Verizon Family Locator

Locate your family members anytime using your smartphone, tablet or computer. Receive notifications about family members' arrivals and departures at certain times or places. Get automatic updates on your family members at a certain time of the day. Get directions to a family member's location.
Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Convoy™ 3
HP® Mini 1151NR Netbook
DROID XYBOARD 8.2 by MOTOROLA
BlackBerry® Tour™ 9630 smartphone
LG Optimus Exceed™ Prepaid
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Samsung SCH-a930
Nokia 2705 Shade™
Brigadier™ by Kyocera
DROID by MOTOROLA
LG Decoy®
Motorola Entice™
LG G Vista
LG enV®2
Verizon Wireless UM175 USB Modem
LG VX5200
HTC One® remix
BlackBerry® Q10 smartphone
Motorola V276
Sony Xperia® PLAY
Motorola V325
LG enV®
Verizon Wireless PN-300
LG VX8600
Samsung SCH-a630
LTE Internet (Installed)
Samsung Galaxy Note® Pro
LG Chocolate®
Motorola XOOM™
Verizon Wireless CDM 7075
Kyocera K323
Verizon Wireless AirCard® 595U USB Modem
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Nokia Lumia 928
Pantech Caper™ Prepaid
Pantech Breakout™
Pantech Perception™
Apple® iPad® 2
Verizon 4G LTE USB Modem 551L
THUNDERBOLT™ by HTC
Verizon Wireless Home Phone
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG VX8700
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Verizon AD3700 Global USB Modem
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a950
Verizon Wireless CDM8950
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Clout™
DROID RAZR by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy™ Stratosphere™
Nokia 6315i
LG VX8100
Verizon Wireless USB760 Modem
DROID RAZR MAXX HD by MOTOROLA
Lucid™ by LG
iPad® mini 3
LG Accolade™
iPad® Air 2
Sony Xperia® Z3v
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola E815
LG Voyager™
LG VX3300
Kyocera KPC650
Motorola MOTO Q™ music 9m
Kyocera KX1v
Nokia 6256i
Motorola T720
LG Migosm
LG VX10
Sharp KIN™ ONE
Apple® iPad® mini
Sharp KIN™ TWO
Samsung Sway™
Verizon Converged VOIP Device
Ellipsis™ 8
Gear S®
Nokia 6205
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Boulder®
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
LG VX8350
Samsung SCH-a850
Droid Turbo by Motorola
Droid Turbo in Ballistic Nylon
LG VENUS™
Samsung SCH-n330
Transpyre™ Prepaid
Samsung SCH-u540
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® (7.7)
Motorola Krave™ ZN4
SCH-u410 Prepaid
Samsung Galaxy Note® 10.1
BlackBerry® Z10 smartphone
Samsung Brightside™
Gateway® LT2016u Netbook
GizmoPal™
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
LG G2
DROID RAZR MAXX by MOTOROLA
Apple® iPhone® 5c
DROID ULTRA by MOTOROLA
Apple® iPhone® 5s
DROID MAXX by MOTOROLA
DROID RAZR HD by MOTOROLA
Verizon 4G LTE Broadband Router
DuraXV
Motorola Adventure™ V750
HP® Mini 311-1037NR Netbook
BlackBerry® Storm2™ 9550 smartphone Prepaid
Hydro ELITE by KYOCERA
LG Glance™
LG VX5400
LG VX5500
BlackBerry® Z30 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Chocolate® 3
DROID INCREDIBLE 2 by HTC
Pantech PN-820
Samsung Intensity® III
Delphi Connect with 4G LTE Mobile Hotspot
Delphi Connect
LG Dare™
Verizon Wireless AirCard® 595
G'zOne Boulder™ Black and Silver
Luge™ by Motorola Prepaid
Nokia 7205 Intrigue™
DROID MINI by MOTOROLA
HTC Desire® 612
BlackBerry® 8830 World Edition smartphone
Verizon Wireless USB720 Modem
Motorola Q™
Apple® iPad® with Retina display
BlackBerry® Curve™ 8330 smartphone
Motorola MOTORIZR Z6tv
Motorola MOTOKRZR K1m
Samsung Galaxy Tab® 4
Samsung Network Extender
Verizon Wireless PC5750 PC Card
Pantech 4G LTE Global USB Modem UML290
Galaxy Note® Edge
Jetpack® MiFi® 6620L
Nokia 2605 Mirage
LG G Pad 8.3 LTE
Motorola W385
HP® Mini 210-1076NR Netbook
Motorola W315
Motorola V325xi
Google Nexus 7
Samsung Haven™
Motorola Rival™
LG Optimus Exceed™ 2
Motorola V325i
LG G3
Sony Xperia® Z2
LG Versa™
LG VX8300
Samsung Alias™
Pantech Hotshot™
Nokia 2366i
Motorola MOTO™ Z6c World Edition
Motorola MOTO™ VU204
Motorola MOTO™ W755
BlackBerry® Curve™ 8530 smartphone
Samsung Galaxy Note® II
Samsung ATIV Odyssey™
Samsung Convoy™ 2
Samsung SCH-a670
Samsung Galaxy Tab® (10.1)
LG VX3200
Samsung Galaxy S® III
Samsung SCH-a650
Samsung Galaxy Stellar™
Samsung Galaxy S® 4 mini
Samsung Gusto®
Samsung Omnia® II
LG VX3450
Moto X™ (2nd Gen.)
LG VX4600
Verizon Wireless Salute™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Pantech Marauder™
Pantech Jest™ 2
BlackBerry® 7750
HTC Rhyme™
HTC Trophy™
Intuition™ by LG
LG Cosmos™ 2
LG Extravert™
Kyocera SE47
Lucid™2 by LG
LG Revere®
Kyocera 7135 Smartphone
Nokia Lumia 822
HTC One® max
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Wireless Escapade®
Verizon Wireless CDM8975
Samsung Gusto® 3
LG VX3100
Samsung Saga™
Motorola C333
Samsung Reality™
Samsung SCH-a610
HTC Rezound™
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Moto G™ by Motorola
LG Optimus Zone™ 2
DROID X by MOTOROLA
Samsung Smooth™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V265
Motorola T300p
Samsung Galaxy Note® 4
Samsung Alias™ 2
Jest™
Samsung Convoy™
Kyocera K404
Verizon SureResponse®
Windows Phone 8X by HTC
Motorola V710
Samsung Galaxy S® III mini
Nokia 7705 Twist™
Motorola MOTO Q™ 9c
Nokia 2705 Shade™ Non-Camera
Sierra Wireless AirCard® 580
Verizon 4G LTE USB Modem UML295
Spectrum™ 2 by LG
LG VX7000
Samsung Intensity® II
Samsung N150 Netbook
Moto X™ - Designed by You (2nd Generation)
LG VX5300
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG Chocolate®
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
LG VX4500
Motorola V60p
Compaq® Mini CQ10-688nr Netbook
Verizon KPC680 ExpressCard®
Samsung Galaxy Tab® 4 (8.0)
Verizon Wireless G'zOne Type-S
Samsung FlipShot®
Kyocera KX414
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Casio G'zOne Commando® 4G LTE
Apple® iPad® mini with Retina display
LG Enlighten®
Galaxy Nexus by Samsung
Apple® iPad® Air™
DROID XYBOARD 10.1 by MOTOROLA
DROID RAZR M by MOTOROLA
DROID INCREDIBLE 4G LTE by HTC
DROID DNA by HTC
Nokia 2128i
DROID 4 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
Casio G'zOne Ravine® 2
HP® Pavilion dm1-2010nr Entertainment Notebook
Casio G'zOne Commando®
BlackBerry® Curve™ 9370 smartphone
Motorola T730
LG VX4400B
Kyocera KWC 2325 Prepaid
Nexus 6™
BlackBerry® Bold™ 9930 smartphone without camera
BlackBerry® Bold™ 9930 smartphone
BlackBerry® Curve™ 9310 smartphone
Apple® iPhone® 4s
Samsung i700 Pocket PC
Apple® iPhone® 5
Apple® iPhone® 4
Samsung Galaxy Camera®
Blackberry Classic Non Camera
Samsung Galaxy Core Prime™
Blackberry Classic
Kyocera KWC 2325
Samsung SCH-a310
Samsung SCH-a530
Motorola V60s
Sharp KIN™ TWOm
Dell™ Vostro™ V13 Laptop
Sharp KIN™ ONEm
LG Vortex™
Nokia 2285
Verizon Ellipsis™ Jetpack®
Lumia 2520 Prepaid
Motorola V120e
Sierra Wireless AirCard® 555D
Nokia Lumia Icon
Samsung Galaxy Legend™
HTC Merge®
LG 4G LTE USB Modem VL600
BlackBerry® Torch™ 9850 smartphone
Samsung Gleam®
Verizon Wireless USB727 Modem
Motorola XOOM™ 4G LTE
Samsung Juke
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Brigade®
Nokia 6215i
Casio G'zOne Rock™
Casio G'zOne Ravine®
Nokia 6015i Prepaid
DROID X2 by MOTOROLA
Samsung Illusion™
DROID 3 by MOTOROLA
Verizon Wireless Blitz® Prepaid
Revolution™ by LG
DROID BIONIC by MOTOROLA
Verizon Wireless Adamant™
Verizon Wireless USB760 Modem
Verizon Wireless UMW190 Global USB Modem
Kyocera KX444
Samsung Galaxy Note® 10.1 2014 Edition
Samsung Galaxy Tab® 2 (10.1)
HTC® Ozone™ with TALKS™ for Verizon Wireless
LG VX4650
Nokia Lumia 2520
Casio EXILIM
Samsung Galaxy Tab® 2 (7.0)
Samsung Fascinate™
LG Cosmos™
LG Chocolate® Touch
DROID 2 GLOBAL by MOTOROLA
DROID Eris by HTC
Samsung Galaxy Tab® S
Samsung SCH-a870
DROID INCREDIBLE by HTC
DROID 2 by MOTOROLA
Samsung Galaxy S® 5
LG VX8360
Motorola DEVOUR™ with MOTOBLUR™
Nokia 6236i
Samsung Galaxy Note® 3
Samsung SCH-i730
LG Ally™
LG V
Samsung Rogue™
Samsung SCH-u340
Samsung Intensity®
Samsung Renown™
Samsung SCH-u410
Samsung SCH-u430
Motorola MOTOSLVR L7C
LG enV®3
HTC One®
HTC One® (M8)
Samsung ATIV SE™
Moto E™ Prepaid
LG Revere® 3
Motorola Barrage™
LG enV® TOUCH
BlackBerry® Curve™ 9330 smartphone
Samsung Trance™
Samsung Continuum™
LG Cosmos™ Touch
Samsung Omnia®
Motorola RAZR V3m
Samsung SCH-u550
BlackBerry® 7250
Verizon Wireless USB1000 Global USB Modem
LG VX4700
LG VX8000
Verizon Wireless Razzle™
Samsung SCH-a890
Samsung SCH-i760
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Glyde™
Verizon 4G LTE Broadband Router with Voice
HTC One® (M8) for Windows®
Samsung Galaxy S® 4
LG Exalt™
Moto X™ by Motorola
Enact™ by LG
Pantech PN-210
Spectrum™ by LG
Motorola RAZR V3c
Apple® iPad® with Wi-Fi + 4G
Samsung Knack™
Pantech Crux™
LG Octane™
Moto X™ - Designed by You
Verizon Ellipsis™ 7
LG Fathom®
LG VX9400
Samsung Gem™
Verizon Wireless V740 ExpressCard
LG Extravert™ 2
DROID CHARGE by SAMSUNG
HTC Touch Pro™
LG Revere® 2
Verizon Wireless UM150 USB Modem
DROID R2D2 by MOTOROLA
Samsung Zeal™
Samsung Gusto® 2
Motorola CITRUS™
Verizon Wireless U630 PC Card
Samsung Galaxy Tab®
Samsung SCH-a970
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Lucid™3 by LG
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Cosmos™ 3
Samsung SCH-i830
HTC Apache XV6700
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Apple® iPad®
LG VX6100
DROID PRO by MOTOROLA
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech PN-215
Motorola V65p

Family Locator FAQs

[FAQs]

General Information
  1. What is Family Locator?

    Family Locator is a simple, secure service that lets you and your family locate each other s phones from a computer or mobile device. You can use Family Locator to:

    • Find phones on an aerial photo or map

    • Monitor when family members arrive or leave designated places

    • Receive scheduled location alerts automatically by text message or email

    To learn more about Family Locator features, visit our Family Locator page.



  2. How can Family Locator help me stay connected to my family?

    Family Locator helps you stay connected to your family by giving you easy access to the location of your family members' phones. You can share your location, communicate by text message or email, get driving directions to a family member, and give helpful information about nearby places of interest, no matter where you or your loved ones are.



  3. What plans are compatible with Family Locator?

    Family Locator is compatible with all standard monthly plans with an active My Verizon account. We also recommend that you have a data plan for participant phones because data is used each time a family member is located.

    Note: The Family Locator service must be added to your account with at least one family member set up as an administrator and one as a participant.

    Currently, Family Locator is unavailable for prepaid and business accounts.



  4. How much does Family Locator cost?

    Family Locator costs $9.99/month for up to 10 lines on your account. The text message location alerts are free.

    Data charges may apply for app downloads and locating activity.



  5. How do I access Family Locator from my mobile device or computer?

    The Family Locator app is available on select mobile devices. Open the app store (e.g., Google Play , BlackBerry World , etc.) on your device and search for Verizon Family Locator. If the app appears in the search results, your device is compatible and you can download the app.

    Otherwise, you can sign in to the Family Locator website from the web browser on your computer or mobile device.



  6. What phones do my family and I need to use Family Locator?

    You can locate any web-capable mobile phone on your family s account with no additional setup required. However, you ll get more detailed results with phones that are fully compatible with Family Locator and the Family Locator app.

    To determine if your phone is compatible with the Family Locator app, open the app store on your phone and search for Verizon Family Locator. If the app appears in the search results, your phone is compatible.



  7. Can I use Family Locator on my tablet?

    Yes, you can locate family members by going to the Family Locator website on a tablet s web browser. However, tablets can t be located at this time.



  8. How long does it take for Family Locator to locate a phone?

    Usually, it takes about 2 minutes to locate a phone, depending on its location.



  9. How accurate is Family Locator?

    The location is accurate within approximately 150 to 500 feet (50 to 150 meters) when GPS is available. Locations are less accurate if GPS isn t available on a phone or location. Family Locator always provides the most accurate position information available.



  10. Can Family Locator help me find a phone that s lost?

    Yes, if a family member s lost phone is turned on and in the Verizon Wireless coverage area, Family Locator can help you find it.



  11. Can anyone else find our phones using Family Locator?

    There are several security features in place to protect your Family Locator account:

    • Only authorized family members (set by your Account Owner) are able to locate other family members' phones.

    • The Family Locator administrator can set Family Locator to always ask before sharing a location or can always be located by family members without asking. The administrator can also choose to never be located.

    • Only the Account Owner can set or change the privacy controls.

    To maintain this security, it's very important that you and your family keep your account information private and don't disclose your user ID or password to others.



  12. How do I sign up for Family Locator?

    There are two ways to sign up for Family Locator in My Verizon:

    • Family Locator page:
    1. Go to the Family Locator page in My Verizon.

    2. Click Add Now to follow the onscreen instructions to add a Family Locator subscription to your account.

      Note: You and your family members must be registered in My Verizon to use Family Locator. Refer to our My Verizon FAQs for more information about signing up and using My Verizon.

     

    • Products & Apps page:
    1. Go to the Products & Apps page in My Verizon.

    2. Click the Get Products tab at the top of the page.

    3. Scroll to the Family Locator app and click Get it Now.

    4. Follow the onscreen instructions to add a Family Locator subscription to your account


    You've successfully signed up for Family Locator.



Using Family Locator
  1. How do I set up Family Locator on our phones?

    You can set up Family Locator in four steps.

    1. Turn on location services.

    2. Install the Verizon Wireless Family Locator App.

    3. Subscribe to Family Locator in My Verizon

    4. Learn to use Family Locator either by:

      1. Clicking the link in the welcome text message, or

      2. Reading the Family Locator User Guide (*PDF).


    Note: If you have a phone that isn t fully compatible with Family Locator, there s no software or apps to install. We ll still be able to locate the phone, but the results will be less detailed.

    * To view the PDF file, you may need to download the free Adobe Acrobat Reader.

    Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions.



  2. How do I sign in to Family Locator?

    Each family member uses their own mobile number and My Verizon Password to sign in to the Family Locator app or Family Locator website.

    If any family member hasn t registered for My Verizon yet, they ll need to register for My Verizon to receive a Password.

    For more information about signing in to Family Locator, see page 13 or 26 of the Family Locator User Guide (PDF*).



  3. Can anyone other than the Account Owner change settings on my Family Locator account?

    No, only the My Verizon Account Owner can change any Family Locator settings or set whether someone is allowed to locate others or be located.

    Other family members (participants or authorized members who aren t Account Owners) can:

    • Locate family member phones

    • Send text messages

    • Add Family Locator contacts

    • View location history


    No other features are available for family members who aren t the Account Owner.



  4. Can Family Locator locate a phone while it's not in use?

    No, the phone must be turned on and in the Verizon Wireless coverage area in order to be located. For best location results, GPS should also be turned on.



  5. Can Family Locator locate a phone when it s turned off?

    You can receive alerts via text message or email. See page 15 in the Family Locator User Guide (PDF) to learn how to set scheduled location updates.

    To view the PDF file, you may need to download the free Adobe Acrobat Reader.



  6. How do I set up automatic alerts to tell me where my child is at a certain time of the day using Family Locator?

    You can receive alerts by text message or email. See page 15 in the Family Locator User Guide (PDF*) to learn how to set scheduled location updates.



  7. How do I set arrival and departure updates using Family Locator?

    See page 16 in the Family Locator User Guide (PDF*) to learn how to set arrival and departure updates.



  8. Will my family member s phone receive a notification when I try to locate it with Family Locator?

    Yes, your family member s phone will receive a text message each time Family Locator attempts to locate the phone.



  9. Can I turn off the text notifications that are sent to my family member s phone every time I locate it with Family Locator?

    No, at this time, your family members will always be notified when you locate their phones.



  10. Can Family Locator give me driving directions to a family member's location?

    Yes, you can get directions to or from your family member s location. You can also send driving directions by text message, email or VZ Navigator .

    See page 20 in the Family Locator User Guide (PDF*) to learn more.



  11. How do I turn on location services for Family Locator?

    The steps vary by phone, but generally, you can do this from your phone s Settings menu. Refer to your phone s User Guide for specific step-by-step instructions.

    See the first section in the Family Locator User Guide (PDF*) for more set up information.



  12. My child keeps turning off location services, preventing the use of Family Locator. What can I do?

    You can receive an alert if a family member turns off location services.

    See page 23 in the Family Locator User Guide (PDF*) to learn how to set alerts.



  13. I subscribe to Verizon FamilyBase . Can I also subscribe to Family Locator?

    Yes, both of these services can be set up on the same account.

    Note: Family Locator can t manage or track a phone during time restrictions set by FamilyBase. Learn more about time restrictions in the Setting Controls section of our Verizon FamilyBase FAQs.



  14. What if we upgrade one of our phones or add a new phone to our account after signing up for Family Locator?

    If you upgrade a phone, a Family Locator welcome text message will be sent to the new phone after it s activated. Click the link in the text message to install Family Locator on the new phone.

    If you add a new line to your account, you ll need to register the new line in My Verizon and set up Family Locator on the phone.



  15. Does Family Locator work when a phone is outside the Verizon network, roaming or outside the continental US?

    No, Family Locator only locates phones when they re within the Verizon Wireless coverage area. Phones can't be located if they re outside the network, roaming or outside the continental US.



  16. Can I unsubscribe to Family Locator?

    Yes, you can remove Family Locator from your account online:

    1. Go to the Verizon Family Safeguards & Controls page in My Verizon.
    2. Scroll to the Family Locator section and click View Details & Edit.
    3. Click Add or Remove Members.
    4. Click Continue.
    5. Uncheck the boxes next to the lines from which you want Family Locator removed and click Update.
    6. Click OK to confirm the update.


    You've successfully unsubscribed to Family Locator.



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