Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Samsung Galaxy S® 6
Apple® iPhone® 5s
Apple® iPad® 2
Samsung Convoy™ 3
Apple® iPhone® 6s
Samsung Galaxy S® 4
Verizon Ellipsis® 8
Samsung Galaxy S7
Apple® iPhone® SE
Apple® iPhone® 5c
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Samsung Galaxy S7 edge
DROID MAXX by MOTOROLA
Samsung Galaxy Core Prime™
Verizon Ellipsis™ Jetpack®
Apple® iPhone® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Network Extender
Apple® iPhone® 4s
Verizon Ellipsis™ 7
LG G3
Apple® iPhone® 4
Droid Turbo in Ballistic Nylon
LG G4™
Samsung Galaxy S® 6 edge
Droid Turbo by Motorola
Samsung Galaxy S6 edge +
Samsung Galaxy S® III
DROID MINI by MOTOROLA
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy Note® 3
LG Revere® 3
DROID MAXX 2
LG G2
LG Cosmos™ 3
Brigadier™ by Kyocera
Verizon 4G LTE Broadband Router with Voice
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG G5™
DROID RAZR M by MOTOROLA
HTC One® (M8)
LG G Vista
Samsung Galaxy J1™ Prepaid
Verizon Wireless Home Phone
LG Extravert™ 2
Samsung Gusto® 3
Verizon MiFi® 4G LTE Global USB Modem U620L
HTC Desire® 526
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Casio G'zOne Commando®
Pantech 4G LTE Global USB Modem UML290
LG V10™
Gear S2
Ellipsis™ Jetpack® MHS800L
DROID ULTRA by MOTOROLA
iPad® Pro
Casio G'zOne Commando® 4G LTE
LG G Pad 8.3 LTE
DuraXV
hum by Verizon
LG K4™ LTE
Casio G'zOne Ravine® 2
HTC Desire® 626
Verizon Ellipsis® 10
Verizon 4G LTE USB Modem 551L
Moto X™ (2nd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Moto E™ Prepaid
Moto X™ by Motorola
Sony Xperia® Z3v
Samsung Galaxy Note® II
Samsung Galaxy S® 4 mini
Nexus 6
HTC One M9
Verizon 4G LTE USB Modem UML295
Galaxy Note® Edge
LG Optimus Zone™ 2 Prepaid
Transpyre™ Prepaid
DROID TURBO 2 - Designed by You
GizmoPal™
Gear S®
Microsoft Lumia 735
Moto G™ by Motorola
Nokia Lumia 928
Watch Urbane™ 2nd Edition LTE
Samsung Convoy™ 2
LG G Pad™ X8.3
HTC One®
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Brightside™
Verizon 4G LTE Broadband Router
Samsung Gusto® 2
LG Exalt™
LG Optimus Zone™ 3 Prepaid
BlackBerry® Bold™ 9930 smartphone
Samsung Convoy® 4
Nokia Lumia 822
Samsung Intensity™ II
LG Optimus Exceed™ 2
Verizon Wireless AirCard® 595
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
DROID INCREDIBLE 4G LTE by HTC
iPad® Air 2
DROID RAZR MAXX HD by MOTOROLA
Samsung Galaxy S® III mini
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Nokia Lumia Icon
DROID RAZR by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy Tab® 2 (7.0)
Blackberry Classic
LG Revere®
Samsung Intensity™ III
LG Cosmos™ 2
Apple® iPad® Air™
Lucid™3 by LG
GizmoPal® 2 by LG
LG Octane™
PRIV™ by Blackberry®
Verizon SureResponse®
Lancet™ for Android™
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Lancet™
LG Revere® 2
G Pad™ 10.1 LTE
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy Tab S2
HTC One® (M8) for Windows®
G Pad™ 7.0 LTE
LG Terra™
Apple® iPad® with Wi-Fi + 4G
DROID RAZR MAXX by MOTOROLA
DROID DNA by HTC
GizmoGadget™ by LG
LTE Internet (Installed)
LG Accolade™
Apple® iPad® mini
Samsung Convoy™
LG enV®3
DROID RAZR HD by MOTOROLA
Samsung Galaxy Tab® 4 (10.1)
Kyocera DuraXV+
LG Exalt™II
iPad Pro™ (9.7-inch)
BlackBerry® Z10 smartphone
Samsung Gusto®
Apple® iPad® mini with Retina display
DROID BIONIC by MOTOROLA
Enact™ by LG
Google Nexus 7
LG Cosmos™
Samsung Galaxy Tab® 2 (10.1)
DROID 4 by MOTOROLA
Samsung Galaxy Tab®
DROID by MOTOROLA
HTC One® remix
HTC Desire® 612
Samsung Galaxy Stellar™
BlackBerry® Q10 smartphone
HTC One® max
Verizon Wireless USB760 Modem
Casio G'zOne Ravine®
Apple® iPad® with Retina display
Samsung Galaxy™ Stratosphere™ II
Samsung Illusion™
Galaxy Nexus by Samsung
DROID 3 by MOTOROLA
DROID INCREDIBLE 2 by HTC
Motorola RAZR V3m
Lucid™ by LG
LG Extravert™
LG 4G LTE USB Modem VL600
BlackBerry® Z30 smartphone
Samsung Haven™
Hydro ELITE by KYOCERA
Moto X™ - Designed by You (2nd Generation)
DROID X2 by MOTOROLA
LG VX8300
Samsung Galaxy Tab® 4 (8.0)
Microsoft Surface 3
Galaxy Tab E (8.0)
Motorola Barrage™
Lucid™2 by LG
Motorola MOTO™ W755
Ellipsis® Kids
Windows Phone 8X by HTC
iPad® mini 4
BlackBerry® Bold 9650 smartphone
Galaxy Tab E
LG enV®2
Pantech Perception™
LG enV® TOUCH
Moto X™ - Designed by You
Samsung Fascinate™
Casio G'zOne Boulder®
LG Optimus Zone™
DROID X by MOTOROLA
Samsung Intensity™
Samsung Alias™ 2
Delphi Connect with 4G LTE Mobile Hotspot
LG VX5500
Pantech Breakout™
Samsung Knack™
Samsung Galaxy Tab® S
LG Vortex™
Motorola XOOM™ 4G LTE
Samsung Galaxy Note® Pro
Samsung Galaxy Note® 10.1
Samsung Galaxy Tab® (10.1)
Verizon MiFi™2200 Intelligent Mobile Hotspot
Pantech Hotshot™
Sony Xperia® Z2
Pantech Jest™ 2
LG Cosmos™ Touch
iPad® mini 3
Spectrum™ 2 by LG
Samsung Smooth™
Samsung Galaxy™ Stratosphere™
LG Migosm
Samsung Gear S2 classic
THUNDERBOLT™ by HTC
DROID CHARGE by SAMSUNG
Casio G'zOne Brigade®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Verizon Converged VOIP Device
Samsung ATIV SE™
LG VX5400
LG VX8360
Samsung Galaxy Note® 10.1 2014 Edition
Intuition™ by LG
BlackBerry® Bold™ 9930 smartphone without camera
Delphi Connect
Samsung Galaxy Legend™
Samsung ATIV Odyssey™
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Tour™ 9630 smartphone
DROID 2 GLOBAL by MOTOROLA
Dell™ Vostro™ V13 Laptop
Nokia Lumia 2520
Verizon Wireless AirCard® 595U USB Modem
Luge™ by Motorola Prepaid
Pantech Marauder™
Casio G'zOne Rock™
Samsung SCH-u340
Verizon Wireless UM175 USB Modem
DROID INCREDIBLE by HTC
Samsung Galaxy Camera®
Samsung Galaxy View
DROID 2 by MOTOROLA
Motorola W385
HTC Rhyme™
BlackBerry® Pearl™ Flip 8230 smartphone
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
LG VX8350
BlackBerry® Curve™ 8330 smartphone
BlackBerry® Storm2™ 9550 smartphone Prepaid
Verizon Wireless USB720 Modem
HTC Rezound™
Samsung SCH-u410
Revolution™ by LG
BlackBerry® Curve™ 8530 smartphone
LG Chocolate® Touch
Samsung Galaxy Tab® (7.7)
HTC Trophy™
Verizon Wireless Escapade®
Samsung Reality™
Motorola Adventure™ V750
Samsung Juke
LG Voyager™
Motorola MOTO™ VU204
Spectrum™ by LG
LG Dare™
Samsung Alias™
Sony Xperia® PLAY
Pantech Caper™ Prepaid
Verizon Wireless G'zOne Type-S
Verizon Wireless CDM8975
LG Ally™
Verizon Wireless Coupe™
Casio EXILIM
LG Chocolate®
Samsung SCH-u430
LG VX5200
LG VX5300
BlackBerry® 8830 World Edition smartphone
LG Enlighten®
Pantech Crux™
BlackBerry® Torch™ 9850 smartphone
DROID PRO by MOTOROLA
BlackBerry® Curve™ 9370 smartphone
Verizon Wireless UM150 USB Modem
LG Optimus Exceed™ Prepaid
LG enV®
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB727 Modem
DROID XYBOARD 10.1 by MOTOROLA
Samsung Rogue™
Motorola MOTOKRZR K1m
Verizon Wireless PC5750 PC Card
HP® Mini 1151NR Netbook
Motorola W315
LG VX3200
DROID ERIS by HTC
Samsung Continuum™
LG VX6100
Samsung SCH-a650
G'zOne Boulder™ Black and Silver
Sharp KIN™ ONE
Motorola RAZR V3c
Samsung SCH-a930
Verizon Wireless Razzle™
Verizon Wireless V740 ExpressCard
Motorola V325
Samsung SCH-u540
LG Versa™
Samsung Omnia® II
Sierra Wireless AirCard® 555D
Samsung Zeal™
Motorola XOOM™
Nokia 2705 Shade™ Non-Camera
LG Chocolate® 3
Nokia 6015i Prepaid
Motorola MOTO™ Z6c World Edition
Motorola E815
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a870
Samsung Trance™
HP® Pavilion dm1-3010nr Notebook
Nokia 6205
Blackberry Classic Non-Camera
LG VX4650
LG VX8700
Motorola Entice™
LG Clout™
LG VX8100
Gateway® LT2016u Netbook
Samsung SCH-a850
Nokia 7205 Intrigue™
DROID XYBOARD 8.2 by MOTOROLA
Motorola Rival™
Motorola MOTO Q™ 9c
BlackBerry® Curve™ 9310 smartphone
Pantech PN-215
Samsung Gleam®
LG VX3300
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola CITRUS™
Jest™
Sierra Wireless AirCard® 580
Compaq® Mini CQ10-688nr Netbook
DROID R2D2 by MOTOROLA
Motorola V325i
Samsung N150 Netbook
Samsung SCH-a950
Verizon Wireless CDM8950
Motorola Krave™ ZN4
Nokia 2605 Mirage
Samsung FlipShot®
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-u550
LG Glance™
Motorola RAZR V3m in Gray
Verizon Wireless Salute™
Nokia 7705 Twist™
Verizon Wireless Adamant™
Motorola DEVOUR™ with MOTOBLUR™
Samsung Renown™
Samsung Gem™
Verizon Wireless PN-300
Samsung SCH-a670
Pantech PN-210
LG VENUS™
LG VX6000
LG VX4500
Samsung SCH-a310
Samsung Omnia®
Sharp KIN™ TWO
HP® Mini 210-1076NR Netbook
Nokia 2366i
Kyocera KX414
Verizon Wireless Blitz® Prepaid
Motorola Q™
Motorola MOTO™ Z6cx World Edition without Camera
HP® Mini 311-1037NR Netbook
Pantech PN-820
Verizon Wireless V620
Verizon KPC680 ExpressCard®
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola V60s
LG Fathom®
Samsung SCH-u620
Nokia 6215i
BlackBerry® 7250
Samsung SCH-i760
Kyocera KPC650
Kyocera KX1v
Motorola T720
HP® Mini 110-1046NR Netbook
HTC Merge®
LG V
Motorola MOTORAZR maxx Ve
Samsung Sway™
SCH-u410 Prepaid
Motorola V710
Sharp KIN™ TWOm
Samsung Glyde™
Nokia 3589i
Sharp KIN™ ONEm
HTC Touch Pro™
HTC Apache XV6700
Motorola V276
Verizon Wireless USB1000 Global USB Modem
Nokia 6315i
Motorola MOTORIZR Z6tv
HP® Mini 110-3098NR Netbook
Samsung SCH-a970
Verizon XU870 Global ExpressCard®
Samsung SCH-a630
Verizon Wireless CDM 7075
Motorola Rapture™ VU30
Motorola V265
Motorola V120e
Motorola V65p
Kyocera SE47
Samsung Saga™
Samsung SCH-a795
Verizon Wireless V640
Nokia 6236i
LG VX9400
Verizon AD3700 Global USB Modem
Samsung SCH-n330
Motorola C333
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung SCH-i830
Kyocera K323
Kyocera K404
Nokia 2128i
Motorola T730
Nokia 2705 Shade™
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
HTC 10™
Verizon LTE Internet and Home Phone
Motorola V325xi
BlackBerry® 7750
Samsung SCH-a610
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola T300p
Nokia 6305i
Samsung SCH-a790
LG VX2000
Samsung i600 Smartphone
Motorola V60p
Motorola C343
Samsung SCH-a990
Samsung i700 Pocket PC
Samsung SCH-a530
Nokia 2285
Samsung SCH-i730
LG VX4700
Samsung SCH-a890
Verizon Wireless U630 PC Card

Accessories

DROID RAZR by Motorola - Motorola Lapdock 500 Pro
[Video]
Watch this video to learn how to use the Motorola Lapdock 500 Pro on your DROID RAZR by Motorola.
Length: 2:00
DROID RAZR by Motorola - Motorola Lapdock 100
[Video]
Watch this video to learn how to use the Motorola Lapdock 100 on your DROID RAZR by Motorola,
Length: 1:17
DROID RAZR by Motorola - Using the HD Dock and HD Station
[Video]
Watch this video to learn how to use the HD Dock and HD Station on your DROID RAZR by Motorola.
Length: 1:54
DROID RAZR by Motorola Webtop Basics
[Video]
This instructional video will show you webtop basics on your DROID RAZR / RAZR MAXX by Motorola.
Length: 3:06
DROID RAZR by Motorola - Adapter for Webtop Application
[Video]
Watch this video to learn how to use the Adapter for Webtop Application on your DROID RAZR by Motorola.
Length: 0:49

Activation & Initial Setup

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Device Replacement Program
[General Information]
See all your options for replacing your phone or tablet if it’s lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Equipment Protection Programs
[General Information]
Learn about the different insurance and protection options for your device, including monthly cost, deductable and coverage.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
How to transfer content from your old Android phone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 2:09
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:32
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
How to transfer content from your old Android phone to your new iPhone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new iPhone using Verizon Cloud in a few simple steps.
Length: 2:08
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
How to transfer content from your old iPhone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old iPhone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 2:06
Activating and Setting Up Your DROID RAZR by MOTOROLA - New Customers
[How to Use Guide]
Activating and Setting Up Your DROID RAZR by MOTOROLA - New Customers
Activating Older Devices
[How to Use Guide]
Activation instructions for Older Certified Pre-Owned Devices.
Activating and Setting Up Your DROID RAZR by MOTOROLA - Existing Customers
[How to Use Guide]
Activating and Setting Up Your DROID RAZR by MOTOROLA - Existing Customers

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
DROID RAZR by MOTOROLA Simulator: Finding More Help
[Interactive Simulation]
Learn how to find more help on your Droid Razr by Motorola.
DROID RAZR by MOTOROLA Simulator: Turning the Phone On and Off
[Interactive Simulation]
Explore how to power your Droid Razr by Motorola on and off.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Soft Reset - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Extend Battery Life - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
For tips on how to extend the battery life on your DROID RAZR / RAZR MAXX by MOTOROLA, view this info. It also links to content that provides instructions for adjusting settings that effect battery life. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These...
Battery Troubleshooting Basics
[Device-Specific Instructions]
How do i get my device to start charging again?
[Community]
Today i discovered my droid wont charge and every time when i attempt to charge my phone a white light pops up for 1 sec and it goes away. Can anyone give my some advice on whats going on here??????
Master Reset - Motorola RAZR
[Device-Specific Instructions]
Why does battery life drain so quickly on my Droid RAZR?
[Community]
I updated my phone (Droid RAZR) earlier this week with the latest update.  Since updating my battery life has decreased and I am constantly having to charge my phone. I have tried to kill apps that are draining the battery, but nothing seems to help. Does anyone have any advice to help with this...
Why is my phone charging and powering off and on all by itself?
[Community]
My Razor M is due for an upgrade in April 2015.  Yesterday it started overheating as I was charging it.  It will not charge now and it is powering off and then on constantly.  As soon as it powers on (all by itself) it will stop charging.  As soon as it powers off it charges again. ...

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
DROID RAZR by MOTOROLA Simulator: Pairing with a Bluetooth® Headset
[Interactive Simulation]
Learn how to pair your DROID RAZR by Motorola with your Bluetooth headset.
DROID RAZR by MOTOROLA Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Discover how to turn Bluetooth functionality on and off using your DROID RAZR by Motorola.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Redial - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
DTMF - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
DROID RAZR by MOTOROLA Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to call a new number using your DROID RAZR by Motorola.
DROID RAZR by MOTOROLA Simulator:Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach your children how to call 911 on your DROID RAZR by Motorola.
DROID RAZR by Motorola Using Voice and Data Together
[Video]
This instructional video will show you how to use Simultaneous Voice and Data on your DROID RAZR by Motorola.
Length: :35
Why are calls automatically going to voice mail?
[Community]
As of yesterday all mu call are automatically going to voicemail. What did I do or better yet, how do I fix this? Please helpCary
Why are calls going straight to voice mail without ringing?
[Community]
Chatted with a Verizon rep friday because calls made from phones on my plan and my home land line were being diverted directly to voice mail, even though my line was not busy.  The rep asked me to do a soft reset and checked things out on Verizon's network.  The rep then called me from their...
Why do I hear beeping noises when I am on a call?
[Community]
Why, when I make a call to someone, do I hear beeping/chirping noises when the other person is talking?

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Pictures or Videos from the Device - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google Photos
[Device-Specific Instructions]
DROID RAZR by Motorola - How to Use Gallery
[Video]
Watch this video to learn how to use the Gallery on your DROID RAZR by Motorola.
Length: 1:37
Transfer Pictures or Videos to the Device - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you’re having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
DROID RAZR by Motorola Taking and Sharing Screenshots
[Video]
This instructional video will show you how to take and share screenshots on your DROID RAZR / RAZR MAXX by Motorola.
Length: :46
DROID RAZR by MOTOROLA Simulator: Adjusting Video Setting for Messages
[Interactive Simulation]
A how-to guide for adjusting the setting to send video messages on your DROID RAZR by Motorola.
DROID RAZR by MOTOROLA Simulator: Changing Camera Effects
[Interactive Simulation]
Discover how to change the camera effects on your DROID RAZR by Motorola.
DROID RAZR by MOTOROLA Simulator: Changing Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to switch from the rear to the front-facing camera while recording a video with your DROID RAZR by Motorola.
DROID RAZR by MOTOROLA Simulator: Changing from Rear to Front-Facing Camera
[Interactive Simulation]
Discover how to change from the rear to the front-facing camera while taking a picture with your DROID RAZR by Motorola.
DROID RAZR by MOTOROLA Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your DROID RAZR by Motorola.
DROID RAZR by MOTOROLA Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures using your DROID RAZR by Motorola.
DROID RAZR by MOTOROLA Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your DROID RAZR by Motorola.
DROID RAZR by MOTOROLA Simulator: Turning Flash On and Off
[Interactive Simulation]
Explore how to turn your camera's flash on and of while using your DROID RAZR by Motorola.
DROID RAZR by MOTOROLA Simulator: Zooming In and Out
[Interactive Simulation]
Discover how to zoom in and out using your DROID RAZR by Motorola.
DROID RAZR by MOTOROLA Simulator: Zooming In and Out
[Interactive Simulation]
Explore how to zoom in and out for video on your DROID RAZR by Motorola.
How do I transfer photos to my SD card?
[Community]
From what I have read, I don't have the correct SIM card, but what I wanted to do was transfer my photos to the SIM card, to use in adapter to print them off. I don't have wifi or even DSL...only my Droid RAZR HD...(3 mos. old)  when I tried this, nothing showed up on my printer. Does anyone have...

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
DROID RAZR by Motorola - MotoCast: Getting Started
[Video]
Watch this video to get started with MotoCast on your DROID RAZR by Motorola.
Length: 2:30
DROID RAZR by Motorola - Using MotoCast
[Video]
Watch this video to learn how to use Motocast on your DROID RAZR by Motorola.
Length: 1:33

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
DROID RAZR by MOTOROLA Simulator: Adding and Deleting a Favorite Contact
[Interactive Simulation]
A step-by-step guide for adding adding and deleting a favorite contact on your DROID RAZR by Motorola.
How do I add contact photos from the gallery and files?
[Community]
How can I get the option back to add contacts photos from the files or gallery?

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on The MORE EverythingSM Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Data Roaming - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Conserve Data Usage - Google+
[Device-Specific Instructions]
DROID RAZR by Motorola Using Voice and Data Together
[Video]
This instructional video will show you how to use Simultaneous Voice and Data on your DROID RAZR by Motorola.
Length: :35
Learn How Data is Being Used on Your Account
[Video]
The data utilization tool in My Verizon provides you with an easy to read estimate of your data usage and how it's broken out. Watch this video to learn more.
Length: 1:10

Date & Time

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Check for Water Damage - Motorola
[Device-Specific Instructions]
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.

Device Settings

System Select - Android™
[Device-Specific Instructions]
DTMF - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
Accelerometer Rotation - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Alerts - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
DROID RAZR by MOTOROLA Simulator: Accessing Settings
[Interactive Simulation]
Discover how to acess the settings on your Droid Razr by Motorola.
DROID RAZR by MOTOROLA Simulator: Adusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Droid Razr by Motorola by adjusting the screen timeout.
DROID RAZR by MOTOROLA Simulator: Setting Screen Scurity
[Interactive Simulation]
An interactive guide for setting screen security on your Droid Razr by Motorola.
How do I get my device to start up?
[Community]
This morning my Motorola Razr was not responding to my touch, so I powered it off. I waited a few minutes, then I powered it back on, but it won't go past the red core design. Anybody have any suggestions of what I can do to get my phone back in working mode?
How do I recover deleted videos if my device has been backed up?
[Community]
My hubby recently bought himself a new phone and gave me his old Droid Razr - I personalized the phone with my info but never did a backup - I'm assuming he did backup his info at some point. Here's the issue: I was using my phone last night, everything was a-ok, I plugged it in to charge and went...
The voice input microphone is missing from my keyboard. How do I find it?
[Community]
I seem to missing the voice microphone from my input keyboard.  I'm using the standard keyboard that comes with the phone.  I have tried, and removed, a few third party keyboards but reverted back to the standard keyboard.  The microphone icon that is supposed to be in the lower left next...
Why won't my device do anything in emergency mode?
[Community]
I can't get my phone to do anything it is in emergency mode.  Help!!

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Remove a Gmail™ Account - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Corporate Email Account (Exchange ActiveSync®) - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Current Location (Google Maps™)
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Location Mode - Android™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
Add Layers (Google Maps™)
[Device-Specific Instructions]

Gestures & Motions

Gestures (Google Maps™)
[Device-Specific Instructions]

Home Screen

Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
DROID RAZR by MOTOROLA Simulator: Adding Widgets and Apps
[Interactive Simulation]
Learn how to add widgets and apps on your DROID RAZR by Motorola.
DROID RAZR by MOTOROLA Simulator: Creating a Folder
[Interactive Simulation]
Discover how to create a folder on your DROID RAZR by Motorola.
DROID RAZR by MOTOROLA Simulator: Customizing the Favorites Tray
[Interactive Simulation]
Learn how to customize the Favorites Tray on your DROID RAZR by Motorola.
DROID RAZR by MOTOROLA Simulator: Deleting Widgets and Apps
[Interactive Simulation]
Learn how to delete widgets and apps on your DROID RAZR by Motorola.
DROID RAZR by MOTOROLA Simulator: Moving Widgets and Apps
[Interactive Simulation]
A visual instruction guide for moving widgets and apps on your DROID RAZR by Motorola.
DROID RAZR by MOTOROLA Simulator: Resizing Widgets
[Interactive Simulation]
A visual instruction guide for resizing widgets on your DROID RAZR by Motorola.
DROID RAZR by Motorola Home Screen Tips
[Video]
This instructional video will show you how to use home screen notifications on your DROID RAZR / RAZR MAXX by Motorola.
Length: 1:32
DROID RAZR by Motorola Using Home Screen Folders
[Video]
This instructional video will show you how to use home screen folders on your DROID RAZR / RAZR MAXX by Motorola.
Length: :59
DROID RAZR by Motorola Using Widgets
[Video]
This instructional video will show you how to add and delete widgets on your DROID RAZR / RAZR MAXX by Motorola.
Length: :42
How can I get apps to display on my home screen?
[Community]
my home screen is blank and no apps are on the screen, how can i reset this?  It is responding to touch but there is nothing there and i can get to the settings by swiping from top down.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
DROID RAZR by MOTOROLA Simulator: Turning On Mobile Hotspot
[Interactive Simulation]
Discover how to activate the mobile hotspot feature of your DROID RAZR by Motorola.

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Clear Temporary Internet Files - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Browser Cookies On/Off - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your DROID RAZR / RAZR MAXX by MOTOROLA, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
JavaScript Settings - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
DROID RAZR by Motorola Google Voice Actions
[Video]
This instructional video will show you how to use Google voice actions on your DROID RAZR / RAZR MAXX by Motorola.
Length: :42

Language

DROID RAZR by MOTOROLA Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Droid Razr by Motorola.

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Unlock the Device - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
To lock the screen on your DROID RAZR or RAZR MAXX by MOTOROLA, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
DROID RAZR by MOTOROLA Simulator: Locking and Unlocking the screen d
[Interactive Simulation]
Discover how to use the security features to lock and unlock your Droid Razr by Motorola.
Unlock the Device - Motorola RAZR
[Device-Specific Instructions]

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
DROID RAZR by MOTOROLA Simulator: Inserting a microSD Card
[Interactive Simulation]
Discover how to insert a microSD card into your Droid Razr by Motorola.
DROID RAZR by MOTOROLA Simulator: Removing a microSD Card
[Interactive Simulation]
Discover how to remove a microSD card from your Droid Razr by Motorola.
Insert the Memory Card - Motorola RAZR
[Device-Specific Instructions]

Mobile Hotspot

DROID RAZR by MOTOROLA Simulator: Mobile Hotspot Security Settings
[Interactive Simulation]
An interactive guide for changing the mobile hotspot security settings on your DROID RAZR by Motorola.

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
DROID RAZR by Motorola - Music Player
[Video]
Watch this video to learn how to use the Music Player on your DROID RAZR by Motorola.
Length: 1:55
Transfer Music Files to the Device - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Music Files from the Device - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Navigating & Multitasking

DROID RAZR by Motorola - SmartActions App Setup
[Video]
Watch this video to learn how to setup the SmartActions App on your DROID RAZR by Motorola.
Length: 2:32
DROID RAZR by Motorola - SmartActions App Basics
[Video]
Watch this video to learn about the SmartActions App on your DROID RAZR by Motorola.
Length: 1:11
DROID RAZR by MOTOROLA Simulator: Accessing Open Applications
[Interactive Simulation]
A step-by-step guide for accessing open applications on your DROID RAZR by Motorola.
DROID RAZR by MOTOROLA Simulator: Accessing the Notifications Panel
[Interactive Simulation]
Discover how to access the Notification Panel of your DROID RAZR by Motorola.
DROID RAZR by MOTOROLA Simulator: Clearing Notifications
[Interactive Simulation]
Explore how to clear notifications on your DROID RAZR by Motorola.
DROID RAZR by MOTOROLA Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your Droid Razr by Motorola.
DROID RAZR by MOTOROLA Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens while using your DROID RAZR by Motorola.
DROID RAZR by MOTOROLA Simulator:Closing Open Apps
[Interactive Simulation]
Learn how to close the open apps on your DROID RAZR by Motorola.

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Perform a Factory Data Reset (Device Powered Off) - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), General (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard reset, you...
Perform a Factory Data Reset (Device Powered On) - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), General (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard reset, you...
Software Update: DROID RAZR by MOTOROLA and DROID RAZR MAXX by MOTOROLA
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your DROID RAZR and RAZR MAXX by MOTOROLA.
Can you stop automatic updates of various apps, and instead be asked if you want to update the app?
[Community]
razar12 asked Verizon Wireless: Q: Can you stop automatic updates of various apps, and instead be asked if you want to update the app? A: Yes - go to Google Play Store app and select the Settings button. Under "Auto-update apps," select the "Do not auto-update apps" option.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert the SIM Card - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
DROID RAZR by MOTOROLA Simulator: Inserting a SIM Card
[Interactive Simulation]
Discover how to insert a SIM card into your Droid Razr by Motorola.
DROID RAZR by MOTOROLA Simulator: Removing a SIM Card
[Interactive Simulation]
Learn how to remove a SIM card from your Droid Razr by Motorola.
How do I unblock my sim card PUK when the pin doesn't work ?
[Community]
I tried to put security lock on phone and now I'm locked out. The default pin and unblock key (PUK) doesn't work.
Will I be able to use my device in London and Paris?
[Community]
I am traveling to London and Paris in May and want to use my phone if needed.  Do I need to do anything before I leave (call Verizon Customer Service or enter a code of some kind)?  I plan to use the phone only in airplane mode unless there is an emergency.

Sounds, Volume & Audio

Volume Controls - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Resolve Volume Issues
[Device-Specific Instructions]
Alerts - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
Volume Controls - Motorola RAZR
[Device-Specific Instructions]

TV

DROID RAZR by Motorola - Mirror mode
[Video]
Watch this video to learn how to use Mirror Mode on your DROID RAZR by Motorola.
Length: 0:48
DROID RAZR by Motorola - Smart Controller
[Video]
Watch this video to learn how to use the Smart Controller on your DROID RAZR by Motorola.
Length: 1:02
HDMI Format - Android™
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
How To Use Verizon Messages
[Video]
Watch this video to learn how to customize messages, use Integrated Messaging on your phone, tablet and computer and take picture messaging to the next level with Verizon Messages.
Length: 4:03
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Motorola Connect - Android
[Device-Specific Instructions]
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Picture / Video Messaging email address
[Device-Specific Instructions]
Can I retrieve deleted text messages?
[Community]
I ACCIDENTALLY deleted my text messages on my Droid Razr M, is there a way to retrieve them? I think it is so ridiculous that there isn't more steps involved in deleting messages. My finger accidentally hit the trash button and it erased ALL of my messages from someone that was really important to me....
Droid Razr always shows "message not received" on group messages?
[Community]
Whenever a group message is received I always get a message not received and have to download it, why is that?
How do I create a group list?
[Community]
     is there any way to create a group list within Text Messaging? I would like to be able to create prepared lists instead of typing each name each time. thanks
How do I forward text messages?
[Community]
just got a Droid Razr M . How do I forward Text messages  ?
How do I move texts from my old device to my new one?
[Community]
Just replaced my Droid Razr with a new one. Can I move my texts from the old phone to the new one? If so, how?I don't have an sd card installed. Thanks
I want to block text ringtones from a specific number at night. How do I do this?
[Community]
How do I block ringtones for a specific number at night? I have  Motorola Razr HD

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
DROID RAZR by MOTOROLA Simulator: Capturing Screenshots
[Interactive Simulation]
Explore how to capture a screenshot on your DROID RAZR by Motorola.
Where can I find the ESN number if I don't currently have my device?
[Community]
I need the ESN number and don't have the phone, where else can I find it?

Transfer Content to/from Device

Transfer Pictures or Videos from the Device - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Transfer Music Files to the Device - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Pictures or Videos to the Device - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you’re having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Media Share - Android™
[Device-Specific Instructions]
Transfer Music Files from the Device - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Visual & Hearing Accessibility

Wallpapers/Theme

DROID RAZR by MOTOROLA Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the wallpaper or background on your DROID RAZR by Motorola.
DROID RAZR by MOTOROLA Simulator: Set Picture as Wallpaper
[Interactive Simulation]
Explore how to set pictures as the wallpaper on your DROID RAZR by Motorola.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Wi-Fi On/Off - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
DROID RAZR by MOTOROLA Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your DROID RAZR by Motorola to connect to a Wi-Fi network.
DROID RAZR by MOTOROLA Simulator: Sharing a Video
[Interactive Simulation]
Learn how to share videos using your DROID RAZR by Motorola.
DROID RAZR by MOTOROLA Simulator: Turning Off Wi-Fi Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notification on your DROID RAZR by Motorola.
How do I get my device to connect to our home wi-fi?
[Community]
We have a Razr Maxx.  A few months back the wifi would not connect only at our home.  Outside, it would connect to other available wifi resources.  We contacted Verizon.  They say contact our ISP..We have a DSL line with HawaiianTel.  They walk us through the whole modem/wireless...
How do I save the router password on my Razr M?
[Community]
how do I save router password on razor m rather than constantly having to re-enter it?

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