Android is an OS created by Google™ for use on mobile devices, such as smartphones and tablets. It’s an OS that’s available on devices made by a variety of manufacturers, giving you more choices of device style and pricing. Also, with the Android OS, you can customize your device in many ways.
You can learn more on the Android OS Support page.Back to top
The steps to find the current OS version vary by device. Below are general instructions that work for most Android devices. For detailed instructions about a specific device, please check the User Guide.
To find out which Android OS is on your device:
Device models receive software updates at different times. Typically, you’ll receive a notification on your device, letting you know there’s an update available.
You can also check the Advanced Devices - Software Updates page regularly to see if your device can be updated. Instructions for completing an OS update are available on that page as well.
No, updating your Android OS is free. You won’t be charged for the update or for the data usage to receive the update.Back to top
No, you don’t. However, it’s highly recommended because many of the services require you to sign in with a Gmail account to use them. For example, you won’t be able to access Google Play™ to download apps.
You can set up a free Gmail account online or from your device.
Google Play is the Android storefront where you can shop for apps, games, music, videos and books for your Android device. It offers both free and paid apps. Any items you download from Google Play will also be available on other compatible Android devices you've connected to your Google account.
Yes, you can receive OTA software updates on Android devices.
Yes, using your Google account, you can sync and transfer contacts across multiple Android devices. You just need to sign in to each device using your same Google username and password.Back to top
No, there‘s not dedicated memory on the device for apps, widgets, etc.
The number of simultaneous apps open will vary by device because the Android OS will stop some idle apps from running. Additionally, it’s recommended that you close apps you’re not using to conserve your device’s energy and help it run at its optimal speed.
Yes, you can sync your Android device with your corporate email, contacts and calendar through Exchange. You can even view your work and personal email accounts in a single, unified inbox.
For device-specific instructions on how to sync your email, go to our Interactive Simulators page. Select your device from from the list and select the Email section.
No, Google is a collection of services that run independently from Google Play apps. Individual Google services, such as Gmail or Google Calendar, might not receive updates, or you may not be able to access a certain function if a specific service stops working. For example, if Google Play is impacted, you may not be able to access the Google Play Store on your device.
KitKat is version 4.4 of the Android operating system (OS).Back to top
For more information about the features available with KitKat, refer to our Android OS Support page.Back to top
KitKat is only available on select Android devices. Some newly released Android devices will ship with KitKat preloaded. If your device is running an older Android version, you can regularly check the Advanced Devices – Software Updates page to see if the KitKat update is available for your device.Back to top
Immersive mode is a full-screen feature in KitKat. It uses your entire screen while reading books, watching movies, playing games and listening to music to maximize the available viewing area. The notification bar, navigation buttons and battery icon are hidden from view while you’re in this mode.Back to top
Immersive mode hides the notification bar, navigation buttons and battery icon from view. To restore these items and exit Immersive mode, swipe your finger along the edge of the top or bottom of the screen.
Jelly Bean is version 4.3, 4.2 and 4.1 of the Android operating system (OS).
For more information about the features available with Jelly Bean, refer to our Android OS Support page.
No, Jelly Bean is only available for certain Android devices. You can regularly check the Advanced Devices - Software Updates page to see if Jelly Bean is available for your device or if it’s coming soon.Back to top
This depends on which device you have. Check the Advanced Devices - Software Updates page regularly to see if your device can be updated to Jelly Bean.Back to top
If you’re having an issue with your Android device, our online Troubleshooting Assistant may be able to help. Select your device name from the list to view the troubleshooting topics available.
Android is a trademark of Google, Inc.