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Family Locator FAQs
  1. What is Family Locator?

    Family Locator is a simple, secure service that allows you and your family to locate each other’s phones from a computer or device. You can use Family Locator to:

    • Find phones on an aerial photo or map

    • Monitor when family members arrive or leave designated places

    • Receive scheduled location alerts automatically by text message or email

    To learn more about Family Locator features, visit the Family Locator product page.

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  2. How can Family Locator help me stay connected to my family?

    Family Locator helps you stay connected and aware 24 / 7 by giving you quick and easy access to the location of family members' phones from your computer or device. You can share your location, communicate by text message or email, get driving directions to a family member, and give helpful information about nearby places of interest, no matter where you or your loved ones are.

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  3. What calling plan do I need to use Family Locator?

    You need a My Verizon account and a monthly plan package. The Family Locator service must be added to your account with at least one family member set up as an administrator and one as a participant. We recommend that you have a data plan for participant phones because data is used each time a family member is located.

    Currently, Family Locator is unavailable for prepaid, My Business Account and Verizon Enterprise Center customers.

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  4. How much does Family Locator cost?

    Family Locator costs $9.99 per month for up to 10 lines on one account. The text message location alerts are free.

    Airtime or data charges may apply for app downloads and locating activity if a device doesn’t have a data plan.

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  5. How do I locate my family members using Family Locator?

    You can use the Web browser on your computer or your device to locate family members. There’s also a special app for Android™ phone users.

    Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions.

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  6. What phones do my family and I need to use Family Locator?

    With the latest version of Family Locator, you can locate any Web-capable mobile phone on your family’s account with no additional setup required.  However, you’ll get more detailed results with phones that are fully compatible with Family Locator.

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  7. Can I use Family Locator on my Android™ phone?

    Yes, Android phones are supported.
     
    Some early Android phones such as the Motorola Citrus™ or Samsung Continuum™ can’t run our full featured Android app due to limitations in the design of these phones. An app with fewer features is still available from Google Play™ (formerly Android Market™) for Citrus and Continuum customers.

    Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions.

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  8. Can I use Family Locator on my Android™ tablet?

    Yes, you can use an Android tablet to locate family members using the tablet’s browser (sign in at http://fl.vzw.com). Currently, tablets can’t be located (but we’re working on it).

    Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions.

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  9. Can I use Family Locator on my iPhone®?

    Yes, you can use the phone’s Web browser to access a web app to locate family members. However, if a family member has an iPhone, it will provide less detailed location results.

    There's a “check in” feature on the iPhone web app that lets a family member post a location to the Family Locator history, which can be viewed on the website.

    iPhone is a registered trademark of Apple Inc.

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  10. How long does it take for Family Locator to locate a phone?

    Usually, it takes about two minutes to locate a phone, depending on its location.

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  11. How accurate is Family Locator?

    The location is accurate within approximately 150 to 500 feet (50 to 150 meters) when GPS is available. Locations are less accurate if GPS isn’t available on a phone or location. Family Locator always provides the most accurate position information available.

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  12. Can Family Locator help me find a phone that’s lost?

    Yes, if a family member’s lost phone is on and in the Verizon Wireless National Enhanced Services Rate and Coverage Area, Family Locator can help you find it.

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  13. Can anyone else find our phones using Family Locator?

    There are several security features in place.

    • Only authorized family members (set by a My Verizon account owner) are able to locate other family members’ phones.

    • The Family Locator administrator can set Family Locator to always ask before sharing a location or can always be located by family members without asking. The administrator can also choose to never be located.

    • Only a My Verizon account owner can set or change the privacy controls.

      To maintain this security, it’s very important that you and your family keep your account information private and don’t disclose your user name or password to others.

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  14. How do I sign up for Family Locator?

    It only takes a few minutes to sign up. Just go to the Family Locator Products page and add a Family Locator subscription to your account. You and your family members must be registered in My Verizon to use Family Locator.
     
    You can also call Customer Service (*611 from your Verizon Wireless mobile phone) to sign up.

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  1. How do I set up Family Locator on our phones?

    You can set up Family Locator in four steps.

    1. Turn on location services.

    2. Install the Verizon Wireless Family Locator App.

    3. Subscribe to Family Locator in My Verizon

    4. Learn to use Family Locator either by:

      1. Clicking the link in the welcome text message, or

      2. Reading the Family Locator User Guide (*PDF).

    Note: If you have a phone that isn’t fully compatible with Family Locator, there’s no software or apps to install. We’ll still be able to locate the phone, but the results will be less detailed.

    * To view the PDF file, you may need to download the free Adobe Acrobat Reader.

    Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions.

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  2. What Web address do I use to access Family Locator?

    The URLs to access Family Locator are different depending on whether you’re using a computer or device:


    There is also a Family Locator app that supports most Android™ phones available on Google Play™ (formerly Android Market™).

    Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions.

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  3. How do we sign in to Family Locator?

    To sign in to Family Locator, each person uses their mobile phone number and password—the same number and password used to sign in to the account owner's My Verizon account. If they haven’t already, each family member will need to register on the account owner's My Verizon account to receive a password.  

    For more information about signing in to Family Locator, see page 13 or 26 of the Family Locator User Guide (PDF).

    To view the PDF file, you may need to download the free Adobe Acrobat Reader.

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  4. Can anyone other than the account owner change settings on my Family Locator account?

    No, only the My Verizon account owner can change any Family Locator settings or set whether someone is allowed to locate others or be located. Other family members (participants or authorized members who aren’t account owners) can:

    • Locate family member phones

    • Send text messages

    • Add Family Locator contacts

    • View location history


    No other features are available for family members who aren’t the account owner.

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  5. Can Family Locator locate a phone while it's in use?

    Yes, it can. It will provide more detailed location results for 4G phones and when GPS is available.

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  6. How do I set up automatic alerts to tell me where my child is at a certain time of the day using Family Locator?

    You can receive alerts via text message or email. See page 15 in the Family Locator User Guide (PDF) to learn how to set scheduled location updates.

    To view the PDF file, you may need to download the free Adobe Acrobat Reader.

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  7. How do I set arrival and departure updates using Family Locator?

    See page 16 in the Family Locator User Guide (PDF) to learn how to set arrival and departure updates.

    To view the PDF file, you may need to download the free Adobe Acrobat Reader.

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  8. Can Family Locator give me driving directions to a family member's location?

    Yes, you can get directions to or from your family member’s location. You can also send driving directions by text message, email or VZ Navigator®.

    See page 20 in the Family Locator User Guide (PDF) to learn more.

    To view the PDF file, you may need to download the free Adobe Acrobat Reader.

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  9. How do I turn on location services for Family Locator?

    The steps vary by phone, but generally, you can do this from your phone’s Settings menu.

    See the first section in the Family Locator User Guide (PDF) for set up information.

    To view the PDF file, you may need to download the free Adobe Acrobat Reader.

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  10. My child keeps turning off location services, preventing the use of Family Locator. What can I do?

    You can receive an alert if a family member turns off location services.

    See page 23 in the Family Locator User Guide (PDF) to learn how to set alerts.

    To view the PDF file, you may need to download the free Adobe Acrobat Reader.

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  11. I subscribe to Verizon FamilyBase™. Can I also subscribe to Family Locator?

    Yes. However, you cannot manage or track a device during set time restrictions.

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  12. I want to use pay-as-you-go or prepaid data services instead of a monthly data plan with Family Locator. Is that possible?

    No, Family Locator requires a monthly data plan. Pay-as-you-go and prepaid data plans aren’t supported.

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  13. What if we get a new phone or change our calling plan after we sign up for Family Locator?

    If you upgrade a phone, a Family Locator welcome text message will be sent to the new phone. Family Locator will be installed when the link in the text message is clicked.

    If you add a new line to your account you’ll need to sign in to My Verizon and add the service to the new line.

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  14. Does Family Locator work when a phone is outside the Verizon network, roaming or outside the continental US?

    No, Family Locator only locates phones when they’re within the Verizon Wireless National Enhanced Service Rate and Coverage Area, not while they’re outside the network, roaming or outside the continental US.

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  15. I purchased Family Locator prior to March 2012. How do I upgrade to the latest version?

    To upgrade to the latest version of Family Locator:

    1. Go to the Manage Family Locator page in My Verizon.

    2. Click Edit Members to remove Family Locator from your devices.

    3. Click Continue in the pop-up box that appears.

    4. Uncheck each line (administrator and participants), and click Continue to remove the old version of Family Locator. 

    5. Click Add Now on the Manage Family Locator page in My Verizon.

    6. Follow the prompts to add the new version of Family Locator to your account.

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