Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Apple® iPad® 2
Samsung Galaxy S® 6
Samsung Convoy™ 3
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 4
Apple® iPhone® 5c
DROID TURBO 2
Verizon Ellipsis™ Jetpack®
DROID MAXX by MOTOROLA
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Core Prime™
Verizon Ellipsis® 8
Apple® iPhone® 5
Verizon Ellipsis™ 7
Apple® iPhone® 4s
Droid Turbo in Ballistic Nylon
LG G3
LG G4™
Apple® iPhone® 4
Droid Turbo by Motorola
Apple® iPhone® SE
Samsung Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
DROID MAXX 2
LG Revere® 3
DROID MINI by MOTOROLA
Samsung Galaxy S® III
Samsung Galaxy Note® 3
LG Cosmos™ 3
LG G2
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID RAZR M by MOTOROLA
Verizon 4G LTE Broadband Router with Voice
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG G Vista
Samsung Gusto® 3
HTC One® (M8)
Verizon Wireless Home Phone
Samsung Galaxy J1™ Prepaid
LG Extravert™ 2
Brigadier™ by Kyocera
HTC Desire® 526
Pantech 4G LTE Global USB Modem UML290
Casio G'zOne Commando®
Ellipsis™ Jetpack® MHS800L
LG G Pad 8.3 LTE
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
DROID ULTRA by MOTOROLA
LG V10™
Moto E™ Prepaid
LG G5™
HTC Desire® 626
Casio G'zOne Commando® 4G LTE
DuraXV
Verizon 4G LTE USB Modem 551L
Gear S2
Casio G'zOne Ravine® 2
Verizon Ellipsis® 10
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Galaxy Note® II
Samsung Galaxy S® 4 mini
Moto X™ (2nd Gen.)
hum by Verizon
Moto X™ by Motorola
Sony Xperia® Z3v
iPad® Pro
HTC One M9
Verizon 4G LTE USB Modem UML295
Transpyre™ Prepaid
LG Optimus Zone™ 2 Prepaid
Microsoft Lumia 735
GizmoPal™
HTC 10™
Galaxy Note® Edge
Nexus 6
DROID TURBO 2 - Designed by You
Nokia Lumia 928
Samsung Gusto® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Brightside™
Verizon 4G LTE Broadband Router
Verizon Wireless AirCard® 595
Gear S®
LG Optimus Zone™ 3 Prepaid
Samsung Convoy™ 2
Moto G™ by Motorola
LG G Pad™ X8.3
HTC One®
LG Exalt™
BlackBerry® Bold™ 9930 smartphone
Samsung Intensity™ II
LG K4™ LTE
iPad® Air 2
Nokia Lumia Icon
Nokia Lumia 822
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Optimus Exceed™ 2
LG Revere®
DROID INCREDIBLE 4G LTE by HTC
Samsung Galaxy S® III mini
DROID RAZR MAXX HD by MOTOROLA
LG Terra™
DROID RAZR by MOTOROLA
GizmoPal® 2 by LG
Lancet™ for Android™
Samsung Intensity™ III
Lucid™3 by LG
Samsung Galaxy Tab® 2 (7.0)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
LG Cosmos™ 2
Verizon SureResponse®
Blackberry Classic
PRIV™ by Blackberry®
LG Octane™
HTC One® (M8) for Windows®
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
G Pad™ 10.1 LTE
LG Revere® 2
GizmoGadget™ by LG
Verizon LTE Internet and Home Phone
LG enV®3
Apple® iPad® Air™
Lancet™
LTE Internet (Installed)
DROID RAZR MAXX by MOTOROLA
Samsung Convoy® 4
DROID DNA by HTC
DROID RAZR HD by MOTOROLA
Samsung Convoy™
LG Accolade™
LG Exalt™II
G Pad™ 7.0 LTE
Apple® iPad® mini with Retina display
Samsung Galaxy Tab S2
iPad Pro™ (9.7-inch)
HTC One® remix
Samsung Galaxy Tab® 4 (10.1)
Google Nexus 7
Microsoft Surface 3
Apple® iPad® with Wi-Fi + 4G
Apple® iPad® mini
Kyocera DuraXV+
Samsung Gusto®
LG Cosmos™
BlackBerry® Z10 smartphone
Samsung Illusion™
Enact™ by LG
DROID BIONIC by MOTOROLA
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® 2 (10.1)
DROID by MOTOROLA
Samsung Galaxy Tab®
Lucid™ by LG
Casio G'zOne Ravine®
Samsung Galaxy™ Stratosphere™ II
DROID 4 by MOTOROLA
Samsung Galaxy Stellar™
Samsung Haven™
Motorola RAZR V3m
BlackBerry® Q10 smartphone
BlackBerry® Z30 smartphone
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (8.0)
LG Extravert™
HTC Desire® 612
Samsung Galaxy J3 (2016)
DROID X2 by MOTOROLA
Hydro ELITE by KYOCERA
Galaxy Tab E (8.0)
Galaxy Nexus by Samsung
Lucid™2 by LG
LG VX8300
LG enV® TOUCH
Apple® iPad® with Retina display
Moto X™ - Designed by You (2nd Generation)
iPad® mini 4
DROID X by MOTOROLA
Ellipsis® Kids
BlackBerry® Bold 9650 smartphone
Motorola MOTO™ W755
LG Vortex™
Motorola Barrage™
DROID 3 by MOTOROLA
HTC One® max
LG enV®2
Samsung Galaxy Note® Pro
Pantech Perception™
Windows Phone 8X by HTC
Galaxy Tab E
Sony Xperia® Z2
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Intensity™
Watch Urbane™ 2nd Edition LTE
Samsung Smooth™
Samsung Alias™ 2
LG Cosmos™ Touch
Pantech Hotshot™
LG VX5500
Pantech Jest™ 2
Motorola XOOM™ 4G LTE
Samsung Knack™
Pantech Breakout™
Samsung ATIV SE™
Spectrum™ 2 by LG
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Tab® (10.1)
iPad® mini 3
LG Optimus Zone™
Samsung Fascinate™
Samsung Galaxy Tab® S
Casio G'zOne Boulder®
Samsung Galaxy Legend™
Moto X™ - Designed by You
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Dell™ Vostro™ V13 Laptop
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Note® 10.1
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Verizon Converged VOIP Device
Samsung Galaxy™ Stratosphere™
Luge™ by Motorola Prepaid
LG VX8360
Casio G'zOne Brigade®
LG VX5400
HTC Rhyme™
DROID 2 by MOTOROLA
Samsung Gear S2 classic
DROID CHARGE by SAMSUNG
THUNDERBOLT™ by HTC
LG Migosm
Samsung ATIV Odyssey™
Casio G'zOne Rock™
DROID 2 GLOBAL by MOTOROLA
Samsung SCH-u340
Pantech Marauder™
Intuition™ by LG
DROID INCREDIBLE by HTC
Verizon Wireless UM175 USB Modem
Samsung Galaxy Camera®
Samsung Galaxy Note® 10.1 2014 Edition
Delphi Connect
HTC Rezound™
Samsung Galaxy View
Nokia Lumia 2520
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Tab® (7.7)
Motorola W385
LG VX8350
BlackBerry® Curve™ 9330 smartphone
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Wireless G'zOne Type-S
Apple® iPad®
BlackBerry® Curve™ 8530 smartphone
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Curve™ 8330 smartphone
Motorola MOTO™ VU204
Motorola Adventure™ V750
Samsung Alias™
Verizon Wireless Escapade®
LG Ally™
Verizon Wireless USB720 Modem
Revolution™ by LG
Samsung Juke
Samsung SCH-u410
LG Voyager™
Pantech Caper™ Prepaid
Casio EXILIM
LG Chocolate® Touch
Samsung Reality™
LG Chocolate®
Verizon Wireless Coupe™
Verizon Wireless USB727 Modem
Pantech Crux™
Spectrum™ by LG
Sony Xperia® PLAY
LG Enlighten®
LG Dare™
Sierra Wireless AirCard® 555D
Samsung Omnia® II
LG VX5300
HP® Mini 1151NR Netbook
Casio G'zOne Ravine® 2 Non-Camera
BlackBerry® Torch™ 9850 smartphone
Motorola MOTOKRZR K1m
Verizon Wireless PC5750 PC Card
Samsung SCH-u430
LG Optimus Exceed™ Prepaid
DROID PRO by MOTOROLA
LG Chocolate® 3
G'zOne Boulder™ Black and Silver
BlackBerry® 8830 World Edition smartphone
Samsung Rogue™
Verizon Wireless UM150 USB Modem
LG VX5200
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-u540
HTC Trophy™
Motorola V325
Samsung SCH-a650
DROID XYBOARD 10.1 by MOTOROLA
Motorola Entice™
LG VX3200
Verizon Wireless CDM8975
DROID ERIS by HTC
LG VX6100
Gateway® LT2016u Netbook
Sierra Wireless AirCard® 580
Verizon Wireless Razzle™
Samsung Zeal™
Motorola W315
Blackberry Classic Non-Camera
LG VX8700
LG VX3300
Samsung Sway™
Samsung SCH-a930
Nokia 2705 Shade™ Non-Camera
Motorola MOTO™ Z6c World Edition
Samsung Gleam®
LG enV®
Samsung SCH-a670
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HP® Pavilion dm1-3010nr Notebook
LG Versa™
Samsung Continuum™
Motorola RAZR V3m in Gray
Samsung SCH-a870
Motorola E815
DROID XYBOARD 8.2 by MOTOROLA
BlackBerry® Curve™ 9310 smartphone
Pantech PN-215
LG Clout™
Sharp KIN™ ONE
Nokia 6015i Prepaid
Nokia 6205
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Nokia 7705 Twist™
Samsung SCH-u550
Verizon Wireless CDM8950
Motorola MOTO Q™ 9c
Motorola V60s
LG VX6000
Samsung Renown™
Samsung Trance™
HTC Merge®
Verizon Wireless V740 ExpressCard
Motorola CITRUS™
Samsung SCH-a850
Motorola V325i
LG VX4500
LG VX4650
Motorola DEVOUR™ with MOTOBLUR™
Motorola Krave™ ZN4
Pantech PN-820
Motorola Rival™
Samsung i700 Pocket PC
LG Fathom®
Samsung SCH-a950
Nokia 7205 Intrigue™
Samsung N150 Netbook
Pantech PN-210
Compaq® Mini CQ10-688nr Netbook
Samsung FlipShot®
Nokia 2128i
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Nokia 2705 Shade™
Verizon Wireless Adamant™
LG V
LG Glance™
Samsung SCH-a310
Samsung Omnia®
DROID R2D2 by MOTOROLA
Motorola XOOM™
Verizon AD3700 Global USB Modem
LG VX8100
Kyocera KPC650
Verizon Wireless Salute™
Samsung Gem™
HTC Apache XV6700
Sharp KIN™ TWO
SCH-u410 Prepaid
Nokia 2605 Mirage
HP® Mini 110-3098NR Netbook
HP® Pavilion dm1-2010nr Entertainment Notebook
Kyocera KX1v
Jest™
Sharp KIN™ ONEm
Motorola V276
Samsung SCH-a630
Samsung SCH-u620
HP® Mini 311-1037NR Netbook
Motorola Q™
Samsung SCH-i760
LG VX9400
HTC Touch Pro™
LG VENUS™
Motorola V265
Kyocera KX414
Sharp KIN™ TWOm
Verizon Wireless PN-300
Verizon Wireless CDM 7075
Motorola V710
Motorola V65p
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola MOTO™ Z6cx World Edition without Camera
HP® Mini 210-1076NR Netbook
Nokia 2366i
Verizon KPC680 ExpressCard®
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-a890
HP® Mini 110-1046NR Netbook
Motorola V325xi
Kyocera K404
Samsung i600 Smartphone
Nokia 6215i
Motorola Rapture™ VU30
Kyocera KX2
LG VX2000
Motorola V60p
Nokia 2285
Kyocera KX444
Samsung SCH-i730
LG VX4700
Samsung Glyde™
Kyocera K323
Motorola MOTO Q™ music 9m
Motorola MOTORIZR Z6tv
Verizon Wireless XV6600 without Camera
Samsung SCH-a790
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Nokia 6236i
BlackBerry® 7250
Verizon Wireless U630 PC Card
Nokia 6315i
Kyocera SE47
Samsung Saga™
Verizon Wireless V620
Samsung SCH-a795
Motorola MOTOSLVR L7C
Samsung SCH-i830
BlackBerry® 7750
Samsung SCH-a610
Nokia 6305i
Motorola V120e
Samsung SCH-a970
Motorola T720
Samsung SCH-n330
Motorola T300p
Motorola V276 Prepaid
Motorola C333

Accessories

Activation & Initial Setup

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Device Replacement Program
[General Information]
See all your options for replacing your phone or tablet if it’s lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Equipment Protection Programs
[General Information]
Learn about the different insurance and protection options for your device, including monthly cost, deductable and coverage.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
How to transfer content from your old Android phone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 2:09
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:32
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
How to transfer content from your old Android phone to your new iPhone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new iPhone using Verizon Cloud in a few simple steps.
Length: 2:08
How to transfer content from your old iPhone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old iPhone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 2:06
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Activating Your DROID MAXX, DROID ULTRA, DROID MINI by MOTOROLA - Existing Customers
[How to Use Guide]
Setup guide for the Droid Maxx, Droid Ultra and Droid Mini
Activating Your DROID MAXX, DROID ULTRA, DROID MINI by MOTOROLA - New Customers
[How to Use Guide]
Setup guide for the Droid Maxx, Droid Ultra, and Droid Mini
Activating Older Devices
[How to Use Guide]
Activation instructions for Older Certified Pre-Owned Devices.

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
DROID ULTRA by MOTOROLA Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power on and off your Droid Ultra by Motorola.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Troubleshooting Basics
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
DROID ULTRA by MOTOROLA Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to share pictures with Bluetooth on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Learn how to turn on bluetooth on your device.
DROID ULTRA by Motorola - Bluetooth® Car Kit
[PDF]
DROID ULTRA by Motorola Bluetooth Car Kit Support for Verizon Wireless Subscribers.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
DROID ULTRA by MOTOROLA Simulator: Dialing by Voice
[Interactive Simulation]
An interactive guide to using your voice to place a call with your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Placing a Call to a Contact
[Interactive Simulation]
Learn how to place a call to a contact using your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to call a new number using your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Returning to a Call
[Interactive Simulation]
A visual guide for returning to a call on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two active calls on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Teach your children how to call 911 on your Droid Ultra by Motorola.
How can I set up auto redial?
[Community]
I have "auto retry" checked, but it doesn't seem to work, so I wanted to manually be able to hit "redial"Found instructions online, but can't get to my call log to set the number.Is there a "redial" button, or way to set it?

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google Photos
[Device-Specific Instructions]
DROID ULTRA by Motorola DROID Zap
[Video]
DROID zap allows you to share pictures and videos with a swipe of your fingers. Watch this video to learn how.
Length: 1:22
Transfer Pictures or Videos to the Device - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
DROID ULTRA by Motorola Camera Quick Capture
[Video]
Learn how to take pictures fast with a twist of the wrist.
Length: :33
DROID ULTRA by MOTOROLA Simulator: Accessing Camera Settings
[Interactive Simulation]
Discover how to access the camera settings on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Adjusting the Video Setting for Messaging
[Interactive Simulation]
A how-to guide foradjusting the video setting for easy message sending on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change from the rear to the front-facing camera while taking a picture with your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to switch from the rear to the front-facing camera while recording a video with your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Editing a Picture
[Interactive Simulation]
Discover how to edit a picture on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos using your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Sharing Videos
[Interactive Simulation]
Learn how to share videos using your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Learn how to take a picture while recording a video your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Taking a Picture from the Lock Screen
[Interactive Simulation]
Learn how to take a picture from the Lock screen with your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Turning On the Flash
[Interactive Simulation]
Learn how to turn on the camera's flash for taking a picture with your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Using Quick Capture
[Interactive Simulation]
Discover how to use Quick Capture to take a picture by twisting the phone with your wrist from any screen on your Droid Ultra by Motorola camera.
DROID ULTRA by MOTOROLA Simulator: Video
[Interactive Simulation]
A visual walkthrough of the most common video features on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Zooming In and Out
[Interactive Simulation]
Discover how to zoom in and out for the camera using your Droid Ultra by Motorola.
How do I move photos from my old device?
[Community]
How do I move photos from old device to my new Ultra?

Computer/PC Connectivity

USB Debugging Mode - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device/USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
DROID ULTRA by MOTOROLA Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Adding a Contact to a Group
[Interactive Simulation]
A step-by-step guide for adding adding a contact to a group on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Adding and Deleting a Contact from Your Favorites
[Interactive Simulation]
A step-by-step guide for adding and deleting a contact from your favorites list on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Creating a Group
[Interactive Simulation]
Discover how to create a group of contacts for easy messaging to all members at once on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information with another contact on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add the number as a contact on your Droid Ultra by Motorola.

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on The MORE EverythingSM Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Roaming - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
This helps when you can't connect to the Internet /have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Conserve Data Usage - Google+
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Check for Water Damage - Motorola
[Device-Specific Instructions]
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.

Device Settings

System Select - Android™
[Device-Specific Instructions]
Accelerometer Rotation - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
DROID ULTRA by MOTOROLA Simulator: Accessing Settings
[Interactive Simulation]
Discover how to acess the Settings on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Droid Ultra by Motorola by adjusting the screen timeout.
DROID ULTRA by MOTOROLA Simulator: Changing the Ringtone
[Interactive Simulation]
Discover how to change the ringtone on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Setting Screen Security
[Interactive Simulation]
An interactive guide for setting screen security to help keep others from using your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Droid Ultra by Motorola to silent.
DROID ULTRA by MOTOROLA Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Droid Ultra by Motorola to Airplane mode.
Since the Droid Ultra does not support expandable storage, can I access the built-in storage to store my media?
[Community]
Canefanatic66 asked Verizon Wireless: Q: Since the Droid Ultra does not support expandable storage, can I access the built-in storage to store my media? A: Yes, the device does allow you access to any files stored on the internal memory via an application that comes on the device.
Why don't I get wireless emergency alerts on my new device?
[Community]
My phone currently is a Droid Ultra. My old phone was a Droid Bionic. I have both phones sitting next to me, the old one is also turned on because I use it occasionally for certain things. I just received an Amber alert on the bionic but not on the ultra. I have the alerts enabled on the ultra. Why am...

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
DROID ULTRA by MOTOROLA Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email using your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment to an email on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to email on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Droid Ultra by Motorola.

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Current Location (Google Maps™)
[Device-Specific Instructions]
Location Mode - Android™
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Add Layers (Google Maps™)
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]

Gestures & Motions

Gestures (Google Maps™)
[Device-Specific Instructions]
DROID ULTRA by Motorola Camera Quick Capture
[Video]
Learn how to take pictures fast with a twist of the wrist.
Length: :33
DROID ULTRA by Motorola Using Touchless Controls
[Video]
Touchless Control is a hands free way to get answers from your phone.
Length: 1:17

Home Screen

Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
DROID ULTRA by MOTOROLA Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Discover how to organize apps into a folder on a Home screen of your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
Learn how to add widgets and apps to a Home screen on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Moving Widgets and Apps on a Home Screen
[Interactive Simulation]
A visual instruction guide for moving widgets and apps on a Home screen of your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Removing Widgets and Apps from a Home Screen
[Interactive Simulation]
Learn how to delete widgets and apps from a Home screen on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Resizing Widgets on the Home Screen
[Interactive Simulation]
A visual instruction guide for resizing widgets on your Droid Ultra by Motorola.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot On/Off - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
DROID ULTRA by MOTOROLA Simulator: Setting Mobile Hotspot Security
[Interactive Simulation]
An interactive guide for changing the mobile hotspot security settings on your Droid Ultra by Motorola so you can choose who uses your Internet connection.

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Clear Temporary Internet Files - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reboot the Router
[Device-Specific Instructions]
Browser Cookies On/Off - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your DROID Mini / DROID Ultra / DROID Maxx by Motorola, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
JavaScript Settings - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your DROID Mini / DROID Ultra / DROID Maxx by Motorola, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you...
DROID ULTRA by MOTOROLA Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Opening and Closing a Window
[Interactive Simulation]
A visual walkthrough of opening and closing a new window in the web browser of your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to search the web with your voice using your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Web Browser
[Interactive Simulation]
A step-by-step guide for browsing the web on your Droid Ultra by Motorola.

Language

DROID ULTRA by MOTOROLA Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Droid Ultra by Motorola.

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
DROID ULTRA by MOTOROLA Simulator: Locking and Unlocking the Screen
[Interactive Simulation]
An interactive guide for locking and unlocking the screen to help keep you from using your Droid Ultra by Motorola while in your pocket or purse.
DROID ULTRA by MOTOROLA Simulator: Using Lock Screen Pages
[Interactive Simulation]
Learn how to use Lock screen pages to quickly access your favorite apps on your Droid Ultra by Motorola.

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Transfer Music Files to the Device - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Navigating & Multitasking

DROID ULTRA by Motorola Using the Active Display
[Video]
Find out the time and any active notifications without waking up the phone through Active Display.
Length: :33
DROID ULTRA by MOTOROLA Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel of your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
Discover how to access and close open apps on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Switching Between Windows
[Interactive Simulation]
Learn how to switch between windows in the web browser of your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Using Active Notifications
[Interactive Simulation]
Learn how to customize Active Notifications on your Droid Ultra by Motorola.

Operating System & Software

DROID ULTRA by MOTOROLA and DROID MAXX by MOTOROLA
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Factory Data Reset (Powered Off) - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
Initial Setup - Software Upgrade Assistant (Motorola)
[Device-Specific Instructions]
This shows how to install the Verizon Upgrade Assistant on your PC or Mac. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Perform a Factory Data Reset (Device Powered On) - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), General (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard reset, you...
DROID BY MOTOROLA Software Update Benefits
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove the SIM Card - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert the SIM Card - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
DROID ULTRA by Motorola Inserting the SIM Card
[Video]
Find out where your SIM card is located in this video.
Length: :22
DROID ULTRA by MOTOROLA Simulator: Inserting a Nano SIM Card
[Interactive Simulation]
Learn how to insert a nano SIM card into your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Removing a Nano SIM Card
[Interactive Simulation]
Learn how to remove a nano SIM card from your Droid Ultra by Motorola.
How do I find the PUK code on my Droid Ultra by Motorola?
[Community]
My husbands phone says to enter password for Sim card lock. He doesn't know it, it has never said that before.
I damaged my phone. Can I get a new one without my plan being impacted?
[Community]
My droid ultra was damaged , with only 6 months left on our current contract can I pick one up on ebay and swap out the sim card?? Do I have to get the exact same phone or can I get something different? Will this affect our monthly bill? Don't want to be paying any more than we already are.
My device won't connect to the Verizon network. How do I fix this?
[Community]
is there any way to reactivate current sim card

Sounds, Volume & Audio

Volume Controls - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Resolve Volume Issues
[Device-Specific Instructions]
DROID ULTRA by MOTOROLA Simulator: Getting Directions Using Touchless Control
[Interactive Simulation]
Learn how to get directions using Touchless Control on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Setting Up Touchless Control
[Interactive Simulation]
Learn how to set up Touchless Control on your Droid Ultra by Motorola.

Status Indicators/Lights

TV

DROID ULTRA by Motorola Wireless Display
[Video]
Explore how Wireless Display lets you show your content on any Miracast enabled HDTV.
Length: :40
HDMI Format - Android™
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
How To Use Verizon Messages
[Video]
Watch this video to learn how to customize messages, use Integrated Messaging on your phone, tablet and computer and take picture messaging to the next level with Verizon Messages.
Length: 4:03
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Motorola Connect - Android
[Device-Specific Instructions]
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Picture / Video Messaging email address
[Device-Specific Instructions]
DROID ULTRA by MOTOROLA Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message using your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Ignoring a Call and Responding with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and responding with a text message on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Sending a Text Message
[Interactive Simulation]
Learn how to send a text message with your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Text Messaging
[Interactive Simulation]
Discover how to use the text messaging features of your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using your voice to send a text message with your Droid Ultra by Motorola.
How do I save a photo to my gallery that someone sent to me via text message?
[Community]
How can I save a photo to my gallery that someone sent to me via text message? Thanks!
How do I set up group texting?
[Community]
I am trying to set up group texting.  Does this phone have that feature?  If so, how do you set it up?
I am trying to e-mail a video and the file size is to large to attach. How do I fix this?
[Community]
Trying to email a friend a video and it says the file size is to large to attach.  How do I change this?
Why can't I send or receive a text?
[Community]
I just bought this phone today.  I switched over my phone number from ATT&T to Verizon.  However, I am not able to send/receive text messages except to the people I share a family plan with.  Please help me fix this.
Why does my text message app keep crashing?
[Community]
Just got this new Droid Ultra.  I can send text msgs but when I try to open a received on the app force closes.  Brought it to the store and the guy did a soft reset and thought that would fix it.  Came Home...not fixed.  Any suggestions?
Why don't I get text message notifications when I am on the phone?
[Community]
While I'm having a phone conversation, I do not receive any notification of any text messages that may come in.  Is there anything that I can do so that my phone will beep in my ear to let me know that I have a text message.  Very frustrating especially since I'm on the phone a lot.
Why is the same message being sent repeatedly?
[Community]
My daughter's new Droid Ultra keeps sending the same picture message over and over again to 2 of the other phones on our account.  It won't stop..help! Subject line was edited by: Verizon Moderator <<>>

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]

Transfer Content to/from Device

Back Up & Transfer Content Between Devices
[General Information]
Learn the simple way to back up and transfer content with Verizon Cloud and find out about other options.
Transfer Music Files to the Device - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Media Share - Android™
[Device-Specific Instructions]
Transfer Pictures or Videos to the Device - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you&#39;re having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Visual & Hearing Accessibility

How do I stop my phone from announcing incoming calls?
[Community]
My phone announces incoming calls, I forgot how I did it, how do I stop the announcements.

Wallpapers/Theme

DROID ULTRA by MOTOROLA Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the wallpaper or background on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
Learn how to set pictures as the wallpaper on your Droid Ultra by Motorola.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Auto Switch Between Wi-Fi & Mobile Data Networks - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Wi-Fi On/Off - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Why can't I download apps while not on wi-fi?
[Community]
i have the droid ultra  cant download apps without being on wifi, help?

Still Have Questions?


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