Troubleshooting FAQs

Why does my device keep shutting off?

When your device unexpectedly shuts off, it normally indicates that your battery isn't charged. Check the battery life on your device; if it's low, charge your device.

If your battery isn't low, please call us at (800) 922-0204 from a different phone so we may assist you.

  • Why does my device keep shutting off?

    When your device unexpectedly shuts off, it normally indicates that your battery isn't charged. Check the battery life on your device; if it's low, charge your device.

    If your battery isn't low, please call us at (800) 922-0204 from a different phone so we may assist you.