Verizon Family Locator

Locate your family members anytime using your smartphone, tablet or computer. Receive notifications about family members' arrivals and departures at certain times or places. Get automatic updates on your family members at a certain time of the day. Get directions to a family member's location.
Select Your Device
Samsung Galaxy S® 5
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Samsung Galaxy S® 4
Apple® iPhone® 5s
Apple® iPhone® 5c
Apple® iPhone® 5
Samsung Galaxy Note® 4
Apple® iPhone® 4s
LG G3
LG G2
DROID MAXX by MOTOROLA
Verizon Ellipsis™ 7
Samsung Galaxy S® III
Apple® iPhone® 4
Samsung Galaxy S® 6
Droid Turbo by Motorola
Apple® iPad® 2
DROID RAZR M by MOTOROLA
Samsung Galaxy Note® 3
DROID ULTRA by MOTOROLA
Samsung Galaxy S® 6 Edge
HTC One® (M8)
Verizon Ellipsis™ Jetpack®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Droid Turbo in Ballistic Nylon
Samsung Network Extender
DROID MINI by MOTOROLA
Ellipsis™ 8
LG G Pad 8.3 LTE
Samsung Galaxy Note® II
Samsung Convoy™ 3
Brigadier™ by Kyocera
Samsung Galaxy S® 4 mini
LG G Vista
LG Extravert™ 2
Galaxy Note® Edge
Samsung Galaxy Core Prime™
Verizon Wireless Home Phone
DROID RAZR MAXX HD by MOTOROLA
Pantech 4G LTE Global USB Modem UML290
HTC One®
Jetpack® MiFi® 6620L
DROID RAZR by MOTOROLA
Nokia Lumia 928
Moto X™ by Motorola
LG Revere® 3
LG Cosmos™ 3
Sony Xperia® Z3v
Casio G'zOne Commando® 4G LTE
DROID DNA by HTC
Samsung Gusto® 3
Moto X™ (2nd Gen.)
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Nokia Lumia 822
Samsung Brightside™
LG Optimus Exceed™ 2
Samsung Galaxy S® III mini
Verizon 4G LTE Broadband Router with Voice
Moto G™ by Motorola
Lucid™3 by LG
Casio G'zOne Commando®
DuraXV
Nokia Lumia Icon
Transpyre™ Prepaid
DROID RAZR MAXX by MOTOROLA
Casio G'zOne Ravine® 2
Samsung Illusion™
DROID RAZR HD by MOTOROLA
Samsung Intensity® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Exalt™
Verizon 4G LTE USB Modem UML295
Samsung Intensity® II
HTC One® (M8) for Windows®
DROID 4 by MOTOROLA
LG Cosmos™ 2
Lucid™2 by LG
Samsung Convoy™ 2
BlackBerry® Z10 smartphone
LG Octane™
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Lucid™ by LG
HTC Desire® 612
HTC One® (M9)
LG Revere®
Samsung Galaxy Stellar™
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab® 4 (10.1)
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
DROID BIONIC by MOTOROLA
BlackBerry® Bold™ 9930 smartphone
Windows Phone 8X by HTC
Enact™ by LG
LG Optimus Exceed™ Prepaid
Galaxy Nexus by Samsung
LG Revere® 2
G Pad™ 10.1 LTE
Samsung Galaxy™ Stratosphere™ II
G Pad™ 7.0 LTE
Hydro ELITE by KYOCERA
Nexus 6™
iPad® Air 2
LG Cosmos™
HTC One® remix
Verizon 4G LTE USB Modem 551L
LG enV®3
HTC One® max
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® Air™
DROID INCREDIBLE 2 by HTC
Samsung Convoy™
DROID by MOTOROLA
DROID X2 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Galaxy Tab® 2 (10.1)
Spectrum™ 2 by LG
Apple® iPad® mini
DROID X by MOTOROLA
Verizon SureResponse®
DROID INCREDIBLE 4G LTE by HTC
BlackBerry® Q10 smartphone
Pantech Perception™
Google Nexus 7
Samsung Gusto®
LG Extravert™
Samsung Gusto® 2
LTE Internet (Installed)
Luge™ by Motorola Prepaid
DROID XYBOARD 8.2 by MOTOROLA
Samsung ATIV SE™
Samsung Galaxy Tab® 4 (8.0)
THUNDERBOLT™ by HTC
BlackBerry® Z30 smartphone
Gear S®
Ellipsis™ Jetpack® MHS800L
Samsung Galaxy™ Stratosphere™
Blackberry Classic
BlackBerry® Bold 9650 smartphone
DROID INCREDIBLE by HTC
DROID 3 by MOTOROLA
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Samsung Galaxy Note® Pro
Samsung Intensity®
Pantech Breakout™
Samsung Galaxy Legend™
GizmoPal™
HTC Rezound™
Samsung Fascinate™
LG VX8300
Intuition™ by LG
LG enV® TOUCH
LG 4G LTE USB Modem VL600
Motorola Barrage™
Moto X™ - Designed by You
Apple® iPad® with Retina display
Verizon 4G LTE Broadband Router
DROID CHARGE by SAMSUNG
Pantech Jest™ 2
LG enV®2
Motorola MOTO™ W755
Samsung Galaxy Tab® S
BlackBerry® Tour™ 9630 smartphone
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung ATIV Odyssey™
LG Cosmos™ Touch
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Tab®
Motorola XOOM™ 4G LTE
Moto X™ - Designed by You (2nd Generation)
Samsung Galaxy Note® 10.1 2014 Edition
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Pantech Marauder™
Motorola RAZR V3m
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Alias™ 2
Moto E™ Prepaid
Samsung Galaxy Tab® (10.1)
HTC Rhyme™
Sony Xperia® Z2
Apple® iPad® mini with Retina display
Samsung Knack™
LG VX5500
LG VX8360
Samsung Smooth™
Samsung Galaxy Note® 10.1
iPad® mini 3
Revolution™ by LG
DROID 2 GLOBAL by MOTOROLA
LG Accolade™
Spectrum™ by LG
LG VX5400
Pantech Hotshot™
HP® Mini 1151NR Netbook
Casio G'zOne Rock™
LG Optimus Zone™
Apple® iPad®
Samsung SCH-u340
Samsung Galaxy Tab® 4
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Samsung Galaxy Tab® (7.7)
BlackBerry® Storm2™ 9550 smartphone Prepaid
Casio G'zOne Brigade®
Samsung Reality™
LG Enlighten®
Nokia Lumia 2520
DROID 2 by MOTOROLA
Verizon Wireless USB760 Modem
LG Chocolate® Touch
LG VX8350
BlackBerry® Curve™ 9330 smartphone
Samsung Haven™
Delphi Connect
Verizon Wireless UMW190 Global USB Modem
LG Ally™
Motorola W385
Casio G'zOne Ravine® 2 Non-Camera
BlackBerry® Torch™ 9850 smartphone
Casio G'zOne Boulder®
Verizon Wireless USB720 Modem
Pantech Caper™ Prepaid
Samsung SCH-u410
LG Vortex™
Motorola MOTO™ VU204
DROID PRO by MOTOROLA
LG Dare™
Verizon Wireless UM175 USB Modem
Pantech Crux™
Motorola Adventure™ V750
BlackBerry® Curve™ 8330 smartphone
Sony Xperia® PLAY
Verizon Wireless CDM8975
Samsung SCH-u430
LG enV®
Verizon Converged VOIP Device
Blackberry Classic Non-Camera
Samsung SCH-a930
BlackBerry® 8830 World Edition smartphone
HTC Trophy™
Verizon Wireless Escapade®
Samsung Zeal™
DROID XYBOARD 10.1 by MOTOROLA
Dell™ Vostro™ V13 Laptop
Casio EXILIM
Samsung Rogue™
LG VX5200
BlackBerry® Curve™ 8530 smartphone
Samsung Continuum™
Jest™
BlackBerry® Curve™ 9370 smartphone
DROID Eris by HTC
LG Chocolate® 3
LG VX5300
LG Migosm
Motorola MOTOKRZR K1m
Verizon Wireless V740 ExpressCard
Motorola Entice™
LG Voyager™
Verizon Wireless Adamant™
Verizon Wireless G'zOne Type-S
Samsung Galaxy Camera®
LG VX6100
Motorola W315
Samsung Omnia® II
LG Clout™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Trance™
Verizon Wireless Razzle™
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Wireless USB727 Modem
Motorola CITRUS™
LG VX8700
LG Glance™
Motorola V325i
Samsung SCH-a850
LG Versa™
Verizon Wireless UM150 USB Modem
Motorola XOOM™
LG VX8100
LG VX3200
Samsung SCH-a950
Motorola Rival™
LG Fathom®
Verizon Wireless PC5750 PC Card
Verizon Wireless Salute™
Samsung Gem™
LG VX4500
Samsung FlipShot®
Samsung Juke
Samsung Glyde™
LG Chocolate®
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Curve™ 9310 smartphone
Samsung Gleam®
Samsung SCH-u540
Samsung SCH-u550
Motorola V325
LG VX8600
Nokia 6205
Nokia 7205 Intrigue™
Motorola MOTO Q™ 9c
HP® Pavilion dm1-3010nr Notebook
Motorola MOTO™ Z6c World Edition
Gateway® LT2016u Netbook
Samsung SCH-a650
LG VX3100
Samsung Alias™
Samsung SCH-a870
LG VX9400
Verizon AD3700 Global USB Modem
Verizon Wireless CDM8950
HTC Apache XV6700
Motorola E815
LG VX3300
Kyocera 7135 Smartphone
Kyocera KWC 2325
LG VX4650
Motorola RAZR V3c
Samsung Renown™
Pantech PN-210
Samsung Sway™
SCH-u410 Prepaid
HP® Mini 311-1037NR Netbook
Nokia 7705 Twist™
LG Chocolate®
Compaq® Mini CQ10-688nr Netbook
Nokia 6315i
Verizon Wireless AirCard® 595
LG VX3450
Nokia 2705 Shade™ Non-Camera
Motorola DEVOUR™ with MOTOBLUR™
Samsung SCH-i760
DROID R2D2 by MOTOROLA
Pantech PN-215
Sharp KIN™ ONE
Samsung SCH-u620
G'zOne Boulder™ Black and Silver
Samsung SCH-a670
Kyocera K323
Motorola Krave™ ZN4
HP® Mini 210-1076NR Netbook
HP® Mini 110-3098NR Netbook
Motorola V60s
HTC® Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG Decoy®
LG VENUS™
Pantech PN-820
Motorola Q™
LG VX4600
LG VX6000
Nokia 3589i
Nokia 6215i
Nokia 6015i Prepaid
Verizon Wireless U630 PC Card
Motorola MOTORAZR maxx Ve
Verizon Wireless PN-300
Kyocera KPC650
Kyocera KX1v
Motorola MOTORIZR Z6tv
Sierra Wireless AirCard® 580
Kyocera KX414
Sierra Wireless AirCard® 555D
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
HTC Touch Pro™
Nokia 2605 Mirage
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Verizon Wireless V640
Sharp KIN™ TWOm
HTC Merge®
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Kyocera SE47
Samsung Saga™
Verizon Wireless V620
Motorola V265
Kyocera K404
Motorola V710
LG VX7000
Samsung i600 Smartphone
Kyocera KWC 2325 Prepaid
Samsung i700 Pocket PC
LG VX4700
Samsung SCH-a970
Motorola V276
Verizon Wireless CDM 7075
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6256i
Motorola T720
Sharp KIN™ TWO
Motorola V325xi
BlackBerry® 7750
Verizon KPC680 ExpressCard®
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola T730
LG VX4400B
Sharp KIN™ ONEm
Verizon XU870 Global ExpressCard®
Nokia 2705 Shade™
Samsung SCH-a630
Motorola V276 Prepaid
LG VX10
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola RAZR V3m in Gray
Samsung Galaxy J1™ Prepaid
Lancet™
Nokia 2366i
Motorola C333
Samsung SCH-a610
Kyocera KX2
Motorola T300p
Samsung N150 Netbook
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Motorola C343
Samsung SCH-a990
Nokia 2128i
Samsung SCH-a310
Samsung SCH-a530
Nokia 2285
Motorola V120e
Kyocera KX444
Nokia 6236i
Samsung SCH-i730
LG VX8000
Samsung SCH-a890
Samsung SCH-i830
Motorola V65p

Family Locator FAQs

[FAQs]

General Information
  1. What is Family Locator?

    Family Locator is a simple, secure service that lets you and your family locate each other's phones from a computer or mobile device. You can use Family Locator to:

    • Find phones on an aerial photo or map

    • Monitor when family members arrive or leave designated places

    • Receive scheduled location alerts automatically by text message or email

    To learn more about Family Locator features, visit our Family Locator page.



  2. How can Family Locator help me stay connected to my family?

    Family Locator helps you stay connected to your family by giving you easy access to the location of your family members' phones. You can share your location, communicate by text message or email, get driving directions to a family member, and give helpful information about nearby places of interest, no matter where you or your loved ones are.



  3. What plans are compatible with Family Locator?

    Family Locator is compatible with all standard monthly plans with an active My Verizon account. We also recommend that you have a data plan for participant phones because data is used each time a family member is located.

    Note: The Family Locator service must be added to your account with at least one family member set up as an administrator and one as a participant.

    Currently, Family Locator is unavailable for prepaid and business accounts.



  4. How much does Family Locator cost?

    Family Locator costs $9.99/month for up to 10 lines on your account. The text message location alerts are free.

    Data charges may apply for app downloads and locating activity.



  5. How do I access Family Locator from my mobile device or computer?

    The Family Locator app is available on select mobile devices. Open the app store (e.g., Google Play™, BlackBerry World™, etc.) on your device and search for Verizon Family Locator. If the app appears in the search results, your device is compatible and you can download the app.

    Otherwise, you can sign in to the Family Locator website from the web browser on your computer or mobile device.



  6. What phones do my family and I need to use Family Locator?

    You can locate any web-capable mobile phone on your family's account with no additional setup required. However, you'll get more detailed results with phones that are fully compatible with Family Locator and the Family Locator app.

    To determine if your phone is compatible with the Family Locator app, open the app store on your phone and search for Verizon Family Locator. If the app appears in the search results, your phone is compatible.



  7. Can I use Family Locator on my tablet?

    Yes, you can locate family members by going to the Family Locator website on a tablet's web browser. However, tablets can't be located at this time.



  8. How long does it take for Family Locator to locate a phone?

    Usually, it takes about 2 minutes to locate a phone, depending on its location.



  9. How accurate is Family Locator?

    The location is accurate within approximately 150 to 500 feet (50 to 150 meters) when GPS is available. Locations are less accurate if GPS isn't available on a phone or location. Family Locator always provides the most accurate position information available.



  10. Can Family Locator help me find a phone that's lost?

    Yes, if a family member's lost phone is turned on and in the Verizon Wireless coverage area, Family Locator can help you find it.



  11. Can anyone else find our phones using Family Locator?

    There are several security features in place to protect your Family Locator account:

    • Only authorized family members (set by your Account Owner) are able to locate other family members' phones.

    • The Family Locator administrator can set Family Locator to always ask before sharing a location or can always be located by family members without asking. The administrator can also choose to never be located.

    • Only the Account Owner can set or change the privacy controls.

    To maintain this security, it's very important that you and your family keep your account information private and don't disclose your user ID or password to others.



  12. How do I sign up for Family Locator?

    There are two ways to sign up for Family Locator in My Verizon:

    • Family Locator page:
    1. Go to the Family Locator page in My Verizon.

    2. Click Add Now to follow the onscreen instructions to add a Family Locator subscription to your account.

      Note: You and your family members must be registered in My Verizon to use Family Locator. Refer to our My Verizon FAQs for more information about signing up and using My Verizon.

     

    • Products & Apps page:
    1. Go to the Products & Apps page in My Verizon.

    2. Click the Get Products tab at the top of the page.

    3. Scroll to the Family Locator app and click Get it Now.

    4. Follow the onscreen instructions to add a Family Locator subscription to your account


    You've successfully signed up for Family Locator.



Using Family Locator
  1. How do I set up Family Locator on our phones?

    You can set up Family Locator in four steps.

    1. Turn on location services.

    2. Install the Verizon Wireless Family Locator App.

    3. Subscribe to Family Locator in My Verizon

    4. Learn to use Family Locator either by:

      1. Clicking the link in the welcome text message, or

      2. Reading the Family Locator User Guide (*PDF).


    Note: If you have a phone that isn't fully compatible with Family Locator, there's no software or apps to install. We'll still be able to locate the phone, but the results will be less detailed.

    * To view the PDF file, you may need to download the free Adobe Acrobat Reader.

    Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions.



  2. How do I sign in to Family Locator?

    Each family member uses their own mobile number and My Verizon Password to sign in to the Family Locator app or Family Locator website.

    If any family member hasn't registered for My Verizon yet, they'll need to register for My Verizon to receive a Password.

    For more information about signing in to Family Locator, see page 13 or 26 of the Family Locator User Guide (PDF*).



  3. Can anyone other than the Account Owner change settings on my Family Locator account?

    No, only the My Verizon Account Owner can change any Family Locator settings or set whether someone is allowed to locate others or be located.

    Other family members (participants or authorized members who aren't Account Owners) can:

    • Locate family member phones

    • Send text messages

    • Add Family Locator contacts

    • View location history


    No other features are available for family members who aren't the Account Owner.



  4. Can Family Locator locate a phone while it's not in use?

    No, the phone must be turned on and in the Verizon Wireless coverage area in order to be located. For best location results, GPS should also be turned on.



  5. Can Family Locator locate a phone when it's turned off?

    You can receive alerts via text message or email. See page 15 in the Family Locator User Guide (PDF) to learn how to set scheduled location updates.

    To view the PDF file, you may need to download the free Adobe Acrobat Reader.



  6. How do I set up automatic alerts to tell me where my child is at a certain time of the day using Family Locator?

    You can receive alerts by text message or email. See page 15 in the Family Locator User Guide (PDF*) to learn how to set scheduled location updates.



  7. How do I set arrival and departure updates using Family Locator?

    See page 16 in the Family Locator User Guide (PDF*) to learn how to set arrival and departure updates.



  8. Will my family member's phone receive a notification when I try to locate it with Family Locator?

    Yes, your family member's phone will receive a text message each time Family Locator attempts to locate the phone.



  9. Can I turn off the text notifications that are sent to my family member's phone every time I locate it with Family Locator?

    No, at this time, your family members will always be notified when you locate their phones.



  10. Can Family Locator give me driving directions to a family member's location?

    Yes, you can get directions to or from your family member's location. You can also send driving directions by text message, email or VZ Navigator®.

    See page 20 in the Family Locator User Guide (PDF*) to learn more.



  11. How do I turn on location services for Family Locator?

    The steps vary by phone, but generally, you can do this from your phone's Settings menu. Refer to your phone's User Guide for specific step-by-step instructions.

    See the first section in the Family Locator User Guide (PDF*) for more set up information.



  12. My child keeps turning off location services, preventing the use of Family Locator. What can I do?

    You can receive an alert if a family member turns off location services.

    See page 23 in the Family Locator User Guide (PDF*) to learn how to set alerts.



  13. I subscribe to Verizon FamilyBase™. Can I also subscribe to Family Locator?

    Yes, both of these services can be set up on the same account.

    Note: Family Locator can't manage or track a phone during time restrictions set by FamilyBase. Learn more about time restrictions in the Setting Controls section of our Verizon FamilyBase How to Use Guide.



  14. What if we upgrade one of our phones or add a new phone to our account after signing up for Family Locator?

    If you upgrade a phone, a Family Locator welcome text message will be sent to the new phone after it s activated. Click the link in the text message to install Family Locator on the new phone.

    If you add a new line to your account, you ll need to register the new line in My Verizon and set up Family Locator on the phone.



  15. Does Family Locator work when a phone is outside the Verizon network, roaming or outside the continental US?

    No, Family Locator only locates phones when they're within the Verizon Wireless coverage area. Phones can't be located if they're outside the network, roaming or outside the continental US.



  16. Can I unsubscribe to Family Locator?

    Yes, you can remove Family Locator from your account online:

    1. Go to the Verizon Family Safeguards & Controls page in My Verizon.
    2. Scroll to the Family Locator section and click View Details & Edit.
    3. Click Add or Remove Members.
    4. Click Continue.
    5. Uncheck the boxes next to the lines from which you want Family Locator removed and click Update.
    6. Click OK to confirm the update.


    You've successfully unsubscribed to Family Locator.



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