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Apple® iPad Air™ FAQs
  1. What are the key features of iPad Air 2?

    iPad Air 2 has many key features, including:

    • 9.7-inch Retina display (diagonal)
    • Touch ID fingerprint sensor
    • A8X chip
    • 8MP iSight® camera
    • FaceTime HD camera
    • 802.11ac Wi-Fi with MIMO
    • Up to 10 hours of battery life

      Note: Battery life varies by use and configuration. See www.apple.com/batteries for more information.

    For more details, visit our iPad Air 2 overview page.

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  1. What are the key features of iPad Air?

    iPad Air has many key features, including:

    • 9.7-inch Retina display
    • A7 chip with M7 motion coprocessor
    • Built-in Wi-Fi (802.11a/b/g/n) with MIMO support
    • Up to 10 hours of battery life
    • 5MP iSight camera with 1080p HD video recording
    • FaceTime HD camera
    • iPhoto®, iMovie®, GarageBand®, Pages®, Numbers®, and Keynote® apps included
    • Over 475,000 apps in the app store
    • iOS 7 and iCloud

    For more details, visit our iPad overview page.

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  2. What data plans are available for iPad Air?

    The following data plans are available for your iPad Air:

    • The MORE Everything® Plan. Share data with up to nine other devices. In addition, Mobile Hotspot for your iPad Air is included at no extra cost. To learn more, visit our The MORE Everything Plan overview page.

    • Prepaid plan. Pay month-to-month with a credit card. To learn more, visit our prepaid plan overview page. You can activate prepaid plans directly from your iPad Air with the activation feature in the Settings menu.

    For business account plan information, visit Verizon Wireless Business Solutions or Verizon Enterprise Center.

    You may also activate a plan by contacting our Telesales Department at (800) 256-4646 or visiting a Verizon Wireless store.

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  3. Can I replenish my iPad Air prepaid data allowance within the month?

    Yes you can add an additional data bundle on prepaid plans from iPad Air Settings menu at any time. You’ll be billed for the new data bundle when either the current data bundle is depleted or your renewal date arrives, whichever comes first. Also, you will receive usage notifications when the following amounts of the bundle remain: approximately 2%, 1% and 0 MB.

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  4. What happens if I go over my data allowance on The MORE Everything Plan?

    For The MORE Everything Plan, an additional allowance of 1 GB will automatically be added to your account when you exceed your data allowance within your bill cycle. A standard overage fee of $15 per 1 GB will apply. You will receive email alerts as you approach and when you exceed your monthly data allowance.

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  5. Can I view my iPad Air data usage through My Verizon?

    This depends on what type of plan you have:


    We’ll also send an alert to your email address when you’re approaching and when you exceed your monthly data allowance.

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  6. I have a prepaid data plan for my iPad Air. How can I switch to The MORE Everything Plan that’s billed to my account?

    Before selecting The MORE Everything Plan, you must first delete your prepaid account by following these steps on your iPad:

    1. Go to Settings.
    2. Tap Cellular Data.
    3. Tap View Account.
    4. Tap Enter Customer Information.
    5. Tap Add or Change Data Plan.
    6. Tap Cancel Plan.
    7. Tap Delete Account Now.

    You’ve successfully deleted your prepaid account.

    Note: Any unused data allowance will be lost and cannot be transferred.

    Once you’ve deleted your prepaid account, visit our MORE Everything Plan activation page, or call our Telesales Department at (800) 256-4646 to activate a new MORE Everything Plan.

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  7. How do I activate my iPad Air?

    Refer to our activation guide for instructions on activating your iPad Air. The steps differ depending on what type of plan you want to activate.

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  8. Can I transfer applications that I purchased through iTunes® or another iPad to my new iPad Air?

    Yes, during the iPad Air setup process, you can sync to your iTunes account, which will transfer all compatible apps to your new iPad Air. Another option is to restore your apps from iCloud.

    Note: Connect to Wi-Fi prior to restoring from iCloud to avoid using your data allowance.

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  9. Is my new iPad Air Global Ready?

    Yes. If you sign up for The MORE Everything plan, you can use your data in over 205 countries, with access to 3G speeds in more than 150 countries. This includes global roaming on both GSM and CDMA networks around the world.

    • For help with pricing options and coverage, use our International Trip Planner.

    • To find the best Global Data Plan for your needs, use our Data Usage Calculator.

    • If you need to travel immediately or you would like to select a Global Data Plan that fits your needs, please call Customer Service at (800) 922-0204.

    • Global Roaming is not available on prepaid plans.

    Apple, iPad Air, iSight, FaceTime, iCloud, iTunes, iPhoto, and iMovie are trademarks of Apple Inc., registered in the U.S. and other countries. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.

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Last Modified: October 22, 2014