The Trade-In program provides you the option to recycle and trade in your old device and receive a Verizon Wireless gift card for the appraised value of the old device, or you can choose to donate your old device to HopeLine.®
For more information about trading in and recycling your old device, watch our Recycle, Repurpose, Reward video.
By telling us the manufacturer, model and condition of your device, we can appraise its value. Then we'll send you a self-addressed, prepaid envelope. Once you receive the envelope, return the device within 30 days, and we’ll send you a Verizon Wireless electronic gift card for the appraised value.Back to top
Your submission ID is the confirmation number you receive once you complete your online submission to trade in your device. You'll need to know your submission ID to check the status of your trade-in.
You can find your submission ID in the confirmation email you received after you completed your online submission. The email contains your submission ID, as well as important information about how to ship your device.
Call Verizon Device Recycling Program customer support at (877) 247-3846 to have new shipping materials sent to you.Back to top
Most devices allow you to erase all of your personal data - your contact list, photos, text messages, etc. - and reset the device to its factory settings. Refer to the user guide for your device, the manufacturer's website, or follow the link displayed upon completion of your trade-in submission for instructions.
Please make sure to remove any user locks or set passwords to 0000 before you submit your device.
Yes. You will not receive a Verizon Wireless electronic gift card for your device if it is still active with a wireless carrier. Consult with your wireless carrier about how to deactivate the device you would like to trade in.Back to top
Unless you indicated during the appraisal process that the battery wouldn’t be included, you’ll need to send your device and battery. Follow the instructions included with your shipping materials to properly package your battery.
Do not ship the charger, SD card, SIM card, or other accessories with your device. No trade-in value will be provided for these items and they will not be returned if submitted.
Your Verizon Wireless electronic gift card will be delivered electronically to the email address you provided during the online submission within 4-6 weeks from the time we receive your device.Back to top
No, not at this time. However, you can use your electronic gift card towards the purchase of an accessory or device at verizonwireless.com or at a Verizon Wireless Communications store near you or to pay your bill online at My Verizon.Back to top
When we receive your device, we check to ensure it matches the information you provided during the online submission. If the device doesn’t match the description or if it wasn’t submitted within 30 days, you may receive less than the appraised value we indicated during your online submission. Additionally, if you claimed a promotion but the device that you sent us is not eligible for the promotion, we will provide you with the trade-in value for the device, excluding the promotion. For further information, please see our Terms & Conditions.Back to top
After thoroughly clearing/removing personal data from the devices we receive, our first priority is to renew and reuse the device. When wireless devices cannot be renewed and must be recycled, we adhere to a zero landfill policy, to keep e-waste out of landfills.Back to top
Please visit www.trade-in.vzw.com or call Verizon Device Recycling Program customer support at (877) 247-3846.Back to top
No, your order amount is not reduced by your trade-in value. Instead, you will receive an electronic gift card for the appraised trade-in value within 4-6 weeks from the time we receive your device.Back to top
The Verizon Wireless iPhone Trade-In Promotion allows customers who would like to purchase a new iPhone® 6 or iPhone® 6 Plus to trade in their old iPhone 4, iPhone 4s, iPhone 5, iPhone 5c or iPhone 5s from any carrier and receive a Verizon Wireless gift card. Get instant savings in a Verizon Wireless retail store, or submit your trade-in online. Trading in with Verizon Wireless provides you:
Trade-in your old iPhone and purchase a new iPhone 6 or iPhone 6 Plus with a new Verizon Edge agreement, a 2-year contract, or if you pay full retail price for a new iPhone 6 or 6 Plus through 10/15/14 you'll receive:
Note: The iPhone Trade-in offer can only be redeemed at a Verizon Wireless retail store or online at verizonwireless.com.
You must be purchasing either iPhone 6 or iPhone 6 Plus on a new Verizon Edge agreement, 2-year contract, or when you pay full retail price. If you don't purchase iPhone 6 or iPhone 6 Plus, you’ll receive the normal trade-in value for your device.
Your iPhone trade-in can be from any carrier & must be in good working condition:
Learn more about how to identify device damage.
Note: Your account must be in good standing to participate in this trade-in offer. Early Edge and Edge Up customers are not eligible for this promotion at this time.Back to top
Once your purchase is complete, visit the online trade-in website to submit your trade request.
You’ll receive shipping materials to return your old device to Verizon Wireless within 7 days after receiving the your iPhone 6 or iPhone 6 Plus, but no later than 12/01/2014.
Note: Only 1 iPhone can be traded in at this promotional value for each new iPhone 6 or iPhone 6 Plus purchased with a new Verizon Edge agreement, 2-year contract, or when you pay full retail price. You'll receive shipping materials to return your old device to Verizon Wireless within 7 days after receiving your new iPhone 6 or iPhone 6 Plus, but no later than 12/01/14.
Government accounts are not eligible for this promotion.
Please allow up to 4-6 weeks from receipt of trade-in device for the Verizon Wireless Gift Card to arrive if trade-in was submitted online.
Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.