iPhone 5 will run on our 4G LTE network – America’s fastest 4G network. In areas where 4G LTE is not available, it will run on our 3G network – the largest and most reliable 3G network in the country.Back to top
You can make a voice call on the Verizon Wireless network and simultaneously browse the Internet over a public or home Wi-Fi connection.
The iPhone 5, as designed by Apple®, does not support simultaneous voice and data on the Verizon Wireless cellular network.Back to top
In most cases, you can bring your existing number from your current wireless or landline service provider to Verizon Wireless. To check if you're eligible to transfer, or to check the status of a current port request, go to the Keep Your Number page.
You may be responsible to your old service provider for any contractual requirements and applicable charges, including an early termination fee, on your old account.Back to top
No, your number must remain active. Canceling your service prior to setting up an account with Verizon Wireless will prevent you from keeping your number.Back to top
Moving your current mobile number to a new carrier generally should take no more than three hours to one day, but could take longer. Landline to wireless transfers generally should take no more than four days, but could take longer.
Processing time may vary depending on the complexity of the port, existing volumes between carriers and your old service provider.
We will send a free text message to your device notifying you that your new service is fully activated.Back to top
If you are purchasing iPhone 5 at the 2-year promotional price, a new agreement is required. However, you will also have the option to purchase the iPhone 5 at full retail price, which will not require you to sign a long-term agreement.
Note: Activation on a month-to-month agreement is required when purchasing iPhone 5 at full retail price.Back to top
If you are not eligible to upgrade, you can’t upgrade at promotional pricing, but you can pay full retail price for a new iPhone 5. In addition, you may be able to take advantage of the Verizon Wireless Trade-In Program, which allows you to get value for your used device.
Using the Device Recycling Program website, you can determine in a few simple steps whether your used device has value, and if so, you can send the device in to receive a Verizon Wireless gift card.Back to top
If you are a new Verizon Wireless customer or an existing customer without a data plan, you will need to subscribe to The MORE Everything Plan that will give you Unlimited Talk, Unlimited Text and a single pool of Sharable Data for up to 10 devices on your account.
If you are an existing customer with a Nationwide Plan and data package, you can remain on your current plan.Back to top
If you have an Unlimited Data package and purchase iPhone 5 at a discounted price, you’ll need to choose from a calling plan with a new data package or The MORE Everything Plan. You also have the option to keep your Unlimited Data package and pay full retail price for iPhone 5.
If you don’t have an Unlimited Data package, when you upgrade to iPhone 5 at discounted pricing, you can keep your existing plan or select from one of the current plans available.
No, you will need an iPhone 5 that works on the Verizon Wireless network. You may consider taking advantage of the Verizon Wireless Trade-In Program, which allows you to get value for your used device.
Using the Trade-In Program website, you can determine in a few simple steps whether your used device has value and, if so, send the device in to receive a Verizon Wireless gift card.Back to top
If you are not eligible to upgrade, you can pay full retail price for a new iPhone 5.Back to top
Yes, you can visit an Apple Retail Store to purchase and activate iPhone 5. However, prior to visiting, please make sure to check your upgrade eligibility if you are an existing Verizon Wireless customer.Back to top
Refer to the store locators below to find the store nearest you:Back to top
There are several ways to check your order status:
No, all existing voice mail messages will be lost when transferring over to iPhone 5. Refer to the Saving Your Existing Voice Mail Before Activating iPhone page for more details and for step-by-step instructions on how to save your existing voice mail.
Note: If you are an existing Verizon Wireless iPhone customer switching to another Verizon Wireless iPhone, your voice mails will not be deleted.Back to top
No, you do not need iTunes to set up iPhone 5 for the first time. iPhone 5 can be set up using a PC-free method over a Wi-Fi or cellular connection.
iTunes is available as a free download on the iTunes website.
For more information about syncing with iTunes, refer to the Syncing with iTunes page.Back to top
Yes, during set up, you can specify your existing Apple® ID.Back to top
Yes, you will be able to sync content and iOS apps that you already have in iTunes to your new iPhone 5.Back to top
You can search for, browse, review, purchase and download iOS apps from the App Store directly from iPhone 5. Apps that you download and install from the App Store on iPhone 5 are backed up to your iTunes® library the next time you sync iPhone 5 with your computer.Back to top
Verizon Wireless apps are not pre-loaded. The following apps are currently available in the App Store℠ for iPhone 5:
We are also working on other apps for the App Store.
If you're a current Backup Assistant user, you can use search for and download Backup Assistant to transfer contacts to iPhone 5. Use our online Transfer Contacts tool for step-by-step instructions.Back to top
Although many of the same apps may be available on iPhone 5, any non-iOS apps already purchased on your existing device will not be transferred to your iPhone 5.Back to top
Yes, we do.Back to top
The Lightning to 30-pin Adapter is available to connect iPhone 5 to legacy 30-pin accessories. This adapter is sold separately.Back to top
You can use iPhone 5 for voice and text in more than 220 countries, with data service in more than 205 countries and 165 of those countries, at 3G speeds. If you’re an existing Verizon Wireless customer, you may add global service using My Verizon or My Verizon Mobile under the Change Features section. All customers may visit a Verizon Wireless store or call Customer Service at (800) 922-0204 to add global service. Eligibility requirements may apply.
Please use our International Trip Planner when planning a trip with iPhone 5. It will provide you with pricing, dialing instructions and other key tips specific to your phone and the country to which you are traveling.Back to top
Visual Voicemail is included in your Verizon Wireless data package.Back to top
Yes, by doing the following :
Yes, you can receive Visual Voicemail messages as long as you are in a Verizon Wireless data coverage area.Back to top
No, these features are not supported within the iPhone 5 Voicemail system.Back to top
No, iPhone 5 Visual Voicemail can't be combined with other Voice Mail products we offer, including CenturyLink Voice Messaging.Back to top
For Support information about iPhone 5, go to the Apple® Support website.Back to top
For instructions on activating iPhone 5, refer to one of the following guides:
For general Support questions, you can contact Customer Service by dialing *611 from your mobile phone or (800) 922-0204 from a landline, Monday - Sunday, 6 a.m. - 11 p.m.\
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