Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Samsung Galaxy S® 6
Apple® iPhone® 5s
Apple® iPad® 2
Samsung Convoy™ 3
Apple® iPhone® 6s
Samsung Galaxy S® 4
Verizon Ellipsis® 8
Samsung Galaxy S7
Apple® iPhone® SE
Apple® iPhone® 5c
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Samsung Galaxy S7 edge
DROID MAXX by MOTOROLA
Samsung Galaxy Core Prime™
Verizon Ellipsis™ Jetpack®
Apple® iPhone® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Network Extender
Apple® iPhone® 4s
Verizon Ellipsis™ 7
LG G3
Apple® iPhone® 4
Droid Turbo in Ballistic Nylon
LG G4™
Samsung Galaxy S® 6 edge
Droid Turbo by Motorola
Samsung Galaxy S6 edge +
Samsung Galaxy S® III
DROID MINI by MOTOROLA
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy Note® 3
LG Revere® 3
DROID MAXX 2
LG G2
LG Cosmos™ 3
Brigadier™ by Kyocera
Verizon 4G LTE Broadband Router with Voice
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG G5™
DROID RAZR M by MOTOROLA
HTC One® (M8)
LG G Vista
Samsung Galaxy J1™ Prepaid
Verizon Wireless Home Phone
LG Extravert™ 2
Samsung Gusto® 3
Verizon MiFi® 4G LTE Global USB Modem U620L
HTC Desire® 526
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Casio G'zOne Commando®
Pantech 4G LTE Global USB Modem UML290
LG V10™
Gear S2
Ellipsis™ Jetpack® MHS800L
DROID ULTRA by MOTOROLA
iPad® Pro
Casio G'zOne Commando® 4G LTE
LG G Pad 8.3 LTE
DuraXV
hum by Verizon
LG K4™ LTE
Casio G'zOne Ravine® 2
HTC Desire® 626
Verizon Ellipsis® 10
Verizon 4G LTE USB Modem 551L
Moto X™ (2nd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Moto E™ Prepaid
Moto X™ by Motorola
Sony Xperia® Z3v
Samsung Galaxy Note® II
Samsung Galaxy S® 4 mini
Nexus 6
HTC One M9
Verizon 4G LTE USB Modem UML295
Galaxy Note® Edge
LG Optimus Zone™ 2 Prepaid
Transpyre™ Prepaid
DROID TURBO 2 - Designed by You
GizmoPal™
Gear S®
Microsoft Lumia 735
Moto G™ by Motorola
Nokia Lumia 928
Watch Urbane™ 2nd Edition LTE
Samsung Convoy™ 2
LG G Pad™ X8.3
HTC One®
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Brightside™
Verizon 4G LTE Broadband Router
Samsung Gusto® 2
LG Exalt™
LG Optimus Zone™ 3 Prepaid
BlackBerry® Bold™ 9930 smartphone
Samsung Convoy® 4
Nokia Lumia 822
Samsung Intensity™ II
LG Optimus Exceed™ 2
Verizon Wireless AirCard® 595
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
DROID INCREDIBLE 4G LTE by HTC
iPad® Air 2
DROID RAZR MAXX HD by MOTOROLA
Samsung Galaxy S® III mini
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Nokia Lumia Icon
DROID RAZR by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy Tab® 2 (7.0)
Blackberry Classic
LG Revere®
Samsung Intensity™ III
LG Cosmos™ 2
Apple® iPad® Air™
Lucid™3 by LG
GizmoPal® 2 by LG
LG Octane™
PRIV™ by Blackberry®
Verizon SureResponse®
Lancet™ for Android™
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Lancet™
LG Revere® 2
G Pad™ 10.1 LTE
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy Tab S2
HTC One® (M8) for Windows®
G Pad™ 7.0 LTE
LG Terra™
Apple® iPad® with Wi-Fi + 4G
DROID RAZR MAXX by MOTOROLA
DROID DNA by HTC
GizmoGadget™ by LG
LTE Internet (Installed)
LG Accolade™
Apple® iPad® mini
Samsung Convoy™
LG enV®3
DROID RAZR HD by MOTOROLA
Samsung Galaxy Tab® 4 (10.1)
Kyocera DuraXV+
LG Exalt™II
iPad Pro™ (9.7-inch)
BlackBerry® Z10 smartphone
Samsung Gusto®
Apple® iPad® mini with Retina display
DROID BIONIC by MOTOROLA
Enact™ by LG
Google Nexus 7
LG Cosmos™
Samsung Galaxy Tab® 2 (10.1)
DROID 4 by MOTOROLA
Samsung Galaxy Tab®
DROID by MOTOROLA
HTC One® remix
HTC Desire® 612
Samsung Galaxy Stellar™
BlackBerry® Q10 smartphone
HTC One® max
Verizon Wireless USB760 Modem
Casio G'zOne Ravine®
Apple® iPad® with Retina display
Samsung Galaxy™ Stratosphere™ II
Samsung Illusion™
Galaxy Nexus by Samsung
DROID 3 by MOTOROLA
DROID INCREDIBLE 2 by HTC
Motorola RAZR V3m
Lucid™ by LG
LG Extravert™
LG 4G LTE USB Modem VL600
BlackBerry® Z30 smartphone
Samsung Haven™
Hydro ELITE by KYOCERA
Moto X™ - Designed by You (2nd Generation)
DROID X2 by MOTOROLA
LG VX8300
Samsung Galaxy Tab® 4 (8.0)
Microsoft Surface 3
Galaxy Tab E (8.0)
Motorola Barrage™
Lucid™2 by LG
Motorola MOTO™ W755
Ellipsis® Kids
Windows Phone 8X by HTC
iPad® mini 4
BlackBerry® Bold 9650 smartphone
Galaxy Tab E
LG enV®2
Pantech Perception™
LG enV® TOUCH
Moto X™ - Designed by You
Samsung Fascinate™
Casio G'zOne Boulder®
LG Optimus Zone™
DROID X by MOTOROLA
Samsung Intensity™
Samsung Alias™ 2
Delphi Connect with 4G LTE Mobile Hotspot
LG VX5500
Pantech Breakout™
Samsung Knack™
Samsung Galaxy Tab® S
LG Vortex™
Motorola XOOM™ 4G LTE
Samsung Galaxy Note® Pro
Samsung Galaxy Note® 10.1
Samsung Galaxy Tab® (10.1)
Verizon MiFi™2200 Intelligent Mobile Hotspot
Pantech Hotshot™
Sony Xperia® Z2
Pantech Jest™ 2
LG Cosmos™ Touch
iPad® mini 3
Spectrum™ 2 by LG
Samsung Smooth™
Samsung Galaxy™ Stratosphere™
LG Migosm
Samsung Gear S2 classic
THUNDERBOLT™ by HTC
DROID CHARGE by SAMSUNG
Casio G'zOne Brigade®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Verizon Converged VOIP Device
Samsung ATIV SE™
LG VX5400
LG VX8360
Samsung Galaxy Note® 10.1 2014 Edition
Intuition™ by LG
BlackBerry® Bold™ 9930 smartphone without camera
Delphi Connect
Samsung Galaxy Legend™
Samsung ATIV Odyssey™
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Tour™ 9630 smartphone
DROID 2 GLOBAL by MOTOROLA
Dell™ Vostro™ V13 Laptop
Nokia Lumia 2520
Verizon Wireless AirCard® 595U USB Modem
Luge™ by Motorola Prepaid
Pantech Marauder™
Casio G'zOne Rock™
Samsung SCH-u340
Verizon Wireless UM175 USB Modem
DROID INCREDIBLE by HTC
Samsung Galaxy Camera®
Samsung Galaxy View
DROID 2 by MOTOROLA
Motorola W385
HTC Rhyme™
BlackBerry® Pearl™ Flip 8230 smartphone
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
LG VX8350
BlackBerry® Curve™ 8330 smartphone
BlackBerry® Storm2™ 9550 smartphone Prepaid
Verizon Wireless USB720 Modem
HTC Rezound™
Samsung SCH-u410
Revolution™ by LG
BlackBerry® Curve™ 8530 smartphone
LG Chocolate® Touch
Samsung Galaxy Tab® (7.7)
HTC Trophy™
Verizon Wireless Escapade®
Samsung Reality™
Motorola Adventure™ V750
Samsung Juke
LG Voyager™
Motorola MOTO™ VU204
Spectrum™ by LG
LG Dare™
Samsung Alias™
Sony Xperia® PLAY
Pantech Caper™ Prepaid
Verizon Wireless G'zOne Type-S
Verizon Wireless CDM8975
LG Ally™
Verizon Wireless Coupe™
Casio EXILIM
LG Chocolate®
Samsung SCH-u430
LG VX5200
LG VX5300
BlackBerry® 8830 World Edition smartphone
LG Enlighten®
Pantech Crux™
BlackBerry® Torch™ 9850 smartphone
DROID PRO by MOTOROLA
BlackBerry® Curve™ 9370 smartphone
Verizon Wireless UM150 USB Modem
LG Optimus Exceed™ Prepaid
LG enV®
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB727 Modem
DROID XYBOARD 10.1 by MOTOROLA
Samsung Rogue™
Motorola MOTOKRZR K1m
Verizon Wireless PC5750 PC Card
HP® Mini 1151NR Netbook
Motorola W315
LG VX3200
DROID ERIS by HTC
Samsung Continuum™
LG VX6100
Samsung SCH-a650
G'zOne Boulder™ Black and Silver
Sharp KIN™ ONE
Motorola RAZR V3c
Samsung SCH-a930
Verizon Wireless Razzle™
Verizon Wireless V740 ExpressCard
Motorola V325
Samsung SCH-u540
LG Versa™
Samsung Omnia® II
Sierra Wireless AirCard® 555D
Samsung Zeal™
Motorola XOOM™
Nokia 2705 Shade™ Non-Camera
LG Chocolate® 3
Nokia 6015i Prepaid
Motorola MOTO™ Z6c World Edition
Motorola E815
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a870
Samsung Trance™
HP® Pavilion dm1-3010nr Notebook
Nokia 6205
Blackberry Classic Non-Camera
LG VX4650
LG VX8700
Motorola Entice™
LG Clout™
LG VX8100
Gateway® LT2016u Netbook
Samsung SCH-a850
Nokia 7205 Intrigue™
DROID XYBOARD 8.2 by MOTOROLA
Motorola Rival™
Motorola MOTO Q™ 9c
BlackBerry® Curve™ 9310 smartphone
Pantech PN-215
Samsung Gleam®
LG VX3300
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola CITRUS™
Jest™
Sierra Wireless AirCard® 580
Compaq® Mini CQ10-688nr Netbook
DROID R2D2 by MOTOROLA
Motorola V325i
Samsung N150 Netbook
Samsung SCH-a950
Verizon Wireless CDM8950
Motorola Krave™ ZN4
Nokia 2605 Mirage
Samsung FlipShot®
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-u550
LG Glance™
Motorola RAZR V3m in Gray
Verizon Wireless Salute™
Nokia 7705 Twist™
Verizon Wireless Adamant™
Motorola DEVOUR™ with MOTOBLUR™
Samsung Renown™
Samsung Gem™
Verizon Wireless PN-300
Samsung SCH-a670
Pantech PN-210
LG VENUS™
LG VX6000
LG VX4500
Samsung SCH-a310
Samsung Omnia®
Sharp KIN™ TWO
HP® Mini 210-1076NR Netbook
Nokia 2366i
Kyocera KX414
Verizon Wireless Blitz® Prepaid
Motorola Q™
Motorola MOTO™ Z6cx World Edition without Camera
HP® Mini 311-1037NR Netbook
Pantech PN-820
Verizon Wireless V620
Verizon KPC680 ExpressCard®
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola V60s
LG Fathom®
Samsung SCH-u620
Nokia 6215i
BlackBerry® 7250
Samsung SCH-i760
Kyocera KPC650
Kyocera KX1v
Motorola T720
HP® Mini 110-1046NR Netbook
HTC Merge®
LG V
Motorola MOTORAZR maxx Ve
Samsung Sway™
SCH-u410 Prepaid
Motorola V710
Sharp KIN™ TWOm
Samsung Glyde™
Nokia 3589i
Sharp KIN™ ONEm
HTC Touch Pro™
HTC Apache XV6700
Motorola V276
Verizon Wireless USB1000 Global USB Modem
Nokia 6315i
Motorola MOTORIZR Z6tv
HP® Mini 110-3098NR Netbook
Samsung SCH-a970
Verizon XU870 Global ExpressCard®
Samsung SCH-a630
Verizon Wireless CDM 7075
Motorola Rapture™ VU30
Motorola V265
Motorola V120e
Motorola V65p
Kyocera SE47
Samsung Saga™
Samsung SCH-a795
Verizon Wireless V640
Nokia 6236i
LG VX9400
Verizon AD3700 Global USB Modem
Samsung SCH-n330
Motorola C333
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung SCH-i830
Kyocera K323
Kyocera K404
Nokia 2128i
Motorola T730
Nokia 2705 Shade™
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
HTC 10™
Verizon LTE Internet and Home Phone
Motorola V325xi
BlackBerry® 7750
Samsung SCH-a610
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola T300p
Nokia 6305i
Samsung SCH-a790
LG VX2000
Samsung i600 Smartphone
Motorola V60p
Motorola C343
Samsung SCH-a990
Samsung i700 Pocket PC
Samsung SCH-a530
Nokia 2285
Samsung SCH-i730
LG VX4700
Samsung SCH-a890
Verizon Wireless U630 PC Card

Accessories

Activation & Initial Setup

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Device Replacement Program
[General Information]
See all your options for replacing your phone or tablet if it’s lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Equipment Protection Programs
[General Information]
Learn about the different insurance and protection options for your device, including monthly cost, deductable and coverage.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
How to transfer content from your old Android phone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 2:09
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:32
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
How to transfer content from your old Android phone to your new iPhone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new iPhone using Verizon Cloud in a few simple steps.
Length: 2:08
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
How to transfer content from your old iPhone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old iPhone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 2:06
Can I use my Razr Maxx with a different provider in another country?
[Community]
I'm in New Zealand for up to 2 months.  I would like to activate my phone on a service temporarily here.  Is that possible without breaking laws/ Verizon regs?

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Soft Reset - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Extend Battery Life - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
For tips on how to extend the battery life on your DROID RAZR / RAZR MAXX by MOTOROLA, view this info. It also links to content that provides instructions for adjusting settings that effect battery life. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These...
Battery Troubleshooting Basics
[Device-Specific Instructions]
Battery Overview - Motorola MOTORAZR maxx Ve
[Device-Specific Instructions]
What does a white blinking light when plugged into the wall charger indicate?
[Community]
help my phone stopped turning on and started just blinking red yesterday when plugged in. No when plugged  in it blink white what dos this mean

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
DROID MAXX by Motorola - Bluetooth® Car Kit
[PDF]
DROID MAXX by Motorola Bluetooth Car Kit Support for Verizon Wireless Subscribers.
DROID RAZR by Motorola - Bluetooth Car Kit
[PDF]
DROID RAZR by Motorola Bluetooth Car Kit Support for Verizon Wireless Subscribers.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Redial - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
DTMF - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Pictures or Videos from the Device - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google Photos
[Device-Specific Instructions]
Transfer Pictures or Videos to the Device - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you’re having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
How do I merge contacts with Facebook?
[Community]
After 4.4.2 update, contacts do not merge with any other account like facebook.  What could be the problem with this feature?

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on The MORE EverythingSM Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Data Roaming - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Conserve Data Usage - Google+
[Device-Specific Instructions]
Learn How Data is Being Used on Your Account
[Video]
The data utilization tool in My Verizon provides you with an easy to read estimate of your data usage and how it's broken out. Watch this video to learn more.
Length: 1:10

Date & Time

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Check for Water Damage - Motorola
[Device-Specific Instructions]
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.

Device Settings

System Select - Android™
[Device-Specific Instructions]
DTMF - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
Accelerometer Rotation - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Alerts - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
Can I stop message notifications from appearing on the lock screen?
[Community]
How can I stop my messages, as well as my missed calls, from showing up on the lock screen of my MAXX?
How can I prevent my Motorola Droid Razr Maxx from overheating when being used as a GPS in the car?
[Community]
@chazinmd asked @VZWSupport on twitter: Q: How can I prevent my Motorola Droid Razr Maxx from overheating when being used as a GPS in the car?  A: Charging, screen brightness, and running apps can all contribute to overheating. Try reducing screen brightness, stopping unnecessary apps,...
How do I enable USB mass storage?
[Community]
I am trying to use recovery software (Recuva) to replace deleted photos. When connecting to my laptop, I can only choose Media Device (MTP) or Camera (PTP). Recuva cannot find my phone without USB Mass Storage enabled but that option seems to no longer exist? What can I do to enable this?
How do I restart my phone?
[Community]
The phone blacked out. Is there a way to restart? Reset?

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Remove a Gmail™ Account - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Corporate Email Account (Exchange ActiveSync®) - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Current Location (Google Maps™)
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Location Mode - Android™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
Add Layers (Google Maps™)
[Device-Specific Instructions]

Gestures & Motions

Gestures (Google Maps™)
[Device-Specific Instructions]

Home Screen

Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
How do I turn off the pattern screen lock?
[Community]
I set up a pattern screen lock, but would now like to turn it ff. Can you do that?

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Clear Temporary Internet Files - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Browser Cookies On/Off - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your DROID RAZR / RAZR MAXX by MOTOROLA, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
JavaScript Settings - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How do I reset my browser tab limit?
[Community]
I cannot open a page in my browser because it states I have reached my tab limit and cannot open another until I close others.  How can I reset the tabs?

Language

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Unlock the Device - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
To lock the screen on your DROID RAZR or RAZR MAXX by MOTOROLA, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How do I turn off the pattern screen lock?
[Community]
I set up a pattern screen lock, but would now like to turn it ff. Can you do that?

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Transfer Music Files to the Device - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Music Files from the Device - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Navigating & Multitasking

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Perform a Factory Data Reset (Device Powered Off) - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), General (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard reset, you...
Perform a Factory Data Reset (Device Powered On) - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), General (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard reset, you...
Software Update: DROID RAZR by MOTOROLA and DROID RAZR MAXX by MOTOROLA
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your DROID RAZR and RAZR MAXX by MOTOROLA.
After an over-the-air system update, my Motorola Droid Razr M constantly freezes and reboots itself. How can I fix this?
[Community]
@Dverb55 asked @VZWSupport on Twitter:Q: After an over-the-air system update, my Motorola Droid Razr M constantly freezes and reboots itself. How can I fix this? A: Try placing the device in safe mode to test whether or not the problem is caused by a 3rd party application. For full instructions,...

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert the SIM Card - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
If I damaged my sim card, can I get a new one?
[Community]
I damaged my sim card while trying to remove it from motorola droid. How do i get a new one? It seems like sucha simple question...i went to verizon store they said I need an state ID to get a new one. Please advise. 4g LTE in a mortorola droid maxx ultra mega etc....  Thanks in advance

Sounds, Volume & Audio

Volume Controls - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Resolve Volume Issues
[Device-Specific Instructions]
Alerts - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
How To Use Verizon Messages
[Video]
Watch this video to learn how to customize messages, use Integrated Messaging on your phone, tablet and computer and take picture messaging to the next level with Verizon Messages.
Length: 4:03
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Motorola Connect - Android
[Device-Specific Instructions]
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Picture / Video Messaging email address
[Device-Specific Instructions]
Can I recover deleted texts?
[Community]
Can you recover deleted texts from this phone?
Can I retrieve deleted text messages?
[Community]
Is there a way to retrieve text messages that I've already deleted.
Can I save text threads on my device?
[Community]
I have been extremely happy with this phone until my area went from 3G to "4G" over a year ago. Multiple phone calls, new SIM card, and a refurbished replacement have not solved the problem. This phone is NOT a 4G phone!!! It didn't even get 4G in Phoenix AZ!!!Be all this as it may, I am being forced...
How do I add a sound to alert me when I have received a new message?
[Community]
HHow do I add a sound to alert me just when I have received a message?
How do I get my deleted text messaging app back?
[Community]
My friend's Razr Maxx somehow deleted the factory text message app and moved all of his texting to Hangouts. How can he get the app back without doing a factory reset? I can't seem to find it in the play store.
How do I get my text messaging to start working?
[Community]
Since last week my text message program hasn't been working right.  I have a Motorola Razr Maxx and never had an issue before, but late last week I started to sporadically get a pop-up that says "We're sorry, text message has stopped working".  On Friday I had to go to the Verizon store because...
How do you send a group message where the respose only comes back to the sender?
[Community]
How do you send a group message that when they respond to the message it only comes back to me the message sender?
My Droid RAZR Maxx says my text messages failed to go through even though recipients receive them multiple times. How can I fix this?
[Community]
@ofauxaffliction asked @VZWSupport on Twitter:Q: My Droid RAZR Maxx says my text messages failed to go through even though recipients receive them multiple times. How can I fix this? A: Try clearing the temporary internet files (for instructions, click here) and removing/reinserting the SIM card...

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
How do I reset my device?
[Community]
I wasn't even using the phone when it happened, and it had almost a full charge. I've tried the "power and volume" combo to get it back on to no avail. Any other suggestions?
How do I restart my phone?
[Community]
The phone blacked out. Is there a way to restart? Reset?
My device is having several different issues. How do I fix them?
[Community]
Has anyone fixed the following droid razr problems: 1. the phone won't let me answer calls, if the answering screen shows up it takes 5 rings;   2.It takes about 4 attempts to end a call, half the time I have to wait for them to hang up;   3. GPS will stop and freeze;   ...
What does a white blinking light when plugged into the wall charger indicate?
[Community]
help my phone stopped turning on and started just blinking red yesterday when plugged in. No when plugged  in it blink white what dos this mean

Transfer Content to/from Device

Transfer Pictures or Videos from the Device - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Transfer Music Files to the Device - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Pictures or Videos to the Device - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you’re having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Media Share - Android™
[Device-Specific Instructions]
Transfer Music Files from the Device - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Visual & Hearing Accessibility

How to stop phone from announcing calls?
[Community]
I pretty much have the same opinion as others about the kitkat update.  NOT happy with it at all.  How do you get the phone to quit announcing calls?  I've gone to phone/settings/caller ID readout is set to 'ring only'.  HELP!  I AM FRUSTRATED!

Wallpapers/Theme

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Wi-Fi On/Off - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Why won't my Droid Razr Maxx connect to the internet?
[Community]
I have had the Droid Razr Maxx for several years.  Recently (especially since the last update), my Droid Razr Maxx's internet connection is extremely poor and mostly non-functional.  In fact, I normally shut off the WiFi since it rarely works.  It does not function in my home or any other...

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