Unfortunately, devices damaged by liquid aren't covered by your manufacturer’s warranty. For information on replacing a damaged device, visit:
If you're hearing static:
If you're getting a fast busy signal, there are several things that may be causing the problem.
Try to power cycle your phone:
If you're not in a Verizon Wireless service area, or your signal is being picked up by another cell site, a roaming indicator may show on your device's display. If you know that you're in a Verizon Wireless service area, the next step is to ensure that your device is set to the correct System Select.
To check your device’s System Select:
In many cases, it's the result of the battery either not holding a charge, or the charger may not be connecting properly to the battery. Try charging your device.
If it won't charge or turn on, please call us at (800) 922-0204 from a different phone.
There are several reasons your device may be beeping:
If this issue continues, please call us from a different device at (800) 922-0204.Back to top
When your device unexpectedly shuts off, it normally indicates that your battery isn't charged. Check the battery life on your device; if it's low, charge your device.
If your battery isn't low, please call us at (800) 922-0204 from a different phone so we may assist you.
The NO SVC or NS (No Service) light will always appear on your display when you first turn on your device. It generally takes a few seconds for your device to recognize the available signal. If the NO SVC or NS light stays on continually when you are in one location, you may be in an area where it's difficult to pick up a signal (for example, a deep valley or the basement of a large building). You may also be in an area outside the Verizon Wireless network.
If you're certain you are within a Verizon Wireless service area when you move outdoors and conditions for reception are good, try to power cycle your device:
If you're having problems receiving calls but you can make calls, there are four things to look for:
If this issue continues, please call us at (800) 922-0204 from a different phone.Back to top
If you're getting a recording every time you try to place a call, please make a note of exactly what the recording says. Then call us at (800) 922-0204 from a different phone. We'll decipher the message and help you resolve the issue.Back to top
There are four things you can do to try to solve the problem.
a. Make sure you’re receiving a good signal.
b. Make sure the “No Service” indicator isn’t displayed on your phone.
c. If you're receiving a good signal and service, try to power cycle your phone by removing the battery while the phone is on, leaving it out for about three seconds. Put the battery back in, turn the phone on and attempt to make a call again.
d. Update the software of your phone by dialing *228. When prompted by the operator, select option 2 to update your PRL (Preferred Roaming List).
If none of these steps resolves the issue, please call us from a phone that's not experiencing problems at (800) 922-0204.Back to top
There are a several reasons that may cause you to experience dropped calls, such as:
If the dropped calls continue, please call us at (800) 922-0204 so we can help identify the issue.Back to top
Typically when a mobile phone won't place a call while inside a home or building, it's because of the interference with our cellular towers. You may not be receiving a full signal when trying to connect your calls because a wireless signal is limited when it tries to pass through brick, steel or other materials. You can usually make a call with a minimal amount of signal strength; however, receiving a call requires approximately full signal strength.
To help identify what’s causing this issue, please call us at (800) 922-0204 from a different phone.Back to top
It's possible that you live in a low coverage area. You may view our Coverage Locator online to assist you with identifying where coverage is available.
If you live in an area with coverage, please call at (800) 922-0204 from a landline so we can assist you with your service.Back to top
If you're getting feedback (an echo or "squelch") whenever you talk on your phone, try turning down the volume. In some cases, your microphone can hear your earpiece (this is especially true for hands-free car kits). Adjusting your volume to a lower setting should help.Back to top
If your device malfunctions after 14 days, but within the first year after purchase, please call us at (800) 922-0204 from a different phone. We'll diagnose the issue with you right over the phone. If we can't address the problem while you're on the line and the problem is caused by a manufacturing defect, we'll send you a refurbished replacement device (either a like unit or one of comparable quality).
If your one-year warranty has expired, visit the Device Replacement Program information page for other replacement options.
If your device is broken and you're not eligible for an upgrade, you can use our Certified Pre-Owned Replacement program. This program offers a replacement option if you're not enrolled in Total Equipment Coverage, Wireless Phone Protection and / or Extended Warranty.Back to top
When your Ringback Tone isn’t playing, it's generally because no song has been assigned as your default Ringback Tone after signing up for the service.
To learn how to assign a Ringback Tone, refer to our Verizon Tones How to Use Guide.
You can also assign Ringback Tones by day of week, time of day or for individual contacts. You can learn how to do all of this through the How to Use Guide.Back to top
There are several reasons you may not be able to send a text, picture or video message.
Try to power cycle your phone:
If you're still having problems, please call us at (800) 922-0204 so we may assist you.
For more FAQs regarding text messaging, go to our Text Messaging FAQs for help.Back to top
The most common reason for being locked out is picking up someone else’s phone. If you're sure you have the right phone, here are two other possible causes:
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If you're still unable to unlock your phone, please call Customer Service at (800) 922-0204.