Billing and Payments

Learn about different sections of your bill, payment options, how to set up Auto Pay and other helpful tools for your Verizon Wireless account.
Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Samsung Galaxy S6 edge +
Samsung Galaxy Note5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
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Apple® iPhone® 5c
DROID MAXX by MOTOROLA
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LG G3
Verizon Ellipsis™ 7
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Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
LG G2
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LG Cosmos™ 3
LG G4™
Jetpack® MiFi® 6620L
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Sony Xperia® Z3v
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LG Revere® 3
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
Brigadier™ by Kyocera
LG Extravert™ 2
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Note® II
Verizon Wireless Home Phone
Verizon 4G LTE Broadband Router with Voice
Casio G'zOne Commando® 4G LTE
Galaxy Note® Edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Gusto® 3
Nokia Lumia 928
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Moto X™ (2nd Gen.)
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DuraXV
LG Optimus Exceed™ 2
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Samsung Brightside™
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
HTC One M9
Ellipsis™ Jetpack® MHS800L
Samsung Gusto® 2
Samsung Galaxy J1™ Prepaid
GizmoPal™
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DROID DNA by HTC
DROID RAZR MAXX HD by MOTOROLA
G Pad™ 7.0 LTE
DROID RAZR by MOTOROLA
Nokia Lumia 822
DROID RAZR HD by MOTOROLA
Samsung Convoy™ 2
LG Exalt™
Verizon 4G LTE USB Modem UML295
Nexus 6
Samsung Intensity® II
Gear S®
Samsung Galaxy S® III mini
Lucid™3 by LG
Samsung Intensity® III
Nokia Lumia Icon
DROID RAZR MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Transpyre™ Prepaid
LTE Internet (Installed)
Moto E™ Prepaid
Samsung Galaxy Tab® 4 (10.1)
BlackBerry® Bold™ 9930 smartphone
LG Optimus Zone™ 2 Prepaid
iPad® Air 2
Microsoft Lumia 735
LG Cosmos™ 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Illusion™
LG Octane™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Samsung Convoy™
DROID 4 by MOTOROLA
Verizon 4G LTE USB Modem 551L
LG Revere® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Lucid™2 by LG
G Pad™ 10.1 LTE
Blackberry Classic
Samsung Gusto®
Lucid™ by LG
HTC One® remix
BlackBerry® Z10 smartphone
DROID Eris by HTC
LG enV®3
BlackBerry® Z30 smartphone
Samsung Galaxy Stellar™
HTC One® (M8) for Windows®
DROID BIONIC by MOTOROLA
HTC Desire® 612
Enact™ by LG
LG Cosmos™
Apple® iPad® Air™
Windows Phone 8X by HTC
HTC One® max
Verizon Wireless AirCard® 595
Galaxy Nexus by Samsung
Samsung Haven™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
LG Accolade™
Hydro ELITE by KYOCERA
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy Tab® S
LG Extravert™
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® mini
DROID INCREDIBLE 2 by HTC
BlackBerry® Q10 smartphone
Samsung Galaxy Tab®
Verizon SureResponse®
Casio G'zOne Ravine®
Pantech Perception™
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Tab® 4 (8.0)
DROID INCREDIBLE 4G LTE by HTC
Samsung Galaxy Note® Pro
DROID X2 by MOTOROLA
iPad® mini 3
Moto X™ - Designed by You (2nd Generation)
Samsung Galaxy™ Stratosphere™
DROID X by MOTOROLA
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Lancet™
Samsung Intensity®
Samsung Knack™
Google Nexus 7
Pantech Jest™ 2
Spectrum™ 2 by LG
DROID 3 by MOTOROLA
BlackBerry® Bold 9650 smartphone
Luge™ by Motorola Prepaid
Samsung Galaxy Legend™
Motorola Barrage™
Pantech Hotshot™
LG 4G LTE USB Modem VL600
LG VX8300
Apple® iPad® with Wi-Fi + 4G
DROID by MOTOROLA
LG G Pad™ X8.3
LG Cosmos™ Touch
LG enV® TOUCH
THUNDERBOLT™ by HTC
Motorola MOTO™ W755
HTC Desire® 526
Apple® iPad® with Retina display
Samsung SCH-u340
LG Terra™
LG enV®2
Samsung ATIV SE™
Samsung Fascinate™
HTC Rezound™
Motorola RAZR V3m
Moto X™ - Designed by You
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPad® mini with Retina display
DROID CHARGE by SAMSUNG
Nokia 2366i
DROID INCREDIBLE by HTC
Samsung ATIV Odyssey™
Pantech Breakout™
Casio G'zOne Boulder®
Samsung Alias™ 2
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Delphi Connect with 4G LTE Mobile Hotspot
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Intuition™ by LG
LG Migosm
Pantech Marauder™
Verizon Wireless USB760 Modem
LG VX5500
Dell™ Vostro™ V13 Laptop
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Note® 10.1 2014 Edition
LG VX8360
Samsung Galaxy Tab® (10.1)
Samsung Smooth™
Samsung Galaxy Note® 10.1
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LG Optimus Exceed™ Prepaid
LG VX5400
Nokia Lumia 2520
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Casio G'zOne Brigade®
LG Optimus Zone™
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DROID 2 GLOBAL by MOTOROLA
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Verizon Wireless UMW190 Global USB Modem
DROID 2 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone Prepaid
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Vortex™
BlackBerry® Pearl™ Flip 8230 smartphone
Motorola W385
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Spectrum™ by LG
Pantech PN-215
Revolution™ by LG
Apple® iPad®
Pantech Crux™
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BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UM175 USB Modem
LG Ally™
LG Chocolate® Touch
Verizon Converged VOIP Device
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy Tab® (7.7)
Motorola RAZR V3m in Gray
LG Enlighten®
LG VX8350
Motorola MOTO™ VU204
DROID XYBOARD 8.2 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
Samsung SCH-u410
Delphi Connect
Verizon Wireless USB720 Modem
Motorola MOTOKRZR K1m
LG Dare™
Blackberry Classic Non-Camera
DROID PRO by MOTOROLA
Pantech Caper™ Prepaid
Motorola Adventure™ V750
BlackBerry® Curve™ 8530 smartphone
BlackBerry® Curve™ 8330 smartphone
BlackBerry® Torch™ 9850 smartphone
Sony Xperia® PLAY
Casio EXILIM
LG Voyager™
Verizon Wireless CDM8975
Verizon Wireless Escapade®
Pantech PN-210
Verizon Wireless G'zOne Type-S
Verizon Wireless Salute™
Samsung Juke
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-u430
G'zOne Boulder™ Black and Silver
DROID XYBOARD 10.1 by MOTOROLA
Samsung Continuum™
LG enV®
HTC Trophy™
BlackBerry® 8830 World Edition smartphone
LG VX5300
Verizon Wireless UM150 USB Modem
Nokia 2705 Shade™ Non-Camera
LG VX5200
LG Chocolate®
Samsung Zeal™
Verizon Wireless PC5750 PC Card
Verizon Wireless USB727 Modem
Nokia 6015i Prepaid
Samsung Rogue™
Verizon Wireless Razzle™
HP® Mini 1151NR Netbook
Samsung SCH-u540
LG Chocolate® 3
Jest™
Samsung Galaxy Camera®
Motorola E815
Samsung SCH-a930
Motorola XOOM™
Lumia 2520 Prepaid
Motorola W315
Motorola Rival™
Motorola Entice™
LG VX8700
Motorola MOTO Q™ 9c
LG VX6100
Motorola V325i
Samsung Omnia® II
LG Clout™
Samsung SCH-a670
Motorola RAZR V3c
BlackBerry® Curve™ 9310 smartphone
LG Versa™
Motorola DEVOUR™ with MOTOBLUR™
Verizon Wireless Adamant™
Gateway® LT2016u Netbook
Motorola V325
LG VX8100
Samsung SCH-a650
HP® Pavilion dm1-3010nr Notebook
Samsung SCH-u550
Sharp KIN™ ONE
Motorola MOTO™ Z6c World Edition
LG VX3200
Sierra Wireless AirCard® 555D
Samsung Gleam®
Samsung SCH-a870
Motorola MOTO™ Z6cx World Edition without Camera
Sierra Wireless AirCard® 580
LG VX4500
Samsung Trance™
LG Fathom®
Kyocera KPC650
HP® Mini 311-1037NR Netbook
Nokia 7705 Twist™
Samsung N150 Netbook
Samsung Sway™
Samsung Gem™
DROID R2D2 by MOTOROLA
Motorola CITRUS™
LG VX3300
Motorola Krave™ ZN4
LG Glance™
Pantech PN-820
HTC Merge®
Samsung Glyde™
Nokia 7205 Intrigue™
Compaq® Mini CQ10-688nr Netbook
LG VX4650
LG VX6000
Samsung SCH-a950
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung FlipShot®
Verizon Wireless CDM8950
Samsung SCH-i760
Verizon Wireless PN-300
Nokia 6205
Samsung SCH-u620
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
HTC® Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless V740 ExpressCard
Samsung i600 Smartphone
Nokia 6215i
BlackBerry® 7250
LG VX9400
Motorola V60s
Kyocera K323
HP® Mini 110-1046NR Netbook
Samsung Renown™
Kyocera KX414
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola MOTORAZR maxx Ve
Nokia 2705 Shade™
Motorola V276
Samsung i700 Pocket PC
Verizon Wireless Blitz® Prepaid
Verizon Wireless USB1000 Global USB Modem
Motorola Rapture™ VU30
Kyocera SE47
Samsung SCH-a310
Sharp KIN™ TWOm
LG V
HP® Mini 210-1076NR Netbook
Motorola V710
Sharp KIN™ ONEm
Motorola V120e
Samsung Omnia®
Motorola V65p
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Nokia 6315i
Kyocera KX1v
Samsung SCH-a850
LG VENUS™
Motorola Q™
Nokia 2605 Mirage
Samsung SCH-a610
Samsung SCH-a990
Motorola MOTOSLVR L7C
Sharp KIN™ TWO
Motorola C333
Motorola V265
Nokia 3589i
Nokia 2285
Samsung SCH-a970
Verizon XU870 Global ExpressCard®
BlackBerry® 7750
Samsung SCH-a795
Verizon KPC680 ExpressCard®
Nokia 2128i
Samsung SCH-a530
Kyocera KX444
Nokia 6236i
LG VX4700
HTC Apache XV6700
Motorola MOTO Q™ music 9m
Motorola T720
Motorola MOTORIZR Z6tv
Kyocera KX2
Motorola V60p
HTC Touch Pro™
Motorola V276 Prepaid
Motorola V325xi
Samsung Saga™
Verizon Wireless V620
Kyocera K404
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Verizon Wireless V640
Samsung SCH-i730
Verizon Wireless U630 PC Card
Samsung SCH-a630
Samsung SCH-n330
HTC Desire® 626
SCH-u410 Prepaid
Verizon 4G LTE Broadband Router
Kyocera DuraXV Plus
Verizon Wireless XV6600 without Camera
Motorola T300p
LG VX2000
Motorola C343
Motorola T730
Samsung SCH-a890
Samsung SCH-i830

Discounts & Validation FAQs

[FAQs]

Discounts by Verizon Wireless
  1. What are Discounts by Verizon Wireless?

    Discounts by Verizon Wireless offers discounts on wireless products and services. These discounts are for employees of companies, or those affiliated with organizations that have an agreement for wireless service with Verizon Wireless.



Discount Hot Topics
  1. I’m a member of the military or a veteran. Do I qualify for a discount?

    Yes, as part of our commitment to support the men and women who serve our country, we offer a 15% discount off eligible plans and features to all military personnel and veterans.

    To start saving now, validate your service by going to www.verizonwireless.com/militarydiscount, for more information and to start the discount process. You'll be directed to a page where you can enter the Verizon Wireless phone number associated with your personal wireless account and follow the step-by-step instructions provided. If asked for your company name and address, enter your branch of service and your last known military address (including APO/FPO, AP/AE etc.).

    If you are active military, you can provide one of the following:

    • Your work or government-issued email address
    • Recent paystub issued within the last 60 days


    If you are a veteran, you can provide one of the following:

    • Veterans Identification Card (VIC)
    • Veterans Health Identification Card (VHIC)
    • Veterans Advantage Card (VAC)
    • DD Form 214 (or any other government issued, legacy discharge document)
    • Military Retiree Account Statement

      Note: Don't submit your standard Military ID card (known as the Uniformed Services ID Card).


  2. I've recently registered or validated my discount, where can I check to see if the discount is applied to my account?

    If you've received a notification that your submission was validated, there are several places to view your discount in My Verizon.

    • In the Notification Center
    • From the main My Verizon menu:
      • Hover your mouse over the My Verizon menu at the top of the page
      • Select My Plans & Services
      • Scroll to the bottom of the page for Promotions and Discounts.
    • If the discount has been applied for more than one bill cycle, it also appears on your monthly billing statement.


  3. Does my plan or feature qualify for a discount?

    One of the many ways we like to show our appreciation is by always making sure you get the best value. Whether you've accepted a promotional plan that is already pre-discounted, or you're able to take advantage of the discount available through your employer or organization.

    General discount qualifications, unless otherwise noted, apply to plan monthly access fees of $34.99 or higher, and data features of $24.99 or higher, when added to a plan of $34.99 or higher. On plans with separate account and line fees, discounts apply only to the Account Access fees. Prepaid, already discounted and promotional plans are not eligible for discounts through this program. To take advantage of the discount, your account must be activated with, or already have a 2-year contract or a device payment agreement.

    A great way to manage your account and review your discount details is through My Verizon.



Validation
  1. What is validation, and why am I being asked to validate my employment or affiliation?

    Since these discounts are only available to employees of companies, or those affiliated with organizations that have an agreement with Verizon Wireless, we ask that you validate your employment or affiliation with such an organization when registering for a new discount or renewing an existing discount on your personal wireless account.

    Since your employment or affiliation status may change over time, we will periodically ask you to validate your status. Validation is necessary to ensure we have accurate information regarding the organization you work for, or are affiliated with, and to ensure you're getting the discount you're eligible to receive. If your employment or affiliation status has changed, you may still be eligible for a discount through your new employer or affiliation. To find out, please complete the validation process.



  2. I heard that Verizon Wireless will be requiring validation to determine my discount eligibility, but I haven't received any information. What do I need to do?

    No action is required at this time. When it's time for you to validate your employment or affiliation, you'll receive a variety of communications that may include:

    • Email
    • Text messages
    • Bill messages
    • Postal mail
    • Phone calls

    The communications will provide you with clear instructions on how to validate your employment or affiliation through a simple online or postal mail process.



  3. I validated my employment or affiliation when I signed up for my discount. Why am I being asked to validate again?

    Your discount eligibility is tied to your employment or affiliation status, which may change over time. We'll periodically ask you to validate your current employment or affiliation status in order to ensure we have accurate information regarding the organization you work for or are affiliated with, and the discount for which you are eligible.

    After we've processed your request, you'll receive the discount currently available under your organization's agreement with Verizon Wireless.



  4. Does validation impact my existing wireless service contract?

    No. Validation does not extend your wireless service contract. It simply ensures that you'll receive the discount currently available under your organization's agreement with Verizon Wireless.



  5. How often will I need to validate my employment or affiliation?

    Validation will be done periodically. We won't request it more than once per year.



  6. How long do I have to validate?

    If you've received notice to renew your discount, please respond within 30 days after the first notification is sent to allow time for processing.



  7. What happens if I don't validate?

    If you don't complete your employment or affiliation validation within 60 days from when the first validation notification was sent, your discount will be automatically removed. Please submit your validation request within 30 days of receiving your first notice to allow time for processing.



  8. What should I do if I’m eligible for the discount but I missed the renewal window?

    You can re-enroll for your discount by going to www.verizonwireless.com/discounts and entering your mobile number or My Verizon ID in the Existing Verizon Customers section to get started.

    Please note: If you currently receive a discount but have missed the renewal window, it may be removed while we process your employment or affiliation validation request.



  9. What does Verizon Wireless do with the information that I’m being asked to submit as part of validation?

    The information you provide will only be used to validate your employment or affiliation status. We value your privacy and won't use the information in any way other than the stated purpose.

    If you're uploading a paystub or other proof of employment or affiliation, we ask that you black out the following:

    • Salary
    • Tax Amount
    • Banking Information
    • Social Security Number
    • Employee ID Number

    You can refer to our privacy policy for more information.



  10. Why are the last four digits of my Social Security Number required for validation?

    The last 4 digits of your SSN helps ensure that the correct customer account is identified for validation. This information is only used for account verification purposes. We value your privacy and won't use this information in any way other than the stated purpose.



  11. What happens if I have left the organization that I was with when I signed up for my discount?

    If your employment or affiliation status has changed, you may still be eligible for a discount through your new organization. We encourage you to go through the validation process using your new organization's information.

    If you're no longer eligible for a discount through your organization, the discount will be removed from your account automatically.

    Learn how to validate your employment or affiliation with an organization that has an agreement with Verizon Wireless.



  12. If I'm no longer eligible for a discount, will I be retroactively charged the difference between the full price and discounted price of service?

    No, you won't be retroactively charged. If you're no longer eligible, the discount will simply be removed from your account.



How to Validate
  1. How do I validate my employment or affiliation with an organization that has an agreement with Verizon Wireless?

    To validate your employment or affiliation with an organization that has an agreement with Verizon Wireless, go to www.verizonwireless.com/discounts, enter any Verizon Wireless phone number associated with your personal wireless account and follow the step-by-step instructions provided.

    You'll be asked to provide your work email address, a legible copy of a recent paystub or a legible copy of other proof of your employment or affiliation with an organization that has an agreement with Verizon Wireless. The paystub or other proof of employment or affiliation should not be more than 60 days old.



  2. Can I use my smartphone or tablet to validate my employment or affiliation with an organization that has an agreement with Verizon Wireless?

    Yes, you can use your smartphone or tablet to validate your employment or affiliation with an organization that has an agreement with Verizon Wireless. On your smartphone or tablet, go to www.verizonwireless.com/discounts, enter any Verizon Wireless phone number associated with your personal wireless account and follow the step-by-step instructions provided. You can use the camera on your smartphone or tablet to take a picture of your paystub or other proof of employment or affiliation.

    Note: Your smartphone or tablet must have iOS 6+ or Android™ OS 4.0+.



  3. How do I validate using my work email address?

    The easiest way to validate is to use your work email. If your organization has a unique email domain (i.e. the string that follows the "@" symbol in an email address) and has registered that domain with us, you may be able to use your work email address to validate. To validate using your work email address:

    1. Go to www.verizonwireless.com/discounts.

    2. Under the Existing Verizon Customers section, enter any Verizon Wireless phone number associated with your personal wireless account and click Log In to Validate.

    3. On the next page, click Validate by Work Email Address.

    4. On the next page, verify your mobile number, enter and confirm your work email address and click Validate My Work Email Address.

    5. Check your work email address for a confirmation email sent from customerserviceb2b@verizonwireless.com, with the subject Discounts by Verizon Wireless.

    6. Click the Confirm My Discount link in the confirmation email.

    7. The Confirm My Discount link must be clicked within 72 hours. If the link has expired, please restart this process to resubmit.

      Note: If the Confirm My Discount link does not display within the confirmation email, enable your email application to display images.


  4. My employer or organization has an email address that is unique to them, why didn't my email address work when I submitted?

    While your email address may be unique to your employer or organization, the email domain (i.e. the string that follows the "@" symbol in an email address) may not have been provided to us by your employer or organization. When an email address is used for validation, the domain is compared against a database of domains provided from employers and organizations. If an employer or organization has not provided the unique email domain to Verizon Wireless, we won't be able to complete the request using email. Even if you can't complete the process using your work email address, you can still submit a request using a paystub or other proof of employment or affiliation.



  5. How long will it take for my account to be updated or my discount to be applied?

    After your employment status is confirmed, please allow 1 to 2 billing cycles for any discount updates to appear on your monthly bill.

    If you submitted a paystub or other proof of employment, it may take up to 10 days to review and process your submission. If confirmed, the discount will appear in 1 to 2 billing cycles following confirmation.

    You can track the status of any recent validation submission online, by going to Check My Submission Status and entering your Mobile Number and Billing Zip Code or your Tracking Number.



  6. I didn't receive the confirmation email for my validation. What should I do?

    If you don't receive the confirmation email, please try the following:

    • Check your spam folder.
    • Check your email application's antivirus settings.
    • Check with your IT administrator about your network's firewall settings.
    • Re-enter your work email address at www.verizonwireless.com/discounts.
    • You can also upload a legible copy of a recent paystub or a legible copy of other proof of your employment by going to www.verizonwireless.com/discounts.


  7. I want to validate online using a paystub or other proof of employment or affiliation. How do I get a digital copy of my paystub or other proof of employment or affiliation?

    Many companies provide electronic copies of paystubs or other forms of proof of employment or affiliation. You can also use your smartphone's camera, a regular digital camera or scanner to create a digital copy of your paystub or other proof of employment or affiliation. Your document must be in one of the following formats and less than 5 MB:

    • GIF
    • JPEG
    • JPG
    • PNG
    • PDF
    • TIF

    The paystub or other proof of employment or affiliation should not be more than 60 days old. Your name, company or organization name and date must be legible on the image you upload.

    Please black out the following sensitive personal information:

    • Salary
    • Tax amounts
    • Banking information
    • Social Security Number
    • Employee ID Number

    Note: If your employer does not provide a physical paystub, you can submit an electronic direct deposit slip for validation. Just save the document in one of the formats detailed above.



  8. I submitted my employment, affiliation, military or veteran validation. How do I check the status of my request?

    You can track the status of any recent validation submission online, by going to Check My Submission Status and entering your mobile number and billing ZIP code, or your Tracking Number.



  9. I received a notification that my employment or affiliation was validated, but I lost it. What do I do?

    You can still check your status online. Go to Check My Submission Status and enter your mobile number and billing ZIP code if you don't have your notification or your Tracking Number.



  10. I received a notification that my employment or affiliation wasn’t validated. What do I do?

    The notification you received has instructions specific to your submission. Please follow the instructions on the notification and resubmit your validation submission if needed.



  11. I’ve changed employers or affiliation. Can I submit a discount request through the same process I used previously to update my employer or affiliation?

    Yes, if you've changed employers and your new employer has an agreement with Verizon Wireless, you're encouraged to update your employment affiliation.



  12. Can Verizon Wireless contact my employer or organization to verify my employment or affiliation status?

    No, to prevent delays, we request that you verify your employment directly with us. You can do so online by going to www.verizonwireless.com/discounts.



  13. Do I need to submit separate validation forms for each mobile number on my account?

    No, you only need to submit one form in your name to validate employment for your entire account.



  14. What do I do if I get the prompts asking if I want to submit a manual review request, move my discount or continue uploading a paystub?

    The work email address you submitted may have been used in a previous discount request with another account. Employment validation can only be processed on one account per work email address.

    • By requesting a manual review, we'll look at your history and determine if this work email address is eligible for validating your employment for the account you submitted.

    • If you'd like to move your discount, the discount will be removed from the original account you used your work email address on, and moved to the new account you submitted in your current request.

    • You can continue to request the discount be added to another account by submitting a paystub or other proof of employment or affiliation.


  15. What happens if I request a manual review?

    We'll review your work email address to determine if it can be used as part of your recent submission. If we determine the email address can be used, we'll add the discount.

    If you have more than one account to which a discount is applied, the discount may be removed from that account as a result of the manual review request.



  16. What happens if I request to move the discount?

    If the original account and the account you recently submitted are both under your name, the discount will be moved to the account you submitted with your recent request and removed from the original account.



  17. Can I submit a paystub or other form of proof of employment or affiliation instead of asking for a manual review or to move my discount?

    Yes. If you'd rather submit a paystub or other form of proof of employment or affiliation, you can use the Validate by Paystub option, which is on the screen prompts screen for manual review or to move the discount. You can also go directly to www.verizonwireless.com/discounts and upload your document using the Validate by Paystub option.



Discount Qualifications
  1. Does my employer or organization need to have an agreement with Verizon Wireless?

    Yes. Verizon Wireless offers discounts on wireless products and services to employees of, or people affiliated with, organizations that have an agreement for wireless service with Verizon Wireless.



  2. I'm not a Verizon Wireless customer yet. How do I find out if I'm eligible for a discount through my employer or affiliation with an organization?

    To see if you qualify for a discount go to www.verizonwireless.com/discounts and enter your work email address in the section labeled Not Yet a Verizon Customer.

    1. A confirmation email will be sent to your work email address.
    2. Once received, click Shop Now in the email to sign up for Verizon Wireless service.
    3. The Shop Now link must be accessed within 72 hours. If the link has expired, please restart this process to resubmit.


    If you don't have a work email address, once you've signed up for service, or as part of signing up for service, you can submit a work paystub within the last 60 days or other proof of employment or affiliation and we'll review your discount qualifications.

    Monthly access fee discounts apply to eligible plans and features.



  3. My employer or organization is offering the discount. Does the account need to be in my name?

    Yes. The account must be in your name if it is your employer or organization offering the discount. If the account is in the name of another family member, friend or significant other, you'll need to complete an Assumption of Liability to transfer the account into your name to be eligible to receive the discount.



  4. Will the employee discount change or extend my current contract?

    No, adding an employee discount won't extend or change your current Verizon Wireless contract.



  5. I submitted my validation request and was placed on the wrong discount. What do I do?

    If you've completed your validation using a work email address, please check your work email address and resubmit through www.verizonwireless.com/discounts.

    If you've completed your validation using a paystub, please contact our Employment Validation Customer Service Center.

    Monthly access fee discounts apply to eligible plans and features.



  6. I've validated my employment or affiliation. Why am I not getting a discount?

    If you've received confirmation that you've been validated, you may be on a plan that is not eligible for a discount. If you change to an eligible plan, you'll automatically be set up to receive a discount.

    Monthly access fee discounts apply to eligible plans and features.



  7. I received my bill and my discount was removed. What do I do?

    Your discount may have been removed because we were unable to validate your employment.

    Over the past 60 days, you should have received notices from us requesting validation. This was to ensure that you'd continue to receive your monthly discount through your employer or your affiliation with an organization that has an agreement with Verizon Wireless. Please validate your employment so we can reapply your discount.

    If you've changed your employer or your affiliation, you may still be eligible for a discount through your new employer or organization. We encourage you to go through the validation process using your new employer's information.



  8. I'm no longer eligible to receive a discount and am looking for a lower cost plan. What are my options?

    We offer plan options to meet a variety of usage and budget needs. You can explore all the options on our Plans page. When you're ready to change your plan, go to the Change Your Plan page in My Verizon.

    For more information and step-by-step instructions, refer to our Change Your Plan FAQs.



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