Insurance / Equipment Protection

Compare your insurance options to find the one that fits your budget and gives you peace of mind. Our equipment protection services can help you replace your mobile device if it's ever lost, stolen, damaged or defective after the manufacturer warranty expires.
Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Samsung Galaxy S6 edge +
Samsung Galaxy Note5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Galaxy S® 6
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Apple® iPad® 2
Samsung Galaxy Note® 4
Apple® iPhone® 5
Apple® iPhone® 4s
Samsung Convoy™ 3
Samsung Galaxy Core Prime™
Apple® iPhone® 4
Droid Turbo by Motorola
LG G3
Verizon Ellipsis™ 7
Droid Turbo in Ballistic Nylon
Samsung Galaxy S® III
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Note® 3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
LG G2
Ellipsis™ 8
DROID RAZR M by MOTOROLA
Samsung Galaxy S® 6 edge
Samsung Network Extender
LG Cosmos™ 3
LG G4™
Jetpack® MiFi® 6620L
DROID MINI by MOTOROLA
Sony Xperia® Z3v
HTC One® (M8)
LG Revere® 3
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
Brigadier™ by Kyocera
LG Extravert™ 2
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Note® II
Verizon Wireless Home Phone
Verizon 4G LTE Broadband Router with Voice
Casio G'zOne Commando® 4G LTE
Galaxy Note® Edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Gusto® 3
Nokia Lumia 928
LG G Vista
Samsung Galaxy S® 4 mini
Moto X™ by Motorola
Casio G'zOne Ravine® 2
Moto X™ (2nd Gen.)
HTC One®
DuraXV
LG Optimus Exceed™ 2
Casio G'zOne Commando®
Samsung Brightside™
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
HTC One M9
Ellipsis™ Jetpack® MHS800L
Samsung Gusto® 2
Samsung Galaxy J1™ Prepaid
GizmoPal™
Moto G™ by Motorola
DROID DNA by HTC
DROID RAZR MAXX HD by MOTOROLA
G Pad™ 7.0 LTE
DROID RAZR by MOTOROLA
Nokia Lumia 822
DROID RAZR HD by MOTOROLA
Samsung Convoy™ 2
LG Exalt™
Verizon 4G LTE USB Modem UML295
Nexus 6
Samsung Intensity® II
Gear S®
Samsung Galaxy S® III mini
Lucid™3 by LG
Samsung Intensity® III
Nokia Lumia Icon
DROID RAZR MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Transpyre™ Prepaid
LTE Internet (Installed)
Moto E™ Prepaid
Samsung Galaxy Tab® 4 (10.1)
BlackBerry® Bold™ 9930 smartphone
LG Optimus Zone™ 2 Prepaid
iPad® Air 2
Microsoft Lumia 735
LG Cosmos™ 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Illusion™
LG Octane™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Samsung Convoy™
DROID 4 by MOTOROLA
Verizon 4G LTE USB Modem 551L
LG Revere® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Lucid™2 by LG
G Pad™ 10.1 LTE
Blackberry Classic
Samsung Gusto®
Lucid™ by LG
HTC One® remix
BlackBerry® Z10 smartphone
DROID Eris by HTC
LG enV®3
BlackBerry® Z30 smartphone
Samsung Galaxy Stellar™
HTC One® (M8) for Windows®
DROID BIONIC by MOTOROLA
HTC Desire® 612
Enact™ by LG
LG Cosmos™
Apple® iPad® Air™
Windows Phone 8X by HTC
HTC One® max
Verizon Wireless AirCard® 595
Galaxy Nexus by Samsung
Samsung Haven™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
LG Accolade™
Hydro ELITE by KYOCERA
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy Tab® S
LG Extravert™
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® mini
DROID INCREDIBLE 2 by HTC
BlackBerry® Q10 smartphone
Samsung Galaxy Tab®
Verizon SureResponse®
Casio G'zOne Ravine®
Pantech Perception™
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Tab® 4 (8.0)
DROID INCREDIBLE 4G LTE by HTC
Samsung Galaxy Note® Pro
DROID X2 by MOTOROLA
iPad® mini 3
Moto X™ - Designed by You (2nd Generation)
Samsung Galaxy™ Stratosphere™
DROID X by MOTOROLA
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Lancet™
Samsung Intensity®
Samsung Knack™
Google Nexus 7
Pantech Jest™ 2
Spectrum™ 2 by LG
DROID 3 by MOTOROLA
BlackBerry® Bold 9650 smartphone
Luge™ by Motorola Prepaid
Samsung Galaxy Legend™
Motorola Barrage™
Pantech Hotshot™
LG 4G LTE USB Modem VL600
LG VX8300
Apple® iPad® with Wi-Fi + 4G
DROID by MOTOROLA
LG G Pad™ X8.3
LG Cosmos™ Touch
LG enV® TOUCH
THUNDERBOLT™ by HTC
Motorola MOTO™ W755
HTC Desire® 526
Apple® iPad® with Retina display
Samsung SCH-u340
LG Terra™
LG enV®2
Samsung ATIV SE™
Samsung Fascinate™
HTC Rezound™
Motorola RAZR V3m
Moto X™ - Designed by You
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPad® mini with Retina display
DROID CHARGE by SAMSUNG
Nokia 2366i
DROID INCREDIBLE by HTC
Samsung ATIV Odyssey™
Pantech Breakout™
Casio G'zOne Boulder®
Samsung Alias™ 2
Motorola XOOM™ 4G LTE
Delphi Connect with 4G LTE Mobile Hotspot
Verizon MiFi™2200 Intelligent Mobile Hotspot
Intuition™ by LG
LG Migosm
Pantech Marauder™
Verizon Wireless USB760 Modem
LG VX5500
Dell™ Vostro™ V13 Laptop
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Note® 10.1 2014 Edition
LG VX8360
Samsung Galaxy Tab® (10.1)
Samsung Smooth™
Samsung Galaxy Note® 10.1
HTC Rhyme™
LG Optimus Exceed™ Prepaid
LG VX5400
Nokia Lumia 2520
Casio G'zOne Rock™
Casio G'zOne Brigade®
LG Optimus Zone™
Samsung Alias™
DROID 2 GLOBAL by MOTOROLA
Sony Xperia® Z2
Verizon Wireless UMW190 Global USB Modem
DROID 2 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone Prepaid
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Vortex™
BlackBerry® Pearl™ Flip 8230 smartphone
Motorola W385
Samsung Reality™
Spectrum™ by LG
Pantech PN-215
Revolution™ by LG
Apple® iPad®
Pantech Crux™
Samsung Galaxy Tab® 4
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UM175 USB Modem
LG Ally™
LG Chocolate® Touch
Verizon Converged VOIP Device
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy Tab® (7.7)
Motorola RAZR V3m in Gray
LG Enlighten®
LG VX8350
Motorola MOTO™ VU204
DROID XYBOARD 8.2 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
Samsung SCH-u410
Delphi Connect
Verizon Wireless USB720 Modem
Motorola MOTOKRZR K1m
LG Dare™
Blackberry Classic Non-Camera
DROID PRO by MOTOROLA
Pantech Caper™ Prepaid
Motorola Adventure™ V750
BlackBerry® Curve™ 8530 smartphone
BlackBerry® Curve™ 8330 smartphone
BlackBerry® Torch™ 9850 smartphone
Sony Xperia® PLAY
Casio EXILIM
LG Voyager™
Verizon Wireless CDM8975
Verizon Wireless Escapade®
Pantech PN-210
Verizon Wireless G'zOne Type-S
Verizon Wireless Salute™
Samsung Juke
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-u430
G'zOne Boulder™ Black and Silver
DROID XYBOARD 10.1 by MOTOROLA
Samsung Continuum™
LG enV®
HTC Trophy™
BlackBerry® 8830 World Edition smartphone
LG VX5300
Verizon Wireless UM150 USB Modem
Nokia 2705 Shade™ Non-Camera
LG VX5200
LG Chocolate®
Samsung Zeal™
Verizon Wireless PC5750 PC Card
Verizon Wireless USB727 Modem
Nokia 6015i Prepaid
Samsung Rogue™
Verizon Wireless Razzle™
HP® Mini 1151NR Netbook
Samsung SCH-u540
LG Chocolate® 3
Jest™
Samsung Galaxy Camera®
Motorola E815
Samsung SCH-a930
Motorola XOOM™
Lumia 2520 Prepaid
Motorola W315
Motorola Rival™
Motorola Entice™
LG VX8700
Motorola MOTO Q™ 9c
LG VX6100
Motorola V325i
Samsung Omnia® II
LG Clout™
Samsung SCH-a670
Motorola RAZR V3c
BlackBerry® Curve™ 9310 smartphone
LG Versa™
Motorola DEVOUR™ with MOTOBLUR™
Verizon Wireless Adamant™
Gateway® LT2016u Netbook
Motorola V325
LG VX8100
Samsung SCH-a650
HP® Pavilion dm1-3010nr Notebook
Samsung SCH-u550
Sharp KIN™ ONE
Motorola MOTO™ Z6c World Edition
LG VX3200
Sierra Wireless AirCard® 555D
Samsung Gleam®
Samsung SCH-a870
Motorola MOTO™ Z6cx World Edition without Camera
Sierra Wireless AirCard® 580
LG VX4500
Samsung Trance™
LG Fathom®
Kyocera KPC650
HP® Mini 311-1037NR Netbook
Nokia 7705 Twist™
Samsung N150 Netbook
Samsung Sway™
Samsung Gem™
DROID R2D2 by MOTOROLA
Motorola CITRUS™
LG VX3300
Motorola Krave™ ZN4
LG Glance™
Pantech PN-820
HTC Merge®
Samsung Glyde™
Nokia 7205 Intrigue™
Compaq® Mini CQ10-688nr Netbook
LG VX4650
LG VX6000
Samsung SCH-a950
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung FlipShot®
Verizon Wireless CDM8950
Samsung SCH-i760
Verizon Wireless PN-300
Nokia 6205
Samsung SCH-u620
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
HTC® Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless V740 ExpressCard
Samsung i600 Smartphone
Nokia 6215i
BlackBerry® 7250
LG VX9400
Motorola V60s
Kyocera K323
HP® Mini 110-1046NR Netbook
Samsung Renown™
Kyocera KX414
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola MOTORAZR maxx Ve
Nokia 2705 Shade™
Motorola V276
Samsung i700 Pocket PC
Verizon Wireless Blitz® Prepaid
Verizon Wireless USB1000 Global USB Modem
Motorola Rapture™ VU30
Kyocera SE47
Samsung SCH-a310
Sharp KIN™ TWOm
LG V
HP® Mini 210-1076NR Netbook
Motorola V710
Sharp KIN™ ONEm
Motorola V120e
Samsung Omnia®
Motorola V65p
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Nokia 6315i
Kyocera KX1v
Samsung SCH-a850
LG VENUS™
Motorola Q™
Nokia 2605 Mirage
Samsung SCH-a610
Samsung SCH-a990
Motorola MOTOSLVR L7C
Sharp KIN™ TWO
Motorola C333
Motorola V265
Nokia 3589i
Nokia 2285
Samsung SCH-a970
Verizon XU870 Global ExpressCard®
BlackBerry® 7750
Samsung SCH-a795
Verizon KPC680 ExpressCard®
Nokia 2128i
Samsung SCH-a530
Kyocera KX444
Nokia 6236i
LG VX4700
HTC Apache XV6700
Motorola MOTO Q™ music 9m
Motorola T720
Motorola MOTORIZR Z6tv
Kyocera KX2
Motorola V60p
HTC Touch Pro™
Motorola V276 Prepaid
Motorola V325xi
Samsung Saga™
Verizon Wireless V620
Kyocera K404
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Verizon Wireless V640
Samsung SCH-i730
Verizon Wireless U630 PC Card
Samsung SCH-a630
Samsung SCH-n330
HTC Desire® 626
SCH-u410 Prepaid
Verizon 4G LTE Broadband Router
Kyocera DuraXV Plus
Verizon Wireless XV6600 without Camera
Motorola T300p
LG VX2000
Motorola C343
Motorola T730
Samsung SCH-a890
Samsung SCH-i830

Equipment Protection FAQs

[FAQs]

General Information
  1. What is Equipment Protection? Do you offer device insurance?

    Equipment protection provides replacement and/or technical assistance services for your mobile device covering certain types of damage or perils that aren't covered by the manufacturer's warranty (e.g., loss, theft, and accidental liquid or physical damage). It may also cover certain defects after the manufacturer's warranty expires. Additionally, if your device has to be replaced, you'll benefit from expedited shipping.

    We offer several types of equipment protection:

    Refer to our Equipment Protection Programs Overview page for more details on each.

    To be eligible for any equipment protection program, you must enroll within 30 days of one of the following:

    • New account activation with new equipment/device
    • Upgrade with new equipment/device purchase


  2. What do I do if my mobile device is lost or stolen?

    If your device is lost or stolen, you may suspend your service to avoid unauthorized use. There are two methods to suspend your service.

    To suspend your service online:

    1. Go to the Suspend / Reconnect Service page in My Verizon.
    2. Follow the prompts to suspend service.


    To suspend your service over the phone:

    1. Call (800) 922-0204 from any phone.
    2. Follow the prompts to suspend service using our Interactive Voice Response (IVR) system.


    Refer to our Suspend Service FAQs for more information. If you want to replace your device, refer to the following questions.

     



  3. How do I file an insurance claim to replace my lost, accidentally damaged or stolen device if I have equipment protection?

    If your device is lost, stolen or accidentally damaged (including accidental liquid or other physical damage), and you're enrolled in Total Mobile Protection, Total Equipment Coverage or Asurion Wireless Phone Protection, file your insurance claim directly with Asurion:

    • Online through Asurion
    • Call Asurion Customer Care at (888) 881-2622

    If your equipment is lost or stolen, we recommend that you suspend your service in My Verizon or over the phone by calling (800) 922-0204 (from any phone).

    Note: If you have Total Mobile Protection or the Verizon Support & Protection app, visit VerizonWireless.com/TMP to locate your device, lock your device and/or wipe your contacts before suspending service.

    Visit the Products & Apps page in My Verizon and click Manage Your Products to see if you have any type of equipment protection.



  4. I have Total Mobile Protection, Total Equipment Coverage or Extended Warranty. What do I do if my device has a defect after the manufacturer’s warranty has expired?

    If you re-enrolled in Total Mobile Protection, Total Equipment Coverage or Verizon Extended Warranty, call (866) 406-5154 (toll free from a phone other than the one you're having problems with). We'll diagnose the issue with you over the phone.

    If we can't address the problem while you're on the line and the problem is caused by a manufacturing defect, we'll send you a certified like-new replacement device (either the same model or one of comparable quality).

    Note: You can also visit any Verizon Wireless store to diagnose and address the problem with your mobile device.

    Visit the Products & Apps page in My Verizon and click Manage Your Products to see if you have any type of equipment protection.



  5. How do I replace my lost, stolen, damaged or defective mobile device if I'm not enrolled in any equipment protection program?

    If you're not enrolled in an equipment protection program, there still may be options for replacing your device:

    • Defective device:

      • Under the manufacturer's warranty: Contact us at (866) 406-5154 and the device will be replaced for free with a new or Certified Like-New Replacement device. Free overnight shipping is included.

      • After the manufacturer's warranty expires: Visit the Device Replacement Program page to review your options if you're not enrolled in Total Mobile Protection, Total Equipment Coverage or Extended Warranty.

    • Damaged device: Visit the Device Replacement Program page to review your options if you're not enrolled in Total Mobile Protection, Total Equipment Coverage or Extended Warranty.

    • Lost or stolen device:

      • Suspend your service in My Verizon or over the phone by calling (800) 922-0204 (from any phone).

        Note: If you have Total Mobile Protection or the Verizon Support & Protection app, visit VerizonWireless.com/TMP to locate your device, lock your device and/or wipe your contacts before suspending service.


    Visit the Device Replacement Program page to review your options if you aren't enrolled in Total Mobile Protection, Total Equipment Coverage or Asurion Wireless Phone Protection.

    Visit the Products & Apps page in My Verizon and click Manage Your Products to see if you have any type of equipment protection.



  6. If I file a claim through Total Mobile Protection, Total Equipment Coverage or Wireless Phone Protection, how quickly will I receive my replacement device?

    For insurance claims on lost, stolen or damaged devices under Total Mobile Protection, Total Equipment Coverage or Wireless Phone Protection, the date you receive your replacement device will be determined by the date your insurance claim is approved.

    • Claims approved Mon - Thu by midnight ET / CT: Asurion will ship your device for next business day delivery (e.g., a claim submitted on Wed prior to the deadline will be shipped for Thu delivery).

    • Claims approved Fri by midnight ET / CT: Asurion will ship your device for Mon delivery. Sat delivery may be available upon request.

    • Claims approved anytime Sat - Sun 10 AM ET: Asurion will ship your device for Mon delivery. After 10 AM ET on Sun, your device will ship for Tue delivery.

      Note: Next day / Sat delivery may not be available in some locations.

    For defective device claims, replacement devices can be obtained by visiting a Verizon Wireless store or by calling (866) 406-5154.



  7. How do I check the status of an insurance claim?

    To check the status of your insurance claim, please visit the Claim Status page on Asurion's website.



  8. What if my bill shows unauthorized charges due to a lost or stolen device?

    If your bill shows charges to your device after the loss but before you reported it and you want a credit for those charges, we'll investigate your account activity. You don't have to pay the charges in question while they're being investigated.

    Further, if we haven't given you a courtesy suspension of recurring monthly fees within the prior year, we'll give you one for 30 days, or until you replace or recover your device, whichever comes first.

    You may need to provide further information regarding the theft or loss if we ask for it.



  9. If my phone is missing for several days before I notice it's missing, how will I be able to show that the person using it was not authorized to do so?

    We'll take all facts and circumstances into consideration. In addition, we'll review your account, and compare the usage during the time that the phone was missing to the time when the phone was in your possession. If the phone was used to make calls to, and receive calls from, entirely different phone numbers, this may indicate to us that the phone was being used by someone not authorized to do so. We'll consider all relevant information in making our decision, including any documentation you may be able to provide demonstrating that the phone wasn't in your possession at the time of the calls.



  10. My phone was lost or stolen, and I reported charges made on my account by an outside party. How long will it take for you to complete your investigation and resolve the issue?

    We will try to resolve any dispute regarding unauthorized charges within 30 days. You are not required to pay the disputed amount while our investigation is pending.



  11. Where can I find the Terms & Conditions for the equipment protection programs?

    You can view the Terms & Conditions for the various equipment protection programs through the following links:



  12. How do I cancel my device insurance or other equipment protection services?

    You can cancel any insurance or other device protection services at any time online through My Verizon. However, if you cancel insurance or other equipment protection services, your current device won't be eligible for these services in the future. You'll only be able to sign up for these services when purchasing a new, eligible device.

    To cancel your equipment protection or any insurance you're currently enrolled in:

    1. Go to the Products & Apps page in My Verizon.

    2. Click the Manage Your Products tab at the top of the page.

    3. If you have multiple lines on your account, select the line with the insurance product you want to remove.

    4. Scroll to find the product you wish to remove, and then click Remove from Account.

    5. Review the changes and bill impacts on the confirmation pop-up, and then click Remove Product to confirm the transaction.

      Note: You can only remove a product from one line at a time. To remove the same product from another line, select that line and repeat steps d and e.

    You've successfully canceled your insurance.



AppleCare
  1. I have AppleCare or AppleCare+ for my Apple® device. Where can I find information about my coverage?

    Go to Apple's Support website for information about AppleCare and AppleCare+.

    Apple is a registered trademark of Apple Inc.



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