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Home Phone Connect FAQs
  1. What is Home Phone Connect?

    Home Phone Connect is an analog telephone adapter that provides you with high-quality, home phone service on Verizon Wireless’ code division multiple access (CDMA) network. Simply plug your existing home telephone into the Home Phone Connect unit, complete the over-the-air service activation (*228), and make calls. You also have the option of keeping your existing home telephone number.

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  2. Where can I purchase Home Phone Connect?

    Home Phone Connect is available wherever Verizon Wireless products are sold. You can also purchase Home Phone Connect through the Home Phone Connect service page or by calling (800) 256-4646.

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  3. Where can I use Home Phone Connect?

    Home Phone Connect is designed to operate anywhere within the Verizon Wireless coverage area and should provide coverage at your location that is consistent with your experience with your current Verizon Wireless device. While the Verizon Wireless coverage map indicates expected coverage, you will need to assess whether the actual coverage at your location is acceptable to you.

    The coverage locator maps depict predicted and approximate wireless coverage. The coverage areas shown don’t guarantee service availability and may include locations with limited or no coverage. Even within a coverage area, many factors, including your equipment, terrain, proximity to buildings, foliage, and weather, may impact service. Some coverage areas include networks run by other carriers. The coverage depicted for these areas is based on the carriers’ information and public sources, so we can’t ensure its accuracy.

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  4. What calling features are available with Home Phone Connect?

    Voice calling features for Home Phone Connect include:

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  5. Can I add another line for Home Phone Connect if I already have five lines on my account?

    Yes, you can. After six months with good payment history, you may be eligible for up to nine lines without a deposit. You can add a line to a qualified existing share plan or add a new single line with unlimited minutes.

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  6. Can I use my telephone answering machine instead of my Verizon Wireless Voice Mail with Home Phone Connect?

    Yes, you can use your answering machine with Home Phone Connect. Set the answering machine to fewer rings than your current mobile device’s setting so that it picks up the call before Verizon Wireless Voice Mail engages. Alternatively, if you would like to use your Voice Mail, either turn off your home answering machine or increase the number of rings at which it’s set to pick up the call. For instructions on adjusting the ring settings for your home answering machine, please refer to the user material the manufacturer provided.

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  7. Is Home Phone Connect compatible with my fax machine?

    No, the Verizon Wireless network doesn’t support incoming or outgoing fax services.

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  8. Does Home Phone Connect work during a power outage?

    Yes, this device has a backup battery. However, if your home telephone requires external power to operate, service (including the ability to make and receive 911 calls) won’t be available during a power outage.

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  9. Does 911 work on Home Phone Connect?

    Yes, 911 functions similarly to the way it would on your Verizon Wireless mobile device. However, for emergency calls to 911 from indoor environments, be prepared to provide your location within the premises to public safety. The GPS receiver embedded in Home Phone Connect works best when the device is located near a window or other opening.

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  10. Can I make international calls with Home Phone Connect?

    Yes, you can make international calls with Home Phone Connect. To do this, you must have the International Dialing (iDial) feature on your account. To add this feature, call Customer Service at (800) 922-0204. Alternatively, you may use an international calling card; the call will use airtime minutes.

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  11. What are the device incompatibles?

    Home Phone Connect is not compatible with home security systems, fax machines, DVR services, credit card machines, or medical alert services (e.g. Life Alert). HSI/DSL may or may not be available; please contact your service provider to determine if this product is available as a standalone offering.

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  12. Can HPC work with TTY (hearing-impaired) devices?

    Yes. HPC can be set in TTY mode following these instructions (found in the User Manual):
    Enter the keys # # 5 6 * n # to set the TTY mode.

    • n=0: TTY off mode. The standard voice speaking mode and the listening mode. This is the default setting.
    • n=1: TTY full mode. Transmit and receive the TTY characters. 
    • n=2: VCO mode. Receive TTY characters but transmit by speaking into the speaker. 
    • n=3: HCO mode. Transmit TTY characters but receive by listening to the receiver.

    For example, for full TTY mode you would key on the keypad: # # 5 6 * 1 #

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  1. Who can I call if I need troubleshooting assistance for Home Phone Connect?

    If you require additional assistance, please call Verizon Wireless Customer Service at (800)
    922-0204.

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  2. What are the technical specifications for Home Phone Connect?

    For Home Phone Connect technical specifications, visit the Device Support page.

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  3. How do I set up Home Phone Connect?

    For information on setting up Home Phone Connect, please refer to the Initial Setup and Activation Instructions.

    Additionally, setup instructions can also be found on page 4 of the User Guide (PDF).

    Note: To view the PDF file, you may need to download the free Adobe Acrobat Reader.

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  4. What is the backup battery life of Home Phone Connect?

    Talk time is two hours, and standby time is 36 hours. However, actual values vary with the network environment.

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  5. Will all of my home extension phones work with the Home Phone Connect Service?

    Cordless extension phones that receive signal from a cordless base station connected the Home Phone Connect adaptor will receive service. Only corded phones connected directly to the Home Phone Connect device will receive service. There are two telephone ports on the rear of the Home Phone Connect device, allowing a combination of corded and cordless phones to be used. Do not plug Home Phone Connect into your telephone wall jack. This configuration is not supported unless you have taken steps to disconnect the landline wires coming into your home.

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  6. What type of warranty is available with Home Phone Connect?

    The device comes with a 1-year manufacturer’s warranty (.PDF).

    Note: To view the .PDF file, you may need to download the free Adobe Acrobat Reader.

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  7. What replacement parts are available for Home Phone Connect?

    Replacement parts include:

    • Antenna
    • AC adapter
    • Battery
    • Battery cover

    For more information, please refer to our Product Safety and Warranty Information Guide (.PDF).

    Note: To view the .PDF file, you may need to download the free Adobe Acrobat Reader.

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