SureResponse is a mobile Personal Emergency Response System (PERS) that offers peace of mind to you and your family. SureResponse can help you get in touch with a loved one or emergency services virtually 24/7 at the press of button.
When you press the contact button on the SureResponse device, it automatically connects you with a Care Agent. The Care Agent can connect calls to loved ones, caregivers or business listings (e.g., a doctor or the local pizza place).
In addition, the GPS technology in the SureResponse device can help a caregiver or loved one locate you in the event of an emergency.
The SureResponse Care Agents are available virtually 24/7 to answer SureResponse calls.Back to top
Verizon SureResponse is available nationwide on the Verizon Wireless National Enhanced Services Rate and Coverage Area.Back to top
To sign up and subscribe to SureResponse, the total cost includes the following:
There are several ways you can sign up:
The SureResponse product package contains:
In the future, calls from a SureResponse device within range of the home docking station can be transmitted over a home telephone line. This could be helpful if you don’t have a strong wireless signal in the location of your home docking station.Back to top
Yes, the SureResponse product is eligible for our Total Equipment Coverage.Back to top
The SureResponse device comes in a durable waterproof shell that’s splash and rain resistant. IPX7 certified, it offers superior water protection. It can sustain immersion in one meter (39 inches) of water for up to 30 minutes. However, it’s not suitable for extended and continuous water submersion, such as swimming, snorkeling or diving. Any misapplied usage of the device in water submersion conditions may cause permanent damage or may cause it to malfunction.Back to top
Calls from the Care Center or authorized callers can be routed to the device through the SureResponse Call Center.Back to top
SureResponse is available in both English and Spanish.Back to top
You can set up your SureResponse device using the Start Here guide that comes in the box. Alternatively, for a one-time charge of $149, you can call Asurion at (877) 686-4436 and schedule a certified technician to set up the device for you.
After you set up your device, you can find further setup instructions in the Quick Start Guide, which is also included in the SureResponse package.
Your MDN (Mobile Device Number) is the mobile telephone number we issue to the Verizon SureResponse Account Owner. The MDN is required during the SureResponse registration process. An MDN is also required to schedule optional setup service with Asurion.
Your MDN can be found on your purchase receipt or bill and can be found online on the My Device page in My Verizon. We recommend that you write the MDN in the white field provided on the back of the SureResponse device as soon as you purchase it.
SureResponse Online is a web-based portal where you and other authorized users can manage settings, such as the user profile and alerts, and set up caregivers.Back to top
The Account Owner is the individual who opened the Verizon SureResponse account. This person is financially and legally responsible for the account, has the authority to make any changes to the account and can add or remove other users (i.e., caregivers).Back to top
A Verizon SureResponse user is the person who has the SureResponse device and uses the service. There can only be one user per device.Back to top
A caregiver is someone the Verizon SureResponse Account Owner invites to have access to privileges, such as locating a SureResponse device, being notified about the status of a device, and / or making a convenience call.Back to top
Only the person who manages the SureResponse account (the Account Owner) can designate a person as a caregiver. The Account Owner can add a caregiver through SureResponse Online or by calling the Care Center at (855) 299-9327.Back to top
Yes, a docking station charger can have multiple devices paired with it.Back to top
Multiple docking stations can be located in one place. However, a device shouldn’t be paired with more than one docking station at a time.Back to top
The SureResponse device must be inserted in the lanyard, wrist strap or belt clip holder and then clicked into the docking station charger.
Note: If using the belt clip accessory while docking the device, the clip (not the holder) must be removed prior to placing in the docking station charger.
The SureResponse device is paired with the docking station charger prior to purchase. If you wish to check that your device and docking station are paired:
The volume can be adjusted up and down with the volume button located on the left side of the device.Back to top
A convenience call is any call made to someone other than a SureResponse Care Agent.Back to top
As long as the device is paired with the home docking station, the paging function can be used to locate a misplaced device while in range of the docking station charger.
To use the paging feature:
Alerts, such as battery alerts and device mode can be set up through SureResponse Online in the Settings tab or by calling the Care Center at (855) 299-9327.
The language can be changed through SureResponse Online or by calling the Care Center at (855) 299-9327.Back to top
You can read the SureResponse Terms & Conditions on our website.Back to top