Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 6 Plus
Samsung Galaxy S® 5
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Convoy™ 3
Apple® iPhone® 6s
Apple® iPhone® 5c
Apple® iPad® 2
Samsung Galaxy Core Prime™
DROID TURBO 2
DROID MAXX by MOTOROLA
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Samsung Network Extender
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Verizon Ellipsis™ 7
Apple® iPhone® 5
Verizon Ellipsis™ Jetpack®
Verizon Ellipsis® 8
Apple® iPhone® 4s
Apple® iPhone® 4
LG G3
Droid Turbo by Motorola
LG G4™
Droid Turbo in Ballistic Nylon
DROID MINI by MOTOROLA
Samsung Galaxy S6 edge +
Samsung Galaxy S® III
Samsung Galaxy Note® 3
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy S® 6 edge
LG G2
LG Revere® 3
DROID RAZR M by MOTOROLA
LG Cosmos™ 3
Casio G'zOne Commando®
HTC Desire® 526
LG G Vista
Brigadier™ by Kyocera
HTC One® (M8)
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Verizon Wireless Home Phone
DROID MAXX 2
Samsung Gusto® 3
Pantech 4G LTE Global USB Modem UML290
Ellipsis™ Jetpack® MHS800L
LG V10™
Casio G'zOne Commando® 4G LTE
LG Extravert™ 2
DROID ULTRA by MOTOROLA
Verizon 4G LTE Broadband Router with Voice
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon MiFi® 4G LTE Global USB Modem U620L
Sony Xperia® Z3v
LG G Pad 8.3 LTE
Samsung Galaxy Note® II
DuraXV
Moto E™ Prepaid
LG Optimus Exceed™ 2
Casio G'zOne Ravine® 2
Verizon 4G LTE USB Modem 551L
Gear S®
Transpyre™ Prepaid
Verizon Ellipsis® 10
HTC Desire® 626
Moto X™ (2nd Gen.)
Samsung Galaxy S® 4 mini
Verizon 4G LTE USB Modem UML295
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Galaxy Note® Edge
Nokia Lumia 928
Moto X™ by Motorola
GizmoPal™
LG Optimus Zone™ 2 Prepaid
iPad® Pro
Nexus 6
HTC One M9
iPad® Air 2
Samsung Brightside™
DROID TURBO 2 - Designed by You
HTC One®
DROID RAZR MAXX HD by MOTOROLA
Microsoft Lumia 735
G Pad™ 10.1 LTE
Moto G™ by Motorola
Samsung Convoy™ 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
DROID INCREDIBLE 4G LTE by HTC
Nokia Lumia 822
LG Exalt™
Samsung Intensity™ II
LG G Pad™ X8.3
Lucid™3 by LG
Samsung Gusto® 2
Samsung Galaxy S® III mini
DROID RAZR by MOTOROLA
G Pad™ 7.0 LTE
BlackBerry® Bold™ 9930 smartphone
hum by Verizon
Nokia Lumia Icon
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Wireless AirCard® 595
Blackberry Classic
Samsung Galaxy Tab® 4 (10.1)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Intensity™ III
LG Cosmos™ 2
LG Octane™
LG Terra™
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® Air™
DROID RAZR HD by MOTOROLA
DROID DNA by HTC
HTC One® (M8) for Windows®
DROID RAZR MAXX by MOTOROLA
LTE Internet (Installed)
LG Revere®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
GizmoPal® 2 by LG
Verizon SureResponse®
Samsung Galaxy Tab S2
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Verizon 4G LTE Broadband Router
Enact™ by LG
LG Exalt™II
LG Revere® 2
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Lancet™
LG enV®3
HTC Desire® 612
Apple® iPad® mini with Retina display
LG Accolade™
BlackBerry® Z30 smartphone
GizmoGadget™ by LG
Apple® iPad® with Wi-Fi + 4G
BlackBerry® Z10 smartphone
Kyocera DuraXV+
Samsung Convoy™
Apple® iPad® mini
Samsung Galaxy Tab® 2 (10.1)
Gear S2
DROID 4 by MOTOROLA
HTC One® remix
DROID by MOTOROLA
Samsung Gusto®
Google Nexus 7
LG Cosmos™
DROID BIONIC by MOTOROLA
Lancet™ for Android™
Samsung Galaxy Tab®
DROID X2 by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Lucid™2 by LG
Lucid™ by LG
Galaxy Nexus by Samsung
Samsung Galaxy Tab® 4 (8.0)
Hydro ELITE by KYOCERA
Samsung Galaxy Stellar™
Motorola RAZR V3m
HTC One® max
iPad® mini 4
DROID INCREDIBLE 2 by HTC
Casio G'zOne Ravine®
LG 4G LTE USB Modem VL600
LG Optimus Zone™ 3 Prepaid
Verizon Wireless USB760 Modem
LG Extravert™
BlackBerry® Q10 smartphone
Pantech Perception™
Samsung Galaxy Note® Pro
DROID X by MOTOROLA
Samsung Illusion™
Motorola Barrage™
Samsung Galaxy Tab® (10.1)
Pantech Hotshot™
Apple® iPad® with Retina display
Samsung Galaxy Tab® S
BlackBerry® Bold 9650 smartphone
LG VX8300
Delphi Connect with 4G LTE Mobile Hotspot
Motorola MOTO™ W755
Galaxy Tab E
Windows Phone 8X by HTC
Samsung Fascinate™
Samsung Haven™
DROID 3 by MOTOROLA
Casio G'zOne Boulder®
Microsoft Surface 3
LG enV®2
LG enV® TOUCH
Motorola XOOM™ 4G LTE
Moto X™ - Designed by You (2nd Generation)
Pantech Breakout™
Spectrum™ 2 by LG
Sony Xperia® Z2
Samsung Intensity™
Pantech Jest™ 2
Samsung Alias™ 2
Samsung Galaxy Note® 10.1
Samsung Galaxy™ Stratosphere™
Moto X™ - Designed by You
LG Vortex™
Casio G'zOne Brigade®
HTC Rhyme™
Samsung Smooth™
LG VX5500
Verizon MiFi™2200 Intelligent Mobile Hotspot
LG Cosmos™ Touch
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Intuition™ by LG
Ellipsis® Kids
LG Migosm
iPad® mini 3
DROID CHARGE by SAMSUNG
LG Optimus Zone™
Luge™ by Motorola Prepaid
DROID INCREDIBLE by HTC
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Samsung ATIV SE™
Samsung ATIV Odyssey™
Samsung Galaxy Legend™
Samsung Galaxy Note® 10.1 2014 Edition
DROID 2 GLOBAL by MOTOROLA
Dell™ Vostro™ V13 Laptop
Verizon Converged VOIP Device
LG VX5400
Verizon Wireless UMW190 Global USB Modem
Delphi Connect
LG VX8360
BlackBerry® Tour™ 9630 smartphone
Samsung SCH-u340
Casio G'zOne Rock™
BlackBerry® Pearl™ Flip 8230 smartphone
HTC Rezound™
Pantech Marauder™
Verizon Wireless UM175 USB Modem
BlackBerry® Curve™ 8330 smartphone
Motorola W385
Samsung Galaxy Camera®
LG Ally™
Verizon Wireless USB720 Modem
Samsung Galaxy Tab® (7.7)
Apple® iPad®
Motorola Adventure™ V750
BlackBerry® Curve™ 9330 smartphone
BlackBerry® Storm2™ 9550 smartphone Prepaid
DROID 2 by MOTOROLA
LG Optimus Exceed™ Prepaid
HTC Trophy™
Revolution™ by LG
Spectrum™ by LG
LG Chocolate® Touch
Samsung Alias™
LG VX8350
Verizon Wireless G'zOne Type-S
Pantech Caper™ Prepaid
LG Voyager™
Samsung Reality™
Samsung Juke
Motorola MOTO™ VU204
Verizon Wireless AirCard® 595U USB Modem
DROID PRO by MOTOROLA
Verizon Wireless Escapade®
Pantech Crux™
BlackBerry® 8830 World Edition smartphone
Verizon Wireless UM150 USB Modem
Sony Xperia® PLAY
LG Dare™
Samsung SCH-u410
LG VX5200
LG Chocolate®
Verizon Wireless USB727 Modem
LG Enlighten®
Verizon Wireless Coupe™
Casio G'zOne Ravine® 2 Non-Camera
LG VX5300
Casio EXILIM
Motorola MOTOKRZR K1m
Blackberry Classic Non-Camera
BlackBerry® Torch™ 9850 smartphone
Verizon Wireless CDM8975
BlackBerry® Curve™ 9370 smartphone
DROID XYBOARD 10.1 by MOTOROLA
Samsung Rogue™
Verizon Wireless PC5750 PC Card
BlackBerry® Curve™ 8530 smartphone
Samsung Omnia® II
LG enV®
Motorola RAZR V3m in Gray
Samsung SCH-u430
LG VX6100
G'zOne Boulder™ Black and Silver
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-u540
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG Chocolate® 3
LG VX3200
Motorola V325
Motorola V325i
Samsung SCH-a930
LG VX8700
Sharp KIN™ ONE
LG Versa™
Compaq® Mini CQ10-688nr Netbook
DROID ERIS by HTC
Verizon Wireless Razzle™
Motorola Entice™
Motorola W315
Samsung Trance™
Samsung SCH-a950
Motorola E815
LG VX8100
LG VX4500
Samsung SCH-a870
Motorola XOOM™
Samsung SCH-a670
Samsung N150 Netbook
BlackBerry® Curve™ 9310 smartphone
Verizon Wireless Adamant™
Samsung Continuum™
LG Glance™
Verizon Wireless V740 ExpressCard
Pantech PN-215
HP® Mini 1151NR Netbook
Gateway® LT2016u Netbook
Samsung Zeal™
Samsung SCH-a650
Verizon Wireless Salute™
Samsung SCH-a310
Motorola MOTO Q™ 9c
Sierra Wireless AirCard® 555D
Nokia 6205
LG VX6000
Motorola RAZR V3c
Nokia 2705 Shade™ Non-Camera
Motorola DEVOUR™ with MOTOBLUR™
Sierra Wireless AirCard® 580
HP® Pavilion dm1-3010nr Notebook
LG VX3300
Nokia 7705 Twist™
Samsung Gleam®
LG Clout™
Motorola MOTO™ Z6c World Edition
Jest™
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung SCH-i760
Motorola Rival™
Samsung Glyde™
Nokia 6215i
LG VX4650
LG V
Samsung Renown™
Samsung Gem™
DROID R2D2 by MOTOROLA
Sharp KIN™ TWO
Samsung SCH-a850
Motorola V710
HP® Mini 110-3098NR Netbook
Nokia 6015i Prepaid
Verizon Wireless USB1000 Global USB Modem
Pantech PN-820
LG Fathom®
Verizon AD3700 Global USB Modem
Samsung Sway™
Nokia 7205 Intrigue™
Samsung FlipShot®
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola CITRUS™
Verizon Wireless CDM8950
HTC Merge®
LG VENUS™
SCH-u410 Prepaid
Nokia 2605 Mirage
HP® Mini 210-1076NR Netbook
Motorola Q™
Verizon Wireless Blitz® Prepaid
Kyocera KX444
Samsung SCH-u550
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Motorola Krave™ ZN4
Verizon Wireless V620
Samsung i700 Pocket PC
Pantech PN-210
Verizon Wireless CDM 7075
Kyocera KPC650
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
HP® Mini 311-1037NR Netbook
Samsung i600 Smartphone
Nokia 2128i
Sharp KIN™ ONEm
BlackBerry® 7250
HTC Apache XV6700
Motorola MOTORIZR Z6tv
Nokia 3589i
Motorola V60s
Sharp KIN™ TWOm
Nokia 6315i
Motorola T720
Samsung Saga™
Verizon KPC680 ExpressCard®
Kyocera KX414
Nokia 6236i
LG VX4700
LG VX9400
Kyocera SE47
Samsung SCH-a790
Samsung SCH-a990
Samsung SCH-a630
Kyocera K323
Motorola MOTO™ Z6cx World Edition without Camera
Motorola V325xi
Kyocera KX2
Kyocera K404
Verizon Wireless V640
Nokia 2285
HTC Touch Pro™
Motorola MOTORAZR maxx Ve
Motorola V276
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Nokia 2366i
Verizon Wireless XV6600 without Camera
Motorola T300p
Samsung SCH-a530
Nokia 2705 Shade™
Kyocera KX1v
BlackBerry® 7750
Nokia 6305i
Samsung SCH-a795
Motorola C343
Samsung SCH-i730
Samsung Omnia®
Motorola V65p
Motorola V276 Prepaid
Samsung SCH-n330
Motorola C333
Samsung SCH-a610
Motorola V265
LG VX2000
Motorola V60p
Motorola T730
Motorola V120e
Motorola MOTOSLVR L7C
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830

Family Locator FAQs

[FAQs]

General Information
  1. What is Family Locator?

    Family Locator is a simple, secure service that lets you and your family locate each other's phones from a computer or mobile device. You can use Family Locator to:

    • Find phones on an aerial photo or map

    • Monitor when family members arrive or leave designated places

    • Receive scheduled location alerts automatically by text message or email

    To learn more about Family Locator features, visit our Family Locator page.



  2. How can Family Locator help me stay connected to my family?

    Family Locator helps you stay connected to your family by giving you easy access to the location of your family members' phones. You can share your location, communicate by text message or email, get driving directions to a family member, and give helpful information about nearby places of interest, no matter where you or your loved ones are.



  3. What plans are compatible with Family Locator?

    Family Locator is compatible with all standard monthly plans with an active My Verizon account. We also recommend that you have a data plan for participant phones because data is used each time a family member is located.

    Note: The Family Locator service must be added to your account with at least one family member set up as an administrator and one as a participant.

    Currently, Family Locator is unavailable for prepaid and business accounts.



  4. How much does Family Locator cost?

    Family Locator costs $9.99/month for up to 10 lines on your account. The text message location alerts are free.

    Data charges may apply for app downloads and locating activity.



  5. How do I access Family Locator from my mobile device or computer?

    The Family Locator app is available on select mobile devices. Open the app store (e.g., Google Play™, BlackBerry World™, etc.) on your device and search for Verizon Family Locator. If the app appears in the search results, your device is compatible and you can download the app.

    Otherwise, you can sign in to the Family Locator website from the web browser on your computer or mobile device.



  6. What phones do my family and I need to use Family Locator?

    You can locate any web-capable mobile phone on your family's account with no additional setup required. However, you'll get more detailed results with phones that are fully compatible with Family Locator and the Family Locator app.

    To determine if your phone is compatible with the Family Locator app, open the app store on your phone and search for Verizon Family Locator. If the app appears in the search results, your phone is compatible.



  7. Can I use Family Locator on my tablet?

    Yes, you can locate family members by going to the Family Locator website on a tablet's web browser. However, tablets can't be located at this time.



  8. How long does it take for Family Locator to locate a phone?

    Usually, it takes about 2 minutes to locate a phone, depending on its location.



  9. How accurate is Family Locator?

    The location is accurate within approximately 150 to 500 feet (50 to 150 meters) when GPS is available. Locations are less accurate if GPS isn't available on a phone or location. Family Locator always provides the most accurate position information available.



  10. Can Family Locator help me find a phone that's lost?

    Yes, if a family member's lost phone is turned on and in the Verizon Wireless coverage area, Family Locator can help you find it.



  11. Can anyone else find our phones using Family Locator?

    There are several security features in place to protect your Family Locator account:

    • Only authorized family members (set by your Account Owner) are able to locate other family members' phones.

    • The Family Locator administrator can set Family Locator to always ask before sharing a location or can always be located by family members without asking. The administrator can also choose to never be located.

    • Only the Account Owner can set or change the privacy controls.

    To maintain this security, it's very important that you and your family keep your account information private and don't disclose your user ID or password to others.



  12. How do I sign up for Family Locator?

    There are two ways to sign up for Family Locator in My Verizon:

    • Family Locator page:
    1. Go to the Family Locator page in My Verizon.

    2. Click Add Now to follow the onscreen instructions to add a Family Locator subscription to your account.

      Note: You and your family members must be registered in My Verizon to use Family Locator. Refer to our My Verizon FAQs for more information about signing up and using My Verizon.

     

    • Products & Apps page:
    1. Go to the Products & Apps page in My Verizon.

    2. Click the Get Products tab at the top of the page.

    3. Scroll to the Family Locator app and click Get it Now.

    4. Follow the onscreen instructions to add a Family Locator subscription to your account


    You've successfully signed up for Family Locator.



Using Family Locator
  1. How do I set up Family Locator on our phones?

    You can set up Family Locator in four steps.

    1. Turn on location services.

    2. Install the Verizon Wireless Family Locator App.

    3. Subscribe to Family Locator in My Verizon

    4. Learn to use Family Locator either by:

      1. Clicking the link in the welcome text message, or

      2. Reading the Family Locator User Guide (*PDF).


    Note: If you have a phone that isn't fully compatible with Family Locator, there's no software or apps to install. We'll still be able to locate the phone, but the results will be less detailed.

    * To view the PDF file, you may need to download the free Adobe Acrobat Reader.

    Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions.



  2. How do I sign in to Family Locator?

    Each family member uses their own mobile number and My Verizon Password to sign in to the Family Locator app or Family Locator website.

    If any family member hasn't registered for My Verizon yet, they'll need to register for My Verizon to receive a Password.

    For more information about signing in to Family Locator, see page 13 or 26 of the Family Locator User Guide (PDF*).



  3. Can anyone other than the Account Owner change settings on my Family Locator account?

    No, only the My Verizon Account Owner can change any Family Locator settings or set whether someone is allowed to locate others or be located.

    Other family members (participants or authorized members who aren't Account Owners) can:

    • Locate family member phones

    • Send text messages

    • Add Family Locator contacts

    • View location history


    No other features are available for family members who aren't the Account Owner.



  4. Can Family Locator locate a phone while it's not in use?

    No, the phone must be turned on and in the Verizon Wireless coverage area in order to be located. For best location results, GPS should also be turned on.



  5. How do I set up automatic alerts to tell me where my child is at a certain time of the day using Family Locator?

    You can receive alerts via text message or email. See page 15 in the Family Locator User Guide (PDF) to learn how to set scheduled location updates.

    To view the PDF file, you may need to download the free Adobe Acrobat Reader.



  6. How do I set arrival and departure updates using Family Locator?

    See page 16 in the Family Locator User Guide (PDF*) to learn how to set arrival and departure updates.



  7. Will my family member's phone receive a notification when I try to locate it with Family Locator?

    Yes, your family member's phone will receive a text message each time Family Locator attempts to locate the phone.



  8. Can I turn off the text notifications that are sent to my family member's phone every time I locate it with Family Locator?

    No, at this time, your family members will always be notified when you locate their phones.



  9. Can Family Locator give me driving directions to a family member's location?

    Yes, you can get directions to or from your family member's location. You can also send driving directions by text message, email or VZ Navigator®.

    See page 20 in the Family Locator User Guide (PDF*) to learn more.



  10. How do I turn on location services for Family Locator?

    The steps vary by phone, but generally, you can do this from your phone's Settings menu. Refer to your phone's User Guide for specific step-by-step instructions.

    See the first section in the Family Locator User Guide (PDF*) for more set up information.



  11. My child keeps turning off location services, preventing the use of Family Locator. What can I do?

    You can receive an alert if a family member turns off location services.

    See page 23 in the Family Locator User Guide (PDF*) to learn how to set alerts.



  12. I subscribe to Verizon FamilyBase™. Can I also subscribe to Family Locator?

    Yes, both of these services can be set up on the same account.

    Note: Family Locator can't manage or track a phone during time restrictions set by FamilyBase. Learn more about time restrictions in the Setting Controls section of our Verizon FamilyBase How to Use Guide.



  13. What if we upgrade one of our phones or add a new phone to our account after signing up for Family Locator?

    If you upgrade a phone, a Family Locator welcome text message will be sent to the new phone after it’s activated. Click the link in the text message to install Family Locator on the new phone.

    If you add a new line to your account, you’ll need to register the new line in My Verizon and set up Family Locator on the phone.



  14. Does Family Locator work when a phone is outside the Verizon network, roaming or outside the continental US?

    No, Family Locator only locates phones when they're within the Verizon Wireless coverage area. Phones can't be located if they're outside the network, roaming or outside the continental US.



  15. Can I unsubscribe to Family Locator?

    Yes, you can remove Family Locator from your account online:

    1. Go to the Verizon Family Safeguards & Controls page in My Verizon.
    2. Scroll to the Family Locator section and click View Details & Edit.
    3. Click Add or Remove Members.
    4. Click Continue.
    5. Uncheck the boxes next to the lines from which you want Family Locator removed and click Update.
    6. Click OK to confirm the update.


    You've successfully unsubscribed to Family Locator.



Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store