Select Your Device
Moto Z Droid Edition
Moto Z Force Droid Edition
Samsung Galaxy Note7
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 6s
Samsung Galaxy S® 6
Samsung Galaxy S7
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Convoy™ 3
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Note® 4
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S7 edge
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung 3G Network Extender
LG G3
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Apple® iPhone® 5
LG G4™
Verizon Ellipsis™ 7
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Jetpack® MiFi® 6620L
Apple® iPad® 2
Apple® iPhone® 4s
Apple® iPhone® 4
DROID MAXX 2
Samsung Galaxy S® 6 edge
Samsung Galaxy Note® 3
Samsung Galaxy J3 V
LG Revere® 3
Samsung Galaxy S6 edge +
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy S® III
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Brigadier™ by Kyocera
DROID MINI by MOTOROLA
Verizon MiFi® 4G LTE Global USB Modem U620L
LG Cosmos™ 3
LG G Vista
LG G2
HTC Desire® 526
Samsung 4G LTE Network Extender
Samsung Galaxy J3 (2016)
LG V10™
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Commando®
Pantech 4G LTE Global USB Modem UML290
DROID RAZR M by MOTOROLA
LG G5
LG Extravert™ 2
Verizon Wireless Home Phone
LG Optimus Zone™ 3 Prepaid
GizmoPal™
Verizon 4G LTE Broadband Router with Voice
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
DuraXV
GizmoPal® 2 by LG
HTC One® (M8)
DROID ULTRA by MOTOROLA
Gear S2
Verizon 4G LTE USB Modem 551L
Casio G'zOne Commando® 4G LTE
GizmoGadget™ by LG
LG G Pad 8.3 LTE
Casio G'zOne Ravine® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Microsoft Lumia 735
HTC One M9
LG K8 V
Galaxy Note® Edge
Verizon 4G LTE USB Modem UML295
Samsung Galaxy S® 4 mini
Samsung Galaxy Note® II
Samsung Convoy® 4
Sony Xperia® Z3v
hum by Verizon
Verizon LTE Internet and Home Phone
Verizon 4G LTE Broadband Router
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
HTC Desire® 626
Nexus 6
Nokia Lumia 928
iPad® Pro
Transpyre™ Prepaid
LG K4™ LTE
Samsung Convoy™ 2
Verizon Ellipsis® 10
Gear S®
DROID TURBO 2 - Designed by You
Verizon Wireless AirCard® 595
BlackBerry® Bold™ 9930 smartphone
Moto X™ (2nd Gen.)
Moto X™ by Motorola
Samsung Brightside™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Moto E™ Prepaid
Samsung Gusto® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Moto G™ by Motorola
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
DROID RAZR by MOTOROLA
Nokia Lumia 822
LG Terra™
iPad® Air 2
HTC One®
LG Optimus Zone™ 2 Prepaid
Samsung Intensity™ II
LG Exalt™
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
PRIV™ by Blackberry®
LTE Internet (Installed)
Blackberry Classic
LG Optimus Exceed™ 2
HTC 10™
Nokia Lumia Icon
DROID INCREDIBLE 4G LTE by HTC
Galaxy Tab E (8.0)
Lucid™3 by LG
LG Revere®
LG Cosmos™ 2
HTC One® (M8) for Windows®
Samsung Galaxy S® III mini
LG Octane™
DROID RAZR MAXX HD by MOTOROLA
Watch Urbane™ 2nd Edition LTE
Verizon SureResponse®
LG Exalt™II
Samsung Intensity™ III
Lancet™
Samsung Galaxy Tab® 2 (7.0)
Microsoft Surface 3
Lancet™ for Android™
LG Revere® 2
DROID DNA by HTC
Kyocera DuraXV+
Samsung Convoy™
LG G Pad™ X8.3
Apple® iPad® mini with Retina display
LG Accolade™
BlackBerry® Z10 smartphone
LG enV®3
HTC Desire® 530
Samsung Galaxy Tab® 4 (10.1)
Enact™ by LG
BlackBerry® Q10 smartphone
DROID RAZR MAXX by MOTOROLA
DROID RAZR HD by MOTOROLA
Samsung Galaxy Tab S2
G Pad™ 10.1 LTE
Apple® iPad® Air™
Verizon Wireless USB760 Modem
G Pad™ 7.0 LTE
Samsung Gear S2 classic
DROID by MOTOROLA
Galaxy Tab E
iPad Pro™ (9.7-inch)
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 2 (10.1)
Google Nexus 7
Hydro ELITE by KYOCERA
BlackBerry® Z30 smartphone
Samsung Gusto®
HTC One® remix
Casio G'zOne Ravine®
LG 4G LTE USB Modem VL600
Motorola RAZR V3m
BlackBerry® Bold 9650 smartphone
Ellipsis® Kids
DROID 4 by MOTOROLA
DROID BIONIC by MOTOROLA
Apple® iPad® with Wi-Fi + 4G
HTC One® max
LG Cosmos™
LG Migosm
LG VX8300
Ellipsis™ Jetpack® MHS815L
Motorola MOTO™ W755
Samsung Haven™
Pantech Breakout™
Galaxy Nexus by Samsung
Samsung Galaxy Stellar™
Samsung Illusion™
Apple® iPad® mini
LG Extravert™
Samsung Galaxy Tab® 4 (8.0)
Delphi Connect with 4G LTE Mobile Hotspot
Casio G'zOne Boulder®
HTC Desire® 612
Samsung Galaxy Tab®
Motorola Barrage™
Dell™ Vostro™ V13 Laptop
Lucid™ by LG
Pantech Hotshot™
LG Vortex™
Lucid™2 by LG
Apple® iPad® with Retina display
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® (10.1)
DROID X2 by MOTOROLA
BlackBerry® Tour™ 9630 smartphone
DROID X by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
THUNDERBOLT™ by HTC
Samsung Galaxy™ Stratosphere™ II
Verizon Converged VOIP Device
iPad® mini 4
LG VX5500
Pantech Jest™ 2
LG enV® TOUCH
Pantech Perception™
DROID 3 by MOTOROLA
Samsung Alias™ 2
Motorola XOOM™ 4G LTE
LG Cosmos™ Touch
LG enV®2
Samsung Galaxy Note® Pro
Samsung Smooth™
Samsung Intensity™
Samsung ATIV SE™
Verizon Wireless UMW190 Global USB Modem
Samsung Fascinate™
ZenPad™ Z8
Spectrum™ 2 by LG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Samsung Knack™
LG Optimus Zone™
Nokia Lumia 2520
Verizon Wireless AirCard® 595U USB Modem
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® S
Casio G'zOne Brigade®
DROID CHARGE by SAMSUNG
Windows Phone 8X by HTC
Sony Xperia® Z2
Samsung Galaxy™ Stratosphere™
Moto X™ - Designed by You (2nd Generation)
HTC Rhyme™
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Note® 10.1 2014 Edition
LG VX8360
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
iPad® mini 3
Samsung Galaxy Legend™
LG VX5400
Samsung SCH-u340
Samsung Galaxy Camera®
Samsung Galaxy Note® 10.1
Pantech Marauder™
Intuition™ by LG
Luge™ by Motorola Prepaid
Motorola W385
DROID 2 by MOTOROLA
Casio G'zOne Rock™
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Delphi Connect
HP Spectre x2
Verizon Wireless USB720 Modem
DROID 2 GLOBAL by MOTOROLA
HTC Rezound™
Verizon Wireless G'zOne Type-S
Pantech Caper™ Prepaid
Verizon Wireless UM150 USB Modem
Motorola Adventure™ V750
LG Ally™
BlackBerry® Curve™ 8330 smartphone
Nokia 2366i
BlackBerry® Storm2™ 9550 smartphone Prepaid
LG VX8350
Samsung Galaxy Tab® (7.7)
Samsung SCH-u410
Motorola MOTO™ VU204
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
LG Chocolate® Touch
BlackBerry® Curve™ 8530 smartphone
Samsung Galaxy View
LG VX5300
Revolution™ by LG
Samsung Juke
Samsung Alias™
Verizon Wireless USB727 Modem
LG Chocolate®
Spartan GoCam™
BlackBerry® Torch™ 9850 smartphone
Verizon Wireless Coupe™
Apple® iPad®
LG Voyager™
Pantech Crux™
BlackBerry® 8830 World Edition smartphone
Casio EXILIM
Samsung SCH-u430
Sony Xperia® PLAY
Spectrum™ by LG
DROID PRO by MOTOROLA
LG VX5200
G'zOne Boulder™ Black and Silver
Verizon Wireless Escapade®
HTC Trophy™
Blackberry Classic Non-Camera
Motorola E815
Samsung SCH-u540
LG Chocolate® 3
LG Enlighten®
Samsung Reality™
Verizon Wireless PC5750 PC Card
LG Optimus Exceed™ Prepaid
LG Dare™
Casio G'zOne Ravine® 2 Non-Camera
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 9370 smartphone
Samsung Continuum™
HP® Mini 1151NR Netbook
BlackBerry® Curve™ 9310 smartphone
Sharp KIN™ ONE
Samsung Omnia® II
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
LG VX6100
LG enV®
Motorola W315
Verizon Wireless CDM8975
Verizon Wireless Razzle™
Motorola MOTO™ Z6c World Edition
DROID XYBOARD 10.1 by MOTOROLA
DROID ERIS by HTC
Samsung SCH-a870
Motorola Entice™
Sharp KIN™ TWO
Nokia 7705 Twist™
Sierra Wireless AirCard® 580
Motorola XOOM™
LG Versa™
Motorola MOTO Q™ 9c
Samsung SCH-a310
Samsung Rogue™
Samsung SCH-a930
Motorola RAZR V3m in Gray
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung Gleam®
Motorola V325
LG VX8100
LG Glance™
Motorola MOTOKRZR K1m
Motorola CITRUS™
LG Clout™
HP® Pavilion dm1-3010nr Notebook
DROID XYBOARD 8.2 by MOTOROLA
LG VX8700
LG VX3200
Samsung N150 Netbook
Samsung Gem™
HP® Mini 311-1037NR Netbook
Motorola V325i
Samsung SCH-a650
Motorola RAZR V3c
LG VX4650
Verizon Wireless V740 ExpressCard
Samsung Zeal™
Samsung SCH-a670
Nokia 2705 Shade™ Non-Camera
Motorola V60s
Samsung Trance™
Pantech PN-210
LG Fathom®
HTC Apache XV6700
Nokia 6205
Gateway® LT2016u Netbook
Verizon Wireless CDM 7075
Samsung SCH-a950
LG VX3300
LG VX6000
Nokia 6015i Prepaid
Verizon Wireless Adamant™
LG VX4500
Samsung Omnia®
Samsung SCH-u620
Verizon Wireless USB1000 Global USB Modem
Pantech PN-215
Samsung Sway™
Verizon Wireless Salute™
Samsung i700 Pocket PC
Motorola DEVOUR™ with MOTOBLUR™
Samsung SCH-u550
Nokia 6315i
Motorola Krave™ ZN4
Kyocera K323
Compaq® Mini CQ10-688nr Netbook
HTC Merge®
Samsung Renown™
Nokia 7205 Intrigue™
Kyocera SE47
Nokia 6215i
LG V
DROID R2D2 by MOTOROLA
Verizon Wireless CDM8950
Samsung SCH-a850
Pantech PN-820
Samsung FlipShot®
Samsung SCH-a630
Verizon AD3700 Global USB Modem
Motorola MOTO™ Z6cx World Edition without Camera
Motorola MOTORIZR Z6tv
Nokia 2128i
LG VENUS™
Motorola V265
Jest™
Samsung SCH-a530
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Samsung SCH-i730
Nokia 2705 Shade™
Nokia 2605 Mirage
Motorola V325xi
Motorola Rival™
Motorola T730
Nokia 6236i
Verizon Wireless PN-300
Samsung SCH-n330
Motorola C333
Verizon Wireless V620
Motorola V710
Samsung SCH-a795
Motorola V60p
Nokia 3589i
Samsung SCH-a990
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX4700
HTC Touch Pro™
Motorola Rapture™ VU30
Kyocera KPC650
Motorola Q™
HP® Mini 210-1076NR Netbook
BlackBerry® 7750
Kyocera KX2
Motorola T300p
LG VX2000
Kyocera KX414
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung SCH-i760
LG VX9400
Verizon Wireless U630 PC Card
Samsung SCH-a970
Motorola V65p
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola V276
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Kyocera KX1v
Motorola T720
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
Samsung Saga™
Samsung SCH-a610
Verizon Wireless XV6600 without Camera
Kyocera K404
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Verizon KPC680 ExpressCard®
Motorola C343
Verizon Wireless V640
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
HTC Ozone™ with TALKS™ for Verizon Wireless
BlackBerry® 7250
Samsung SCH-a890
Samsung Glyde™
Samsung SCH-i830

Accessories

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
See all your options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activate a Phone You Already Own
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:09
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Turn On Android™ Device Protection
[Device-Specific Instructions]
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Can I use my Razr Maxx with a different provider in another country?
[Community]
I'm in New Zealand for up to 2 months.  I would like to activate my phone on a service temporarily here.  Is that possible without breaking laws/ Verizon regs?

Back Up & Transfer Content

Transfer Content Between Devices
[General Information]
Transfer your contacts, pictures and videos between smartphones. Our easy to use Verizon Content Transfer app works with Android and iOS.
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Media Share - Android™
[Device-Specific Instructions]
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Soft Reset - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Extend Battery Life - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
For tips on how to extend the battery life on your DROID RAZR / RAZR MAXX by MOTOROLA, view this info. It also links to content that provides instructions for adjusting settings that effect battery life. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These...
Battery Troubleshooting Basics
[Device-Specific Instructions]
Battery Overview - Motorola MOTORAZR maxx Ve
[Device-Specific Instructions]
What does a white blinking light when plugged into the wall charger indicate?
[Community]
help my phone stopped turning on and started just blinking red yesterday when plugged in. No when plugged  in it blink white what dos this mean

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
DROID MAXX by Motorola - Bluetooth® Car Kit
[PDF]
DROID MAXX by Motorola Bluetooth Car Kit Support for Verizon Wireless Subscribers.
DROID RAZR by Motorola - Bluetooth Car Kit
[PDF]
DROID RAZR by Motorola Bluetooth Car Kit Support for Verizon Wireless Subscribers.
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
DTMF - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
Redial - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google Photos
[Device-Specific Instructions]

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
How do I merge contacts with Facebook?
[Community]
After 4.4.2 update, contacts do not merge with any other account like facebook.  What could be the problem with this feature?
How do I set up emergency contacts?
[Community]
How can I set my Motorola razor max for ICE (in case of emergency) setting, so if my phone is lost, or I have an emergency and am unable to open my phone, an emergency responder can dial my emergency contact number?

Data

Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on the new Verizon Plan.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Roaming - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Conserve Data Usage - Google+
[Device-Specific Instructions]
Verify LTE Advanced Devices
[Device-Specific Instructions]

Date & Time

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Check for Water Damage - Motorola
[Device-Specific Instructions]
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View Device ID (ESN/IMEI/MEID) - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
This shows only how to view the ESN / device ID on your device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Accelerometer Rotation - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
DTMF - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
Alerts - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
Can I stop message notifications from appearing on the lock screen?
[Community]
How can I stop my messages, as well as my missed calls, from showing up on the lock screen of my MAXX?
How can I prevent my Motorola Droid Razr Maxx from overheating when being used as a GPS in the car?
[Community]
@chazinmd asked @VZWSupport on twitter: Q: How can I prevent my Motorola Droid Razr Maxx from overheating when being used as a GPS in the car?  A: Charging, screen brightness, and running apps can all contribute to overheating. Try reducing screen brightness, stopping unnecessary apps,...
How do I enable USB mass storage?
[Community]
I am trying to use recovery software (Recuva) to replace deleted photos. When connecting to my laptop, I can only choose Media Device (MTP) or Camera (PTP). Recuva cannot find my phone without USB Mass Storage enabled but that option seems to no longer exist? What can I do to enable this?
How do I restart my phone?
[Community]
The phone blacked out. Is there a way to restart? Reset?

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Gmail™ Account - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Current Location (Google Maps™)
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Location Mode - Android™
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Add Layers (Google Maps™)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]

Gestures & Motions

Gestures (Google Maps™)
[Device-Specific Instructions]

Home Screen

Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
How do I turn off the pattern screen lock?
[Community]
I set up a pattern screen lock, but would now like to turn it ff. Can you do that?

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Clear Temporary Internet Files - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Browser Cookies On/Off - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your DROID RAZR / RAZR MAXX by MOTOROLA, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
JavaScript Settings - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How do I reset my browser tab limit?
[Community]
I cannot open a page in my browser because it states I have reached my tab limit and cannot open another until I close others.  How can I reset the tabs?

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Unlock the Device - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
To lock the screen on your DROID RAZR or RAZR MAXX by MOTOROLA, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How do I turn off the pattern screen lock?
[Community]
I set up a pattern screen lock, but would now like to turn it ff. Can you do that?

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.

Navigating & Multitasking

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Factory Data Reset (Powered Off) - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
Software Update: DROID RAZR by MOTOROLA and DROID RAZR MAXX by MOTOROLA
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your DROID RAZR and RAZR MAXX by MOTOROLA.
After an over-the-air system update, my Motorola Droid Razr M constantly freezes and reboots itself. How can I fix this?
[Community]
@Dverb55 asked @VZWSupport on Twitter:Q: After an over-the-air system update, my Motorola Droid Razr M constantly freezes and reboots itself. How can I fix this? A: Try placing the device in safe mode to test whether or not the problem is caused by a 3rd party application. For full instructions,...

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert the SIM Card - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
How do I change the phone number of my device?
[Community]
how do i change the phone number in my droid razr maxx?   I want to give it to my daughter so I want it to set to her number.
If I damaged my sim card, can I get a new one?
[Community]
I damaged my sim card while trying to remove it from motorola droid. How do i get a new one? It seems like sucha simple question...i went to verizon store they said I need an state ID to get a new one. Please advise. 4g LTE in a mortorola droid maxx ultra mega etc....  Thanks in advance

Sounds, Volume & Audio

Volume Controls - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Resolve Volume Issues
[Device-Specific Instructions]
Alerts - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Motorola Connect - Android
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Picture / Video Messaging email address
[Device-Specific Instructions]
Can I recover deleted texts?
[Community]
Can you recover deleted texts from this phone?
Can I retrieve deleted text messages?
[Community]
Is there a way to retrieve text messages that I've already deleted.
Can I save pictures from text messages to my gallery?
[Community]
With my Razor Maxx can I save a picture that was sent to me in a text?
Can I save text threads on my device?
[Community]
I have been extremely happy with this phone until my area went from 3G to "4G" over a year ago. Multiple phone calls, new SIM card, and a refurbished replacement have not solved the problem. This phone is NOT a 4G phone!!! It didn't even get 4G in Phoenix AZ!!!Be all this as it may, I am being forced...
How do I add a sound to alert me when I have received a new message?
[Community]
HHow do I add a sound to alert me just when I have received a message?
How do I get my deleted text messaging app back?
[Community]
My friend's Razr Maxx somehow deleted the factory text message app and moved all of his texting to Hangouts. How can he get the app back without doing a factory reset? I can't seem to find it in the play store.
How do I get my text messaging to start working?
[Community]
Since last week my text message program hasn't been working right.  I have a Motorola Razr Maxx and never had an issue before, but late last week I started to sporadically get a pop-up that says "We're sorry, text message has stopped working".  On Friday I had to go to the Verizon store because...
How do you send a group message where the respose only comes back to the sender?
[Community]
How do you send a group message that when they respond to the message it only comes back to me the message sender?
My Droid RAZR Maxx says my text messages failed to go through even though recipients receive them multiple times. How can I fix this?
[Community]
@ofauxaffliction asked @VZWSupport on Twitter:Q: My Droid RAZR Maxx says my text messages failed to go through even though recipients receive them multiple times. How can I fix this? A: Try clearing the temporary internet files (for instructions, click here) and removing/reinserting the SIM card...

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
How do I reset my device?
[Community]
I wasn't even using the phone when it happened, and it had almost a full charge. I've tried the "power and volume" combo to get it back on to no avail. Any other suggestions?
How do I restart my phone?
[Community]
The phone blacked out. Is there a way to restart? Reset?
My device is having several different issues. How do I fix them?
[Community]
Has anyone fixed the following droid razr problems: 1. the phone won't let me answer calls, if the answering screen shows up it takes 5 rings;   2.It takes about 4 attempts to end a call, half the time I have to wait for them to hang up;   3. GPS will stop and freeze;   ...
What does a white blinking light when plugged into the wall charger indicate?
[Community]
help my phone stopped turning on and started just blinking red yesterday when plugged in. No when plugged  in it blink white what dos this mean

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
How do I turn off voice assistance?
[Community]
Can anyone help me with turning off the voice assistance? I was playing around with the phone, tuned on the feature, and now I can't scroll, and it tells me everything I'm doing. I have to double tap everything, but I can not scroll down to the accessibility under settings, to turn it off.
How to stop phone from announcing calls?
[Community]
I pretty much have the same opinion as others about the kitkat update.  NOT happy with it at all.  How do you get the phone to quit announcing calls?  I've gone to phone/settings/caller ID readout is set to 'ring only'.  HELP!  I AM FRUSTRATED!

Wallpapers/Theme

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Wi-Fi On/Off - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Why won't my Droid Razr Maxx connect to the internet?
[Community]
I have had the Droid Razr Maxx for several years.  Recently (especially since the last update), my Droid Razr Maxx's internet connection is extremely poor and mostly non-functional.  In fact, I normally shut off the WiFi since it rarely works.  It does not function in my home or any other...

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