Verizon Family Locator

Locate your family members anytime using your smartphone, tablet or computer. Receive notifications about family members' arrivals and departures at certain times or places. Get automatic updates on your family members at a certain time of the day. Get directions to a family member's location.
Select Your Device
Samsung Galaxy S® 5
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LG G3
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Verizon 4G LTE Broadband Router with Voice
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LG Optimus Exceed™ 2
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Transpyre™ Prepaid
Verizon 4G LTE USB Modem UML295
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BlackBerry® Z10 smartphone
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Lucid™ by LG
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
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LG Octane™
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Windows Phone 8X by HTC
Hydro ELITE by KYOCERA
Enact™ by LG
BlackBerry® Bold™ 9930 smartphone
LG Optimus Exceed™ Prepaid
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HTC Desire® 612
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
G Pad™ 10.1 LTE
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Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
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Verizon 4G LTE USB Modem 551L
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LG Cosmos™ Touch
Motorola RAZR V3m
Moto X™ - Designed by You (2nd Generation)
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DROID 2 GLOBAL by MOTOROLA
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LG Enlighten®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Tour™ 9630 smartphone
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
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LG Chocolate® Touch
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Verizon Wireless UMW190 Global USB Modem
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Verizon Wireless USB760 Modem
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Lumia 2520 Prepaid
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Dell™ Vostro™ V13 Laptop
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Motorola MOTOKRZR K1m
LG enV®
LG Voyager™
LG Chocolate® 3
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Verizon Wireless USB727 Modem
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Jest™
Casio EXILIM
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Samsung Galaxy Camera®
Samsung Rogue™
Motorola CITRUS™
LG VX8100
LG Glance™
Verizon Wireless G'zOne Type-S
Blackberry Classic Non Camera
LG Clout™
HP® Pavilion dm1-3010nr Notebook
LG VX5300
DROID Eris by HTC
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Motorola V325i
Verizon Wireless V740 ExpressCard
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LG VX5200
LG VX8700
Verizon Wireless PC5750 PC Card
LG Versa™
LG Fathom®
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Samsung SCH-u540
Motorola RAZR V3c
Motorola MOTO Q™ 9c
Samsung SCH-a870
Samsung SCH-a930
LG Migosm
LG VX3200
LG VX6100
Samsung Omnia® II
Samsung SCH-a950
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Verizon Wireless UM150 USB Modem
LG VX3300
LG Chocolate®
Sharp KIN™ TWOm
Verizon Wireless CDM8950
BlackBerry® Curve™ 9310 smartphone
Samsung Gleam®
Nokia 6205
G'zOne Boulder™ Black and Silver
Samsung Alias™
LG VX4650
DROID R2D2 by MOTOROLA
Samsung SCH-a650
HP® Mini 1151NR Netbook
Samsung Juke
Verizon Wireless AirCard® 595U USB Modem
Verizon AD3700 Global USB Modem
Nokia 7205 Intrigue™
Motorola MOTO™ Z6c World Edition
Nokia 7705 Twist™
LG VX4500
Motorola DEVOUR™ with MOTOBLUR™
LG VX9400
Samsung SCH-a850
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HP® Mini 210-1076NR Netbook
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Samsung SCH-u550
Kyocera 7135 Smartphone
HTC® Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
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Pantech PN-820
LG VX6000
HP® Mini 110-3098NR Netbook
Pantech PN-215
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Gateway® LT2016u Netbook
Motorola Q™
Nokia 3589i
Motorola V60s
Samsung Glyde™
LG VX8600
Sharp KIN™ ONE
SCH-u410 Prepaid
Nokia 2705 Shade™ Non-Camera
Samsung i700 Pocket PC
Samsung Gem™
HTC Apache XV6700
LG Chocolate®
Motorola T720
Samsung SCH-u620
Verizon Wireless AirCard® 595
LG VX3100
Nokia 6015i Prepaid
LG V
Samsung Omnia®
BlackBerry® 7250
Pantech PN-210
Nokia 6315i
Verizon Wireless XV6600 without Camera
Kyocera KWC 2325 Prepaid
Sharp KIN™ ONEm
Samsung SCH-i760
HTC Touch Pro™
Samsung Sway™
LG VX3450
LG VX7000
Samsung N150 Netbook
Compaq® Mini CQ10-688nr Netbook
Kyocera KWC 2325
Nokia 6215i
Motorola MOTOSLVR L7C
LG VENUS™
Sierra Wireless AirCard® 580
Samsung i600 Smartphone
Kyocera KX414
Motorola E815
Motorola MOTO Q™ music 9m
Sharp KIN™ TWO
Samsung SCH-a670
BlackBerry® 7750
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Verizon Wireless Blitz® Prepaid
LG VX4700
LG Decoy®
Verizon Wireless PN-300
Samsung SCH-a630
Nokia 2366i
LG VX4400B
Samsung SCH-a310
Motorola V276
Motorola Rapture™ VU30
Nokia 6256i
Motorola Krave™ ZN4
Motorola MOTORIZR Z6tv
Samsung Saga™
Motorola V710
Samsung SCH-a795
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Nokia 2705 Shade™
Verizon Wireless CDM 7075
Motorola MOTO™ Z6cx World Edition without Camera
Motorola V276 Prepaid
Kyocera KPC650
Kyocera KX1v
LG VX10
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Nokia 2605 Mirage
Motorola V325xi
LG VX4600
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Nokia 2128i
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola T730
Nexus 6™
Samsung SCH-a530
Nokia 2285
Motorola V120e
Sierra Wireless AirCard® 555D
HTC Merge®
Kyocera KX444
Nokia 6236i
Samsung SCH-i730
LG VX8000
Samsung SCH-a890
Samsung Galaxy S® 6
Samsung Galaxy S® 6 Edge
HTC One® (M9)
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
Motorola V65p

Family Locator FAQs

[FAQs]

General Information
  1. What is Family Locator?

    Family Locator is a simple, secure service that lets you and your family locate each other s phones from a computer or mobile device. You can use Family Locator to:

    • Find phones on an aerial photo or map

    • Monitor when family members arrive or leave designated places

    • Receive scheduled location alerts automatically by text message or email

    To learn more about Family Locator features, visit our Family Locator page.



  2. How can Family Locator help me stay connected to my family?

    Family Locator helps you stay connected to your family by giving you easy access to the location of your family members' phones. You can share your location, communicate by text message or email, get driving directions to a family member, and give helpful information about nearby places of interest, no matter where you or your loved ones are.



  3. What plans are compatible with Family Locator?

    Family Locator is compatible with all standard monthly plans with an active My Verizon account. We also recommend that you have a data plan for participant phones because data is used each time a family member is located.

    Note: The Family Locator service must be added to your account with at least one family member set up as an administrator and one as a participant.

    Currently, Family Locator is unavailable for prepaid and business accounts.



  4. How much does Family Locator cost?

    Family Locator costs $9.99/month for up to 10 lines on your account. The text message location alerts are free.

    Data charges may apply for app downloads and locating activity.



  5. How do I access Family Locator from my mobile device or computer?

    The Family Locator app is available on select mobile devices. Open the app store (e.g., Google Play , BlackBerry World , etc.) on your device and search for Verizon Family Locator. If the app appears in the search results, your device is compatible and you can download the app.

    Otherwise, you can sign in to the Family Locator website from the web browser on your computer or mobile device.



  6. What phones do my family and I need to use Family Locator?

    You can locate any web-capable mobile phone on your family s account with no additional setup required. However, you ll get more detailed results with phones that are fully compatible with Family Locator and the Family Locator app.

    To determine if your phone is compatible with the Family Locator app, open the app store on your phone and search for Verizon Family Locator. If the app appears in the search results, your phone is compatible.



  7. Can I use Family Locator on my tablet?

    Yes, you can locate family members by going to the Family Locator website on a tablet s web browser. However, tablets can t be located at this time.



  8. How long does it take for Family Locator to locate a phone?

    Usually, it takes about 2 minutes to locate a phone, depending on its location.



  9. How accurate is Family Locator?

    The location is accurate within approximately 150 to 500 feet (50 to 150 meters) when GPS is available. Locations are less accurate if GPS isn t available on a phone or location. Family Locator always provides the most accurate position information available.



  10. Can Family Locator help me find a phone that s lost?

    Yes, if a family member s lost phone is turned on and in the Verizon Wireless coverage area, Family Locator can help you find it.



  11. Can anyone else find our phones using Family Locator?

    There are several security features in place to protect your Family Locator account:

    • Only authorized family members (set by your Account Owner) are able to locate other family members' phones.

    • The Family Locator administrator can set Family Locator to always ask before sharing a location or can always be located by family members without asking. The administrator can also choose to never be located.

    • Only the Account Owner can set or change the privacy controls.

    To maintain this security, it's very important that you and your family keep your account information private and don't disclose your user ID or password to others.



  12. How do I sign up for Family Locator?

    There are two ways to sign up for Family Locator in My Verizon:

    • Family Locator page:
    1. Go to the Family Locator page in My Verizon.

    2. Click Add Now to follow the onscreen instructions to add a Family Locator subscription to your account.

      Note: You and your family members must be registered in My Verizon to use Family Locator. Refer to our My Verizon FAQs for more information about signing up and using My Verizon.

     

    • Products & Apps page:
    1. Go to the Products & Apps page in My Verizon.

    2. Click the Get Products tab at the top of the page.

    3. Scroll to the Family Locator app and click Get it Now.

    4. Follow the onscreen instructions to add a Family Locator subscription to your account


    You've successfully signed up for Family Locator.



Using Family Locator
  1. How do I set up Family Locator on our phones?

    You can set up Family Locator in four steps.

    1. Turn on location services.

    2. Install the Verizon Wireless Family Locator App.

    3. Subscribe to Family Locator in My Verizon

    4. Learn to use Family Locator either by:

      1. Clicking the link in the welcome text message, or

      2. Reading the Family Locator User Guide (*PDF).


    Note: If you have a phone that isn t fully compatible with Family Locator, there s no software or apps to install. We ll still be able to locate the phone, but the results will be less detailed.

    * To view the PDF file, you may need to download the free Adobe Acrobat Reader.

    Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions.



  2. How do I sign in to Family Locator?

    Each family member uses their own mobile number and My Verizon Password to sign in to the Family Locator app or Family Locator website.

    If any family member hasn t registered for My Verizon yet, they ll need to register for My Verizon to receive a Password.

    For more information about signing in to Family Locator, see page 13 or 26 of the Family Locator User Guide (PDF*).



  3. Can anyone other than the Account Owner change settings on my Family Locator account?

    No, only the My Verizon Account Owner can change any Family Locator settings or set whether someone is allowed to locate others or be located.

    Other family members (participants or authorized members who aren t Account Owners) can:

    • Locate family member phones

    • Send text messages

    • Add Family Locator contacts

    • View location history


    No other features are available for family members who aren t the Account Owner.



  4. Can Family Locator locate a phone while it's not in use?

    No, the phone must be turned on and in the Verizon Wireless coverage area in order to be located. For best location results, GPS should also be turned on.



  5. Can Family Locator locate a phone when it s turned off?

    You can receive alerts via text message or email. See page 15 in the Family Locator User Guide (PDF) to learn how to set scheduled location updates.

    To view the PDF file, you may need to download the free Adobe Acrobat Reader.



  6. How do I set up automatic alerts to tell me where my child is at a certain time of the day using Family Locator?

    You can receive alerts by text message or email. See page 15 in the Family Locator User Guide (PDF*) to learn how to set scheduled location updates.



  7. How do I set arrival and departure updates using Family Locator?

    See page 16 in the Family Locator User Guide (PDF*) to learn how to set arrival and departure updates.



  8. Will my family member s phone receive a notification when I try to locate it with Family Locator?

    Yes, your family member s phone will receive a text message each time Family Locator attempts to locate the phone.



  9. Can I turn off the text notifications that are sent to my family member s phone every time I locate it with Family Locator?

    No, at this time, your family members will always be notified when you locate their phones.



  10. Can Family Locator give me driving directions to a family member's location?

    Yes, you can get directions to or from your family member s location. You can also send driving directions by text message, email or VZ Navigator .

    See page 20 in the Family Locator User Guide (PDF*) to learn more.



  11. How do I turn on location services for Family Locator?

    The steps vary by phone, but generally, you can do this from your phone s Settings menu. Refer to your phone s User Guide for specific step-by-step instructions.

    See the first section in the Family Locator User Guide (PDF*) for more set up information.



  12. My child keeps turning off location services, preventing the use of Family Locator. What can I do?

    You can receive an alert if a family member turns off location services.

    See page 23 in the Family Locator User Guide (PDF*) to learn how to set alerts.



  13. I subscribe to Verizon FamilyBase . Can I also subscribe to Family Locator?

    Yes, both of these services can be set up on the same account.

    Note: Family Locator can t manage or track a phone during time restrictions set by FamilyBase. Learn more about time restrictions in the Setting Controls section of our Verizon FamilyBase FAQs.



  14. What if we upgrade one of our phones or add a new phone to our account after signing up for Family Locator?

    If you upgrade a phone, a Family Locator welcome text message will be sent to the new phone after it s activated. Click the link in the text message to install Family Locator on the new phone.

    If you add a new line to your account, you ll need to register the new line in My Verizon and set up Family Locator on the phone.



  15. Does Family Locator work when a phone is outside the Verizon network, roaming or outside the continental US?

    No, Family Locator only locates phones when they re within the Verizon Wireless coverage area. Phones can't be located if they re outside the network, roaming or outside the continental US.



  16. Can I unsubscribe to Family Locator?

    Yes, you can remove Family Locator from your account online:

    1. Go to the Verizon Family Safeguards & Controls page in My Verizon.
    2. Scroll to the Family Locator section and click View Details & Edit.
    3. Click Add or Remove Members.
    4. Click Continue.
    5. Uncheck the boxes next to the lines from which you want Family Locator removed and click Update.
    6. Click OK to confirm the update.


    You've successfully unsubscribed to Family Locator.



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