Verizon Family Locator

Locate your family members anytime using your smartphone, tablet or computer. Receive notifications about family members' arrivals and departures at certain times or places. Get automatic updates on your family members at a certain time of the day. Get directions to a family member's location.
Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Galaxy S® 6
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Samsung Galaxy Note® 4
Apple® iPad® 2
Apple® iPhone® 5
Apple® iPhone® 4s
Samsung Convoy™ 3
LG G3
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Droid Turbo by Motorola
Verizon Ellipsis™ 7
Samsung Galaxy S® III
Droid Turbo in Ballistic Nylon
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Note® 3
LG G2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Ellipsis™ 8
DROID RAZR M by MOTOROLA
Samsung Galaxy S® 6 edge
Samsung Network Extender
LG Cosmos™ 3
DROID MINI by MOTOROLA
Jetpack® MiFi® 6620L
LG G4™
HTC One® (M8)
Sony Xperia® Z3v
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
LG Revere® 3
Brigadier™ by Kyocera
LG Extravert™ 2
Verizon Wireless Home Phone
Pantech 4G LTE Global USB Modem UML290
Casio G'zOne Commando® 4G LTE
Samsung Galaxy Note® II
Galaxy Note® Edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Gusto® 3
Nokia Lumia 928
Samsung Galaxy S® 4 mini
LG G Vista
Verizon 4G LTE Broadband Router with Voice
Moto X™ by Motorola
Moto X™ (2nd Gen.)
Casio G'zOne Ravine® 2
DuraXV
HTC One®
Samsung Brightside™
Casio G'zOne Commando®
LG Optimus Exceed™ 2
Ellipsis™ Jetpack® MHS800L
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
HTC One M9
Samsung Gusto® 2
G Pad™ 7.0 LTE
Moto G™ by Motorola
DROID DNA by HTC
DROID RAZR MAXX HD by MOTOROLA
Samsung Galaxy J1™ Prepaid
DROID RAZR by MOTOROLA
Nokia Lumia 822
DROID RAZR HD by MOTOROLA
Samsung Convoy™ 2
LG Exalt™
Lucid™3 by LG
Samsung Galaxy S® III mini
Samsung Intensity® II
Verizon 4G LTE USB Modem UML295
Nexus 6™
Samsung Intensity® III
Gear S®
DROID RAZR MAXX by MOTOROLA
Transpyre™ Prepaid
Nokia Lumia Icon
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Moto E™ Prepaid
LTE Internet (Installed)
BlackBerry® Bold™ 9930 smartphone
GizmoPal™
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab® 4 (10.1)
iPad® Air 2
Microsoft Lumia 735
LG Cosmos™ 2
Samsung Illusion™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
DROID Eris by HTC
LG Octane™
DROID 4 by MOTOROLA
Samsung Convoy™
LG Revere®
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Lucid™2 by LG
Verizon 4G LTE USB Modem 551L
BlackBerry® Z10 smartphone
Lucid™ by LG
LG Revere® 2
G Pad™ 10.1 LTE
Blackberry Classic
HTC One® remix
Samsung Gusto®
HTC Desire® 612
BlackBerry® Z30 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG enV®3
LG Cosmos™
HTC One® (M8) for Windows®
Apple® iPad® Air™
Windows Phone 8X by HTC
Samsung Galaxy Stellar™
DROID BIONIC by MOTOROLA
HTC One® max
Samsung Haven™
Enact™ by LG
Verizon Wireless AirCard® 595
BlackBerry® Q10 smartphone
Hydro ELITE by KYOCERA
Galaxy Nexus by Samsung
Samsung Galaxy™ Stratosphere™ II
LG Accolade™
Pantech Perception™
Samsung Galaxy Tab® S
LG Extravert™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
DROID INCREDIBLE 2 by HTC
Verizon 4G LTE Broadband Router
Verizon SureResponse®
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy Tab®
Casio G'zOne Ravine®
Samsung Galaxy Tab® 4 (8.0)
Apple® iPad® mini
iPad® mini 3
Samsung Galaxy Tab® 2 (10.1)
DROID INCREDIBLE 4G LTE by HTC
Samsung Galaxy Note® Pro
Moto X™ - Designed by You (2nd Generation)
DROID X2 by MOTOROLA
DROID X by MOTOROLA
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Lancet™
Samsung Galaxy™ Stratosphere™
Spectrum™ 2 by LG
Pantech Jest™ 2
Luge™ by Motorola Prepaid
Samsung Knack™
Samsung Intensity®
LG enV® TOUCH
Apple® iPad® with Wi-Fi + 4G
DROID 3 by MOTOROLA
Google Nexus 7
Motorola Barrage™
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Legend™
THUNDERBOLT™ by HTC
LG VX8300
LG 4G LTE USB Modem VL600
Samsung SCH-u340
Apple® iPad® with Retina display
LG Cosmos™ Touch
Pantech Hotshot™
Motorola MOTO™ W755
Samsung Fascinate™
LG enV®2
LG G Pad™ X8.3
DROID by MOTOROLA
Moto X™ - Designed by You
HTC Rezound™
Apple® iPad® mini with Retina display
Pantech Breakout™
Motorola RAZR V3m
Samsung ATIV SE™
Motorola XOOM™ 4G LTE
Casio G'zOne Boulder®
DROID INCREDIBLE by HTC
Samsung ATIV Odyssey™
DROID CHARGE by SAMSUNG
Intuition™ by LG
Samsung Alias™ 2
Nokia 2366i
Verizon MiFi™2200 Intelligent Mobile Hotspot
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Marauder™
Verizon Wireless USB760 Modem
LG VX5500
BlackBerry® Bold™ 9930 smartphone without camera
LG Migosm
LG Optimus Exceed™ Prepaid
Nokia 6256i
Dell™ Vostro™ V13 Laptop
Samsung Galaxy Note® 10.1 2014 Edition
Samsung Smooth™
Samsung Galaxy Note® 10.1
LG VX8360
HTC Rhyme™
Samsung Galaxy Tab® (10.1)
Casio G'zOne Brigade®
Casio G'zOne Rock™
Nokia Lumia 2520
LG VX5400
Samsung Alias™
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
LG Terra™
Spectrum™ by LG
LG Optimus Zone™
Sony Xperia® Z2
HTC Desire® 526 Prepaid
Pantech PN-215
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® 4
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Reality™
LG Vortex™
Apple® iPad®
BlackBerry® Tour™ 9630 smartphone
Pantech Crux™
Verizon Wireless UM175 USB Modem
Motorola RAZR V3m in Gray
Motorola MOTO™ VU204
Motorola W385
Revolution™ by LG
LG Ally™
Verizon Converged VOIP Device
LG VX8350
DROID XYBOARD 8.2 by MOTOROLA
LG Chocolate® Touch
BlackBerry® Curve™ 9330 smartphone
LG Enlighten®
Casio G'zOne Ravine® 2 Non-Camera
Samsung Galaxy Tab® (7.7)
Samsung SCH-u410
Verizon Wireless USB720 Modem
Motorola MOTOKRZR K1m
Delphi Connect
Blackberry Classic Non-Camera
DROID PRO by MOTOROLA
LG Dare™
Motorola Adventure™ V750
Pantech Caper™ Prepaid
BlackBerry® Torch™ 9850 smartphone
BlackBerry® Curve™ 8330 smartphone
Verizon Wireless CDM8975
Casio EXILIM
Verizon Wireless G'zOne Type-S
Verizon Wireless Escapade®
Sony Xperia® PLAY
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Curve™ 8530 smartphone
LG Voyager™
Samsung Juke
Pantech PN-210
HTC Trophy™
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Samsung Continuum™
G'zOne Boulder™ Black and Silver
BlackBerry® Curve™ 9370 smartphone
LG VX5300
LG enV®
Verizon Wireless UM150 USB Modem
Nokia 6015i Prepaid
Samsung SCH-u430
Verizon Wireless Salute™
Samsung Zeal™
HP® Mini 1151NR Netbook
LG VX5200
Verizon Wireless PC5750 PC Card
Samsung Rogue™
LG Chocolate®
Nokia 2705 Shade™ Non-Camera
Motorola W315
Verizon Wireless USB727 Modem
Samsung SCH-u540
Jest™
Samsung Galaxy Camera®
Motorola Entice™
Verizon Wireless Razzle™
Motorola RAZR V3c
Motorola V325i
BlackBerry® Curve™ 9310 smartphone
Motorola E815
Motorola XOOM™
Samsung SCH-a650
Lumia 2520 Prepaid
Samsung SCH-a930
LG VX6100
LG VX8700
LG Clout™
Motorola MOTO Q™ 9c
Motorola Rival™
LG Chocolate® 3
Gateway® LT2016u Netbook
Motorola MOTO™ Z6c World Edition
LG VX3200
HP® Pavilion dm1-3010nr Notebook
LG Glance™
Samsung SCH-u550
Sierra Wireless AirCard® 555D
Verizon Wireless Adamant™
Motorola CITRUS™
LG Versa™
Samsung SCH-a670
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Sierra Wireless AirCard® 580
Samsung SCH-a870
Motorola V325
Sharp KIN™ ONE
Motorola DEVOUR™ with MOTOBLUR™
LG Fathom®
Samsung Omnia® II
Samsung Gleam®
Samsung Trance™
LG VX4500
LG VX4650
Samsung Glyde™
HP® Mini 311-1037NR Netbook
Verizon Wireless G'zOne Type-S Push to Talk without Camera
DROID R2D2 by MOTOROLA
LG VX8100
LG VX6000
Compaq® Mini CQ10-688nr Netbook
Pantech PN-820
Nokia 7705 Twist™
Samsung Gem™
Motorola MOTO™ Z6cx World Edition without Camera
LG VX3300
Motorola Krave™ ZN4
Verizon Wireless PN-300
Samsung SCH-a950
Samsung N150 Netbook
Samsung Renown™
Samsung Sway™
HTC® Ozone™ with TALKS™ for Verizon Wireless
BlackBerry® 7250
Verizon Wireless CDM8950
Nokia 7205 Intrigue™
Motorola V60s
Nokia 6215i
Verizon MiFi® 4G LTE Global USB Modem U620L
Nokia 6205
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
Samsung SCH-i760
Motorola V276
HTC Merge®
Kyocera KX414
Sharp KIN™ TWOm
Verizon Wireless V740 ExpressCard
LG VX9400
Kyocera 7135 Smartphone
Samsung FlipShot®
Kyocera KPC650
Kyocera SE47
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung i700 Pocket PC
LG V
Verizon AD3700 Global USB Modem
Motorola Rapture™ VU30
Motorola V710
Samsung SCH-a310
Motorola V120e
Motorola MOTOSLVR L7C
Samsung Omnia®
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Nokia 2705 Shade™
HP® Mini 210-1076NR Netbook
Kyocera KWC 2325 Prepaid
Verizon Wireless CDM 7075
Kyocera K323
Kyocera KX1v
Sharp KIN™ TWO
LG VENUS™
Motorola Q™
Samsung i600 Smartphone
Nokia 2605 Mirage
Samsung SCH-a610
Kyocera KWC 2325
Verizon Wireless Blitz® Prepaid
Samsung SCH-a970
Nokia 6315i
Samsung SCH-a850
BlackBerry® 7750
Motorola V265
Samsung SCH-a795
Nokia 3589i
Samsung SCH-a530
Nokia 2285
Verizon Wireless USB1000 Global USB Modem
SCH-u410 Prepaid
Motorola C333
Samsung SCH-a790
Motorola V60p
Samsung SCH-a990
Nokia 2128i
Nokia 6236i
Verizon Wireless U630 PC Card
Motorola MOTO Q™ music 9m
Motorola T720
Motorola MOTORIZR Z6tv
Verizon KPC680 ExpressCard®
Motorola V65p
Verizon Wireless V620
Kyocera KX2
Kyocera K404
Verizon Wireless V640
Samsung SCH-i730
HTC Touch Pro™
Samsung SCH-a630
Motorola V276 Prepaid
LG VX10
Samsung SCH-n330
Motorola V325xi
Samsung Saga™
Verizon Wireless XV6600 without Camera
Motorola T300p
Nokia 6305i
LG VX2000
HP® Mini 110-3098NR Netbook
Motorola C343
Motorola T730
Sharp KIN™ ONEm
Kyocera KX444
LG VX4700
Samsung SCH-a890
Samsung SCH-i830
HTC Apache XV6700

Family Locator FAQs

[FAQs]

General Information
  1. What is Family Locator?

    Family Locator is a simple, secure service that lets you and your family locate each other's phones from a computer or mobile device. You can use Family Locator to:

    • Find phones on an aerial photo or map

    • Monitor when family members arrive or leave designated places

    • Receive scheduled location alerts automatically by text message or email

    To learn more about Family Locator features, visit our Family Locator page.



  2. How can Family Locator help me stay connected to my family?

    Family Locator helps you stay connected to your family by giving you easy access to the location of your family members' phones. You can share your location, communicate by text message or email, get driving directions to a family member, and give helpful information about nearby places of interest, no matter where you or your loved ones are.



  3. What plans are compatible with Family Locator?

    Family Locator is compatible with all standard monthly plans with an active My Verizon account. We also recommend that you have a data plan for participant phones because data is used each time a family member is located.

    Note: The Family Locator service must be added to your account with at least one family member set up as an administrator and one as a participant.

    Currently, Family Locator is unavailable for prepaid and business accounts.



  4. How much does Family Locator cost?

    Family Locator costs $9.99/month for up to 10 lines on your account. The text message location alerts are free.

    Data charges may apply for app downloads and locating activity.



  5. How do I access Family Locator from my mobile device or computer?

    The Family Locator app is available on select mobile devices. Open the app store (e.g., Google Play™, BlackBerry World™, etc.) on your device and search for Verizon Family Locator. If the app appears in the search results, your device is compatible and you can download the app.

    Otherwise, you can sign in to the Family Locator website from the web browser on your computer or mobile device.



  6. What phones do my family and I need to use Family Locator?

    You can locate any web-capable mobile phone on your family's account with no additional setup required. However, you'll get more detailed results with phones that are fully compatible with Family Locator and the Family Locator app.

    To determine if your phone is compatible with the Family Locator app, open the app store on your phone and search for Verizon Family Locator. If the app appears in the search results, your phone is compatible.



  7. Can I use Family Locator on my tablet?

    Yes, you can locate family members by going to the Family Locator website on a tablet's web browser. However, tablets can't be located at this time.



  8. How long does it take for Family Locator to locate a phone?

    Usually, it takes about 2 minutes to locate a phone, depending on its location.



  9. How accurate is Family Locator?

    The location is accurate within approximately 150 to 500 feet (50 to 150 meters) when GPS is available. Locations are less accurate if GPS isn't available on a phone or location. Family Locator always provides the most accurate position information available.



  10. Can Family Locator help me find a phone that's lost?

    Yes, if a family member's lost phone is turned on and in the Verizon Wireless coverage area, Family Locator can help you find it.



  11. Can anyone else find our phones using Family Locator?

    There are several security features in place to protect your Family Locator account:

    • Only authorized family members (set by your Account Owner) are able to locate other family members' phones.

    • The Family Locator administrator can set Family Locator to always ask before sharing a location or can always be located by family members without asking. The administrator can also choose to never be located.

    • Only the Account Owner can set or change the privacy controls.

    To maintain this security, it's very important that you and your family keep your account information private and don't disclose your user ID or password to others.



  12. How do I sign up for Family Locator?

    There are two ways to sign up for Family Locator in My Verizon:

    • Family Locator page:
    1. Go to the Family Locator page in My Verizon.

    2. Click Add Now to follow the onscreen instructions to add a Family Locator subscription to your account.

      Note: You and your family members must be registered in My Verizon to use Family Locator. Refer to our My Verizon FAQs for more information about signing up and using My Verizon.

     

    • Products & Apps page:
    1. Go to the Products & Apps page in My Verizon.

    2. Click the Get Products tab at the top of the page.

    3. Scroll to the Family Locator app and click Get it Now.

    4. Follow the onscreen instructions to add a Family Locator subscription to your account


    You've successfully signed up for Family Locator.



Using Family Locator
  1. How do I set up Family Locator on our phones?

    You can set up Family Locator in four steps.

    1. Turn on location services.

    2. Install the Verizon Wireless Family Locator App.

    3. Subscribe to Family Locator in My Verizon

    4. Learn to use Family Locator either by:

      1. Clicking the link in the welcome text message, or

      2. Reading the Family Locator User Guide (*PDF).


    Note: If you have a phone that isn't fully compatible with Family Locator, there's no software or apps to install. We'll still be able to locate the phone, but the results will be less detailed.

    * To view the PDF file, you may need to download the free Adobe Acrobat Reader.

    Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions.



  2. How do I sign in to Family Locator?

    Each family member uses their own mobile number and My Verizon Password to sign in to the Family Locator app or Family Locator website.

    If any family member hasn't registered for My Verizon yet, they'll need to register for My Verizon to receive a Password.

    For more information about signing in to Family Locator, see page 13 or 26 of the Family Locator User Guide (PDF*).



  3. Can anyone other than the Account Owner change settings on my Family Locator account?

    No, only the My Verizon Account Owner can change any Family Locator settings or set whether someone is allowed to locate others or be located.

    Other family members (participants or authorized members who aren't Account Owners) can:

    • Locate family member phones

    • Send text messages

    • Add Family Locator contacts

    • View location history


    No other features are available for family members who aren't the Account Owner.



  4. Can Family Locator locate a phone while it's not in use?

    No, the phone must be turned on and in the Verizon Wireless coverage area in order to be located. For best location results, GPS should also be turned on.



  5. How do I set up automatic alerts to tell me where my child is at a certain time of the day using Family Locator?

    You can receive alerts via text message or email. See page 15 in the Family Locator User Guide (PDF) to learn how to set scheduled location updates.

    To view the PDF file, you may need to download the free Adobe Acrobat Reader.



  6. How do I set arrival and departure updates using Family Locator?

    See page 16 in the Family Locator User Guide (PDF*) to learn how to set arrival and departure updates.



  7. Will my family member's phone receive a notification when I try to locate it with Family Locator?

    Yes, your family member's phone will receive a text message each time Family Locator attempts to locate the phone.



  8. Can I turn off the text notifications that are sent to my family member's phone every time I locate it with Family Locator?

    No, at this time, your family members will always be notified when you locate their phones.



  9. Can Family Locator give me driving directions to a family member's location?

    Yes, you can get directions to or from your family member's location. You can also send driving directions by text message, email or VZ Navigator®.

    See page 20 in the Family Locator User Guide (PDF*) to learn more.



  10. How do I turn on location services for Family Locator?

    The steps vary by phone, but generally, you can do this from your phone's Settings menu. Refer to your phone's User Guide for specific step-by-step instructions.

    See the first section in the Family Locator User Guide (PDF*) for more set up information.



  11. My child keeps turning off location services, preventing the use of Family Locator. What can I do?

    You can receive an alert if a family member turns off location services.

    See page 23 in the Family Locator User Guide (PDF*) to learn how to set alerts.



  12. I subscribe to Verizon FamilyBase™. Can I also subscribe to Family Locator?

    Yes, both of these services can be set up on the same account.

    Note: Family Locator can't manage or track a phone during time restrictions set by FamilyBase. Learn more about time restrictions in the Setting Controls section of our Verizon FamilyBase How to Use Guide.



  13. What if we upgrade one of our phones or add a new phone to our account after signing up for Family Locator?

    If you upgrade a phone, a Family Locator welcome text message will be sent to the new phone after it’s activated. Click the link in the text message to install Family Locator on the new phone.

    If you add a new line to your account, you’ll need to register the new line in My Verizon and set up Family Locator on the phone.



  14. Does Family Locator work when a phone is outside the Verizon network, roaming or outside the continental US?

    No, Family Locator only locates phones when they're within the Verizon Wireless coverage area. Phones can't be located if they're outside the network, roaming or outside the continental US.



  15. Can I unsubscribe to Family Locator?

    Yes, you can remove Family Locator from your account online:

    1. Go to the Verizon Family Safeguards & Controls page in My Verizon.
    2. Scroll to the Family Locator section and click View Details & Edit.
    3. Click Add or Remove Members.
    4. Click Continue.
    5. Uncheck the boxes next to the lines from which you want Family Locator removed and click Update.
    6. Click OK to confirm the update.


    You've successfully unsubscribed to Family Locator.



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