - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Navigating & Multitasking

DROID RAZR M by MOTOROLA Simulator: Clearing Notifications
[Interactive Simulation]
Explore how to clear notifications on your Droid Razr M Smartphone.
DROID RAZR M by MOTOROLA Simulator: Getting Around on Your Device
[Interactive Simulation]
An interactive map of the most important features of your Droid Razr M Smartphone.

Near Field Communication (NFC)

DROID RAZR M by Motorola Sharing With NFC
[Video]
Share content with other NFC enabled phones buy just tapping them together. Watch this video to learn how with your DROID RAZR M by Motorola.
Length: 0:46
DROID RAZR M by Motorola Reading NFC Tags
[Video]
Watch this video to use your DROID RAZR M by Motorola to read NFC tags found on posters, ads and stores with just a tap.
Length: 0:32

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Software Update: DROID RAZR M by MOTOROLA
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your DROID RAZR M by MOTOROLA.
Factory Data Reset (Powered On) - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
Factory Data Reset (Powered Off) - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
Factory Data Reset (Powered On) - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
DROID RAZR M by Motorola Software Enhancements
[Video]
Watch this video to learn about the latest software enhancements for your DROID RAZR M by Motorola.
Length: 1:21
Can you stop automatic updates of various apps, and instead be asked if you want to update the app?
[Community]
razar12 asked Verizon Wireless: Q: Can you stop automatic updates of various apps, and instead be asked if you want to update the app? A: Yes - go to Google Play Store app and select the Settings button. Under "Auto-update apps," select the "Do not auto-update apps" option.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
DROID RAZR M by Motorola SIM and SD Card Slot
[Video]
Watch this video to learn how to use the insertion tool to open the microSIM and SD card slot.
Length: 0:31
Insert the SIM Card - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Remove the SIM Card - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
DROID RAZR M by Motorola Simulator: Inserting a SIM Card
[Interactive Simulation]
Discover how to install a SIM card on your DROID RAZR M by Motorola Smartphone.
DROID RAZR M by Motorola Simulator: Removing a SIM Card
[Interactive Simulation]
Learn how to remove a SIM card on your DROID RAZR M by Motorola Smartphone.
How do I unblock my sim card PUK when the pin doesn't work ?
[Community]
I tried to put security lock on phone and now I'm locked out. The default pin and unblock key (PUK) doesn't work.
Will I be able to use my device in London and Paris?
[Community]
I am traveling to London and Paris in May and want to use my phone if needed.  Do I need to do anything before I leave (call Verizon Customer Service or enter a code of some kind)?  I plan to use the phone only in airplane mode unless there is an emergency.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
How To Use Verizon Messages
[Video]
Watch this video to learn how to customize messages, use Integrated Messaging on your phone, tablet and computer and take picture messaging to the next level with Verizon Messages.
Length: 4:03
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Motorola Connect - Android
[Device-Specific Instructions]
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Picture / Video Messaging email address
[Device-Specific Instructions]
Can I retrieve deleted text messages?
[Community]
I ACCIDENTALLY deleted my text messages on my Droid Razr M, is there a way to retrieve them? I think it is so ridiculous that there isn't more steps involved in deleting messages. My finger accidentally hit the trash button and it erased ALL of my messages from someone that was really important to me....
DROID RAZR M by MOTOROLA Simulator: Ignoring a Call and Sending a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message on your Droid Razr M Smartphone.
Droid Razr always shows "message not received" on group messages?
[Community]
Whenever a group message is received I always get a message not received and have to download it, why is that?
How do I create a group list?
[Community]
     is there any way to create a group list within Text Messaging? I would like to be able to create prepared lists instead of typing each name each time. thanks
How do I forward text messages?
[Community]
just got a Droid Razr M . How do I forward Text messages  ?
How do I move texts from my old device to my new one?
[Community]
Just replaced my Droid Razr with a new one. Can I move my texts from the old phone to the new one? If so, how?I don't have an sd card installed. Thanks
I want to block text ringtones from a specific number at night. How do I do this?
[Community]
How do I block ringtones for a specific number at night? I have  Motorola Razr HD

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
How do I get my device to start up?
[Community]
Moto droid razr, over a year with it now. Ran out of battery yesterday and when try to turn it on (after some minutes plugged in) the dreadful red eye came out.I did a soft reset and ended up in the red eye again.I wiped the cache partition and rebooted it, red eye again.I did a factory reset and rebooted...
Where can I find the ESN number if I don't currently have my device?
[Community]
I need the ESN number and don't have the phone, where else can I find it?

Transfer Content to/from Device

Back Up & Transfer Content Between Devices
[General Information]
Learn the simple way to back up and transfer content with Verizon Cloud and find out about other options.
Transfer Pictures or Videos from the Device - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Media Share - Android™
[Device-Specific Instructions]
Transfer Music Files to the Device - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Music Files from the Device - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Pictures or Videos to the Device - DROID RAZR M by MOTOROLA / LUGE by Motorola
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Visual & Hearing Accessibility

Wallpapers/Theme

DROID RAZR M by MOTOROLA Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the wallpaper on your DROID RAZR M Smartphone.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
How do I get my device to connect to our home wi-fi?
[Community]
We have a Razr Maxx.  A few months back the wifi would not connect only at our home.  Outside, it would connect to other available wifi resources.  We contacted Verizon.  They say contact our ISP..We have a DSL line with HawaiianTel.  They walk us through the whole modem/wireless...
How do I save the router password on my Razr M?
[Community]
how do I save router password on razor m rather than constantly having to re-enter it?
Why can't I connect via wi-fi?
[Community]
I am trying to use Wi-Fi connection and not my mobile data but when I connect and try to enter a site (such as Google search or Facebook), I cannot connect.  Another thing is that when I'm usually connected properly, Wi-Fi is shown in blue but now it isn't.  What is going on?

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