Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Microsoft Lumia 735
Samsung Galaxy S® 4
Apple® iPhone® 5s
Samsung Galaxy S® 6
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Apple® iPad® 2
Apple® iPhone® 5
Apple® iPhone® 4s
Droid Turbo by Motorola
Samsung Galaxy Note® 4
Verizon Ellipsis™ 7
LG G3
Apple® iPhone® 4
Samsung Galaxy S® III
Ellipsis™ 8
Samsung Galaxy Core Prime™
Samsung Galaxy S® 6 edge
Samsung Galaxy Note® 3
LG G2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Verizon Ellipsis™ Jetpack®
DROID ULTRA by MOTOROLA
DROID RAZR M by MOTOROLA
Droid Turbo in Ballistic Nylon
Samsung Network Extender
Samsung Convoy™ 3
DROID MINI by MOTOROLA
LG G Pad 8.3 LTE
LG Extravert™ 2
Jetpack® MiFi® 6620L
HTC One® (M8)
Sony Xperia® Z3v
LG Revere® 3
LG Cosmos™ 3
LG G4™
Brigadier™ by Kyocera
Pantech 4G LTE Global USB Modem UML290
Casio G'zOne Commando® 4G LTE
Moto X™ by Motorola
Samsung Galaxy Note® II
Galaxy Note® Edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Nokia Lumia 928
Verizon Wireless Home Phone
Moto X™ (2nd Gen.)
DROID RAZR MAXX HD by MOTOROLA
Samsung Gusto® 3
Samsung Galaxy S® 4 mini
Casio G'zOne Ravine® 2
LG G Vista
HTC One®
Samsung Brightside™
Verizon 4G LTE Broadband Router with Voice
Casio G'zOne Commando®
LG Optimus Exceed™ 2
DROID RAZR by MOTOROLA
Lucid™3 by LG
DuraXV
Nokia Lumia 822
G Pad™ 7.0 LTE
Gear S®
Moto G™ by Motorola
Nokia Lumia Icon
DROID DNA by HTC
Samsung Galaxy S® III mini
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG Exalt™
HTC One M9
Samsung Intensity® II
Samsung Convoy™ 2
Samsung Intensity® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Transpyre™ Prepaid
Ellipsis™ Jetpack® MHS800L
Nexus 6™
Verizon 4G LTE USB Modem UML295
DROID RAZR MAXX by MOTOROLA
Samsung Galaxy Tab® 4 (10.1)
Moto E™ Prepaid
DROID RAZR HD by MOTOROLA
GizmoPal™
LG Cosmos™ 2
BlackBerry® Z10 smartphone
BlackBerry® Bold™ 9930 smartphone
Verizon 4G LTE USB Modem 551L
HTC One® (M8) for Windows®
LG Octane™
HTC One® remix
LG Optimus Zone™ 2 Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG Revere®
Samsung Illusion™
iPad® Air 2
Samsung Gusto® 2
Blackberry Classic
Lucid™2 by LG
Windows Phone 8X by HTC
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LTE Internet (Installed)
DROID 4 by MOTOROLA
Lucid™ by LG
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
LG Revere® 2
HTC Desire® 612
Samsung Convoy™
LG enV®3
Enact™ by LG
Hydro ELITE by KYOCERA
G Pad™ 10.1 LTE
Samsung Haven™
DROID BIONIC by MOTOROLA
Samsung Galaxy Stellar™
Galaxy Nexus by Samsung
BlackBerry® Z30 smartphone
Pantech Perception™
Samsung Galaxy J1™ Prepaid
Apple® iPad® Air™
DROID INCREDIBLE 2 by HTC
LG Cosmos™
Verizon Wireless AirCard® 595
Samsung Galaxy Tab® 2 (7.0)
HTC One® max
iPad® mini 3
Samsung Gusto®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
BlackBerry® Q10 smartphone
Apple® iPad® mini
Samsung Galaxy™ Stratosphere™ II
Casio G'zOne Ravine®
LG Extravert™
Verizon 4G LTE Broadband Router
DROID INCREDIBLE 4G LTE by HTC
Verizon SureResponse®
Google Nexus 7
DROID X2 by MOTOROLA
Samsung Galaxy Tab® 4 (8.0)
Samsung SCH-u340
Samsung Galaxy Tab® 2 (10.1)
DROID X by MOTOROLA
Samsung Galaxy Tab®
Luge™ by Motorola Prepaid
Samsung Galaxy™ Stratosphere™
Spectrum™ 2 by LG
Samsung ATIV SE™
Samsung Galaxy Tab® S
Samsung Knack™
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
LG Accolade™
DROID 3 by MOTOROLA
LG 4G LTE USB Modem VL600
Samsung Galaxy Note® Pro
THUNDERBOLT™ by HTC
Pantech Jest™ 2
DROID Eris by HTC
Motorola Barrage™
LG VX8300
Apple® iPad® with Wi-Fi + 4G
Verizon MiFi™2200 Intelligent Mobile Hotspot
BlackBerry® Bold 9650 smartphone
LG G Pad™ X8.3
Motorola MOTO™ W755
Samsung Intensity®
LG enV®2
DROID by MOTOROLA
LG Cosmos™ Touch
Moto X™ - Designed by You
LG enV® TOUCH
Samsung Galaxy Legend™
Lancet™
Apple® iPad® with Retina display
Pantech Hotshot™
Samsung Fascinate™
Moto X™ - Designed by You (2nd Generation)
HTC Rezound™
DROID CHARGE by SAMSUNG
Samsung Alias™ 2
LG Optimus Exceed™ Prepaid
Pantech Breakout™
DROID INCREDIBLE by HTC
Nokia 2366i
Motorola XOOM™ 4G LTE
LG Migosm
LG VX5500
Verizon Wireless USB760 Modem
Casio G'zOne Boulder®
Intuition™ by LG
Apple® iPad® mini with Retina display
Samsung Galaxy Note® 10.1 2014 Edition
BlackBerry® Bold™ 9930 smartphone without camera
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Marauder™
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1
HTC Rhyme™
Motorola RAZR V3m
LG VX8360
Samsung Galaxy Tab® (10.1)
Verizon Wireless AirCard® 595U USB Modem
Nokia 6256i
LG VX5400
Casio G'zOne Brigade®
Samsung ATIV Odyssey™
Samsung Alias™
Sony Xperia® Z2
Nokia Lumia 2520
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Samsung Smooth™
DROID 2 GLOBAL by MOTOROLA
LG Optimus Zone™
BlackBerry® Storm2™ 9550 smartphone Prepaid
Pantech PN-215
Spectrum™ by LG
Samsung Galaxy Tab® 4
BlackBerry® Curve™ 9330 smartphone
Motorola W385
Dell™ Vostro™ V13 Laptop
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® (7.7)
Verizon Wireless UM175 USB Modem
BlackBerry® Tour™ 9630 smartphone
Revolution™ by LG
LG Chocolate® Touch
Pantech Crux™
LG Ally™
Apple® iPad®
Pantech Caper™ Prepaid
Motorola RAZR V3m in Gray
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Reality™
DROID 2 by MOTOROLA
Verizon Wireless USB720 Modem
LG Enlighten®
LG Dare™
Verizon Converged VOIP Device
Blackberry Classic Non-Camera
LG Vortex™
Samsung SCH-u410
Sony Xperia® PLAY
Casio G'zOne Ravine® 2 Non-Camera
LG VX8350
BlackBerry® Curve™ 8330 smartphone
Motorola Adventure™ V750
Verizon Wireless CDM8975
Delphi Connect
Verizon Wireless Escapade®
Casio EXILIM
HTC Trophy™
DROID PRO by MOTOROLA
BlackBerry® Torch™ 9850 smartphone
Motorola MOTO™ VU204
Verizon Wireless G'zOne Type-S
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-u430
BlackBerry® 8830 World Edition smartphone
Samsung Galaxy Camera®
Samsung Zeal™
HP® Mini 1151NR Netbook
LG VX5200
LG enV®
Samsung Omnia® II
Sierra Wireless AirCard® 580
LG Voyager™
Sierra Wireless AirCard® 555D
LG Chocolate® 3
Samsung SCH-a650
Samsung Juke
Motorola Entice™
DROID XYBOARD 10.1 by MOTOROLA
Pantech PN-210
BlackBerry® Curve™ 8530 smartphone
Sharp KIN™ ONE
Nokia 6015i Prepaid
Motorola MOTOKRZR K1m
Samsung SCH-u540
Verizon Wireless Razzle™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a930
Verizon Wireless PC5750 PC Card
Motorola W315
LG VX8700
Jest™
Verizon Wireless CDM8950
LG VX8100
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
LG Chocolate®
Motorola Rival™
LG Versa™
Verizon Wireless Adamant™
Nokia 2705 Shade™ Non-Camera
Verizon Wireless UM150 USB Modem
DROID XYBOARD 8.2 by MOTOROLA
LG VX6100
Motorola V325i
Samsung Gem™
Kyocera KWC 2325
Samsung Rogue™
LG Fathom®
Samsung Continuum™
Verizon Wireless Salute™
LG VX5300
Motorola RAZR V3c
Nokia 7205 Intrigue™
Nokia 7705 Twist™
Verizon Wireless USB727 Modem
Motorola DEVOUR™ with MOTOBLUR™
Motorola XOOM™
HP® Pavilion dm1-3010nr Notebook
Samsung Trance™
Samsung Gleam®
LG V
Motorola V325
Kyocera 7135 Smartphone
Samsung Renown™
Samsung Glyde™
DROID R2D2 by MOTOROLA
LG VX3300
Nokia 6205
Gateway® LT2016u Netbook
LG Glance™
G'zOne Boulder™ Black and Silver
LG VX3200
Compaq® Mini CQ10-688nr Netbook
Samsung SCH-a870
LG Clout™
Motorola MOTO Q™ 9c
Samsung i700 Pocket PC
LG VX4650
BlackBerry® Curve™ 9310 smartphone
Samsung SCH-a950
Sharp KIN™ TWO
Pantech PN-820
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon AD3700 Global USB Modem
Motorola MOTO™ Z6cx World Edition without Camera
LG VX4500
Motorola V60s
Motorola V65p
Motorola E815
Samsung SCH-a850
SCH-u410 Prepaid
Kyocera KX414
HTC® Ozone™ with TALKS™ for Verizon Wireless
LG VX6000
Nokia 2705 Shade™
HP® Mini 311-1037NR Netbook
HP® Mini 210-1076NR Netbook
Samsung SCH-a670
Samsung FlipShot®
HTC Merge®
Samsung Omnia®
HTC Apache XV6700
Samsung Sway™
Verizon Wireless Blitz® Prepaid
LG VX9400
Motorola CITRUS™
Kyocera K323
Kyocera KPC650
Samsung SCH-u550
Verizon Wireless USB1000 Global USB Modem
Nokia 2605 Mirage
Verizon Wireless V620
Sharp KIN™ TWOm
Nokia 6236i
Verizon Wireless V740 ExpressCard
Verizon Wireless PN-300
Motorola MOTORIZR Z6tv
Motorola MOTO™ Z6c World Edition
Nokia 3589i
Kyocera KX444
Verizon Wireless U630 PC Card
Motorola Rapture™ VU30
Motorola V710
Samsung SCH-a990
LG VENUS™
Kyocera SE47
Samsung i600 Smartphone
Nokia 2128i
Samsung SCH-a890
Samsung SCH-i830
Nokia 6315i
Motorola MOTO Q™ music 9m
Verizon Wireless XV6600 without Camera
Samsung SCH-a310
BlackBerry® 7250
Samsung SCH-i760
LG VX10
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
BlackBerry® 7750
Samsung SCH-a610
HP® Mini 110-3098NR Netbook
Motorola T730
Kyocera KWC 2325 Prepaid
Nokia 6215i
HTC Touch Pro™
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola V276
Samsung SCH-a630
Verizon Wireless CDM 7075
Motorola V276 Prepaid
Kyocera KX1v
Motorola T720
Samsung SCH-n330
Motorola Krave™ ZN4
Motorola Q™
Motorola V325xi
Samsung Saga™
Motorola C333
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Samsung N150 Netbook
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG Chocolate®
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Verizon Wireless V640
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung SCH-i730
Motorola MOTOSLVR L7C
LG VX4700
Samsung SCH-a970
Lumia 2520 Prepaid

Activation & Initial Setup

Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
Getting Started With Your New Verizon Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 4:01
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 2:59
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:38
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Verizon Cloud Content Transfer For Current Customers
[Video]
Verizon customers with a new device can easily copy contacts, photos, music and more from the old device with Verizon Cloud Content Transfer. See the steps in this video.
Length: 2:44
Verizon Cloud Content Transfer For New Customers
[Video]
As a new customer, you can easily copy contacts, photos, music and more from your old device with Verizon Cloud Content Transfer. Watch this video to learn how.
Length: 3:05
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.

Battery & Power

Battery Issues - Battery Life
[Device-Specific Instructions]
Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Soft Reset - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.

Bluetooth

Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Using the Bluetooth Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...

Calling & Dialing

Call and Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Place a Conference Call from Device
[Device-Specific Instructions]
Placing an International Call
[Device-Specific Instructions]
Turn Call Forwarding On/Off from Device
[Device-Specific Instructions]
This provides instructions to start/stop forwarding calls to another number. This may also help if you can't receive calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Camera, Photos & Videos

DROID RAZR MAXX by Motorola Taking and Sharing Screenshots
[Video]
Take and Share Screenshots On Your DROID RAZR MAXX HD by Motorola
Length: 0:45
Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Pictures or Videos from the Device - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Pictures or Videos to the Device - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Using Media on Your Smartphone and Tablet
[Video]
Learn tips for using and storing media on your Verizon Wireless device.
Length: 3:05

Contacts

Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.

Data

Data Roaming - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
This helps when you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may...
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Turn Off/On Facebook Video Auto Play
[Device-Specific Instructions]

Device ID & Info

Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.

Email/Gmail

Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name / password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Gmail™ Account - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Corporate Email Account (Exchange ActiveSync®) - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail Password - Android™
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.

Google Backup & restore

GPS & Location Based Services

Add Layers (Google Maps™)
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Current Location (Google Maps™)
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
Location Mode - Android™
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.

Home Screen

DROID RAZR MAXX by Motorola Home Screen Tips
[Video]
Set Up Home Screens On Your DROID RAZR MAXX HD by Motorola
Length: 0:58
DROID RAZR MAXX by Motorola Using Home Screen Folders
[Video]
Home Screen Folders On Your DROID RAZR MAXX HD by Motorola
Length: 1:01
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]

Internet & Web Browser

Browser Cookies On/Off - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your DROID RAZR HD / RAZR MAXX HD by MOTOROLA, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Clear Temporary Internet Files - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
If you are having trouble connecting to the Internet or a web page won't display on your DROID RAZR HD / RAZR MAXX HD by MOTOROLA, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
DROID RAZR MAXX by Motorola Web Browsing
[Video]
Browse with Google Chrome for Android On Your DROID RAZR MAXX HD by Motorola
Length: 1:12
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
JavaScript Settings - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your DROID RAZR HD / RAZR MAXX HD by MOTOROLA, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you...
View Browser History - Android™
[Device-Specific Instructions]

Keyboard

DROID RAZR MAXX by Motorola Using Your Voice to Type
[Video]
Use Voice Typing On Your DROID RAZR MAXX HD by Motorola
Length: 1:22

Language

Asian Language FAQs
[FAQs]
Learn about using Asian languages on BlackBerry® and Android™ smartphones.
Asian Language Support on Select Smartphones/Tablets
[General Information]
Asian Language Support on Select Smartphones/Tablets

Memory/Storage

Clear Temporary Internet Files - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
If you are having trouble connecting to the Internet or a web page won't display on your DROID RAZR HD / RAZR MAXX HD by MOTOROLA, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Memory Card Formatting
[Device-Specific Instructions]
My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
Using Media on Your Smartphone and Tablet
[Video]
Learn tips for using and storing media on your Verizon Wireless device.
Length: 3:05
View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Transfer Music Files to the Device - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Using Media on Your Smartphone and Tablet
[Video]
Learn tips for using and storing media on your Verizon Wireless device.
Length: 3:05

Navigating & Multitasking

DROID RAZR MAXX by Motorola Managing Content
[Video]
Manage Content On Your DROID RAZR MAXX HD by Motorola
Length: 1:57

Near Field Communication (NFC)

DROID RAZR MAXX by Motorola NFC
[Video]
Share with NFC On Your DROID RAZR MAXX HD by Motorola
Length: 0:46
DROID RAZR MAXX by Motorola Reading NFC Tags
[Video]
Read NFC Tags On Your DROID RAZR MAXX HD by Motorola
Length: 0:35

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
DROID RAZR MAXX by Motorola Ice Cream Sandwich Features
[Video]
Learn about Software Enhancements On Your DROID RAZR MAXX HD by Motorola
Length: 1:17
Software Update: DROID RAZR HD by MOTOROLA and DROID RAZR MAXX HD by MOTOROLA
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your DROID RAZR HD or DROID RAZR MAXX HD.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
4G SIM Information
[General Information]
4G SIM Information
DROID RAZR MAXX by Motorola SIM and SD Cards
[Video]
Open Micro SIMSD Card On Your DROID RAZR MAXX HD by Motorola
Length: 0:33
Insert the SIM Card - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove the SIM Card - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...

Sounds, Volume & Audio

Volume Controls - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How To Use Verizon Messages
[Video]
Watch this video to learn how to customize messages, use Integrated Messaging on your phone, tablet and computer and take picture messaging to the next level with Verizon Messages.
Length: 3:05
Motorola Connect - Android
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Tips, Tricks & Shortcuts

Access Menus with Long Press - Android™
[Device-Specific Instructions]
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.

Transfer Content to/from Device

How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Transfer Music Files to the Device - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Pictures or Videos from the Device - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Pictures or Videos to the Device - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Visual & Hearing Accessibility

Wallpapers/Theme

Wi-Fi & Network

Mobile HotSpot On/Off - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you’re having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you’re having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through...
Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Wi-Fi On/Off - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

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