Yes. iPhone 5s and iPhone 5c will run on our 4G LTE network – America’s largest and most reliable 4G network.
You can make a voice call on the Verizon Wireless network and simultaneously browse the Internet over a public or home Wi-Fi connection.
iPhone 5s and iPhone iPhone 5c will not support simultaneous voice and data on the Verizon Wireless network.
In most cases, you can bring your existing number from your current wireless or landline service provider to Verizon Wireless. To check if you're eligible to transfer, or to check the status of a current port request, go to the Keep Your Number page.
You may be responsible to your old service provider for any contractual requirements and applicable charges, including an early termination fee, on your old account.
No, your number must remain active. Canceling your service prior to setting up an account with Verizon Wireless will prevent you from keeping your number.Back to top
Moving your current mobile number to a new carrier generally should take no more than three hours to one day, but could take longer. Landline to wireless transfers generally should take no more than four days, but could take longer.
Processing time may vary depending on the complexity of the port, existing volumes between carriers and your old service provider.
We’ll send a free text message to your device notifying you that your new service is fully activated.Back to top
If you are purchasing iPhone 5s or iPhone 5c at the 2-year promotional price, a new agreement is required. However, you’ll also have the option to purchase iPhone 5s or iPhone 5c at the full retail price, which won't require you to sign a long-term service agreement.
Note: Activation on a month-to-month agreement is required when purchasing iPhone 5s or iPhone 5c at full retail price.
Yes, both iPhone 5s and iPhone 5c are available through Verizon Edge. Verizon Edge is a program that lets you pay for your phone over 24 months rather than paying for it all upfront.
Some of the benefits of Verizon Edge:
If I’m an existing Verizon Wireless customer and not currently eligible for an upgrade, will Verizon Wireless offer any special programs to allow upgrades to iPhone 5s or iPhone 5c at a reduced price?
If you are not eligible to upgrade, you can’t upgrade at promotional pricing, but you can pay full retail price for a new iPhone 5s or iPhone 5c. In addition, you may be able to take advantage of the Verizon Wireless Trade-In Program, which allows you to get value for your used device.
Use our Trade in Program website to determine in a few simple steps whether your used device has value, and if so, you can send the device in and receive a Verizon Wireless gift card.
If you are a new Verizon Wireless customer or an existing customer without a data plan, you will need to subscribe to The MORE Everything® Plan that will give you Unlimited Talk, Unlimited Text and a single pool of Sharable Data for up to 10 devices on your account.
If you are an existing customer with a Nationwide Plan and data package, you can remain on your current plan.
If you have an Unlimited Data package and purchase iPhone 5s or iPhone 5c at a discounted price, you’ll need to choose from a calling plan with a usage-based data package or The MORE Everything® Plan. You also have the option to keep your Unlimited Data package and pay full retail price for iPhone 5s or iPhone 5c.
If you don’t have an Unlimited Data package, when you upgrade to iPhone 5s or iPhone 5c at discounted pricing, you can keep your existing plan or select from one of the current plans available.
Yes, if you are not eligible to upgrade, you can pay full retail price for a new iPhone 5s or iPhone 5c.
Yes, you can visit an Apple Retail Store to purchase and activate iPhone 5s or iPhone 5c. However, prior to visiting, please make sure to check your upgrade eligibility if you are an existing Verizon Wireless customer.
Refer to the store locators below to find the store nearest you:
If you are an existing Verizon Wireless iPhone customer switching to another Verizon Wireless iPhone, your voice mails will not be deleted. If you are not an existing Verizon Wireless iPhone customer, all existing voice mail messages will be lost when transferring over to iPhone 5s or iPhone 5c. Refer to the Saving Your Existing Voice Mail Before Activating iPhone page for more details and for step-by-step instructions on how to save your existing voice mail.
Yes, during set up, you can specify your existing Apple® ID.
Yes, you will be able to sync content and iOS apps that you already have in iTunes to your new iPhone 5s or iPhone 5c.
You can search for, browse, review, purchase and download iOS apps from the App Store directly from iPhone 5s or iPhone 5c. Apps that you download and install from the App Store on iPhone 5s or iPhone 5c are backed up to your iTunes® library the next time you sync your iPhone 5s or iPhone 5c with your computer.
Although many of the same apps may be available on iPhone 5s or iPhone 5c, any non-iOS apps already purchased on your existing device will not be transferred to your iPhone 5s or iPhone 5c.
The Lightning connectors for iPhone 5s and iPhone 5c are the same as iPhone 5. The Lightning connector to 30-pin adapter is available to connect iPhone 5, 5s and iPhone 5c to legacy 30-pin accessories. This adapter is sold separately.
You can use iPhone 5s and iPhone 5c for voice and text in more than 220 countries, with data service in more than 205 countries and 170 of those countries, at 3G speeds. If you’re an existing Verizon Wireless customer, you may add global service using My Verizon or My Verizon Mobile under the Change Features section. All customers may visit a Verizon Wireless store or call Customer Service at (800) 922-0204 to add global service. Eligibility requirements may apply.
Please use our International Trip Planner when planning a trip with iPhone 5s or iPhone 5c. It will provide you with pricing, dialing instructions and other key tips specific to your phone and the country to which you are traveling.
iTunes is one of the ways you can set up your iPhone 5s or iPhone 5c, but a PC connection isn’t required. You can set up your iPhone 5s or iPhone 5c:
Visual Voicemail is included in your Verizon Wireless data package.
Yes, by doing the following:
No, these features are not supported within iPhone 5s or iPhone 5c Voicemail system.
No, iPhone 5s or iPhone 5c Visual Voicemail can't be combined with other voice mail products we offer, including CenturyLink Voice Messaging.
Yes. You can receive Visual Voicemail messages when roaming as long as you have data coverage.
For Support information about iPhone 5s and iPhone 5c, go to the Apple® Support website. You can also access the iPhone User guide through Bookmarks in the Safari app.
For instructions on activating iPhone 5s or iPhone 5c, refer to one of the following guides:
For general Support questions, you can contact Customer Service by dialing *611 from your mobile phone or (800) 922-0204 from a landline, Monday - Sunday, 6 a.m. - 11 p.m.
Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.