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Caller ID and Caller ID Blocking FAQs
  1. What is Caller ID?

    Caller ID displays the caller's phone number (for all unblocked numbers) on your phone. It may also show the name of the person if it’s already been stored in your phone's memory. Caller ID is included with all plans.

    Other enhanced Caller ID services display the name, picture, city or state for incoming and / or outgoing calls:

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  2. What is Caller ID Blocking?

    Caller ID Blocking blocks your number from being displayed through Caller ID either permanently or temporarily. It’s a free service.

    Note: You can’t block your number from appearing when calling certain numbers, such as 800 numbers and 911.

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  3. What’s the benefit of using Caller ID Blocking?

    Caller ID Blocking protects your privacy by not displaying your phone number to the people you call.

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  4. How do I block Caller ID for a specific call?

    You have the option to block Caller ID either temporarily or permanently.

    To block your number from being displayed temporarily for a specific call:

    1. Enter *67.
    2. Enter the number you wish to call (including area code). 
    3. Tap the Call button. The words "Private," "Anonymous," or some other indicators will appear on the recipient’s phone instead of your mobile number.

    Note: Calls to 800 numbers and 911 can’t be Caller ID-blocked.

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  5. I have to call a number that doesn’t allow blocked calls. How do I unblock Caller ID to a certain number?

    To deactivate Caller ID Blocking for a specific number:  

    1. Enter *82.
    2. Enter the number.
    3. Tap the Call button.

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  6. How do I block Caller ID on all my calls?

    To activate Caller ID Blocking on all calls:

    1. Go to the Change Features page in My Verizon.

      Note: If you have more than one line on your account, you will have to choose the phone you wish to activate Caller ID Blocking on and click Next.

    2. Scroll to the Additional Features section. Click Add next to Caller ID Block.
    3. Click Next at the bottom of the form. 
    4. Choose when you would like to activate Caller ID Blocking and click Next.
    5. Review the changes. If you’re satisfied with the changes, click Submit.

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  7. Can I block text, picture and video messages?

    Yes, to block all three types of messages, call Customer Service at (800) 922-0204 to request that text, picture and video messages are blocked.

    If you want to only block picture and video messages (not text):

    1. Go to the Service Blocks page My Verizon.

      Note: If you have more than one device on your account, make sure you’re making changes to the device you want to add service blocks to. The device in the white box at the top of the page is the one you’re editing.

    2. Click the box next to Block Picture and Video Messaging.
    3. Scroll down and click Continue.

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  8. How do I block a restricted number from calling me?

    Unfortunately, we don’t currently offer this service.

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  9. If the number of an incoming call is blocked, can I see the number on the call detail section of my bill?

    No, this information isn’t available for privacy reasons. "Unavailable" will display instead of a phone number.

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